Ambulancedienst Zuid-holland Zuid

What Ambulancedienst Zuid-holland Zuid does

Ambulancedienst Zuid-Holland Zuid, operating as Coöperatie Ambulancezorg Zuid-Holland Zuid (CAZ ZHZ), is a non-profit regional ambulance service designated as the Regionale Ambulancevoorziening (RAV) for the Zuid-Holland Zuid region in the Netherlands. The cooperative is formed with Albert Schweitzer Ziekenhuis and Erasmus MC and provides 24/7 emergency and planned medical transport across ten municipalities spanning Drechtsteden, Alblasserwaard, and Hoeksche Waard. Its core service portfolio comprises emergency ambulances dispatched at A1 and A2 urgency levels, a non-transporting Rapid Responder, Mid-complex ambulances for stable patient transfers, a biketeam for crowded-area and event response, and a GGB (mass casualty) vehicle. Supporting services include Verpleegkundig Centralist Meldkamer dispatch, OvD-G medical incident officers deployed under GHOR, Mobiel Zorgconsult home-care consultations, SOS Toegang property-access integration, AED consumable reimbursement, and the MijnAmbulancezorg.nl patient portal.

Operations are delivered through a fleet of 23 modern vehicles and a network of six ambulance posts (Dordrecht, Zwijndrecht, Papendrecht, Klaaswaal, Schelluinen, Streefkerk), supported by nearly 250 trained staff and an in-house training center with an Immersive Room for simulation. Dispatch runs on the AMPDS/ProQA digital intake protocol, with live caller instructions issued by registered nurses while ambulances are en route. The organization meets the Dutch 15-minute emergency response standard on nearly 95% of calls and executes more than 40,000 deployments annually. Four staff are embedded in USAR.NL for international rescue deployment, and daily operational coordination exists with Brandweer, Politie, GHOR, Mobiel Medisch Team, and KNRM.

The business model is a publicly funded managed-services arrangement: emergency and planned ambulance services are reimbursed through regional Dutch healthcare budgets rather than billed to patients directly, and no commercial pricing is disclosed. The service is accessed via the national 112 emergency number, with dispatch handled through the regional meldkamer ambulancezorg. Go-to-market is therefore structurally captive to a single regulatory franchise within a defined catchment, with the cooperative partnership providing institutional integration into the regional hospital and academic medical ecosystem.

Name

Ambulancedienst Zuid-holland Zuid

Legal name

Coöperatie Ambulancezorg Zuid-Holland Zuid

Website

https://ravzhz.nl

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

Ambulancedienst Zuid-Holland Zuid is a non-profit cooperative and designated regional ambulance service providing 24/7 emergency and planned medical transport across ten municipalities in Zuid-Holland Zuid, Netherlands, serving 40,000+ patients annually with ~250 staff and 23 vehicles.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (621910)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA)

akta.pro secondary industries

Private EMS Providers (Contract/Interfacility) (HLAFANAB), Ambulance Fleet, Equipment & Logistics Services (HLAFANAN), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC)

Keywords

• Emergency medical services
• Ambulance transport
• Patient transport
• Medical dispatch
• Emergency response

Headquarters

HQ city

Papendrecht

HQ country

Netherlands

HQ region

Europe

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Public Healthcare Funding: Government-funded regional ambulance service operating as Coöperatie Ambulancezorg Zuid-Holland Zuid (CAZ ZHZ). Funded through regional healthcare arrangements and government contracts.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Ambulancedienst Zuid-Holland Zuid provides emergency and planned ambulance care and medical transport in the Zuid-Holland Zuid region of the Netherlands. Operating as Coöperatie Ambulancezorg Zuid-Holland Zuid (CAZ ZHZ), it dispatches emergency ambulances (A1/A2), Rapid Responders, and Middencomplexe ambulances for planned patient transport, supported by a 24/7 nurse-led meldkamer dispatch service using AMPDS/ProQA digital triage. The service handles over 40,000 deployments per year across 10 municipalities through six strategically distributed ambulance posts.

