Citéo
- Company typePrivate
- Founded1998
- HeadquartersLille, France
- Headcount101–250
- GTM typeB2B
- OfferingServices
Citéo firmographics
Firmographics- Name
- Citéo
- Legal name
- Citéo Ademn – Association pour le développement de l'emploi par les métiers nouveaux
- Website
- https://citeo.org
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Citéo industry classification
Industry- Product category
- Social Mediation and Facilitation Services
- NAICS
- Research and Development in the Social Sciences and Humanities (54172)
- SIC
- Services-Management Consulting Services (8742)
- akta.pro primary industry
- Program & Project Management (PMO) Consulting (BPAHACAL)
Keywords
Where Citéo is headquartered
LocationHeadquarters
- HQ city
- Lille
- HQ country
- France
- HQ region
- Europe
Offices2 records
Markets served
Citéo business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Others
Revenue model
- Médiation-Facilitation Services: Citéo generates revenue through service provision contracts where they deploy mediators and facilitators to accompany enterprises, collectivités, and citizen groups through change management processes. Services span housing and urban development, education, tranquility, mobility, environment, and inclusion sectors.
- Citéo Campus Formation: Citéo operates Citéo Campus, a declared training organization (organisme de formation) that provides customized mediation and facilitation training programs to other organizations. Training covers communication facilitation, conflict prevention, active listening, and professional development in social mediation.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | Employee compensation at Citéo follows internal salary bands based on competencies and professional experience. |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Citéo product offering
Product offeringCore offering
Citéo is a mediation and facilitation agency that deploys trained mediators and facilitators to enterprises, local governments, and citizen collectives across housing/urban development, environment/energy, tranquility/living environment, education/youth, inclusion/solidarity, and mobility/transport domains. Service delivery follows a co-constructed methodology comprising diagnosis, modeling, field deployment, and impact evaluation via the CITER framework. The company also delivers professional training programs through its Citéo Campus training organization and on-demand mediation through Citéo Tempo.
Product overview
Citéo operates as a unified mediation and facilitation agency offering a portfolio of interconnected services. The core offering is its Médiation-Facilitation service, complemented by AMO/AMU project assistance, Citéo Campus training programs, Citéo Tempo on-demand intervention platform, and specialized offerings including social management (Pilotage Social), urban work accompaniment, school mediation, hospital mediation, energy mediation, and mobility facilitation. The company also developed the PermaMédiation model as its value-added approach, integrating ethical principles of people care, environmental preservation, and sustainable shared performance.
Differentiator
Problem solved
Functional benefit
Brands
- Citéo Tempo: On-demand intervention platform enabling rapid, flexible, and tailored social mediation services for local authorities and businesses.
- Citéo Campus
Products and services
- Médiation-Facilitation Services Core mediation and facilitation services accompanying enterprises, local authorities, and citizen groups through change management, with deployment across housing/urban development, environment/energy, tranquility, education/youth, inclusion/solidarity, and mobility/transport domains.
- AMO/AMU (Assistance à Maîtrise d'Ouvrages / Assistance à Maîtrise d'Usages) Project management assistance and user assistance services accompanying clients through the full project lifecycle from diagnosis to evaluation, ensuring stakeholder alignment and usage appropriation.
- Citéo Tempo On-demand mediation platform enabling rapid, flexible, and tailored social mediation interventions from needs diagnosis to field deployment for local authorities and businesses.
- Citéo Campus Internal training organization offering customized mediation and facilitation training programs, including conflict prevention, active listening, and communication skills development for professionals.
- Pilotage Social Social management services for housing rehabilitation projects and relocations, ensuring the interface between tenants, project managers, companies, and landlords throughout construction phases.
- Urban Work Accompaniment Information, communication, and proximity mediation services during public-space construction projects, helping residents understand and accept works and ensuring the interface between project stakeholders.
- Hospital Mediation Mediation services deployed within hospital emergency departments to instill a climate of trust, de-escalate tensions, and create peaceful relations between staff, patients, and families.
- Energy Mediation Mediation and accompaniment services supporting energy transition and energy sobriety, including supporting users in taking charge of energy equipment, raising awareness of eco-gestures, and animating territorial communities around energy issues.
Quantifiable outcome
- Citéo has trained 200 first social mediators in France as part of their founding mission in 1998
- +1 more outcomes
Companies that use Citéo
Customer profileNamed customers15 records
Segments4 records
Ideal customer profiles4 records
Citéo technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Citéo partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered significant and core.
