Paradigm
Paradigm is a private IT services and consulting firm delivering OSS, BSS, CRM, and data analytics solutions to enterprise clients in telecommunications and financial services across the Americas, with nearshore delivery from Florida, Panama, Mexico, Colombia, and Chile.
- Company typePrivate
- Founded1995
- HeadquartersCoral Springs, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Paradigm does
Paradigm (also operating as Paradigm Telecom) is a privately held IT services and consulting firm headquartered in Florida, USA, with nearshore delivery centers in Panama City, Mexico City, Bogota, and Santiago. Founded circa 1995 and claiming three decades of operating history, the company serves enterprise clients in the telecommunications and financial services sectors. Its solution portfolio is organized around three domains: OSS (Operational Support Systems) covering network management, monitoring, automation, and infrastructure; BSS (Business Support Systems) covering CRM, security and authentication, service management, and billing; and Data & Analytics covering data warehousing, business intelligence, and big data.
Service delivery operates through two models: Turn-Key Projects, which manage end-to-end implementations across CRM, DWH, OSS, and BSS from planning through architecture to completion; and Factory as a Service, a staff-augmentation model supplying specialized talent in QA, software engineering, UX design, analytics, and project management. The product stack includes TS-ROS, an integration platform connecting enterprise applications; Yellowbrick Data Warehouse, a massively parallel processing SQL analytics database; and Trust, a cloud-based digital identity and authentication platform. Strategic technology alliances span Salesforce, Denodo, Microsoft Azure, Amazon Web Services, Google Cloud, SAP, Boomi, UiPath, Optiva, and ZTE. Revenue is generated through professional services and managed services engagements, with pricing handled on a quote basis via direct enterprise sales.
The named customer base includes Banesco, Claro, Liberty Latin America, and Telcel, indicating a heavy skew toward large telecom and banking operators across the Americas. The company is privately held, discloses no funding rounds, headcount, or financial figures, and has no public capital-markets activity. Operating status is active. The combined profile is that of a mid-sized, bootstrapped regional systems integrator with growing proprietary product ambitions.
Paradigm firmographics
Firmographics- Name
- Paradigm
- Legal name
- Paradigm
- Website
- https://paradigmtech.us
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Paradigm is a private IT services and consulting firm delivering OSS, BSS, CRM, and data analytics solutions to enterprise clients in telecommunications and financial services across the Americas, with nearshore delivery from Florida, Panama, Mexico, Colombia, and Chile.
- Ownership category
- akta.pro rank
Paradigm industry classification
Industry- Product category
- IT Consulting and Integration Services
- NAICS
- Computer Systems Design and Related Services (5415), Computer Systems Design Services (541512), Other Computer Related Services (541519)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Management Consulting Services (8742)
- akta.pro primary industry
- ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)
- akta.pro secondary industries
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), Technical Enablement & Adoption Services (Change Management, Adoption, Champions) (BPAEANAC)
Keywords
Where Paradigm is headquartered
LocationHeadquarters
- HQ city
- Coral Springs
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
Paradigm business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Turnkey Project Services: Comprehensive project management services from initial planning and architecture to successful completion, covering CRM, DWH, OSS, and BSS implementations
- Factory as a Service: Specialized external technological resources for temporary and permanent positions enabling agile team scaling, including QA, Software Factory, UX Design, Analytics (BI/BD), and Project Management services
- Technology Consulting: Strategic planning and consulting services for digital transformation initiatives
Go-to-market motion1 record
Distribution channels1 record
Marketing channels1 record
Paradigm product offering
Product offeringCore offering
Paradigm provides turn-key IT project services and managed technology resources for enterprise clients in telecommunications and financial services. Its core offerings span OSS (Operational Support Systems), BSS (Business Support Systems), CRM, Data Warehouse, and Business Intelligence implementations, delivered through end-to-end project management and a Factory as a Service staffing model. The firm also markets proprietary products including the TS-ROS integration platform, Yellowbrick Data Warehouse, and the Trust digital identity solution.
Product overview
Paradigm is a telecom and IT services company offering a portfolio of solutions organized into three main domains: OSS (Operational Support Systems) covering network management, monitoring, automation, and infrastructure; BSS (Business Support Systems) covering CRM, security, service management, and billing; and Data & Analytics covering data warehousing and business intelligence. The company provides turn-key project services implementing advanced solutions in CRM, DWH, OSS, and BSS, along with Factory as a Service offering flexible staffing for QA, Software Factory, UX Design, Analytics, and Project Management. Specific products include TS-ROS (a digital integration platform connecting applications), Yellowbrick Data Warehouse (high-performance SQL analytics database), and Trust (a cloud-based digital identity solution).
Differentiator
Problem solved
Functional benefit
Products and services
- Turn-Key Projects Comprehensive project management services for enterprise clients, delivering end-to-end project execution from initial planning and architecture through successful completion. Covers advanced implementations in Customer Relationship Management (CRM), Data Warehousing (DWH), Operational Support Systems (OSS), and Business Support Systems (BSS).
- Factory as a Service Managed service providing specialized external technological resources for temporary or permanent positions, enabling agile team scaling. Core delivery areas include QA, Software Factory, UX Design, Analytics (BI/BD), and Project Management, integrated into client operations to support flexible growth.
