Pippos Technology Solutions

What Pippos Technology Solutions does

Pippos Technology Solutions (PTS) is a privately held managed IT services provider (legal entity Paper & Jems Pty Ltd, ABN 84 606 753 771) founded in 2005 by Jeremy Pippos in Loxton, South Australia and now headquartered in Berri. The firm operates with a 5-person team delivering a bundled portfolio of IT services to small and medium businesses and individual consumers in regional South Australia, with national reach for remote support engagements. Core offerings include managed IT services (hardware monitoring, workstation and server management, daily health checks, controlled Windows updates, backups, and anti-virus), cybersecurity aligned to the Australian Cyber Security Centre's Essential 8 framework, business networking (Ubiquiti-certified), cloud solutions, Microsoft 365-based email, 3CX-hosted VOIP phone systems, web design and hosting, and computer repair services. The company is a Network Partner of the Australian Cyber Security Centre, a Microsoft Partner / Cloud Solution Provider, and an nbn Business Accredited Adviser, with proprietary tooling including PTS Defender antivirus and a PTS Complete managed services bundle.

The business operates a hybrid revenue model combining recurring monthly subscriptions (managed services, HaaS, SaaS bundling, software resale) with project-based and one-off revenue streams (custom web design projects, hardware sales, computer repairs, insurance assessment reports). Pricing is quote-based and not publicly disclosed, with direct debit handled via Pinch Payments. The go-to-market is primarily sales-led and community-driven, relying on direct phone, email, website, and social media contact channels, supplemented by an on-site service delivery model across the Riverland and Mallee regions and remote support via Splashtop for customers across Australia. Marketing relies on a 35+ project web design portfolio, an active social media presence (Facebook, Instagram, LinkedIn, YouTube, Google), email newsletters, and 53 Google reviews accumulated over 20 years of operation. Named customers are concentrated in regional tourism, agriculture, construction, healthcare, and F&B SMBs, with the company marking its 20th anniversary in 2025.

Name

Pippos Technology Solutions

Legal name

Paper & Jems Pty Ltd

Website

https://pippostech.com.au

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

Pippos Technology Solutions is a privately held, 5-person managed IT services provider based in Berri, South Australia, delivering managed IT, Essential 8 cybersecurity, networking, VOIP, cloud, and web design services to small businesses and consumers across regional and national Australia.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

VoIP Access & ITSP Services (HDAIAHAD)

Keywords

• Managed IT services
• Cybersecurity solutions
• Cloud services
• Network infrastructure
• Web design hosting

Headquarters

HQ city

Berri

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed IT Services: Monthly subscription managed services providing ongoing IT support, monitoring, and management for small businesses as an alternative to hiring in-house IT staff.
2. Hardware Sales: Sale of desktops, laptops, accessories, software licenses, and peripherals. Includes Hardware as a Service model with monthly payments covering equipment, installation, and replacement.
3. Web Design & Hosting: Custom website development, hosting, and maintenance services. Projects are bespoke with realistic pricing.
4. Computer Repairs: One-time repair services for hardware and software issues, virus removal, data recovery, and diagnostics.
5. Insurance Assessments: Written verification reports for insurance companies documenting device damage for claims processing. Diagnosis fee and insurance letter fee are chargeable.
6. SaaS Resale: Resale of bundled software subscriptions including Microsoft 365 licenses, PTS Defender antivirus, and monitoring software.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Pippos Technology Solutions provides managed IT services, cybersecurity, business networking, VOIP phone systems, cloud solutions, email hosting, and web design and hosting to small and medium businesses in regional South Australia. Their offerings are delivered via monthly subscription managed service packages, Hardware-as-a-Service and Software-as-a-Service bundles, and one-time projects for repairs, insurance assessments, and bespoke website builds.

