City of Roanoke

Municipal Government Servicesroanoketexas.com

The City of Roanoke is a home-rule municipal government in Denton County, Texas, serving approximately 11,000 residents in the DFW Metroplex with utilities, public safety, permitting, parks, court, and recreation services, funded primarily by property taxes and utility fees.

Company typePublic
Founded1933
HeadquartersRoanoke, United States
Headcount101–250
GTM typeB2C
OfferingServices

What City of Roanoke does

The City of Roanoke is a home-rule municipal government entity located in Denton County, Texas, within the Dallas-Fort Worth Metroplex (23 miles north of Fort Worth, 30 miles west of Dallas). Incorporated in 1933 with origins dating to 1844, the city serves approximately 11,000 residents and operates under a mayor-council form of government (mayor elected at-large, six council members across three wards) with a city manager overseeing day-to-day operations. The city provides the full spectrum of municipal services, including public safety (police and fire), utilities (water, sewer, solid waste, recycling), municipal court, development services and permitting, parks and recreation, library services, public works, and a visitor center/museum housed in the historic 1886 Silver Spur Saloon building.

The city's technology stack is composed of best-of-breed municipal SaaS rather than proprietary platforms: CivicPlus powers the official website and CivicEngage CMS, ArcGIS (Esri) provides the GIS-based Map Gallery, EyeOnWater delivers hourly water-usage monitoring and leak alerts, GovQA handles open records requests, Active Networks (apm.activecommunities.com) manages recreation program registration, ReGroup powers the Alert Roanoke emergency notification system (replacing Nixle in November 2024), and a Municipal Online Payments portal processes utility bills and court citations. The city is WCAG 2.0 A/AA and Section 508 compliant, E-Verify enrolled, and operates under the Texas Public Information Act.

Revenue is generated through property taxes (primary), monthly utility billing (water, sewer, trash, recycling on tiered residential/commercial/senior rates), municipal court fines and fees, building and solicitation permits, recreation program and facility rental fees, and voter-approved bond proceeds. Distribution is fully direct-to-citizen across multiple touchpoints: City Hall walk-in service, 24/7 online self-service portal, phone, mobile apps (EyeOnWater, ActiveNet), and social media (Facebook, X, Instagram, Nextdoor, LinkedIn). The city markets itself as the "Unique Dining Capital of Texas" (designated by the Texas House of Representatives in 2009), supported by over 60 restaurants and an active special events program.

City of Roanoke firmographics

Firmographics

Name: City of Roanoke
Legal name: City of Roanoke
Website: https://roanoketexas.com
Company type: Public
Founded year: 1933
Operating status: Operating
Headcount range: 101–250 employees
Short description: The City of Roanoke is a home-rule municipal government in Denton County, Texas, serving approximately 11,000 residents in the DFW Metroplex with utilities, public safety, permitting, parks, court, and recreation services, funded primarily by property taxes and utility fees.
Ownership category
akta.pro rank

City of Roanoke industry classification

Industry

Product category: Municipal Government Services
NAICS: Water, Sewage and Other Systems (2213), Police Protection (922120), Community Food and Housing, and Emergency and Other Relief Services (6242)
SIC: Electric, Gas & Sanitary Services (4900), Services-Social Services (8300)
akta.pro primary industry: Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)
akta.pro secondary industries: Parks, Recreation & Cultural Services (BPAIACAI), Community Centers & Neighborhood Support Services (BPAGAEAL)

Keywords

Municipal government services
Water and sewer utilities
Public safety services
Parks and recreation programs
Building permits and inspections

Where City of Roanoke is headquartered

Location

Headquarters

HQ city: Roanoke
HQ country: United States
HQ region: North America

Offices7 records

Markets served

City of Roanoke business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

Property Taxes: Primary municipal revenue source from residential and commercial property taxation. Tax rate calculations and notices published annually.
Utility Billing: Water, sewer, and trash services billed monthly. Includes solid waste and recycling services with tiered rates for residential, commercial, and senior citizens.
Municipal Court Fines and Fees: Revenue from court citations, fines, and fees for Class C misdemeanors, traffic offenses, and city ordinance violations.
Permits and Licenses: Building permits, contractor registration, solicitation permits, special event permits, and animal licenses.
Bond Proceeds: Municipal bonds approved by voters for capital projects. $62 million bond for convention center project approved May 2025.
Recreation Programs and Facility Rentals: Community center rentals, recreation programs, senior center activities, and special event vendor fees.