Product overview

Ambulancedienst Zuid-Holland Zuid (Coöperatie Ambulancezorg Zuid-Holland Zuid, CAZ ZHZ) operates as a Regionale Ambulancevoorziening (RAV) providing emergency and non-emergency ambulance services across the Drechtsteden, Alblasserwaard, and Hoeksche Waard regions. The core offering consists of emergency ambulance transport (Spoedambulances with A1/A2 urgency levels) and Rapid Responders, supplemented by planned Middencomplexe ambulance transport for stable patients. Supporting services include a Biketeam for event medical response, a GGB-voertuig for mass casualty incidents, the Verpleegkundig Centralist Meldkamer dispatch service, OvD-G medical incident officers, Mobiel Zorgconsult for home-based care assessment, and the SOS Toegang emergency access system. The organization also manages a patient portal (MijnAmbulancezorg.nl) and operates a training center with immersive simulation capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Spoedambulances (A1/A2/A0 urgentie) Emergency ambulance services with varying urgency levels (A1 most urgent with lights and sirens, A2 urgent without priority signals, A0 highest priority) for patients in life-threatening or acute medical situations. Fleet includes 19 emergency ambulances and one Rapid Responder.
• Middencomplexe Ambulance Planned patient transport service (formerly known as Zorgambulance) for stable patients requiring nursing support during transit, serving transfers between healthcare facilities, hospices, and home discharges. Operates with three specially equipped ambulances during daytime and evening hours on weekdays plus Saturday daytime.
• Verpleegkundig Centralist Meldkamer Emergency dispatch service where registered nurses answer 112 calls, assess the nature and severity of emergencies using AMPDS/ProQA digital triage systems, dispatch ambulances with appropriate urgency, and provide live instructions to callers while help is en route.
• Mobiel Zorgconsult Mobile care consultation service allowing patients to be assessed and treated at home when hospital transport is not necessary, with personalized follow-up advice provided in multiple languages.
• SOS Toegang National emergency access system enabling ambulance services to quickly and securely access locked properties (barriers, gates, doors) during medical emergencies, eliminating delays while waiting for keyholders.
• AED Vergoeding Reimbursement service for AED (Automated External Defibrillator) consumables after community use during resuscitation attempts, covering pad replacement and device data retrieval.
• MijnAmbulancezorg.nl Patient Portal Online patient portal allowing individuals to view and download their medical records from ambulance services using DigiD authentication.

Quantifiable outcome

• Nearly 95% of emergency patients reached within 15 minutes (legal standard)
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Ten partnerships are on record, tiered core, major and minor.

• Albert Schweitzer ZiekenhuiscoreStrategic or Co-development PartnerHospital partner in the Coöperatie Ambulancezorg Zuid-Holland Zuid (CAZ ZHZ). The cooperative consists of the ambulance service, Albert Schweitzer ziekenhuis, and Erasmus MC, working together to provide comprehensive regional healthcare.
• Erasmus MCcoreStrategic or Co-development PartnerAcademic medical center partner in the Coöperatie Ambulancezorg Zuid-Holland Zuid (CAZ ZHZ). Forms the cooperative structure together with Albert Schweitzer ziekenhuis and the ambulance service.
• Brandweer (Fire Department)majorOthersDaily collaboration with fire department in emergency response. Joint boat operation for water-rich areas near Kinderdijk.
• Politie (Police)majorOthersDaily collaboration with police in emergency response operations.
• Veiligheidsregio Zuid-Holland ZuidmajorStrategic or Co-development PartnerRegional safety organization collaborated with daily for emergency response coordination.
• GHOR (Geneeskundige Hulpverleningsorganisatie in de Regio)coreStrategic or Co-development PartnerCoordinates and supports the white column (medical/nursing chain) in preparation for large-scale emergency responses. Ambulancedienst provides OvD-G (Officier van Dienst Geneeskundig) personnel to GHOR.
• Mobiel Medisch Team / TraumahelikoptermajorStrategic or Co-development PartnerIn life-threatening situations, ambulance service can request support from the Mobile Medical Team with trauma helicopter. The medical team provides highly specialized acute care on location.
• RijkswaterstaatminorOthersGovernment agency collaborated with for emergency response coordination.
• KNRM (Koninklijke Nederlandse Redding Maatschappij)minorOthersRoyal Netherlands Sea Rescue Institution partnership for water rescue operations.
• Neighboring Ambulance RegionsmajorChannel Partner/ Reseller/ DistributorMutual assistance agreement (burenhulp) where ambulance services in adjacent regions can request support during large incidents or extreme busy periods.

