Australasian Institute of Chartered Loss Adjusters

What Australasian Institute of Chartered Loss Adjusters does

AICLA (Australasian Institute of Chartered Loss Adjusters) is a not-for-profit professional membership institute that credentials, represents, and develops chartered loss adjusters across Australia, New Zealand, and parts of Asia. The organisation traces its roots to the first Loss Assessors Convention held in Melbourne in 1967 by the Loss Assessors Council of Australia, evolving through predecessor body AILA into the current institute. Its primary constituents are practising loss adjusters — independent intermediaries between insurers and insureds who assess damage from events such as fire, flood, storm, accident, and earthquake — and the insurance companies and policyholders who rely on the credentialed profession.

AICLA's core offerings centre on membership services: the Chartered Loss Adjuster designation, continuing professional development (delivered in partnership with ANZIIF, which provides the examination platform and online interactive learning), the public-facing 'Find a Loss Adjuster' directory, a 118-entry Suppliers Directory, monthly LA News newsletter, and a programme of professional awards including the Carey Bird Scholarship and the Lifetime Achievement Award. The institute's principal platform is its website (aicla.org), which functions as the member portal, directory, and event hub.

The business model is subscription-based, with revenue derived primarily from membership fees paid by chartered loss adjusters across Australia, New Zealand, and the International Division, supplemented by event-related income from the annual Claims Convention and the rotating Asian Claims Convention (ACC). Distribution is overwhelmingly direct: members join via the website or national office, while insurance counterparties access adjusters and suppliers through the directory. The organisation is member-governed, with no parent company or external ownership, and operates with a small staff (1–10 employees) out of Brisbane, Queensland.

Name

Australasian Institute of Chartered Loss Adjusters

Legal name

Australasian Institute of Chartered Loss Adjusters

Website

https://aicla.org

Company type

Private

Founded year

1967

Operating status

Operating

Headcount range

1–10 employees

Short description

AICLA is a not-for-profit professional membership institute that credentials and represents chartered loss adjusters across Australia, New Zealand, and Asia, providing credentialing, continuing education, conventions, and supplier directories funded by member subscriptions and event fees.

Ownership category

akta.pro rank

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Membership Subscriptions: AICLA generates revenue through membership fees from chartered loss adjusters across Australia, New Zealand, and international divisions. Members pay subscriptions for access to professional development, networking events, industry resources, and the suppliers directory.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

AICLA is a non-profit professional membership institute that credentials and represents chartered loss adjusters across Australia, New Zealand and Asia. Its core offerings are recurring paid memberships, professional development and examination pathways (delivered in partnership with ANZIIF), flagship conferences (Asian Claims Convention and AICLA/ANZIIF Claims Convention), regional division events, and searchable industry directories (Members Contact List, Find a Loss Adjuster, Suppliers Directory) that connect members, insurers and suppliers.

Product overview

AICLA operates as a professional institute offering a unified portfolio of membership services for chartered loss adjusters across the Australasian region. The core offerings include a member directory, LA News monthly newsletter, events and conferences (including the flagship Asian Claims Convention and AICLA/ANZIIF Claims Convention), the Carey Bird Scholarship for academic achievement, and the Lifetime Achievement Award program. Additional services encompass a Suppliers Directory with 118 listings, Continuing Professional Development resources, career information, and password-protected reports. These services collectively support loss adjusters through professional development, networking, industry recognition, and resource access.

Differentiator

Problem solved

Functional benefit

Products and services

• AICLA Professional Membership Recurring paid membership for practising and trainee loss adjusters that confers the Chartered Loss Adjuster designation and provides access to CPD, the Member Contact List, division events, conventions, and member-only resources across Australia, New Zealand and International divisions.
• Find a Loss Adjuster Directory Public-facing searchable directory that lets users locate chartered loss adjusters by geographic region (NSW/ACT, Queensland, South Australia/NT, Tasmania, Victoria, Western Australia, New Zealand, International).
• Suppliers Directory Searchable online directory of 118 supplier listings (engineering consultancies, building services, restoration companies, forensic engineers, disaster recovery services) organised by business category and Australian state, New Zealand and International regions.
• LA News Newsletter Monthly email newsletter distributed via eepurl subscription covering institute activities, division events, upcoming conventions (including the Asian Claims Convention), industry news and member achievements.
• Events and Conferences (Asian Claims Convention and AICLA/ANZIIF Claims Convention) Paid educational and networking events including the annual Asian Claims Convention rotating across Asian locations, the AICLA/ANZIIF Claims Convention in Australia, division seminars, breakfast meetings and AGM events.

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• ANZIIF (Australian and New Zealand Institute of Insurance and Finance)coreStrategic or Co-development PartnerAICLA has a long-term delivery agreement with ANZIIF for educational content and exam delivery. ANZIIF provides the examination platform with randomized questions from a question bank, and online interactive learning for new skills units. AICLA members can obtain qualifications through this partnership, which also supports the Trainee Adjusters' Workshop and professional development programs.

Scale indicators6 records

Recent moves6 records

Expansion highlights3 records

Broad incumbents

• RIMS (Risk and Insurance Management Society): Global risk and insurance professional society. Comparable as a membership organization providing credentials, education, and networking for risk/insurance professionals, though RIMS focuses on risk managers and buyers rather than loss adjusters.
• Insurance Council of Australia (ICA): The peak industry body for the general insurance industry in Australia. Comparable as a membership/advocacy organization for insurance stakeholders, though its scope is broader (insurers rather than loss adjusters) and includes regulatory representation.

Regional players

• Insurance Institute of India: Indian insurance professional body. Comparable as a national-level insurance membership and education institute operating in a large Asian market where AICLA's international members may also engage with local counterparts.
• Singapore Insurance Institute: Singapore's professional body for the insurance industry. Comparable as an Asian regional insurance membership institute serving the same professional education and credentialing need in a market AICLA also reaches through its International Division.

Direct peers

• ANZIIF (Australian and New Zealand Institute of Insurance and Finance): Australia/NZ's broader insurance and finance professional institute. Directly comparable as a membership body serving insurance professionals; also AICLA's educational delivery partner, making it both collaborator and adjacent competitor for members across the insurance value chain.
• Chartered Institute of Loss Adjusters (CILA): UK-based chartered body for loss adjusters. Directly comparable in mission — setting standards, providing credentials, and supporting loss adjusting professionals — and the international counterpart whose 'Chartered' designation model AICLA parallels in Australasia.

Others

• National Insurance Association of New Zealand: NZ insurance industry body. Comparable as an Australasian insurance membership organization serving overlapping stakeholder communities in New Zealand, one of AICLA's core operating geographies.
• Australian and New Zealand Society of Risk Management (ANZSARM): Regional risk management professional association. Comparable as a membership organization serving adjacent insurance-adjacent professionals in Australasia, with overlapping educational and networking programs though focused on risk managers rather than loss adjusters.

Market position

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/AICLA
• LinkedInlinkedin.com/company/aicla

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Australasian Institute of Chartered Loss Adjusters