City of Riviera Beach

What City of Riviera Beach does

The City of Riviera Beach is a Florida municipal government incorporated in 1922, operating under a Mayor-Council-Manager charter and serving a population of more than 30,000 residents in Palm Beach County. It delivers core municipal services including public safety, parks and recreation, code enforcement, permitting, planning, and community development, and it operates its own Utility Special District providing water, wastewater, and stormwater service to roughly 18,000 accounts. The City employs approximately 500 people across these functions.

The City runs a multi-channel digital service platform that includes GoRiviera 311 (a citizen service-request and information system), WaterSmart (a utility customer self-service portal), CodeRed (an emergency mass-notification system), RBTV (a government access television channel), and Advanced Metering Infrastructure (AMI) for utility operations. These platforms are conventional SaaS and broadcast systems rather than AI-driven products. Strategic technology focus is on digitization of resident-facing services and infrastructure telemetry.

Riviera Beach generates revenue from property (ad-valorem) taxes, utility rates and fees, business tax receipts, franchise fees, permitting fees, code enforcement liens, and other municipal charges. It maintains an A- bond rating from Fitch Ratings (last affirmed 2024) and has issued both general obligation and revenue bonds to fund the multi-year Reimagine Riviera Beach Capital Improvement Program covering water, sewer, stormwater, and roadway infrastructure. The City is also pursuing a public-private Marina Village waterfront redevelopment with Related Urban as master developer and has entered an interlocal agreement to extend utility service to the Town of Palm Beach Shores.

Name

City of Riviera Beach

Legal name

City of Riviera Beach

Website

https://rivierabch.com

Company type

Private

Founded year

1922

Operating status

Operating

Headcount range

1–10 employees

Short description

The City of Riviera Beach is a Florida municipal government serving 30,000+ residents through public safety, utilities, permitting, and community services, operating a Utility Special District, multi-channel digital citizen platforms, and an active bond-funded capital improvement program.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water Supply and Irrigation Systems (22131), Remediation and Other Waste Management Services (5629), Marinas (71393)

SIC

Water Supply (4941), Refuse Systems (4953), Services-Amusement & Recreation Services (7900)

akta.pro primary industry

Coastal & Marine Resources Administration (Oceans, Fisheries, Shorelines) (BPAIAMAI)

Keywords

• Municipal government services
• Water and sewer utilities
• Solid waste collection
• Public safety services
• Parks and recreation

Headquarters

HQ city

Palm Beach

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Property Taxes: Primary revenue source for municipal operations including police, fire, public works, and general government services.
2. Utility Fees and Charges: Water, sewer, and solid waste collection fees billed monthly to approximately 18,000 utility accounts. Includes service charges, consumption-based fees, and connection/disconnection fees.
3. Business Tax Receipts: Business licensing fees charged to operate businesses within city limits, managed by Treasury Services Division.
4. Various Municipal Fees: Includes building permits, planning/zoning fees, code enforcement fees, recreational program fees, and other service-specific charges.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

The City of Riviera Beach provides essential municipal services to more than 30,000 residents and local businesses, including water treatment and distribution, sewer/wastewater management, solid waste collection, fire rescue and EMS, police protection, parks and recreation, public works, code enforcement, development services, and community redevelopment. Digital service delivery is enabled through the GoRiviera 311 portal, WaterSmart utility monitoring platform, CodeRed emergency notifications, and online utility billing.

Product overview

City of Riviera Beach operates as a municipal government offering a comprehensive suite of public services through a combination of direct city operations and contracted partnerships. The city's digital infrastructure includes GoRiviera (a 311 mobile/online service request platform), the WaterSmart customer portal for utility monitoring, CodeRed emergency notifications, and online utility billing through Tyler Technologies' Munis system. Core municipal services include water treatment and distribution, wastewater management, solid waste collection (via The Goode Companies of Florida), fire rescue, police protection, parks and recreation, and public works. The Reimagine Riviera Beach Capital Improvement Plan represents the city's major infrastructure modernization initiative. All services are accessible through the main city website, mobile applications, and physical City Hall locations.

Differentiator

Problem solved

Functional benefit

Brands

• GoRiviera: Mobile app for residents to report non-emergency issues and access city services
• RBTV
• The Blue Heron Newsletter