Pricing tiers

Model	Billing	Price
Subscription	Monthly	Commercial Utility Services
Subscription	Monthly	Standard Residential Utility Services
Subscription	Monthly	Senior Citizen Utility Discount
Unit Pricing	Monthly	Additional Services
One time/ perpetual license	Pay-as-you-go	Community Center Rental - Resident
One time/ perpetual license	Pay-as-you-go	Community Center Rental - Non-Resident

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

City of Roanoke product offering

Product offering

Core offering

The City of Roanoke is a municipal government providing essential local services to nearly 11,000 residents and businesses in Denton County, Texas. Core services include water, sewer, solid waste, and recycling utilities billed monthly; municipal court processing of Class C misdemeanors and traffic citations; building permits and inspections; police and fire emergency response; parks and recreation programs; senior and community center programming; and operation of the historic Visitor Center & Museum. Services are delivered through City Hall, an online portal, mobile apps, phone, and dedicated department offices.

Product overview

The City of Roanoke operates a comprehensive municipal government website providing digital access to civic services. The core offering is the official website (roanoketexas.gov) which serves as a unified portal for government operations. Supporting modules include the Online Services Portal for payments and requests, Alert Roanoke for emergency notifications, Map Gallery for geospatial information, Eye on Water for utility monitoring, accessibility services, and the Solicitation Permit Registry. These integrated services enable residents to access government functions including utility management, court services, permits, recreation programs, public safety information, and community engagement online.

Differentiator

Problem solved

Functional benefit

Products and services

Water, Sewer, Solid Waste, and Recycling Utility Services Tiered monthly utility service providing water, sewer, solid waste (trash), and recycling collection to residential, commercial, and senior citizen customers in Roanoke, including optional add-ons (additional trash carts, backdoor service) and bulk drop-off by appointment. Senior citizens receive reduced rates.
Municipal Court Services Adjudication and payment services for Class C misdemeanors, traffic citations, and city ordinance violations. Citations can be paid in person, online, by phone, or by mail.
Building Permits, Inspections, and Contractor Registration Building permits, contractor registration, building inspections, and code enforcement administered by the Development Services Department for property owners, contractors, and businesses.
Police Services and Animal Control Patrol, response, and investigations provided by the Roanoke Police Department, including non-emergency response, Vacation House Watch, and animal-related response (loose animals, animal bites, pet registrations) in partnership with Keller Regional Animal Services.
Fire and Emergency Medical Services Fire suppression, emergency medical response, fire prevention, arson investigation, and public education delivered by the Roanoke Fire Department under the Fire Chief.
Parks, Recreation, and Senior Center Programs Recreation programs, senior center activities, and community programming for Roanoke residents, including registration through the Active Networks platform.
Community Center Facility Rentals Half-day and full-day rental of the Community Center for events, with tiered pricing for Roanoke residents (Half Day $200, Full Day $400) and non-residents (Half Day $300, Full Day $600), plus a $500 deposit.
Visitor Center & Museum Public visitor center and museum housed in the historic 1886 Silver Spur Saloon, offering exhibits, archival collections, and tourism information, open Wednesday–Saturday (with extended Friday hours).
Special Events and Community Festivals
Public Works and Solid Waste Collection Public Works services including streets, utility infrastructure, and bulk drop-off by appointment, with solid waste and recycling collection contracted to Republic Services.
City of Roanoke Official Website and Online Services Portal Unified 24/7 digital portal (roanoketexas.gov) for government information and online transactions including utility bill pay, court citation payments, permit applications, recreation program registration, open records requests, and community alerts.

Quantifiable outcome

One of the lowest crime rates in the Dallas-Fort Worth Metroplex
+2 more outcomes

Companies that use City of Roanoke

Customer profile

Named customers3 records

Segments3 records

Ideal customer profiles3 records

City of Roanoke technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration9 records

Feature3 records

City of Roanoke partnerships and signals

Strategic signal

Partnerships

Eight partnerships are on record, tiered core.