Scale indicators8 records

Recent moves6 records

Expansion highlights4 records

Regional players

• RAV Hollands-Midden: Dutch RAV serving the Leiden and greater Hollands-Midden region, directly bordering the Zuid-Holland Zuid catchment. Operates the same regional public EMS model with mutual aid ('burenhulp') agreements with adjacent RAVs including ZHZ.
• Ambulance Amsterdam (RAV Amsterdam-Amstelland): Dutch Regionale Ambulancevoorziening serving the Amsterdam-Amstelland region. Comparable as another RAV-designated public EMS cooperative with similar A1/A2 response tiers, meldkamer dispatch, and regional hospital partnerships, but operating in a different designated Dutch region.
• RAV Haaglanden: Dutch RAV serving The Hague and Haaglanden region. Closely comparable as a publicly designated regional ambulance provider in South Holland with similar dispatch, training infrastructure, and hospital integration model.
• RAV Brabant-Zuidoost: Dutch RAV serving the Brabant-Zuidoost region including Eindhoven. Comparable as another Dutch regional public EMS operator with similar multi-modal fleet, dispatch technologies (AMPDS/ProQA), and regional consortium governance structure.

Others

• ZOLL Medical Corporation: US-based manufacturer of AEDs, defibrillators, and resuscitation equipment used across Dutch EMS operations including AED Vergoeding reimbursement activity. Comparable as an enabling equipment supplier integral to ambulance dispatch and community CPR/AED programs.
• Mobiel Medisch Team (MMT) Nederland: Dutch helicopter EMS / trauma team network providing highly specialized on-scene acute care via trauma helicopters. Listed as an explicit operational partner of Ambulancedienst ZHZ for life-threatening interventions; comparable as a complementary rather than competing acute-care provider in the same Dutch pre-hospital ecosystem.
• GGD Zuid-Holland Zuid: Regional public health service for the same Zuid-Holland Zuid operating area, providing infectious disease control, vaccination, and public health coordination. Comparable as an adjacent public-sector healthcare provider operating in the same cooperative regional safety/health architecture (Veiligheidsregio).
• KNRM (Koninklijke Nederlandse Redding Maatschappij): Royal Netherlands Sea Rescue Institution providing water rescue along Dutch coastlines and inland waters. Listed partnership counterpart for water rescue in the Zuid-Holland Zuid area; comparable as an adjacent emergency-response provider operating in the same regional safety ecosystem.

Broad incumbents

• American Medical Response (AMR): Largest private EMS provider in the United States, delivering 911 response, interfacility transport, and event medical services across hundreds of communities. Comparable as a scale operator providing the full spectrum of emergency and planned ambulance services under contract.
• Falck A/S: Denmark-headquartered global provider of ambulance services, patient transport, and emergency response operating across Europe and beyond. Comparable as a much larger incumbent offering similar EMS, planned patient transport, and workforce-scale services across multiple geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ambulancedienstzuidhollandzuid
• LinkedInlinkedin.com/company/ambulancedienst-zuid-holland-zuid

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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