Products and services

• Water Treatment and Distribution Service Municipal water treatment, distribution, and water main repair services provided by the Utility Special District to approximately 18,000 utility accounts within the City of Riviera Beach. Service includes emergency after-hours water reconnections and is supported by automated meter reading infrastructure for accurate billing and early leak detection.
• Wastewater and Sewer Management Service Municipal sewer maintenance and wastewater management services provided by the Utility Special District, including wastewater force main break response and required regulatory notifications to the Department of Health and State Warning Point.
• Solid Waste and Recycling Collection Service Municipal solid waste, recycling, bulk waste, and yard waste collection services provided through a partnership with The Goode Companies of Florida, Inc. (GCI). Services include curbside garbage collection twice weekly, curbside recycling once weekly, bulk item and yard waste pickup, and disposal of non-compliant vegetation ($8/cubic yard) and bulk waste ($22/cubic yard).
• Fire Rescue and Emergency Medical Services Fire suppression, rescue, and emergency medical services delivered by Riviera Beach Fire Rescue from four strategically located fire stations with a minimum of 19 fire rescue personnel on duty 24/7. EMS coverage is also extended to the neighboring Town of Palm Beach Shores under an intergovernmental service agreement.
• Police Protection Services Municipal police protection and law enforcement services delivered by the Riviera Beach Police Department, including response to neighborhood incidents, police report requests, and community policing activities.
• Parks and Recreation Programs Municipal recreation programs including youth programs, sports leagues, special community events, and the Jazz in the Parks Concert Series held May through September. Program registration is available through the Parks & Recreation Department.
• Development Services and Building Permits Municipal planning, zoning, building permits, code enforcement, and development review services delivered by the Development Services Department and Code Compliance Division, including business tax receipt issuance and inspections.
• Annual Water Quality Reporting Annual drinking water quality reports published for residents and regulators, including historical water plant data, service area maps, and regulatory compliance documentation for the water treatment system.
• GoRiviera 311 Service Request Platform Digital service ticketing platform (mobile app and online portal) for residents to report non-emergency municipal issues, request services, and track resolution status. Available on iOS and Android and supports text message submissions and location-based issue reporting.
• WaterSmart Customer Portal Online customer dashboard for utility customers to view recent water usage in gallons, compare current and past household consumption with neighborhood averages, and receive water conservation reports and alerts via email, phone, or text with step-by-step guidance.
• CodeRed Emergency Notification System Mass notification system delivering critical public health, safety, weather, missing persons, and community alerts to residents via text, phone call, email, social media, and a dedicated mobile application (CodeRED Mobile Alert). Residents register to receive alerts.
• Online Utility Billing and Payment Digital utility account management and online bill payment service powered by Tyler Technologies' Munis Self-Service platform, allowing approximately 18,000 utility customers to view billing and payment history, monitor service consumption summaries, and enroll in automatic bill payment using credit cards, debit cards, or checking accounts.
• Utility Assistance Program (UAP) Monthly credit program that assists low-income senior citizens (60+ years old), disabled veterans, and disabled residents with utility bill payments based on household income eligibility at or below 80% of the Low Income category from Palm Beach County limits.
• Reimagine Riviera Beach Capital Improvement Plan Multi-year capital improvement initiative (CIP) designed to revitalize aging infrastructure, modernize public facilities, and address infrastructure challenges as the city approaches its centennial year. Includes construction and renovation of city buildings, bridge and roadway improvements, and storm drain and water utility upgrades.
• RBTV Public Access Television Public, educational, and government access TV station operating 24 hours daily on Comcast and AT&T U-verse, broadcasting City Council meetings, department updates, local services information, recycling guidance, emergency management content, community events, and public information. Programming is also available on YouTube.
• Blue Heron Newsletter Official digital publication of the City of Riviera Beach delivered via email subscription, providing updates on city projects, upcoming events, community initiatives, and important city announcements.

Quantifiable outcome

• 18,000 utility accounts managed with automated meter reading for accurate billing
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• The Goode Companies of Florida, Inc. (GCI)coreChannel Partner/ Reseller/ Distributor · 1 October 2022GCI was selected as the new solid waste and recycling collection service provider following a competitive procurement process. The company, founded in 1991, began providing services to residents and businesses on October 1, 2022. Services include curbside garbage collection twice weekly, weekly recycling pickup, and bulk/yard waste collection. GCI can be reached at (561) 444-3442.
• Related UrbancoreStrategic or Co-development PartnerRelated Urban is the development partner for the Marina Village redevelopment project, a major mixed-use development on publicly owned land. Plans include two 20-story apartment buildings with 418 market-rate units. The city council endorsed Related Urban's plans for the project despite ongoing FBI investigation.
• Town of Palm Beach ShorescoreOthersRiviera Beach Fire Rescue provides EMS (emergency medical services) to the Town of Palm Beach Shores in addition to serving city residents. This mutual aid arrangement extends emergency medical coverage to neighboring municipality.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• City of Boynton Beach: Coastal Palm Beach County municipality of similar population range providing utilities, public safety, and parks/recreation. Directly comparable in municipal service bundle and demographic profile.
• City of West Palm Beach: Adjacent municipal government in Palm Beach County providing the same set of municipal services (water, sewer, solid waste, public safety, parks) to a comparable resident base. Directly comparable as a coastal Florida municipal peer of similar size and service mix.
• City of Palm Beach Gardens: Larger Palm Beach County municipal government providing similar services including utility, public safety, parks, and recreation. Useful as a comparable for operating cost and service delivery benchmarks.
• City of Lake Worth Beach: Nearby Palm Beach County municipality operating its own utility system, public safety, and waterfront services. Comparable in scale, coastal exposure, and mix of water utility + general municipal services.
• City of Delray Beach: Coastal Palm Beach County city of comparable size providing utility, public safety, and recreation services. A relevant operating peer given shared coastal Florida municipal delivery model.
• City of Jupiter: Coastal Palm Beach County municipality of comparable size delivering utility, public safety, parks, and recreation services. Directly comparable peer for Florida coastal municipal operations.

Regional players

• Town of Palm Beach: Neighboring barrier-island municipality in Palm Beach County. Comparable as a regional government entity with shared EMS/service relationships, though typically operates at a different scale and property-value base.
• Village of Palm Springs: Inland Palm Beach County municipality of broadly comparable size. A regional peer for general municipal service delivery rather than coastal/utility-specific operations.
• City of North Palm Beach: Small adjacent municipality in northern Palm Beach County providing similar municipal services. Comparable as a regional municipal peer sharing the same county-level service ecosystem.

Broad incumbents

• City of Boca Raton: Larger, established coastal Florida municipality providing a broad portfolio of municipal services including an in-house utility. Comparable as a broader incumbent benchmark for utility and parks service delivery in the same region.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/rivierabch
• YouTubeyoutube.com/user/Rivierabeach18
• Facebookfacebook.com/CityofRivieraBeach
• Instagraminstagram.com/cityofrivierabeach/reels
• LinkedInlinkedin.com/company/city-of-riviera-beach

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Riviera Beach