Product overview

Pippos Technology Solutions (PTS) offers a portfolio of IT services designed for small to medium businesses in regional Australia. The core offerings include Managed Services (monthly IT support covering hardware, cybersecurity, and Microsoft 365), Cyber Security services (Essential 8 compliance, virus protection, MFA), Business Networking (servers, VOIP, wireless infrastructure), VOIP Phone Systems, Cloud Solutions, Web Design & Hosting, and Email Services. Additional offerings include Hardware as a Service (HaaS) and Software as a Service (SaaS) subscription models, Computer Repairs, Insurance Assessments, and proprietary products like PTS Defender antivirus. The services are primarily delivered to businesses in the Riverland and Mallee regions of South Australia.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Services Monthly managed IT support service providing hardware monitoring, workstation management, server maintenance, cybersecurity solutions, Microsoft 365 management, and ongoing remote and on-site IT support for small businesses.
• Cyber Security Cybersecurity services including virus removal, password management, Essential 8 compliance implementation, application hardening, multi-factor authentication, and daily backup solutions to protect businesses from digital threats.
• Business Networking Network infrastructure services including servers, remote desktop, 4G backup modems, advanced wireless links, server racks, switches, and modems, delivered by Ubiquiti-certified technicians.
• VOIP Phone Systems Cost-saving, configurable VOIP phone systems with ongoing local support, online hosted system with mobile failover, and customizable plans with remote updates.
• Cloud Solutions Cloud storage and access solutions including Microsoft OneDrive, SharePoint, Google Drive, network backups, and server backups for business continuity.
• Web Design & Hosting Custom website design and managed hosting services with mobile-responsive design, multi-layer security, SSL protection, SEO optimization, and ongoing maintenance.
• Email Services Microsoft 365 Exchange-based email hosting with guaranteed uptime, virus scanning, anti-spam services, domain registration, and 2FA setup.
• Computer Repairs Laptop and desktop repair services including virus removal, hardware diagnostics, data transfer, fault repairs, servicing, and hardware upgrades.
• Hardware as a Service (HaaS) Hardware procurement and management subscription service providing brand new equipment, installation, 3-5 year refresh cycles, full servicing, and no upfront costs.
• Software as a Service (SaaS) Bundling Bundled software subscription management including installation, anti-virus protection, monitoring, updates, renewal management, and one monthly fee for multiple software applications.
• Insurance Assessments Verified written reports and replacement hardware for insurance companies covering liquid damage, physical damage, and electrostatic discharge, with chargeable diagnosis and insurance letter fees.
• PTS Defender Antivirus Proprietary antivirus and endpoint security software provided by Pippos Technology Solutions for home and business protection.

Quantifiable outcome

• Brand new business-grade laptop for less than a cup of coffee per day (via HaaS model)
• +2 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Australian Cyber Security CentrecoreTechnology or Integration · 1 January 2025Network partner of the Australian Cyber Security Centre, receiving continual updates on the latest vulnerabilities, malware, and virus information affecting the Australian cyber landscape. Enables PTS to provide Essential 8 compliance and current cybersecurity protection.
• MicrosoftcoreTechnology or IntegrationMicrosoft Partner and Microsoft Cloud Solution Provider. Provides Microsoft 365, Azure, and related Microsoft technology solutions to customers. Certifications held by team members including MS-102, AZ-104, Azure Virtual Desktop.
• nbn (National Broadband Network)minorChannel Partner/ Reseller/ Distributornbn Business Accredited Adviser status enables provision of business-grade internet and connectivity solutions.
• HP (Hewlett-Packard)minorChannel Partner/ Reseller/ DistributorHP Business Partner for hardware supply including desktops, laptops, and peripherals.
• Pinch PaymentsminorOthersPayment partner for direct debit services. Payments can be made from bank account or credit card via Pinch Payments platform.
• CompTIAminorOthersCompTIA A+ certification holder (team member Hasitha Wickramasinghe) for IT support and technical competency standards.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Viatek: Australian managed services and technology provider offering managed IT, cybersecurity, cloud, and communications to SMBs and mid-market — directly comparable service mix and customer base, operating nationally versus PTS's regional focus.
• Exigo Tech: Australian managed services and cybersecurity firm targeting SMBs and mid-market with managed IT, cybersecurity, and cloud solutions — comparable service mix, customer size, and subscription-based delivery model.
• ASI Solutions: Australian IT services and managed services company providing hardware, software, managed services, and cybersecurity to SMBs and education customers — comparable subscription-based model and SMB focus.
• efex: Australian managed IT services provider serving SMBs across Australia with managed services, cybersecurity, cloud, and VOIP — directly comparable to PTS in target customer (SMB), service portfolio, and subscription-based business model, though operating at significantly larger scale nationally.

Broad incumbents

• Interactive: Major Australian managed services and cloud provider with national footprint serving mid-market and enterprise — comparable service portfolio (managed IT, cloud, cybersecurity) but materially larger scale and broader customer tiers than PTS.
• Telstra Business: Australia's largest telecommunications company providing managed network, cloud, cybersecurity, and unified communications to SMBs — broad incumbent competing for the same SMB IT services wallet that PTS targets, with vastly greater scale and resources.
• Brennan IT: One of Australia's largest managed services providers (now part of Infosys) serving SMB through enterprise with managed IT, cloud, and cybersecurity — overlapping capabilities and SMB target but at vastly larger scale and broader geographic reach than PTS.
• Aussie Broadband: Australian ISP and telecommunications provider with growing business services including managed networking and nbn connectivity — comparable in being an nbn-accredited Australian provider of business internet services, though operating at national scale versus PTS's regional focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCWAMz1vFtmAJIhPkvryaLaQ
• Facebookfacebook.com/pippostech
• LinkedInlinkedin.com/company/pippostech
• Instagraminstagram.com/pippostech

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pippos Technology Solutions