Westford Veterinary Emergency

What Westford Veterinary Emergency does

Westford Veterinary Emergency & Referral Center (WVERC) operates a 24/7/365 emergency, urgent care, and specialty veterinary hospital serving dogs and cats across the Westford, Boston, Lowell, Acton, Medford, and Bedford areas of Massachusetts. Founded in 2012, the practice is structured around three co-located suites in Westford: an Emergency department at 11 Cornerstone Square Suite 100, a Neurology & Rehabilitation department at 11 Cornerstone Square Suite 300, and a Specialty Care (Surgery and Internal Medicine) suite at 5 Cornerstone Square Suite 203. Patient intake is a mix of direct pet-owner walk-ins and referrals from primary care veterinarians via a dedicated referring-veterinarian portal.

The clinical offering is anchored by board-certified specialists in surgery, internal medicine, neurology, ophthalmology, and anesthesiology/pain management, supported by Certified Canine Rehabilitation Practitioners (CCRP) and Certified Canine Rehabilitation Therapists (CCRT). The technology stack is capital-intensive rather than software-defined: MRI, CT, endoscopy, ultrasound, echocardiography, ocular imaging (tonometry, slit lamp biomicroscopy, indirect ophthalmoscopy, electroretinogram), an underwater treadmill for hydrotherapy, therapeutic laser, oxygen cages, and a fully-equipped ICU. Practice operations run on EzyVet (patient portal, scheduling, records) and PetDesk (website/engagement), with an e-commerce pharmacy storefront at 11 Cornerstone.

Commercially, WVERC generates revenue through fee-for-service emergency, urgent care, and specialty consultations, hospitalizations, and surgical and diagnostic procedures. Pricing is quote-based and not publicly disclosed; a deposit is required for hospitalization. Payment options include major credit cards plus CareCredit and Scratchpay financing, which provide extended and 0% APR payment plans to convert higher-ticket specialty cases. Revenue is further supplemented by an online pharmacy for pet medications and supplies. The go-to-market is predominantly direct-to-consumer with a secondary veterinarian-referral channel, supported by website, Facebook, and Instagram presence; there is no disclosed institutional ownership, funding, or M&A activity.

Name

Westford Veterinary Emergency

Legal name

Westford Veterinary Emergency & Referral Center

Website

https://westfordveterinary.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

51–100 employees

Short description

Westford Veterinary Emergency & Referral Center is a 24/7/365 emergency, urgent care, and specialty veterinary hospital in Westford, MA, serving dogs and cats across greater Boston with board-certified specialists, advanced imaging, and rehabilitation services.

Ownership category

akta.pro rank

Product category

Veterinary Emergency and Specialty Services

NAICS

Veterinary Services (54194), Freestanding Ambulatory Surgical and Emergency Centers (621493)

SIC

Services-Hospitals (8060)

akta.pro primary industry

Veterinary Specialty Referral Hospitals (Multi-specialty) (HLAMACAB)

akta.pro secondary industries

Veterinary Emergency & Critical Care Hospitals (HLAMACAA), Veterinary Neurology & Neurosurgery Centers (HLAMACAF)

Keywords

• Emergency veterinary services
• Veterinary specialty care
• Veterinary surgery
• Veterinary neurology
• Veterinary rehabilitation

Headquarters

HQ city

Westford

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Emergency Veterinary Services: Fee-for-service emergency care for pets requiring immediate medical attention, available 24/7, 365 days a year. Revenue generated through emergency consultations, diagnostics, treatments, and hospitalization.
2. Specialty Veterinary Services: Specialty services including surgery, internal medicine, neurology, ophthalmology, anesthesiology, and physical rehabilitation. Board-certified specialists provide advanced treatments.
3. Urgent Care Services: Non-emergency urgent care appointments for pets requiring same-day or next-day veterinary attention for non-life-threatening conditions.
4. Payment Plan Financing: Partnership with CareCredit and Scratchpay to provide financing options for pet owners, enabling higher-value services through extended payment plans.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Westford Veterinary Emergency & Referral Center provides 24/7, 365-day emergency, urgent, specialty, and surgical veterinary care for dogs and cats in Westford, Massachusetts and surrounding communities. Board-certified specialists deliver surgery, internal medicine, neurology, ophthalmology, anesthesiology, and physical rehabilitation services, supported by advanced diagnostic technology including MRI, CT, endoscopy, ultrasound, echocardiograms, an underwater treadmill, oxygen cages, laser therapy, and a fully-equipped ICU. The hospital supplements in-person care with an online pharmacy (11 Cornerstone) and a secure patient portal (powered by EzyVet) for records access and appointment scheduling.

Product overview

Westford Veterinary Emergency & Referral Center is a 24-hour veterinary hospital offering emergency and specialty care services. The facility provides advanced veterinary medical care including MRI, CT, endoscopy, ultrasound, and echocardiograms, with board-certified specialists in surgery, internal medicine, neurology, and ophthalmology. The hospital operates three locations in Westford, MA and serves pets from surrounding Massachusetts communities. Additional services include physical rehabilitation (hydrotherapy, laser therapy), an online pharmacy via 11 Cornerstone, and a patient portal powered by EzyVet for appointment scheduling and medical record access.

