Town of Acton, Massachusetts

What Town of Acton, Massachusetts does

The Town of Acton is a municipal government entity located in Middlesex County, Massachusetts, serving approximately 22,000 residents across 20.3 square miles and 105 miles of roadway. Founded in 1735 and governed by a five-member Select Board (Alissa Nicol, Chair; David D. Martin, Vice Chair; Francesca Arsenault, Clerk; Pam Nourse, Member; Dean A. Charter, Member) with a Town Manager overseeing operations, the Town delivers the full spectrum of municipal services: public safety (Police under Chief Douglas Sturniolo, Fire), public works, planning and zoning, licensing and permitting, elections, vital records, recreation, senior services, and community programs. The organization employs 251-500 staff across Town Hall at 472 Main Street and distributed departmental facilities (Police at 371 Main Street, Fire, Public Works, Recreation). Local laws and permits are administered under Massachusetts General Law, including dog licensing under MGL Ch. 140 Sec. 137/137A, business certificates under MGL 110:5, and raffle/bazaar permits under MGL 271:7A.

The Town's technology backbone is the CivicEngage CMS platform from CivicPlus, presented via acton-ma.gov and certified to WCAG 2.0 AA and Section 508 accessibility standards. The integrated service portal encompasses Online Licenses and Permits, Online Bill Pay (ePay), GIS/Mapping, Public Documents Archive (doc.actonma.gov), Vital Records, Town Directory, Notify Me subscription alerts, and ActonTV on-demand government meeting video. Distribution occurs through in-person Town Hall services, departmental offices, an online self-service portal, and contracted third-party services including MinuteVan for Dial-a-Ride and Rail Shuttle transit. Communication channels include the official website, Facebook, X (@actonmagov), Notify Me email alerts, ActonTV, and the Municipal Monthly newsletter.

The revenue model is primarily tax-funded municipal financing, with ancillary fees from regulatory services: dog licenses ($22 unaltered, $17 spayed/neutered, $25 late fee after March 1), business certificates ($30 for a four-year term), and raffle/bazaar permits ($10). Revenue figures are not publicly disclosed on the municipal website, and financial details are held within the Town's separate budget documentation. Customer segments comprise Town Residents (primary), Local Businesses (secondary, filing D.B.A. certificates), and Visitors/Community Members (secondary, using parks and facilities). The Town is actively operating and executing multiple infrastructure capital projects including Kelley's Corner, Powder Mill Road Sewer Extension, DPW Facility, and the Central Street Complete Street design.

Name

Town of Acton, Massachusetts

Legal name

Town of Acton

Website

https://acton-ma.gov

Company type

Private

Founded year

1735

Operating status

Operating

Headcount range

251–500 employees

Short description

The Town of Acton, Massachusetts is a municipal government serving approximately 22,000 residents with public safety, public works, licensing, planning, recreation, vital records, and elections services, delivered through a CivicPlus CivicEngage CMS portal, departmental offices, and contracted third-party channels.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive Offices (921110), Executive, Legislative, and Other General Government Support (921)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), City Clerk/Records, Elections & Civic Engagement (BPAIACAB), Planning, Zoning, Permitting & Code Enforcement (BPAIACAE)

Keywords

• Municipal government services
• Public safety services
• Licensing and permits
• Public works administration
• Vital records services

Headquarters

HQ city

Acton

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Pricing tiers

Distribution channels4 records

Marketing channels6 records

Core offering

Provides municipal government services to the approximately 22,000 residents and local businesses of Acton, Massachusetts. Core offerings include public safety (Police and Fire), public works, licensing and permits (dog licenses, business certificates, raffle and bazaar permits, marriage licenses), vital records, elections administration, planning and zoning, recreation (NARA Park), senior services, and contracted resident transportation (MinuteVan).

Product overview

Town of Acton, Massachusetts operates a comprehensive municipal government website powered by CivicPlus CMS that provides residents with access to various government services and information. The offering consists of multiple integrated online service portals rather than a unified software product. Key service components include: Online Licenses and Permits (dog licensing, business certificates, raffle permits), Online Bill Pay, GIS/Mapping Services, Public Documents Archive, Vital Records Services, Town Directory, Notify Me notification system, and Acton TV public meeting video archive. These services are delivered through the CivicPlus Content Management System platform rather than a single unified product.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Licenses and Permits

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators4 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• Town of Carlisle, Massachusetts: Small, residential Massachusetts town with a Select Board / Town Manager structure. Comparable in scale (small population, large land area) and in the challenges of delivering full municipal services to a small customer base.
• Town of Stow, Massachusetts: Adjacent Middlesex County town with a Select Board form of government. Comparable in scale and in the mix of suburban and rural service demands.
• Town of Lexington, Massachusetts: Adjacent Middlesex County town operating under a Select Board form of government with a full municipal service portfolio. Comparable in Massachusetts municipal governance model, school district orientation, and resident demographics.
• Town of Westford, Massachusetts: Nearby Massachusetts town of similar size with a Select Board / Town Manager structure, comparable service portfolio, and similar suburban/rural interface. Useful benchmark for operating costs and capital planning of towns in this size range.
• Town of Concord, Massachusetts: Neighboring Middlesex County, Massachusetts municipal government with a comparable Select Board / Town Manager form of government, similar resident profile, and overlapping set of services (public safety, public works, planning, libraries, recreation). Highly comparable in scale, governance structure, and service mix.
• Town of Sudbury, Massachusetts: Adjacent Middlesex County town with a Select Board form of government and a comparable service offering. Similar population scale and resident profile make it a near-direct operating peer.
• Town of Lincoln, Massachusetts: Small Massachusetts town with a Select Board form of government and a similar full-service municipal structure. Comparable in scale and in the breadth of services expected of a small town.
• Town of Bedford, Massachusetts: Middlesex County town operating under a Select Board / Town Manager structure with a comparable full-service municipal offering. Useful peer for benchmarking public safety, public works, and school-municipal coordination.
• Town of Maynard, Massachusetts: Adjacent Middlesex County town with a Select Board form of government. Comparable in operating model and in the mix of historic-town-service delivery and small-scale municipal administration.
• Town of Boxborough, Massachusetts: Neighboring small Massachusetts town with a Select Board form of government. Closest geographic and demographic peer, useful for benchmarking shared services and small-town service delivery.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/ActonMAGov
• Facebookfacebook.com/ActonMAGov
• LinkedInlinkedin.com/company/town-of-acton-ma
• Pinterestacton-ma.gov/Layout/WidgetShare/ShareLink/Pinterest

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Acton, Massachusetts