Nairobi City Water and Sewerage Company
- Company typePrivate
- Founded2003
- HeadquartersNairobi, Kenya
- Headcount11–50
- GTM typeB2C
- OfferingServices
Nairobi City Water and Sewerage Company firmographics
Firmographics- Name
- Nairobi City Water and Sewerage Company
- Legal name
- Nairobi City Water and Sewerage Company Limited
- Website
- https://nairobiwater.co.ke
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Nairobi City Water and Sewerage Company industry classification
Industry- Product category
- Water and Sewerage Utilities
- NAICS
- Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (22131), Sewage Treatment Facilities (221320)
- SIC
- Water Supply (4941), Sanitary Services (4950)
- akta.pro primary industry
- Combined Sewer Overflow (CSO) Treatment & Wet-Weather Capacity (EUANADAF)
Keywords
Where Nairobi City Water and Sewerage Company is headquartered
LocationHeadquarters
- HQ city
- Nairobi
- HQ country
- Kenya
- HQ region
- Africa
Offices11 records
Markets served
Nairobi City Water and Sewerage Company business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Infrastructure, Operations, Personnel, Supply Chain, Technology or R&D
Revenue model
- Water and Sewer Connection Fees: One-time connection fees charged for new water and sewer connections. Water connection fee is KSH 2,500 across all categories. Sewer connection fees vary from KSH 2,500 to KSH 15,000 depending on customer category (domestic vs industrial).
- Water and Sewer Deposits: Refundable deposits required at connection for completed premises. Deposits range from KSH 2,500 for domestic single dwelling units to KSH 100,000 for heavy industries, and KSH 15,000-50,000 for construction water deposits.
- Monthly Water and Sewerage Tariff Billing: Recurring monthly billing based on meter readings and regulator-set tariff rates. Consumers are billed for actual consumption. Billing cycle is monthly (30 days).
- Tanker Water Supply Services: Bulk water delivery by tanker to premises upon request, paid through MPESA Pay Bill 444400.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Monthly | Domestic customers (single dwelling units, multi-dwelling units) |
| Unit Pricing | Monthly | Commercial customers (shops, restaurants, hotels, hospitals) |
| Unit Pricing | Monthly | Industrial customers (light, medium, heavy industry) |
| Unit Pricing | Monthly | Institutional customers (schools, colleges, universities) |
| Unit Pricing | Monthly | Borehole water accounts |
Go-to-market motion1 record
Distribution channels6 records
Marketing channels7 records
Nairobi City Water and Sewerage Company product offering
Product offeringCore offering
NCWSC is a state-owned water utility that treats and distributes potable water and provides sewerage/wastewater treatment services to residential, commercial, industrial, and institutional customers across Nairobi City County. The company operates water treatment plants, distribution reservoirs, and sewerage infrastructure, supported by digital self-service channels including an online customer portal and USSD mobile service.
Product overview
Nairobi City Water and Sewerage Company (NCWSC) operates as a water utility providing water supply and waste water treatment services to Nairobi County. The company's product portfolio consists of a unified service offering centered on water and sanitation infrastructure delivery, supported by digital self-service tools including an online customer portal and USSD mobile service (*260#). The core offerings include potable water treatment and distribution, sewerage collection and treatment, and new connection applications. These digital services enable customer account management, bill payments through multiple channels (M-PESA, Airtel Money, banking partners), and application tracking for new service connections.
Differentiator
Problem solved
Functional benefit
Products and services
- NCWSC Online Portal Customer self-service portal enabling account management, new water/sewer connection applications, application tracking, and bill payment processing.
- Water Supply Services
- Wastewater Treatment Services
- USSD Mobile Service (*260#)
- Water and Sewer Connection Application Service
- Tanker Water Supply Services
Quantifiable outcome
- New water connection within 14 days
- +3 more outcomes
Companies that use Nairobi City Water and Sewerage Company
Customer profileSegments8 records
Ideal customer profiles4 records
Nairobi City Water and Sewerage Company technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Nairobi City Water and Sewerage Company partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- Ministry of Water & Irrigation and SanitationcoreParent ministry of the Water & Sanitation Sector. The ministry's vision is to ensure water resources availability and accessibility by all. NCWSC operates under the regulatory framework established by this ministry.
- Nairobi County GovernmentcoreNCWSC is a wholly owned subsidiary of Nairobi County Government under Water Act 2016. The company works closely with the County Executive Committee Member, Environment, Energy, Water and Sanitation for mandate management.
- Water Services Regulatory Board (WaSREB)coreNon-commercial State Corporation established March 2003 as part of water sector reforms, mandate enhanced by Water Act 2016. Oversees implementation of policies and strategies relating to provision of water and sewerage services.
- Athi Water Works Development Agency (AWWDA)coreEstablished under Ministry of Water and Sanitation under Water Act 2016. Responsible for development, maintenance and management of water and sewerage infrastructure in Nairobi, Kiambu and Muranga Counties covering 5,800.4KM with total population of 8,012,390 people.
- Water Sector Trust Fund (WaterFund)minorKenyan State Corporation under Ministry of Water & Sanitation and Irrigation established under Water Act 2016. Provides conditional and unconditional grants to Counties and assists in financing development and management of water and sanitation services in marginalized and underserved areas.
- Water Resources Authority (WRA)coreState corporation established under Section 11 of Water Act 2016. Mandated to safeguard the right to clean water by ensuring proper regulation of management and use of water resources to ensure sufficient water for everyone.