Keller Regional Animal ServicescoreStrategic or Co-development PartnerRoanoke Police Department partners with Keller Regional Animal Services for animal control services including loose animal response, animal bites, and pet registrations. Partnership provides immediate animal-related response and impoundment services for the community.
Humane Society of North TexascoreStrategic or Co-development PartnerPartnership for animal adoptions and animal services support. Residents can inquire about pet adoptions through the Humane Society at 817-743-4710.
Metroport Chamber of CommercecoreStrategic or Co-development PartnerRegional chamber of commerce partnership for business development and economic growth in the Metroport area encompassing Roanoke.
Denton CountycoreStrategic or Co-development PartnerCounty government partnership for elections administration, property records, and regional services. City located in Denton County with links to county election administration.
Tarrant CountycoreStrategic or Co-development PartnerCounty government partnership for elections administration. City has portions in Tarrant County for election purposes with separate polling locations.
Northwest Independent School District (NISD)coreStrategic or Co-development PartnerLocal school district serving Roanoke residents. Referenced as excellent, award-winning school district contributing to quality of life.
CivicPluscoreTechnology or IntegrationWebsite content management system provider powering the official city website with civic engagement features, online forms, and government workflow automation.
Republic ServicescoreImplementation/ SI/ Consulting PartnerContracted waste management provider for solid waste collection and disposal services in the city.

Scale indicators7 records

Recent moves7 records

Expansion highlights3 records

City of Roanoke competitors and assessment

Company assessment

Direct peers

City of Trophy Club, Texas: Adjacent Denton County suburb of similar size and demographic profile, offering comparable municipal services and competing directly with Roanoke for residents in the same school district and DFW corridor.
City of Keller, Texas: DFW suburb with comparable population scale, similar mix of residential subdivisions and retail, and an active partner in the Keller Regional Animal Services agreement referenced by Roanoke.
City of Colleyville, Texas: Affluent Tarrant County suburb serving similar demographic with overlapping residential market, comparable property tax base, and similar municipal service portfolio.
City of Justin, Texas: Small Denton County municipality immediately adjacent to Roanoke, offering a near-direct comparison point for suburban growth, municipal service delivery, and shared regional infrastructure partnerships.
City of Argyle, Texas: Small Denton County suburb with comparable population scale, similar growth trajectory, and overlapping service delivery model in the same DFW growth corridor.
City of Southlake, Texas: Affluent DFW suburb with similar governance structure, comparable property tax base, and overlapping target demographic of families seeking Northwest ISD-tier schools and low-crime environments.
City of Denton, Texas: County seat of Denton County (which contains Roanoke), offering a directly comparable Texas municipal operating model including municipal utilities, public safety, and Denton County partnership referenced by Roanoke.
Town of Westlake, Texas: Small affluent DFW enclave with similar population scale and comparable home rule municipal operations, frequently benchmarked alongside Roanoke for premium suburban service delivery.
City of Flower Mound, Texas: Affluent Denton County suburb in the DFW Metroplex with comparable home rule municipal structure, similar service offerings, and overlapping residential and commercial market.
City of North Richland Hills, Texas: Mid-sized DFW suburb with comparable municipal service offerings including water utilities, parks and recreation, and municipal court operations typical of Tarrant County home rule cities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

City of Roanoke compliance and trust

Trust signal

Compliance4 records

City of Roanoke financial estimates

Financial estimate

Revenue estimate

Valuation estimate

City of Roanoke leadership team

Management profile

Number of profiles

Profiles12 records

City of Roanoke funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

City of Roanoke M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Roanoke

What does City of Roanoke do?

Is City of Roanoke a public or private company?

City of Roanoke is a public company. It is classified as state government owned and is currently operating.

When was City of Roanoke founded?

City of Roanoke was founded in 1933. It employs 101 to 250 people.

Where is City of Roanoke based?

City of Roanoke is headquartered in Roanoke, United States, in the North America region.

How does City of Roanoke make money?

Six revenue lines are on record. Property Taxes are the primary driver. The others are utility Billing, municipal Court Fines and Fees, permits and Licenses, bond Proceeds and recreation Programs and Facility Rentals.

Who are City of Roanoke's main competitors?

Direct peers on record are City of Trophy Club, Texas, City of Keller, Texas, City of Colleyville, Texas, City of Justin, Texas, City of Argyle, Texas, City of Southlake, Texas, City of Denton, Texas, Town of Westlake, Texas, City of Flower Mound, Texas and City of North Richland Hills, Texas.

Does City of Roanoke have an API?

No public API is recorded for City of Roanoke.

What industry is City of Roanoke in?

City of Roanoke's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities), with a secondary code of BPAIACAI, Parks, Recreation & Cultural Services. Its NAICS code is 2213 and its SIC code is 4900.