Ministry of Foreign Affairs and Expatriates

What Ministry of Foreign Affairs and Expatriates does

The Ministry of Foreign Affairs and Expatriates of the Hashemite Kingdom of Jordan, headquartered on Airport Road in Amman, is a government ministry established in 1939 that executes Jordan's foreign policy and delivers consular services to citizens domestically and abroad. The ministry operates 59 diplomatic missions worldwide with non-resident representation in an additional 87 countries, and operates the official mfa.gov.jo digital portal which provides online access to passport renewal, emergency travel documents, document authentication, criminal record certificates, power of attorney services, and visa processing for foreign nationals. The ministry is also entrusted with managing expatriate affairs (a mandate added in a 2013 restructuring), maintaining Hashemite Custodianship over Islamic and Christian holy sites in Jerusalem, and coordinating Jordan's positions on the Palestinian cause, the Syrian refugee crisis, and counter-terrorism efforts in international forums including the United Nations and the Arab League. Its organizational structure includes the Jordan Diplomatic Institute for diplomat training (integrated 2013), the Palestinian Affairs Center (established 1988), a Secretary General, a Minister of Foreign Affairs and Expatriates, and a Minister of State for Foreign Affairs, with operating units distributed across 11 domestic authentication offices covering major Jordanian governorates.

From a business model perspective, the ministry is primarily state-funded through the Jordanian government budget, with a secondary revenue stream from regulated consular fees collected under Consular Fees System No. 77 of 2000 and its amendments for services including passport issuance, authentication, and various certifications. The go-to-market approach is institutional rather than commercial: the ministry reaches Jordanian citizens inside the Kingdom through its central Amman headquarters and distributed authentication offices, reaches expatriates through a dedicated expatriates portal, embassy hotlines, and conferences for Jordanians abroad, and reaches foreign nationals through visa services and authentication. Distribution channels are concentrated through direct government service delivery (diplomatic missions, authentication offices) rather than third-party resellers. Key strategic partnerships are non-commercial in nature — primarily multilateral treaty frameworks (Vienna Conventions on Diplomatic Relations 1961 and Consular Relations 1963), the United Nations, the Arab League, UNRWA for Palestinian refugee services, and the State of Palestine under the 2013 Amman Agreement. The current leadership team includes Deputy Prime Minister and Minister Ayman Safadi (appointed 2020), Minister of State Dr. Nancy Nimr Qudah (appointed 2024), and Secretary General Zaid Al-Fayez (appointed 2025).

Name

Ministry of Foreign Affairs and Expatriates

Legal name

Ministry of Foreign Affairs and Expatriates - وزارة الخارجية وشؤون المغتربين

Website

https://mfa.gov.jo

Company type

Private

Founded year

1939

Operating status

Operating

Headcount range

101–250 employees

Short description

The Ministry of Foreign Affairs and Expatriates of the Hashemite Kingdom of Jordan executes Jordan's foreign policy and provides consular services — including passport issuance, document authentication, and visa processing — to Jordanian citizens domestically and abroad through 59 diplomatic missions, 87 non-resident accreditations, and an e-government portal.

Ownership category

akta.pro rank

Product category

Government Public Administration - Foreign Affairs

NAICS

International Affairs (92812), International Affairs (928120)

SIC

Foreign Governments (8888), International Affairs (9721)

akta.pro industry

PRIMARYBPAIAIAB

Consular Services & Citizen Assistance

Business & Public Services/Public Sector & Government Administration/Foreign Affairs & Diplomatic Services

SECONDARYBPAIAIAI

Diaspora & Expatriate Engagement

Business & Public Services/Public Sector & Government Administration/Foreign Affairs & Diplomatic Services

Keywords

• Consular services
• Diplomatic services
• Passport services
• Document authentication
• Expatriate affairs

Headquarters

HQ city

Amman

HQ country

Jordan

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Consular Fees: The ministry collects consular fees for services including passport issuance, authentication, travel documents, and various certifications as regulated by Consular Fees System No. 77 of 2000 and amendments.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

The Ministry of Foreign Affairs and Expatriates of the Hashemite Kingdom of Jordan is a state government entity that implements Jordan's foreign policy and provides consular services to Jordanian citizens domestically and abroad. Its core offerings include passport issuance and renewal, document authentication, emergency travel documents, civil registration, visa services for foreigners, and protection of Jordanian nationals through a network of 59 diplomatic missions worldwide with non-resident representation in 87 countries.

Product overview

The Ministry of Foreign Affairs and Expatriates operates a comprehensive digital portal serving as the official online presence of the Hashemite Kingdom of Jordan's foreign ministry. The portal provides three main service categories: Consular Services for Citizens Inside the Kingdom (passport renewal, civil registration, document authentication), Consular Services for Jordanians Abroad/Expatriates (emergency travel documents, certificates of conduct, passport services through diplomatic missions), and Consular Services for Foreigners (visa services, document authentication). Supporting services include downloadable consular forms and applications, a network of authentication offices across Jordan, 24/7 urgent help hotlines for expatriates, a diplomatic missions directory, an expatriates portal, a travel guide, and the Diplomatic Institute for training. The ministry operates 59 diplomatic missions worldwide with non-resident representation in 87 countries.

