Republic of Türkiye Directorate of Communications

What Republic of Türkiye Directorate of Communications does

The Republic of Türkiye Directorate of Communications (Türkiye Cumhuriyeti İletişim Başkanlığı) is a central government communications authority established on July 24, 2018 through Presidential Decree No. 14 (Official Gazette No. 30488) and operating under the Presidency of the Republic of Türkiye. The institution was created to coordinate national communication strategies across all state institutions and to strengthen the "Türkiye brand" internationally. It serves three primary constituencies: Turkish citizens (via the CİMER platform and related channels), international media representatives (via press accreditation), and government institutions (via coordinated communication strategy). The Directorate is headquartered in Çankaya, Ankara, employs 251-500 personnel, and operates a network spanning 19 domestic provinces and 39 international locations. Leadership transitioned in July 2025 with the appointment of Prof. Dr. Burhanettin Duran as Head of Communications, succeeding Prof. Dr. Fahrettin Altun.

The Directorate's core product portfolio includes CİMER (Presidency Communication Center), a citizen-government communication platform that routes requests, complaints, and suggestions to approximately 60,000 administrative units via web portal (cimer.gov.tr), e-Devlet integration, ALO 150 telephone hotline, mail, fax, and in-person channels; the Basın Kartı (Press Card) and Service Passport System (BKS) for media professionals; the Dezenformasyon Bülteni (Disinformation Bulletin), a regular publication series reaching Issue 210 by July 2026 that counters misinformation in multiple languages; and the Vatandaş Diplomat (Citizen Diplomat) public diplomacy training program available in Turkish, English, German, Arabic, and French. The institution also coordinates related state media entities including TRT, Anadolu Ajansı, and Basın İlan Kurumu as part of the integrated national communication framework.

The Directorate's flagship technology initiative is Bilge Uz, an internally developed AI-supported personalized media monitoring system that processes large volumes of text and video media content and delivers filtered information to relevant decision-makers based on areas of interest and responsibility. Bilge Uz won second place in the AI Category at the 11th Productivity Project Awards organized by the Ministry of Industry and Technology (July 2026) and received recognition at the Public Informatics Summit (April 2026). As a government institution, the Directorate does not operate commercial pricing models; all services are provided free of charge as part of public service obligations and funded through the Turkish state budget.

Name

Republic of Türkiye Directorate of Communications

Legal name

Republic of Türkiye Directorate of Communications

Website

https://iletisim.gov.tr

Company type

Public

Founded year

2018

Operating status

Operating

Headcount range

251–500 employees

Short description

The Republic of Türkiye Directorate of Communications is a 2018-established central government authority that coordinates national communication strategy, operates the CİMER citizen platform reaching ~60,000 administrative units, manages press accreditation, and publishes the Disinformation Bulletin.

Ownership category

akta.pro rank

Product category

Government Communications Services

NAICS

Public Administration (92), Executive, Legislative, and Other General Government Support (921)

SIC

International Affairs (9721), Foreign Governments (8888)

akta.pro primary industry

Democratic Governance & Public Administration Reform (BPADAGAJ)

akta.pro secondary industries

Public Affairs & Government Relations (MPAAADAE), Protocol, State Visits & Diplomatic Events Management (BPAIAIAJ)

Keywords

• Government communications
• Citizen services portal
• Press accreditation services
• Media monitoring systems
• Strategic communications coordination

Headquarters

HQ city

Çankaya

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Distribution channels4 records

Marketing channels6 records

Core offering

The Republic of Türkiye Directorate of Communications is a centralized government communications authority that coordinates strategic communication across Turkish state institutions. It operates the CİMER (Presidential Communication Center) citizen-government platform routing requests to approximately 60,000 administrative units, issues press cards and media accreditation, publishes the Dezenformasyon Bülteni (Disinformation Bulletin), runs the AI-based Bilge Uz media monitoring system, and delivers public diplomacy programs including the Vatandaş Diplomat (Citizen Diplomat) initiative.

Product overview

The Republic of Türkiye Directorate of Communications (İletişim Başkanlığı) operates as a centralized government communication authority established in 2018. Its product portfolio includes CİMER (Presidential Communication Center), a citizen communication platform routing requests to 60,000+ administrative units; the Bilge Uz AI-supported personalized media monitoring system; a Press Card issuance system; the Dezenformasyon Bülteni (Disinformation Bulletin) publication series; and the Vatandaş Diplomat (Citizen Diplomat) public diplomacy project. The Directorate also manages strategic communication campaigns, international press accreditation, and government publications under its institutional mandate to strengthen Turkey's brand internationally.

