What Concerned does

Concerned, Inc. is a 501(c)(3) non-profit organization headquartered at 2513 Southwest Avenue in Harlan, Iowa, that delivers a coordinated suite of community-based disability services across Harlan, Shelby County, and the State of Iowa. Founded in August 1971, the organization serves individuals with disabilities of all ages — children from birth, transition-age youth (14-16) with IEP support, and adults — through seven core programs: Supported Community Living (Site and Hourly), Respite, Representative Payee, Supported Employment (including Selective Placement and Community Based Assessments), Adult Day Services (Day Habilitation), and Pre-Vocational Services. The organization historically evolved from a school for children with disabilities (1971), to a sheltered workshop (early 1980s), to a community-based HCBS provider (1990s onward), reflecting the broader national shift away from institutional care models. There is no proprietary technology stack; services are delivered by approximately 51-100 direct support staff and program coordinators using established disability services methodologies.

The business model is a managed-services non-profit funded primarily through Iowa Medicaid HCBS Waiver reimbursements, supplemented by state agency funding from the Iowa Department of Human Services (DHS), Iowa Vocational Rehabilitation Services (IVRS), and Central Point of Coordination (CPC). The organization also relies on private donations, including donor cards, memorial gifts, bequests, gift annuities, and life insurance, to support facilities, equipment, and service improvements. Demand is generated through a referral-led go-to-market motion — applications are routed via the internal Application Review Committee on a first-come, first-served basis — and through grassroots community presentations, the company website, and Facebook. CARF accreditation, Iowa state licensing, and Department of Inspections and Appeals accreditation are the core regulatory credentials, while an extensive network of local employer partnerships (Hy-Vee, McDonald's, Burger King, Pizza Ranch, Pizza Hut, Menards, Myrtue Memorial Hospital, Elm Crest Retirement Community, Harlan Community Schools, and others) provides placement pathways for Supported Employment and Pre-Vocational clients. Recent operational actions include a 2024 facility relocation to a new site in Harlan and the establishment of a Director of Development function to formalize fundraising activity.

Name

Concerned

Legal name

Concerned, Inc.

Website

https://concernedinc.com

Company type

Private

Founded year

1971

Operating status

Operating

Headcount range

51–100 employees

Short description

Concerned, Inc. is a 501(c)(3) non-profit founded in 1971 in Harlan, Iowa, that delivers Medicaid HCBS-funded disability services — residential, supported employment, adult day, respite, and financial management — to individuals of all ages in Harlan, Shelby County, and across Iowa.

Ownership category

akta.pro rank

Product category

Disability and Social Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Vocational Rehabilitation Services (6243), Residential Intellectual and Developmental Disability Facilities (62321)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGACAG)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGAEAG), Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors) (HLADAIAI), Respite Care for Adults with Disabilities / Special Needs (HSABAGAI)

Keywords

• Disability services
• Supported employment
• Supported community living
• Residential services
• Representative payee

Headquarters

HQ city

Harlan

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Program Funding: Services are funded through Medicaid/HCBS Waiver programs, Iowa Department of Human Services (DHS), Iowa Vocational Rehabilitation Services (IVRS), and Central Point of Coordination (CPC) funding.
2. Private Donations: The organization depends on private gifts to improve services, facilities, and equipment. Accepts donor cards, memorial gifts, and planned giving (bequests, gift annuities, life insurance).

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Concerned, Inc. delivers community-based disability services to individuals of all ages through the HCBS Medicaid Waiver program. The service portfolio includes Supported Community Living (Site and Hourly residential support), Respite care for caregivers, Representative Payee financial management, Supported Employment with Selective Placement and Community Based Assessments, Adult Day Services (Day Habilitation), and Pre-Vocational training. Services are funded through Medicaid/HCBS Waiver, Iowa Department of Human Services, Iowa Vocational Rehabilitation Services, and Central Point of Coordination, with private pay and donations supplementing funding.

Product overview

Concerned, Inc. offers a coordinated suite of disability services designed to help individuals achieve their highest level of independence. The organization operates multiple interconnected programs including Residential Services (Supported Community Living Site and Hourly), Respite Care, Representative Payee Services, Supported Employment (with Selective Placement and Community Based Assessments), Adult Day Services, and Pre-Vocational Services. These services are provided through the HCBS Medicaid Waiver program and are designed to integrate individuals with disabilities into the community, supporting them in their homes and workplaces across Harlan and Shelby County, Iowa, as well as throughout the State of Iowa.

Differentiator

Problem solved

Functional benefit

Products and services

• Supported Community Living (SCL) Site Services Residential services for adults and children with disabilities provided through the HCBS Medicaid Waiver program, offering 24-hour support in the individual's home, apartment, or shared living arrangement.
• Supported Community Living (SCL) Hourly Services Hourly-based support services provided daily to individuals with disabilities, assisting them in learning daily living skills in their homes.
• Respite Services Short-term relief services for caregivers of adults or children with disabilities living at home, providing temporary care in the individual's home.
• Representative Payee Services Financial management services assisting individuals with disabilities in managing their money, including check writing, bill payment, and personal income management.
• Supported Employment Services Employment assistance service matching qualified persons with disabilities to jobs, including job development, training, and follow-up consultation; includes Supported Employment, Selective Placement, and Community Based Assessments. CARF-accredited.
• Adult Day Services Organized day activity program (Day Habilitation) designed to assist people in becoming more involved in the community and teaching skills for greater independence, including crafts, community activities, social skills, and self-advocacy.
• Pre-Vocational Services Vocational training services for individuals aged 24+ to prepare them for community employment and workforce participation.

Quantifiable outcome

• Adult Day Services achieved 100% customer overall satisfaction rating
• +4 more outcomes

Named customers12 records

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core.

• Department of Human Services (DHS)coreOthersPrimary funding and regulatory partner. DHS provides funding for services including Respite, SCL Hourly, and Case Management for individuals from birth. Programs are licensed and accredited by DHS.
• Iowa Vocational Rehabilitation Services (IVRS)coreOthersFunding partner for Supported Employment, Respite, and SCL Hourly services for individuals age 16+. IVRS provides vocational training support and funding for transition-age youth.
• Commission on Accreditation of Rehabilitation Facilities (CARF)coreOthersAll Supported Employment Services are accredited by CARF. Programs offered by Concerned, Inc. are accredited by CARF, Department of Inspections and Appeals, and State of Iowa.
• Central Point of Coordination (CPC)coreOthersFunding and coordination partner for adults age 18+ seeking Housing (SCL Site), Supported Employment, Adult Day Services, Respite, and SCL Hourly services.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ChartingACourseTowardIndependence
• LinkedInlinkedin.com/company/concerned-inc

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Concerned