Broken Hill City Council

Local Government Servicesbrokenhill.nsw.gov.au

Broken Hill City Council is the statutory local government authority for Broken Hill in Far West New South Wales, delivering mandated municipal services (waste, roads, planning, libraries, arts, cemeteries) to approximately 17,000–19,000 residents and visitors via in-person, online portal, and direct service channels.

Company typePrivate
Founded1888
HeadquartersBroken Hill, Australia
Headcount101–250
GTM typeB2C
OfferingServices

What Broken Hill City Council does

Broken Hill City Council is the statutory local government authority for the city of Broken Hill in Far West New South Wales, Australia. Established as a municipality in 1888 — the same year the first railway arrived — the council delivers the full suite of mandated municipal services to residents and ratepayers: waste collection, roads and infrastructure maintenance, development assessment and building certification, animal management, library and cemetery operations, citizenship ceremonies, community grants, public health regulation, and operation of cultural facilities including the Albert Kersten Mining and Minerals Museum, Broken Hill City Library, Broken Hill City Art Gallery, and the Civic Centre venue hire business. Service delivery channels span the Administrative Centre at 240 Blende St, a 24/7 online Community Portal (eservice.brokenhill.nsw.gov.au), a bookable venues platform, and direct field service delivery.

Broken Hill City Council firmographics

Firmographics

Name: Broken Hill City Council
Legal name: Broken Hill City Council
Website: https://brokenhill.nsw.gov.au
Company type: Private
Founded year: 1888
Operating status: Operating
Headcount range: 101–250 employees
Short description: Broken Hill City Council is the statutory local government authority for Broken Hill in Far West New South Wales, delivering mandated municipal services (waste, roads, planning, libraries, arts, cemeteries) to approximately 17,000–19,000 residents and visitors via in-person, online portal, and direct service channels.
Ownership category
akta.pro rank

Broken Hill City Council industry classification

Industry

Product category: Local Government Services
NAICS: Utility System Construction (2371), Highway, Street, and Bridge Construction (2373)
SIC: Services-To Dwellings & Other Buildings (7340)
akta.pro primary industry: Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

Local government services
Municipal administration
Waste management services
Community facilities
Smart city initiatives

Where Broken Hill City Council is headquartered

Location

Headquarters

HQ city: Broken Hill
HQ country: Australia
HQ region: Oceania

Offices1 record

Markets served

Broken Hill City Council business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels5 records

Marketing channels8 records

Broken Hill City Council product offering

Product offering

Core offering

Broken Hill City Council is the statutory local government authority for Broken Hill in Far West New South Wales, Australia. It delivers municipal services including rates administration, development and building certification, waste collection and recycling, roads and infrastructure maintenance, animal management, library and cultural facilities, cemetery operations, airport services, community grants, citizenship ceremonies, economic development support, and event management. The council also operates cultural institutions and has pioneered a Smart Community Framework with 16 smart city services developed in partnership with Telstra and Metamorph Consulting.

Product overview

Broken Hill City Council operates a comprehensive digital service portal providing residents and visitors access to municipal services. The core offering is a community portal for online requests and issue reporting, supplemented by venue hire facilities, cultural institutions including the City Library and Art Gallery, development application tracking, waste management services, and a Smart Broken Hill initiative leveraging technology partnerships with Telstra and Metamorph Consulting. The council also supports filming location services for the film industry and operates the Albert Kersten Mining and Minerals Museum. These services are accessed through the council's website powered by Granicus platform, with some services requiring separate portals like the Community Portal and venue booking system.

Differentiator

Problem solved

Functional benefit

Products and services

Community Portal

Quantifiable outcome

Up to 70%+ reduction in energy through smart lighting
+4 more outcomes

Companies that use Broken Hill City Council

Customer profile

Segments3 records

Ideal customer profiles3 records

Broken Hill City Council technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Feature16 records

Broken Hill City Council partnerships and signals

Strategic signal

Partnerships

Five partnerships are on record, tiered core and minor.