Differentiator

Problem solved

Functional benefit

Products and services

• CİMER (Presidential Communication Center / Cumhurbaşkanlığı İletişim Merkezi) An electronic government platform that enables Turkish citizens to submit requests, complaints, suggestions, and information requests which are then routed to approximately 60,000 administrative units of the Turkish government for processing and response. Accessible via cimer.gov.tr, e-Devlet, ALO 150 hotline, mail, fax, and in-person public relations offices.
• Bilge Uz: AI-Supported Personalized Media Monitoring System (Yapay Zekâ Destekli Kişiselleştirilmiş Medya İzleme Projesi) An AI-powered media monitoring system that processes large volumes of text and video media content, filtering information based on users' areas of interest and responsibility, and delivering relevant content directly to relevant units and decision-makers to reduce media monitoring workload and improve time and resource efficiency.
• Press Card and Service-Endorsed Passport System (Basın Kartı / BKS) An integrated online system for processing press card applications and service-endorsed passport requests for journalists and media professionals, managed by the Press and Publishing Department of the Directorate.
• Dezenformasyon Bülteni (Disinformation Bulletin) A regularly published bulletin series that monitors and counters disinformation about Turkey appearing in domestic and international media, published in multiple languages with special editions on key topics.
• Vatandaş Diplomat Projesi (Citizen Diplomat Project) A public diplomacy program that trains citizens to serve as cultural ambassadors and public diplomacy actors representing Turkey internationally, with training materials available in Turkish, English, German, Arabic, and French, along with educational videos on Turkey's history, culture, and foreign policy.

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability4 records

Feature1 record

Partnerships

Three partnerships are on record, tiered core.

• TRT (Türkiye Radyo ve Televizyon Kurumu)coreOthers · 24 July 2018Related institution under the coordination of the Directorate of Communications. TRT serves as Turkey's public broadcaster and works in alignment with the national communication strategy managed by the Directorate.
• Anadolu Ajansı (AA)coreOthers · 24 July 2018Affiliated news agency operating under the oversight of the Directorate. Anadolu Agency is Turkey's official state news agency providing news content to domestic and international media, coordinating with the Directorate on national news dissemination and media relations.
• Basın İlan KurumucoreOthers · 24 July 2018Press Advertisement Agency operating under the authority of the Directorate of Communications. Manages official press advertisements and supports the press industry through regulatory oversight as designated by Presidential Decree.

Scale indicators2 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• FleishmanHillard: Global communications consultancy with public affairs and government relations expertise, serving corporate and government clients. Comparable in strategic communications and government relations capabilities.
• WPP: World's largest communications services holding, with PR firms (Ogilvy PR, Finsbury, H+K) serving government and corporate clients globally. A broad incumbent in the strategic communications space with overlapping capabilities.
• Interpublic Group (IPG): Global advertising and communications holding company with PR firms (Weber Shandwick, Golin) serving government, corporate, and NGO clients. Overlapping capability in strategic communications and public affairs.
• Omnicom Group: Global marketing and communications holding company with PR brands (FleishmanHillard, Ketchum, Porter Novelli) serving government and corporate clients. Comparable as a broad incumbent in the strategic communications services market.
• BCW (Burson Cohn & Wolfe): Global communications agency formed by the merger of Burson-Marsteller and Cohn & Wolfe, with strong public affairs and government communications practice. Comparable in strategic communications and public affairs capabilities.
• Edelman: Largest privately-held global PR firm, with deep public affairs and government communications practice. Comparable in providing strategic communications and public affairs services though commercial rather than government-run.

Direct peers

• German Federal Press Office (Bundespresseamt): Germany's central federal press and information office, coordinating government communication, informing the public about federal policy, and accrediting journalists—directly comparable in structure and mission to the Turkish Directorate.
• Israel Government Press Office: Israel's national press office that accredits journalists, coordinates government media relations, and handles international press—closely comparable in media accreditation and international press coordination functions.
• France Service d'Information du Gouvernement (SIG): France's central government information service responsible for coordinating communication across ministries and informing citizens—analogous function to the Turkish Directorate's cross-government communication coordination role.
• UK Government Communication Service (GCS): UK's central government communications function, responsible for coordinating communication strategy across departments, professionalizing government communicators, and supporting citizen engagement—directly comparable in mandate to the Turkish Directorate of Communications.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/communications
• LinkedInlinkedin.com/company/iletisimbaskanligi
• YouTubeyoutube.com/channel/UC1LfD5H9gk5JHRt9
• Facebookfacebook.com/DirectorateofCommunications

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Republic of Türkiye Directorate of Communications