2-1-1 Big Bend

What 2-1-1 Big Bend does

2-1-1 Big Bend, Inc. is a Tallahassee, Florida-based non-profit organization founded in 1970 that operates 24/7 crisis hotlines and provides emotional support, plus information-and-referral services connecting residents of the Big Bend region to health and social service resources. The organization sits within the national 211 service infrastructure, a coordinated network of locally-operated call centers in the United States that handle non-emergency health and human-services inquiries via a uniform dial-code, typically under the oversight of local United Way chapters or county human services agencies.

The firm's core "product" is a continuously-staffed telephone (and likely web-based) access channel staffed by trained counselors and information specialists, supported by a curated database of regional health and social service providers. End users — individuals and families in crisis or seeking social services — receive the service free of charge. No proprietary technology stack, software platform, or digital product surface is documented in the source data, and the organization's public website (211bigbend.org) returned only a loader/verification page, limiting visibility into operational specifics such as call volume, language coverage, or digital self-service tools.

The business model is that of a grant- and donation-funded non-profit rather than a fee-for-service commercial entity. Headcount is reported in the 11-50 band, consistent with a small-to-mid regional 211 operator. No revenue figures, grant disclosures, funder rosters, leadership roster, partnership list, or certification details are available in the input data; consequently, financial scale, growth direction, and funding concentration cannot be quantified from the supplied information.

Name

2-1-1 Big Bend

Website

https://211bigbend.org

Company type

Private

Founded year

1970

Headcount range

11–50 employees

Short description

2-1-1 Big Bend is a Tallahassee, Florida-based non-profit founded in 1970 that operates 24/7 crisis hotlines and provides emotional support plus health and social-service information and referral for residents of the Big Bend region.

Ownership category

akta.pro rank

Product category

Social Services

NAICS

Emergency and Other Relief Services (624230), Individual and Family Services (6241), Community Food and Housing, and Emergency and Other Relief Services (6242)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGAEAH)

akta.pro secondary industries

Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK), Financial Assistance & Benefits Navigation Services (BPAGAEAK)

Keywords

• Crisis hotline services
• Information and referral
• Social service support
• Community health referrals
• Emotional support services

Headquarters

HQ city

Tallahassee

HQ country

United States

HQ region

North America

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Core offering

2-1-1 Big Bend, Inc. operates 24/7 crisis hotlines, emotional support, and information and referral services for health and social needs in the Big Bend region of Florida. The organization connects residents in crisis or seeking social services to appropriate local, regional, and national health and human-service resources.

Product overview

No product information available. The source data contains only a website loading/verification page with no substantive content about the company's offerings.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Crisis Hotline Round-the-clock telephone-based crisis intervention for individuals in the Big Bend region of Florida experiencing emotional, mental-health, or situational crises. Free, confidential, and available to any community member.
• Emotional Support Services Confidential emotional support provided to callers and community members dealing with stress, grief, isolation, or other non-crisis emotional needs, complementing crisis-line operations.
• Information and Referral Services Resource navigation service that connects Big Bend residents to appropriate local, regional, and national health and human-service providers, including housing, food assistance, healthcare, utilities, and other social needs.

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves1 record

Emerging players

• findhelp (formerly Aunt Bertha): A technology-enabled social-care referral platform connecting people to community resources — overlapping with 2-1-1 Big Bend's I&R function but delivered as a scalable digital product rather than a human hotline, representing both a potential partner and a digital competitor.
• HelpMeGrow National: A national network facilitating early childhood and family support through I&R and care coordination — overlapping with 2-1-1 Big Bend's family/social-services navigation function, particularly for child and family referrals.

Broad incumbents

• United Way Worldwide: The national umbrella organization under which most regional 211 operators are affiliated. Directly comparable as the parent/affiliate ecosystem for 2-1-1 Big Bend and a major funder/distributor of the resources flowing to local 211 providers.
• 988 Suicide & Crisis Lifeline: The federally backed national crisis hotline network launched in 2022 — the dominant national platform in behavioral health crisis services that 2-1-1 Big Bend's crisis hotline competes with or routes into, and a key strategic counterparty for regional call-center integration.

Direct peers

• Crisis Text Line: A non-profit providing 24/7 crisis intervention via SMS — a direct peer in crisis-line service delivery and non-profit funding model, addressing similar mental health crises with a different channel (text vs. voice) than 2-1-1 Big Bend.
• 2-1-1 New York (211 NY State): Statewide 211 operator delivering crisis hotline, I&R, and social-services coordination — a direct functional peer operating under the same 211 brand and service model as 2-1-1 Big Bend, with similar non-profit/government funding structure.
• 2-1-1 Los Angeles (211 LA): A regional 211 operator serving Los Angeles County with 24/7 crisis hotlines, I&R, and social services navigation — directly comparable in mission, service mix, and non-profit funding model to 2-1-1 Big Bend, but at substantially larger scale.

Others

• Mental Health America: A national community-based non-profit addressing mental health through screening, referral, and advocacy — a complementary peer in the behavioral health and crisis-support space and a potential partner for 2-1-1 Big Bend's mental health referral pathways.
• Information & Referral Federation (AIRS): The professional association that sets standards and provides accreditation/certification for I&R services — directly relevant to 2-1-1 Big Bend's I&R operations and a benchmark for service quality in the sector.
• Feeding America: A national non-profit network coordinating food assistance and hunger-relief referrals — adjacent to 2-1-1 Big Bend's social services navigation, often one of the most-referred resources within 211 I&R databases.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/211BigBend
• Facebookfacebook.com/211BigBend
• LinkedInlinkedin.com/company/2-1-1-big-bend

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 2-1-1 Big Bend