Idex Business Services

What Idex Business Services does

Idex Business Services Co., Ltd. (株式会社イデックスビジネスサービス) is a Fukuoka-headquartered office solutions integrator that combines physical workplace design with digital tools for Japanese small and medium-sized enterprises. Founded in 2000 and operating from Fukuoka (HQ), Tokyo, and Osaka offices with a headcount of 101-250, the company delivers a one-stop portfolio across five business segments: WAKURINO office renovation (workspace planning, furniture, construction, and ICT integration under a single engagement), ICT and Hardware/Cloud solutions (dealer relationships with Zoom Phone, WinActor, Microsoft Power Automate, freee, kintone, AKASHI, and office equipment from Fujifilm, Ricoh, Canon, OKI, and Sharp), authorized ASKUL agency for office supplies with up to 10% consolidated volume discounts and the Soloel Arena multi-site purchasing platform, Human Resource Solutions (airWORK temporary staffing, permanent placement, U-CAN training distribution), and IDEX Denki electricity services via the parent IDEX Group.

The technology stack is multi-vendor rather than proprietary: IBS acts as dealer, implementation partner, and IT helpdesk (ラクサポ) for a portfolio of leading Japanese and global platforms. There is no proprietary core platform; the company's intellectual property lies in its integration capability, the WAKURINO LIVE OFFICE showroom at the renovated Fukuoka headquarters (launched September 2024 with two themed work zones), and its accumulated ESG and workplace credentials including EcoVadis Silver (2025) and Bronze (2026) medals and five consecutive years of Health Management Excellence certification.

The revenue model is a mix of one-time project revenue (WAKURINO renovation construction, hardware sales), recurring subscriptions (Zoom Phone, freee, kintone, WinActor, IDEX Denki), transaction-based fees and commissions (ASKUL agency, Soloel Arena volume discounts), and professional services fees (temporary staffing via airWORK, placement, training). GTM is sales-led with field-based enterprise sales for mid-to-large accounts, inside sales for ASKUL and ICT, and event-driven demand generation at regional trade shows and proprietary seminars. The customer base is dominated by SMEs undergoing work style reform and digital transformation, with secondary vertical exposure to healthcare/medical facilities through ASKUL's medical/care catalog. No revenue figure, funding history, or external ownership is publicly disclosed.

Name

Idex Business Services

Legal name

株式会社イデックスビジネスサービス

Website

https://idex-f.co.jp

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

101–250 employees

Short description

Idex Business Services is a Fukuoka-headquartered Japanese office solutions integrator serving SMEs with a one-stop portfolio spanning office renovation (WAKURINO), ICT and cloud dealership, ASKUL office supplies agency, HR staffing, and group electricity services across Fukuoka, Tokyo, and Osaka.

Ownership category

akta.pro rank

Product category

Office Solutions and Workplace Services

NAICS

Office Equipment Merchant Wholesalers (42342), Office Supplies and Stationery Retailers (45941), Custom Computer Programming Services (541511), Office Administrative Services (56111)

SIC

Wholesale-Professional & Commercial Equipment & Supplies (5040), Computer & Office Equipment (3570), Office Furniture (2520), Services-Employment Agencies (7361)

akta.pro primary industry

Office Supplies, IT & Workplace Procurement Marketplaces (CRAFAHAF)

akta.pro secondary industries

Office Furniture & Workspace Accessories Retail (CRALABAE), ERP/CRM/HRIS Implementation & Integration (BPAEAAAE), ERP Managed Services & AMS (Application Management) (BPAEAGAB)

Keywords

• Office renovation services
• Workplace ICT solutions
• Office supplies procurement
• Staffing and recruitment
• HR outsourcing services

Headquarters

HQ city

Fukuoka

HQ country

Japan

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain, Infrastructure

Revenue model

1. Office Renovation: Revenue from office relocation, layout design, furniture sales, construction/renovation work, and ICT integration for office environments. Delivered through the WAKURINO brand covering the full lifecycle from space research to ongoing support.
2. ICT Solutions / Hardware & Cloud: Revenue from sale and implementation of ICT tools including business phones (Zoom Phone, on-premise PBX), multifunction printers, PCs, network equipment, cloud services (freee, kintone, AKASHI), RPA software (WinActor, Power Automate), and AI introduction support. Mix of one-time hardware sales and recurring cloud subscriptions.
3. ASKUL Office Supplies: Authorized ASKUL agent generating revenue through office supplies sales. Offers volume discounts up to 10% based on consolidated purchasing volume. Revenue derived from transaction fees and commissions as a formal ASKUL agent.
4. Human Resource Solutions: Revenue from staffing services (temporary staffing), placement/recruitment services, and education/training program sales (U-Course). Also includes outsourcing services for IDEX Group and external clients.
5. IDEX Denki (Electricity): Electricity services provided through the IDEX Group, offering energy solutions to business customers as part of the group portfolio.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels7 records