Differentiator

Problem solved

Functional benefit

Products and services

• Consular Services for Citizens (Inside Kingdom) Online and in-person consular services for Jordanian citizens residing within the Kingdom, including passport renewal, civil registration, and document authentication.
• Consular Services for Jordanian Expatriates (Outside Kingdom) Services for Jordanians abroad including passport issuance, emergency travel documents, certificate of conduct (criminal record certificate), and document authentication provided through diplomatic missions and honorary consulates.
• Consular Services for Foreigners Visa services and document authentication services provided to foreign nationals through the ministry and its diplomatic missions.
• Authentication Offices Network Physical office locations throughout Jordan, including the Ministry center, Court of Cassation, Amman Chamber of Commerce, Queen Alia International Airport, and various governorate offices (Zarqa, Irbid, Aqaba, Al-Abdali, Al-Muqabalain), where document authentication and certification services are provided.
• Urgent Help Service Emergency contact service for Jordanians abroad requiring immediate consular assistance, with hotlines available for all diplomatic missions operating 24/7.
• Diplomatic Institute Training and qualification programs for diplomats in fields of diplomacy, strategy, and international studies, under the ministry's organizational structure.
• Palestinian Affairs Center Handles Palestinian affairs and provides support to Palestinian refugees in Jordan, including coordination with UNRWA which serves approximately 2.2 million registered Palestinian refugees in Jordan through 13 camps.
• Consular Forms and Applications Downloadable PDF and digital forms for various consular procedures including civil status registration, passport applications, visa applications, power of attorney, and authentication requests.
• Expatriates Portal Dedicated portal for Jordanians abroad providing information on strategic plans for expatriates, embassy hotlines, and conferences for Jordanians abroad.

Quantifiable outcome

• 59 diplomatic missions and non-resident accreditation in 87 countries

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Six partnerships are on record, tiered core.

• Vienna Convention on Consular RelationscoreOthers · 1 January 1963Jordan is party to the Vienna Convention on Consular Relations of 1963, which establishes rules for consular relations and services between states.
• Vienna Convention on Diplomatic RelationscoreOthers · 1 January 1961Jordan is party to the Vienna Convention on Diplomatic Relations of 1961, which governs diplomatic relations between states and establishes rules for diplomatic missions.
• United NationscoreStrategic or Co-development PartnerJordan joined the United Nations in 1955 and actively participates in UN peacekeeping missions. The ministry coordinates Jordan's positions in the General Assembly and Security Council.
• Arab LeaguecoreStrategic or Co-development PartnerJordan is a founding member of the Arab League (joined 1945) and actively participates in Arab coordination efforts. The founding protocol was signed by King Abdullah I on October 7, 1944.
• United Nations Relief and Works Agency (UNRWA)coreStrategic or Co-development PartnerJordan cooperates with UNRWA in providing services to Palestinian refugees, with approximately 2.2 million Palestinian refugees registered in Jordan representing 40% of all registered refugees under UNRWA.
• State of PalestinecoreStrategic or Co-development PartnerJordan maintains a special relationship with Palestine, coordinating on diplomatic efforts and affirming Hashemite Custodianship over holy sites in Jerusalem, as confirmed in the 2013 Amman Agreement with President Mahmoud Abbas.

Scale indicators5 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• US Department of State: Broad incumbent foreign-affairs ministry operating globally with extensive consular and diplomatic infrastructure; relevant as a benchmark for digital consular services and large-scale expatriate assistance programs.
• French Ministry for Europe and Foreign Affairs: Broad incumbent foreign ministry with a global embassy and consular network providing e-government services and expatriate engagement functions comparable to Jordan's digital and consular portfolio.
• UK Foreign, Commonwealth & Development Office: Broad incumbent foreign ministry combining consular, diplomatic, and development functions, comparable in scope to Jordan's MFA including expatriate services and consular protection abroad.

Direct peers

• Lebanon Ministry of Foreign Affairs and Emigrants: Direct peer Arab foreign ministry with an explicit 'Emigrants' mandate analogous to Jordan's expatriate affairs portfolio, and overlapping consular and diaspora engagement functions.
• Saudi Arabia Ministry of Foreign Affairs: Direct peer foreign ministry in the Arabian Gulf region operating embassies worldwide, providing consular services to citizens and expatriates, and coordinating on regional issues that intersect with Jordan's foreign-policy agenda.
• Egypt Ministry of Foreign Affairs: Direct peer Arab foreign ministry coordinating large-scale consular services, regional mediation, and UN engagement, with overlapping responsibilities on Middle East peace process and counter-terrorism coordination.
• Israel Ministry of Foreign Affairs: Direct peer foreign ministry operating in the same regional diplomatic ecosystem, with bilateral relations central to Jordan's Jerusalem custodianship and peace process portfolio.
• Iraq Ministry of Foreign Affairs: Direct peer Arab foreign ministry sharing regional security coordination, refugee policy coordination, and counter-terrorism cooperation mandates with Jordan.
• UAE Ministry of Foreign Affairs and International Cooperation: Direct peer foreign ministry serving GCC diplomatic and consular functions, with comparable mandate of citizen services abroad and bilateral/multilateral representation similar to Jordan's portfolio.
• State of Palestine Ministry of Foreign Affairs and Expatriates: Direct peer foreign ministry explicitly including 'Expatriates' in its mandate, mirroring Jordan's 2013 rebranding, and the closest diplomatic counterpart given Jordan's custodianship and refugee-coordination roles.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Customer concentration

• Xx.com/foreignministry
• YouTubeyoutube.com/channel/UCUDxL4ceJEdS0tfx_T78Q0Q
• Facebookfacebook.com/ForeignMinistryJo
• Instagraminstagram.com/foreignministryjo
• LinkedInlinkedin.com/company/foreign-ministry

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Ministry of Foreign Affairs and Expatriates