- TS-ROS Digital Integration Platform Proprietary business enabler connecting applications through a unified integration platform, enabling seamless operations and digital transformation by unifying and automating business processes across platforms.
- Yellowbrick Data Warehouse Elastic, massively parallel processing SQL database running in public clouds or on-premises and orchestrated with Kubernetes, executing complex queries at petabyte scale with sub-second response times for large-scale analytics workloads.
- Trust Digital Identity Solution Cloud-based digital identity platform for individuals and devices offering authentication, identity verification, multi-factor security, and digital onboarding, with white labeling capabilities and positioned as a lower-cost alternative to offerings such as AWS Cognito.
Companies that use Paradigm
Customer profileNamed customers4 records
Segments3 records
Ideal customer profiles3 records
Paradigm technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature3 records
Paradigm partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core.
- Yellowbrick Data WarehousecoreYellowbrick provides elastic, massively parallel processing SQL database technology operating in public clouds or on-premises, delivering petabyte-scale query performance with sub-second response times for thousands of users.
- SalesforcecoreTrusted cloud implementation and consulting services provider for CRM solutions, enabling customer relationship management capabilities.
- DenodocoreData virtualization platform partner providing real-time information integration from multiple sources, enhancing decision-making, operational efficiency, and security/compliance.
- Microsoft AzurecoreCloud infrastructure partner providing platform capabilities for cloud-based solutions and deployments.
- Amazon Web Services (AWS)coreCloud infrastructure partner providing scalable cloud computing services and platform capabilities.
- SAPcoreEnterprise software partner providing ERP and business management solutions integration capabilities.
- Google CloudcoreCloud infrastructure partner providing GCP platform services for cloud solutions.
- OptivacoreTelecom billing and monetization platform partner for BSS solutions in the telecommunications industry.
- ZTEcoreTelecommunications equipment and network solutions partner supporting OSS/BSS infrastructure implementations.
Scale indicators1 record
Recent moves6 records
Expansion highlights5 records
Paradigm competitors and assessment
Company assessmentDirect peers
- Globant: Argentina-origin global digital transformation and IT services firm; comparable as a Latin American-rooted nearshore services provider targeting enterprise customers across similar solution areas.
- Slalom: US-based consulting firm with deep Salesforce and cloud-transformation practices; directly comparable on CRM, data, and enterprise digital-transformation solutions, particularly against Paradigm's Salesforce partnership.
- Prodapt: Telecom-native systems integrator specializing in OSS/BSS transformation for carriers globally; the most direct functional comparable given overlapping BSS implementation, digital transformation, and managed service offerings.
- Softtek: Mexico-headquartered nearshore IT services firm with a similar LATAM delivery model; directly comparable in geographic reach, vertical focus on banking/financial services, and project-services revenue model.
Broad incumbents
- Tata Consultancy Services: Global IT services and consulting incumbent with deep telecom and BSS practice; competes for the same large transformation RFPs and has the scale to underwrite multi-year engagements.
- Accenture: Largest global systems integrator with industry-specific telecom and financial services practices; competes for enterprise transformation budgets and brings deeper delivery bench.
- EPAM Systems: Global digital transformation services and product engineering firm with nearshore-heavy delivery; comparable on custom development, data/analytics, and enterprise platform implementation services.
- Infosys: Global IT services firm with established telecom/BSS practice (incl. Simplus for Salesforce); overlaps on Salesforce, cloud, and enterprise transformation offerings.
- Cognizant: Global IT services incumbent serving communications and financial services verticals with comparable OSS/BSS, CRM, and digital transformation capabilities.
Regional players
- BairesDev: Latin American nearshore IT talent and software development provider; geographically comparable nearshore delivery model, though focused more on staff augmentation than vertical-packaged services.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Paradigm social profiles
Digital presenceParadigm financial estimates
Financial estimateRevenue estimate
Valuation estimate
Paradigm leadership team
Management profileNumber of profiles
Paradigm funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Paradigm M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Paradigm
What does Paradigm do?
Paradigm provides turn-key IT project services and managed technology resources for enterprise clients in telecommunications and financial services. Its core offerings span OSS (Operational Support Systems), BSS (Business Support Systems), CRM, Data Warehouse, and Business Intelligence implementations, delivered through end-to-end project management and a Factory as a Service staffing model. The firm also markets proprietary products including the TS-ROS integration platform, Yellowbrick Data Warehouse, and the Trust digital identity solution.
Is Paradigm a public or private company?
Paradigm is a private company. It is classified as unknown and is currently operating.
When was Paradigm founded?
Paradigm was founded in 1995. It employs 1 to 10 people.
Where is Paradigm based?
Paradigm is headquartered in Coral Springs, United States, in the North America region.
How does Paradigm make money?
Three revenue lines are on record. Turnkey Project Services are the primary driver. The others are factory as a Service and technology Consulting.
Who are Paradigm's main competitors?
Direct peers on record are Globant, Slalom, Prodapt and Softtek. Broad incumbents are Tata Consultancy Services, Accenture, EPAM Systems, Infosys and Cognizant. BairesDev is listed as a regional player.
Does Paradigm have an API?
No public API is recorded for Paradigm.
What industry is Paradigm in?
Paradigm's product category is IT Consulting and Integration Services. Its primary akta.pro industry code is BPAEAJAC, ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.), with a secondary code of BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize). Its NAICS code is 5415 and its SIC code is 7373.