Core offering

Idex Business Services sells integrated workplace solutions to Japanese businesses, anchored by its WAKURINO office renovation brand and complemented by multi-vendor ICT implementation (cloud phone, RPA, cloud HR/accounting), authorized ASKUL office supplies procurement, staffing and recruitment (airWORK), and IDEX Denki electricity. Customers can procure renovation, tools, supplies, people, and energy from a single vendor, with the WAKURINO LIVE OFFICE showroom used for consultative selling.

Product overview

Idex Business Services (株式会社イデックスビジネスサービス) is a multi-vendor office solutions provider operating five main business segments: Office Renovation (ワクリノ), ICT Solutions/Hardware & Cloud, ASKUL Agency Services, Human Resource Solutions, and IDEX Denki (Group). The core offering is a one-stop solution for workplace evolution, combining physical office design with digital tools. WAKURINO handles office relocation, interior design, furniture, and ICT integration. ICT Solutions provides IT support, RPA (WinActor, Microsoft Power Automate), cloud services (freee, kintone), security, and AI introduction support. ASKUL offers office supplies procurement with volume discounts through their Soloel Arena platform. HR Solutions provides staffing, recruitment, and U-CAN training programs. The company positions itself as helping SMEs evolve their workstyles through the combination of office design ( PLACE) + technology tools (TOOL) + human resources (PEOPLE).

Differentiator

Problem solved

Functional benefit

Brands

• ワクリノ (WAKURINO): Office renovation service offering workspace layout, interior design, furniture selection, and ICT infrastructure — from office relocation support to design and construction, delivered as a one-stop solution.

Products and services

• WAKURINO (ワクリノ) Office Renovation End-to-end office renovation service covering space research, tenant introduction, layout planning, interior design, furniture procurement, construction management, ICT integration, and post-move support, targeted at Japanese companies undertaking office relocation, layout changes, or work style reform.
• ICT Solutions / Hardware & Cloud Multi-vendor ICT implementation service covering IT helpdesk (Raku Sappo), RPA (WinActor and Microsoft Power Automate), cloud business phone (Zoom Phone and on-premise PBX), cloud HR/accounting (freee, kintone, AKASHI), multifunction printers from Fujifilm, Ricoh, Canon, OKI, and Sharp, network and security infrastructure, and AI introduction support for Japanese SMEs.
• ASKUL Authorized Agent Services (with Soloel Arena) Official ASKUL agent reselling office supplies, equipment, and furniture from a catalog of approximately 14 million items, with approximately 340,000 items available for same-day to 2-day delivery. Includes the Soloel Arena multi-site purchasing management platform with consolidated purchasing, approval workflows, and volume discounts of up to 10%.
• Human Resource Solutions (staffing, placement, training) HR services covering temporary staffing via the airWORK platform, permanent placement and recruitment, human resource development programs, and U-CAN training course resales, plus outsourcing solutions for IDEX Group and external clients in office administration, sales support, and facility management roles.
• IDEX Denki (Electricity) Business electricity retail service offered through the IDEX Group portfolio, providing energy supply to Japanese business customers as part of the group's bundled workplace offerings.
• RPA Implementation Services (WinActor / Power Automate) Standalone RPA implementation, configuration, and hands-on training services using WinActor and Microsoft Power Automate to automate repetitive office tasks such as data entry, copy-paste operations, and data processing, targeted at Japanese SMEs seeking operational efficiency.
• airWORK Staffing Platform Staffing registration platform for job-seekers interested in temporary or contract work placements through Idex Business Services, feeding the company's temporary staffing revenue line.

Quantifiable outcome

• Up to 10% cost reduction through ASKUL volume discount consolidated purchasing
• +3 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability4 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered minor and core.