- World WaternetminorDutch water utility partnership. Representatives toured NCWSC facilities including water treatment plants, indicating technical cooperation and knowledge sharing in water management.
- National Youth ServiceminorNCWSC conducts security staff training through National Youth Service Naivasha, as evidenced by passing out parade documentation.
Scale indicators4 records
Recent moves5 records
Expansion highlights6 records
Nairobi City Water and Sewerage Company competitors and assessment
Company assessmentDirect peers
- Mombasa Water Supply and Sanitation Company (MWASSCO): County-owned water and sewerage utility serving Mombasa under the same Water Act 2016 framework as NCWSC. Operates the same tariff-billing, connection-fee, and equitable-distribution model in another major Kenyan urban centre, making it the closest direct comparable.
- Nakuru Water and Sanitation Services Company (NAWASSCO): County-owned water utility serving Nakuru, operating under the same Kenyan regulatory regime as NCWSC. Comparable in scale and customer-mix diversity (domestic, commercial, industrial), making it a relevant operational peer.
- Kisumu Water and Sanitation Company (KIWASCO): Municipal water and sewerage utility serving Kisumu under the Water Act 2016. Like NCWSC, it operates as a county-owned monopoly with multi-channel billing and tariff regulation by WaSREB, providing a strong operational peer for benchmarking.
Broad incumbents
- Johannesburg Water: Metro-scale water and sanitation utility serving Johannesburg, South Africa. Comparable as a large metropolitan water utility operating in an African urban context with regulated tariffs and significant infrastructure responsibilities.
- Rand Water: Largest water utility in Southern Africa, supplying bulk potable water across Gauteng and surrounding provinces. Comparable in being a major African water utility with significant infrastructure assets and regulated tariffs, though operating at a broader regional scale.
- City of Cape Town Water and Sanitation: Water and sanitation directorate of the City of Cape Town, operating a large metropolitan water utility. Comparable in scale, customer-mix diversity, and the operational challenges of an African metro water utility — including drought management and demand rationing.
Regional players
- Umgeni Water: South African state-owned water utility serving KwaZulu-Natal province with bulk water treatment and distribution. Comparable as an African utility with regulated tariffs, capital-intensive treatment infrastructure, and a mandate aligned to economic development.
- National Water and Sewerage Corporation (NWSC): Uganda's national water and sewerage utility, serving an even larger population base under a similar East African regulatory and operational model. Comparable in mandate, customer-mix diversity, and emerging-market utility economics, though operating at a national rather than city scale.
Others
- Athi Water Works Development Agency (AWWDA): Kenyan state agency responsible for development, maintenance, and management of water and sewerage infrastructure across Nairobi, Kiambu, and Murang'a. Not a direct competitor, but a key infrastructure-development counterparty whose capex programmes directly shape NCWSC's available capacity.
- Veolia Water Technologies (Africa): Global private-sector water-services operator with operations across Africa. Not a direct utility competitor, but a potential operational partner, technology provider, or comparison benchmark for private-sector efficiency in the same water-and-wastewater service category.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Nairobi City Water and Sewerage Company social profiles
Digital presenceNairobi City Water and Sewerage Company compliance and trust
Trust signalCompliance2 records
Nairobi City Water and Sewerage Company financial estimates
Financial estimateRevenue estimate
Valuation estimate
Nairobi City Water and Sewerage Company leadership team
Management profileNumber of profiles
Profiles3 records
Nairobi City Water and Sewerage Company funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Nairobi City Water and Sewerage Company M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Nairobi City Water and Sewerage Company
What does Nairobi City Water and Sewerage Company do?
NCWSC is a state-owned water utility that treats and distributes potable water and provides sewerage/wastewater treatment services to residential, commercial, industrial, and institutional customers across Nairobi City County. The company operates water treatment plants, distribution reservoirs, and sewerage infrastructure, supported by digital self-service channels including an online customer portal and USSD mobile service.
Is Nairobi City Water and Sewerage Company a public or private company?
Nairobi City Water and Sewerage Company is a private company. It is classified as state government owned and is currently operating.
When was Nairobi City Water and Sewerage Company founded?
Nairobi City Water and Sewerage Company was founded in 2003. It employs 11 to 50 people.
Where is Nairobi City Water and Sewerage Company based?
Nairobi City Water and Sewerage Company is headquartered in Nairobi, Kenya, in the Africa region.
How does Nairobi City Water and Sewerage Company make money?
Four revenue lines are on record. Water and Sewer Connection Fees are the primary driver. The others are water and Sewer Deposits, monthly Water and Sewerage Tariff Billing and tanker Water Supply Services.
Who are Nairobi City Water and Sewerage Company's main competitors?
Direct peers on record are Mombasa Water Supply and Sanitation Company (MWASSCO), Nakuru Water and Sanitation Services Company (NAWASSCO) and Kisumu Water and Sanitation Company (KIWASCO). Broad incumbents are Johannesburg Water, Rand Water and City of Cape Town Water and Sanitation. Regional players are Umgeni Water and National Water and Sewerage Corporation (NWSC). Others are Athi Water Works Development Agency (AWWDA) and Veolia Water Technologies (Africa).
Does Nairobi City Water and Sewerage Company have an API?
No public API is recorded for Nairobi City Water and Sewerage Company.
What industry is Nairobi City Water and Sewerage Company in?
Nairobi City Water and Sewerage Company's product category is Water and Sewerage Utilities. Its primary akta.pro industry code is EUANADAF, Combined Sewer Overflow (CSO) Treatment & Wet-Weather Capacity. Its NAICS code is 2213 and its SIC code is 4941.