Entraide et Solidarités

What Entraide et Solidarités does

Entraide et Solidarités is a French non-profit association (association loi 1901) founded in 1952 and headquartered in Tours, Indre-et-Loire. It is the principal social solidarity actor in the department, operating a comprehensive continuum of services for people in precarious situations across five interconnected poles: emergency response (the SIAO/115 hotline operated under state delegation since 2010, street outreach via the Maraude and Le Carillon mobile unit, emergency accommodation with 313 places), healthcare (LAM medicalized beds, LHSS and mobile LHSS units, the CPCA psychology center, and a free medical clinic), housing and accommodation (322 insertion housing places, family pensions, 192 scattered SIAL apartments across 17 sites), employment and training (SIPAE workshops with a 52% positive exit rate, insertion work sites, the AGIR employment mediation service, and a training center delivering 72,763 training hours annually), and food security (solidarity groceries, a mobile food truck, and weekly solidarity meals). The association serves five primary beneficiary segments: people experiencing homelessness and extreme precarity, migrants and refugees (including unaccompanied minors), individuals seeking employment and skills development, people with health vulnerabilities, and prisoners and ex-detainees.

The organization employs 230 salaried staff supplemented by 130 volunteers and 285 members, and is governed by a Board of Directors under President François Ferrisse. No proprietary technology platform is operated; the service delivery model is face-to-face and field-based, with the digital infrastructure limited to a WordPress website and standard analytics tooling. Recent activity includes the September 2025 appointment of Thomas Petit as Director of the Resources pole, the October 2024 reopening of La Maison residential facility with its Le Bistroquet socio-cultural venue, and a March 2025 rebrand of the insertion housing service from SLEX to SIAL.

The business model is funded almost entirely through French public sector subsidies and grants — from the European Social Fund, DDCS, DIRECCTE, ARS, Région Centre-Val de Loire, Département d'Indre-et-Loire, Ville de Tours, and the Préfecture — supplemented by donations from individuals and corporate foundations (Fondation de France, Fape Engie, Fondation Sillon Solidaire) and membership fees. Services are provided free of charge to beneficiaries. The regulatory mandate to operate the SIAO for Indre-et-Loire since 2010 is the organization's core structural asset, anchoring its position in the departmental social services ecosystem.

Name

Entraide et Solidarités

Legal name

ENTRAIDE ET SOLIDARITES

Website

https://entraide-et-solidarites.fr

Company type

Private

Founded year

1952

Operating status

Operating

Short description

Entraide et Solidarités is a French non-profit association founded in 1952 and headquartered in Tours, operating emergency shelter, healthcare, housing, training, and employment services for people in precarious situations across Indre-et-Loire. It manages the state-mandated SIAO/115 emergency hotline and serves five vulnerable population segments through 17 sites.

Ownership category

akta.pro rank

Product category

Social Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Individual and Family Services (6241), Community Food Services (624210)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Emergency Shelter, Camp Management & Non-Food Items (NFI) (BPAGAAAC)

akta.pro secondary industries

Public Health & Health Equity Organizations (BPAGACAL), Food Assistance & Safety Nets (In-Kind, Vouchers, Cash Transfers) (BPADAJAA)

Keywords

• Social solidarity services
• Emergency shelter services
• Social housing insertion
• Employment integration programs
• Food aid assistance

Headquarters

HQ city

Tours

HQ country

France

HQ region

Europe

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Others

Revenue model

1. Public Subsidies and Grants: The association is primarily funded by government bodies including the European Social Fund (FSE), DDCS (Direction Départementale de la Cohésion Sociale), DIRECCTE, the Regional Health Agency (ARS), the Region Centre-Val de Loire, the Department of Indre-et-Loire, and the municipality of Tours. These subsidies fund core operations including housing, emergency services, training, and healthcare programs.
2. Donations and Membership Fees: The association collects donations from individuals and organizations, as well as membership fees from its 285 members. Corporate partners and foundations such as Fondation de France, Fape Engie, and Fondation Sillon Solidaire also contribute.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Entraide et Solidarités is a non-profit association providing free comprehensive social services to people in precarious situations in Indre-et-Loire, France. Its core offerings span emergency response (115/SIAO hotline, emergency shelter, street outreach), healthcare (LAM, LHSS, LHSS Mobiles, CPCA psychology center), housing and accommodation (insertion housing, scattered apartments, family pensions), employment and training (SIPAE workshops, insertion work sites, employment mediation, basic skills training), and food security (solidarity groceries, food trucks, solidarity meals). The association also operates specialized programs for unaccompanied minors, refugees, and prison-involved individuals, with all services provided free of charge to beneficiaries.