Differentiator

Problem solved

Functional benefit

Brands

• 11 Cornerstone: Online pharmacy service for pet medications and supplies

Products and services

• Emergency Veterinary Services Round-the-clock emergency evaluation and treatment for dogs and cats, available 24 hours a day, 7 days a week, 365 days a year, including holidays, at the Cornerstone Square, Suite 100 location in Westford, MA.
• Urgent Care Same-day or next-day appointments for pets with non-life-threatening conditions that still require prompt veterinary attention, schedulable via the EzyVet online portal.
• Surgery Advanced soft tissue and orthopedic surgical procedures for dogs and cats, performed by board-certified veterinary surgeons.
• Internal Medicine Specialty medical care for complex internal health conditions in dogs and cats, delivered by board-certified veterinary internists.
• Neurology Diagnosis and treatment of brain, spinal cord, and neuromuscular conditions in pets, with access to MRI imaging at the Neurology & Rehabilitation department.
• Ophthalmology Medical and surgical treatment of eye diseases in pets, including diagnostics (tonometry, slit lamp biomicroscopy, ocular ultrasound, electroretinogram, retinal photography) and surgeries (cataract, corneal, eyelid), as well as advanced imaging (CT/MRI) for orbital disease.
• Anesthesiology & Pain Management Specialized anesthesia services and pain management protocols for dogs and cats undergoing surgical or medical procedures at the hospital.
• Physical Rehabilitation Comprehensive rehabilitation for pets including underwater treadmill hydrotherapy, therapeutic exercises, manual therapy, laser therapy, and mobility support devices, provided by CCRP/CCRT certified rehabilitation practitioners.
• 11 Cornerstone Online Pharmacy Online pharmacy accessible at shop.westfordveterinary.com, allowing pet owners to order prescription medications and supplies for their dogs and cats.

Quantifiable outcome

• Emergency services available 24/7, 365 days a year including holidays

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature6 records

Partnerships

One partnership is on record.

• EzyVetcoreTechnology or IntegrationVeterinary practice management software used for the online patient portal and appointment scheduling system. Pet owners use the EzyVet portal to access medical records, view invoices, and schedule appointments.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• BluePearl Pet Hospital: Large corporate network of 24/7 emergency and specialty veterinary hospitals across the US. Comparable multi-specialty referral model (surgery, internal medicine, neurology, ophthalmology, oncology, cardiology) and overlapping use of MRI/CT/ICU equipment; the most direct scaled competitor in the specialty/emergency category.
• Ethos Veterinary Health: Specialty and emergency veterinary hospital group with locations across the US. Comparable 24/7 multi-specialty referral model with board-certified specialists and advanced diagnostics; a consolidator/competitor in the same niche.
• VCA Animal Hospitals: National chain of primary, specialty, and emergency veterinary hospitals owned by Mars. Operates multi-specialty referral centers with board-certified specialists, 24/7 emergency services, and advanced imaging — directly comparable to WVERC's service mix and target customer.

Regional players

• Pieper Veterinary: Independent multi-specialty and emergency veterinary group in Connecticut and Massachusetts. Operates 24/7 specialty/ER hospitals with overlapping service lines, comparable referral-network-driven business model.
• Angell Animal Medical Center: Boston-based 24/7 emergency and specialty veterinary hospital operated by the MSPCA. Direct geographic peer offering overlapping specialties, advanced diagnostics, and emergency services to the same Greater Boston pet-owner market.
• Bulger Veterinary Hospital: 24/7 emergency and specialty veterinary hospital in Lawrence, MA (Greater Boston). Offers comparable multi-specialty services and serves the same broader Massachusetts pet-owner market as WVERC.
• NorthStar VETS: 24/7 emergency and specialty veterinary hospital group based in New Jersey with multi-specialty services (surgery, internal medicine, neurology, ophthalmology, rehab). Comparable multi-specialty referral model serving a different but adjacent Northeast geography.

Direct peers

• Massachusetts Veterinary Referral Hospital: Specialty and 24/7 emergency veterinary hospital in the greater Boston area (Woburn, MA). Direct regional competitor offering overlapping specialties (surgery, internal medicine, neurology, emergency/critical care) to the same pet-owner and referring-vet base.
• Guardian Veterinary Specialists: 24/7 emergency and specialty veterinary hospital in Brewster, NY with multi-specialty coverage including neurology, surgery, internal medicine, and ophthalmology. Closely comparable independent multi-specialty referral center model.
• MedVet: Veterinary-owned network of emergency and specialty hospitals. Operates multi-specialty 24/7 referral centers (surgery, internal medicine, neurology, ophthalmology, rehab) with MRI/CT and ICU capabilities — the closest independent-style multi-specialty peer to WVERC.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/WestfordVeterinaryEmergencyReferralCenter
• Instagraminstagram.com/westfordveterinary
• LinkedInlinkedin.com/company/wverc

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Westford Veterinary Emergency