• Sony Network Communications / Sony Biz Networks (ソニービズネットワークス)minorGTM or Marketing Partner · 29 July 2025Joint seminar held on July 29, 2025 on 'Future Work Styles and Workplaces', combining Sony's advanced office strategy with IDEX Business Services' workspace expertise.
• Social Insurance Labor Consultant Corporation Advance (社労士法人アドバンス)minorStrategic or Co-development Partner · 29 July 2025Joint seminar co-hosted with Advance on 'Future Work Styles and Workplaces', combining HR/labor law expertise with office space design knowledge. Three-party partnership with Sony Biz Networks.
• Ajinomoto AGF (味の素AGF)minorGTM or Marketing Partner · 27 June 2025Three-company joint event held June 27, 2025 at IDEX Business Services' Fukuoka HQ, themed 'AI, Rest, and Space'. Focused on AI utilization, high-quality workplace breaks, and office environment design.
• C's Athlete (シーズアスリート) - Paralympic Athlete Employment CenterminorOthers · 12 April 2023IDEX Business Services became a corporate member of C's Athlete, an organization supporting the employment and career development of Paralympic athletes. Related to disability employment promotion and regional contribution.
• ASKUL Corporation (アスクル株式会社)coreChannel Partner/ Reseller/ DistributorIDEX Business Services is an authorized ASKUL agent (正規エージェント), reselling ASKUL's office supplies and e-commerce platform to business customers. The partnership covers approximately 14 million products with same-day to 2-day delivery for 340,000 items. Services include Soloel Arena multi-site purchasing management, volume discounts up to 10%, and dedicated support center. The partnership was affected by ASKUL's October 2025 ransomware attack, prompting IDEX Business Services to offer an alternative service (eQix).
• freee K.K. (freee株式会社)coreTechnology or Integrationfreee is a key technology partner for cloud accounting, HR, and payroll solutions. IDEX Business Services serves as a sales and implementation partner, promoting freee's services at joint seminars and trade events. The partnership focuses on invoice compliance (インボイス制度), cloud migration, and back-office DX for SME customers.
• Zoom Video Communications (ズーム)coreTechnology or IntegrationIDEX Business Services is a dealer for Zoom Phone, the cloud-based business phone service allowing companies to use fixed phone numbers on mobile devices and computers. Actively promotes Zoom Phone at trade shows and webinars as a core ICT solution for remote and hybrid work environments.

Scale indicators5 records

Recent moves7 records

Expansion highlights7 records

Others

• SHIFT Inc. Japanese software testing and IT services firm. Adjacent - comparable as a Japanese ICT services provider selling implementation and managed services into enterprise customers, though focused on software quality assurance.
• LIFULL Co., Ltd. Japanese real estate/office space marketplace and data services firm. Adjacent - relevant for office relocation and tenant-introduction flows that IBS initiates through the WAKURINO renovation service.
• ZOZO, Inc. Japanese e-commerce platform operator with corporate B2B services. Adjacent - relevant as a Japan-headquartered digital marketplace operator with potential enterprise supply-chain overlap with IBS.

Broad incumbents

• ASKUL Corporation: Japan's leading B2B office supplies e-commerce marketplace and IBS's core supply partner. Comparable as a workplace procurement platform serving similar SME buyer needs, though at vastly larger scale and with proprietary marketplace technology.
• KOKUYO Co., Ltd. Large Japanese office furniture and stationery manufacturer/retailer with broader portfolio including furniture systems, office supplies, and interior design. Comparable as a major Japanese workplace furnishings brand, though at much larger scale and with proprietary products.

Emerging players

• TKC Corporation: Japanese accounting/ERP/tax-filing software and services provider serving SMEs and tax accountants. Comparable as an SME cloud-back-office solutions vendor competing for similar DX budgets.
• freee K.K. Japanese cloud accounting, HR, and payroll SaaS provider that IBS resells and implements. Comparable as a SME-focused back-office DX solution and a key ICT portfolio product for IBS.
• Plus Alpha Consulting Co., Ltd. Japanese HR analytics and talent management SaaS vendor. Comparable as a focused HR-tech solution that may compete or partner with IBS's HR Solutions line for SME HR-DX customers.

Direct peers

• Otsuka Corporation: Major Japanese office services company offering ICT solutions, document management/MFPs, office supplies distribution, and workplace support. Closest comparable to IBS in business model and target SME/mid-market customer base.
• UCHIDA YOKO Co., Ltd. Japanese office design, furniture, ICT solutions, and supplies provider with similar full-scope workplace solutions approach. Comparable as a multi-line office environment and ICT dealer for Japanese enterprises.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance14 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Idex Business Services