TelstracoreTechnology or Integration · 1 January 2016In 2016, Broken Hill City Council partnered with Telstra to develop a Smart Community Framework. Telstra, in collaboration with Metamorph Consulting, addressed challenges and created opportunities for the community by leveraging smart technologies. Together they offer a broad range of innovative solutions and services for the community, including the Smart Wi-Fi, Smart Lighting, Smart Public Safety, and other smart city services.
Metamorph ConsultingcoreStrategic or Co-development Partner · 1 January 2016In 2016, Council partnered with Metamorph Consulting and Telstra to develop a Smart Community Framework for Broken Hill. Metamorph Consulting contributed to addressing community challenges and creating opportunities through smart technologies, providing strategic consulting for the development of 16 Smart Community Services.
NSW Government (Transport for NSW)coreGTM or Marketing PartnerThe Beyond The Dust Festival is proudly funded by the NSW Government's Open Streets Program, led by Transport for NSW. The NSW Government provided primary funding for this street festival event in Broken Hill.
Foundation Broken HillminorGTM or Marketing PartnerFoundation Broken Hill is a co-funder of the Beyond The Dust Festival alongside the NSW Government and Broken Hill City Council.
Journey BeyondminorStrategic or Co-development PartnerJourney Beyond operates the Indian Pacific rail experience and partners with Broken Hill for the CBD walk tour and Drag Bingo experiences for passengers, as well as broader tourism promotion of Broken Hill's cultural offerings.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broken Hill City Council competitors and assessment

Company assessment

Broad incumbents

City of Adelaide: A larger Australian capital-city council widely recognised as a smart city pioneer (e.g., Adelaide smart city program, 10 Gigabit network). Provides an incumbent reference point for what scaled smart city deployment looks like in an Australian council context.
City of Gold Coast: A large Queensland council with established smart city initiatives and tourism-led economic development. Comparable in combining major events programming, cultural facilities and digital service delivery.
City of Sydney: Australia's largest metropolitan council with broad smart city initiatives, digital service portals and cultural/heritage programs. Represents the scaled incumbent end of the spectrum within NSW local government.

Direct peers

Parkes Shire Council: A smaller inland NSW council in central western NSW operating comparable municipal services including waste, heritage, events and economic development under the same statutory framework.
Wagga Wagga City Council: A large regional NSW council serving a comparable inland city. Operates its own smart city and digital services programs, manages similar municipal functions (waste, development, events, heritage), and faces analogous challenges around regional economic diversification and grant reliance.
Cobar Shire Council: An adjacent far-west NSW shire council operating in a similar remote mining-heritage context. Directly comparable in scale, geographic isolation and reliance on mining-linked economic activity and state grants.
Ipswich City Council: A Queensland regional council that has actively pursued smart city initiatives including IoT, smart lighting and connected community services. Comparable as a regional Australian council pursuing technology-enabled service delivery.
Dubbo Regional Council: A regional NSW council with comparable service mix and a similar heritage and tourism focus. Operates community portal services, cultural facilities and infrastructure programs under the same Local Government Act framework as Broken Hill.
City of Newcastle: A NSW regional city council with a more advanced smart city program and active technology partnerships. Comparable in its mix of heritage, infrastructure and digital service delivery, while operating at greater scale within NSW local government.

Regional players

Lake Macquarie City Council: A NSW regional council operating comparable municipal services including waste, environmental monitoring and community programs, though serving a coastal population rather than a remote outback one. Useful comparable for service-mix benchmarking.

Market position

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Broken Hill City Council financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Broken Hill City Council leadership team

Management profile

Number of profiles

Broken Hill City Council funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Broken Hill City Council M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Broken Hill City Council

What does Broken Hill City Council do?

Is Broken Hill City Council a public or private company?

Broken Hill City Council is a private company. It is classified as state government owned and is currently operating.

When was Broken Hill City Council founded?

Broken Hill City Council was founded in 1888. It employs 101 to 250 people.

Where is Broken Hill City Council based?

Broken Hill City Council is headquartered in Broken Hill, Australia, in the Oceania region.

Who are Broken Hill City Council's main competitors?

Broad incumbents on record are City of Adelaide, City of Gold Coast and City of Sydney. Direct peers are Parkes Shire Council, Wagga Wagga City Council, Cobar Shire Council, Ipswich City Council, Dubbo Regional Council and City of Newcastle. Lake Macquarie City Council is listed as a regional player.

Does Broken Hill City Council have an API?

No public API is recorded for Broken Hill City Council.

What industry is Broken Hill City Council in?

Broken Hill City Council's product category is Local Government Services. Its primary akta.pro industry code is BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities). Its NAICS code is 2371 and its SIC code is 7340.