- Club NoésignificantClub Noé brings together economic actors from Hauts-de-France committed to new economic models, particularly the Economy of Functionality and Cooperation (EFC). Citéo joined in 2014 to learn EFC concepts, participate in working groups on housing issues, and facilitate reflexivity sessions on work organization. The partnership helped Citéo develop innovative evaluation devices for their activities.
- France MédiationcoreFrance Médiation was founded in May 2008 by five operators of social mediation, including Citéo. The network now has 70+ members and 1,500+ social mediator positions across France. France Médiation federates social mediation actors, promotes the profession, capitalizes on knowledge sharing, and facilitates access to training and certification. Citéo participates in the CITER evaluation framework development within this network.
- Réseau AlliancessignificantCitéo is a historic partner of Réseau Alliances, which federates 380+ responsible economic actors in Hauts-de-France. Together they work on improving social and environmental impact and territorial attractiveness. Citéo won the 2021 Trophées de l'économie responsable (Gold mention and Special Social Innovation prize) through this partnership.
Scale indicators4 records
Recent moves9 records
Expansion highlights6 records
Citéo competitors and assessment
Company assessmentBroad incumbents
- Wavestone: French-origin consulting firm with a strong public-sector and transformation practice, advising governments and large enterprises on change management. Comparable as a larger incumbent that bundles change-management, citizen-experience, and public-sector program support — overlapping with Citéo's AMO/AMU value proposition.
- EY France: Big-Four advisory firm with public-sector and ESG transformation practices serving French ministries, agencies, and large enterprises. Comparable as a broader incumbent that can deliver citizen-engagement and change-adoption components within large public contracts.
- KPMG France: Big-Four firm with a sizable public-sector and social-services advisory practice in France, supporting territorial collectivities on transformation, citizen relations, and change management. Overlaps with Citéo on public-sector program-management and stakeholder engagement work.
- Capgemini: Global consulting and digital services firm with deep French public-sector practice, serving ministries, agencies, and local governments on transformation programs. Overlaps with Citéo's stakeholder and citizen-facilitation work within broader transformation mandates.
- Eurogroup Consulting: French-origin consultancy specializing in public-sector transformation for central government, local authorities, and public enterprises. Comparable as an incumbent that delivers structured program-management assistance (AMO-type) engagements similar to Citéo's core offering.
Others
- France Médiation: National network of social mediation operators co-founded by Citéo in 2008; today federates 70+ members and 1,500+ mediator positions. Functions as an industry body, training provider, and knowledge-capitalization platform — directly relevant as ecosystem context, not a competing service provider.
- Réseau Alliances: Hauts-de-France network federating 380+ responsible-economic-actor members. Citéo is a historic partner; the network awards the Trophées de l'économie responsable and co-develops responsible-business programs — relevant ecosystem enabler, not a service competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Citéo social profiles
Digital presenceCitéo compliance and trust
Trust signalCompliance2 records
Citéo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Citéo leadership team
Management profileNumber of profiles
Profiles3 records
Citéo subsidiaries and ownership
Company hierarchySubsidiaries2 records
Citéo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Citéo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Citéo
What does Citéo do?
Citéo is a mediation and facilitation agency that deploys trained mediators and facilitators to enterprises, local governments, and citizen collectives across housing/urban development, environment/energy, tranquility/living environment, education/youth, inclusion/solidarity, and mobility/transport domains. Service delivery follows a co-constructed methodology comprising diagnosis, modeling, field deployment, and impact evaluation via the CITER framework. The company also delivers professional training programs through its Citéo Campus training organization and on-demand mediation through Citéo Tempo.
Is Citéo a public or private company?
Citéo is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Citéo founded?
Citéo was founded in 1998. It employs 101 to 250 people.
Where is Citéo based?
Citéo is headquartered in Lille, France, in the Europe region.
How does Citéo make money?
Two revenue lines are on record. Médiation-Facilitation Services are the primary driver. The others are citéo Campus Formation.
Who are Citéo's main competitors?
Broad incumbents on record are Wavestone, EY France, KPMG France, Capgemini and Eurogroup Consulting. Others are France Médiation and Réseau Alliances.
Does Citéo have an API?
No public API is recorded for Citéo.
What industry is Citéo in?
Citéo's product category is Social Mediation and Facilitation Services. Its primary akta.pro industry code is BPAHACAL, Program & Project Management (PMO) Consulting. Its NAICS code is 54172 and its SIC code is 8742.