Product overview

Entraide et Solidarités operates as a comprehensive social solidarity association offering an integrated portfolio of 34+ distinct services organized across five major pillars: Emergency Response (115/SIAO hotline, emergency accommodation, street outreach via Maraude and Le Carillon), Healthcare (LAM medicalized beds, LHSS and mobile LHSS units, CPCA psychology center, free medical clinic), Housing & Accommodation (insertion housing, family pensions, scattered SIAL apartments across 17 sites), Employment & Training (SIPAE workshops, insertion work sites, employment mediation, basic skills and pre-qualification training), and Food Security (solidarity groceries, food trucks, weekly solidarity meals). The association also runs specialized programs for vulnerable populations including unaccompanied minors (MNA), refugees (Route 37), and prison-involved individuals. With 230 employees across 5 poles, 130 volunteers, and 285 members, the organization manages 635 total accommodation places and served 11,571 meals in 2025. The service portfolio functions as a coordinated ecosystem where individuals can access multiple support streams simultaneously—from emergency shelter through healthcare, employment integration, and ultimately autonomous housing.

Differentiator

Problem solved

Functional benefit

Products and services

• 115 / SIAO - Service Intégré d'Accueil et d'Orientation Emergency call and social observatory service managing the 115 hotline for homeless persons. Operated under state delegation since 2010, coordinating emergency accommodation requests and tracking unmet demand. Handled 35,539 calls.
• Hébergement d'Urgence Emergency accommodation services providing 313 places across various facilities, offering immediate shelter for persons in acute precarity.
• Hébergement d'Insertion Insertion housing with 322 places, where 75% of households successfully transition to autonomous housing or adapted accommodation.
• LAM - Lits d'Accueil Médicalisé Medicalized reception beds serving 30 persons requiring ongoing medical care within a social support framework.
• LHSS - Lits Halte Soins Santé Rest and health care beds serving 40 persons who require temporary medical supervision without full hospitalization.
• LHSS Mobiles Mobile health care units providing care to 84 persons in precarious situations, extending healthcare access to underserved populations.
• CPCA - Centre de Psychologie et d'Accompagnement Psychology center offering 482 psychological care sessions and 276 participation spots in responsibility awareness programs for offenders.
• Maraude Sociale Street outreach teams including Le Carillon mobile unit, making contact with 196 known persons living in precarity and distributing aid.
• CHERPA - Centre d'Hébergement et de Réadaptation Professionnelle et d'Accompagnement Main hosting center in Tours metropolitan area providing accommodation, restaurant services, and integration support activities.
• Epicerie Solidaire (Chinon) Solidarity grocery service serving 183 persons in Chinon, providing affordable food access combined with social support and regular activities.
• Food-Truck Solidaire Mobile food distribution truck serving evening meals, having served 11,571 meals, extending food aid coverage across Touraine.
• Centre de Formation Training center offering basic skills education (reading, writing, mathematics), pre-qualification programs, and professional integration training. Trained 707 persons for 72,763 training hours in 2025.
• Formations Savoirs de Base Basic skills training including literacy and numeracy programs to help adults gain fundamental competencies for daily life and employment.
• SIPAE - Service d'Insertion par l'Activité Économique Insertion through economic activity service managing workshops in Tours and construction sites in Chinon, with 52% positive exit rate and 135 partner enterprises.
• Chantiers d'Insertion Social insertion work sites offering temporary employment in sectors including restoration, nature and environment, building maintenance, wood recycling, and external services.
• Médiation Emploi Employment mediation service helping 200 employees in professional transition and connecting job seekers with 135 partner enterprises.
• MNA - Mineurs Non Accompagnés Specialized support for 70 unaccompanied minors, providing shelter, legal assistance, and integration pathways.
• PHLR - Plateforme Hébergement Logement des Réfugiés Comprehensive platform for refugee housing and accommodation coordination across Indre-et-Loire.
• AVIHL - Accueil de Vieux-Ic'Hospitalisation Longue Long-term care facility for elderly persons requiring extended hospitalization or specialized care.
• Service Accompagnement Prison-Justice Prison support and reintegration service including accompaniment to justice proceedings and support for detainees' families.
• Pension de Famille Family pension providing 15 housing places for persons requiring long-term adapted accommodation with light social support.
• La Petite Maison-Madeleine Perret Facility facing the Tours prison, providing accommodation and support for persons with prison connections, including family support services.
• Solidarauto 37 Solidarity garage providing affordable vehicle access for persons in precarious situations to improve mobility and employment access.
• Route 37 - Centre d'insertion des réfugiés Refugee integration center opened in the Sanitas neighborhood of Tours, providing shelter, support, and employment assistance services for refugees.
• La Maison - Le Bistroquet Residential facility for people with diverse pathologies, featuring a bar-theater venue called Le Bistroquet hosting artistic and social events.
• SIAL - Service Insertion Accompagnement Logement Service managing 192 scattered housing units and apartments across the department for insertion purposes, formerly known as SLEX.
• Cabinet Médical Free medical clinic within the association providing primary healthcare access to persons without coverage, requiring volunteer doctors.

Quantifiable outcome

• 75% of households in insertion programs obtain adapted housing
• +5 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Fédération des Acteurs de la Solidarité (FAS) Centre-Val de LoirecoreStrategic or Co-development PartnerThe association is a member of the FAS federation, participating in national advocacy campaigns, sharing best practices, and coordinating with other solidarity actors across the region.
• URIOPSS Centre-Val de LoirecoreStrategic or Co-development PartnerUnion Régionale desOeuvres et Organismes Privés Sanitaires et Sociaux — regional union of private health and social organizations, providing networking and representation.
• FARAPEJcoreStrategic or Co-development PartnerFédération des Associations Reférées aux Personnes Extendues de la Justice — federation focused on prisoner support and reintegration, relevant to the association's prison-justice services.
• Touraine InsertioncoreStrategic or Co-development PartnerLocal network of insertion actors coordinating employment integration efforts across Indre-et-Loire.
• Banque alimentaire de TourainecoreStrategic or Co-development PartnerFood bank supplying food donations for the association's central kitchen (serving emergency shelters), food truck, and solidarity groceries. The association actively participates in food collection campaigns.
• 135 partner companiescoreStrategic or Co-development Partner135 companies partner with the association's insertion work sites (chantiers d'insertion), providing work placements and contributing to the 52% positive exit rate from insertion programs.
• Solidarauto 37minorStrategic or Co-development PartnerSolidarity garage providing affordable vehicle access for people in insertion, helping reduce mobility barriers to employment.
• Fédération de Pêche d'Indre-et-LoireminorStrategic or Co-development PartnerPartnership for insertion work sites in fishing-related activities, providing meaningful employment and environmental restoration projects for people in insertion.

Scale indicators19 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Emmaüs France: National federation of Emmaüs organizations running emergency shelter, social insertion, and second-hand economy programs across France. Most directly comparable on the shelter-plus-insertion continuum Entraide et Solidarités operates.
• Les Restos du Coeur: France's largest food assistance non-profit, distributing meals and running insertion programs. Comparable as a French non-profit delivering free food aid and social support to precarious populations, with whom Entraide et Solidarités jointly campaigns (e.g., pot-au-feu events).
• Secours Catholique: Major French Catholic anti-poverty NGO providing food assistance, housing support, and social accompaniment to people in precarious situations — directly overlapping with Entraide et Solidarités' food, training, and integration activities.
• Fondation de l'Armée du Salut: Salvation Army France operates emergency shelters, social residences, and insertion programs across French departments. Directly comparable on emergency housing, medicalized social residences (similar to LAM/LHSS), and insertion activity.
• ATD Quart Monde: International anti-poverty movement focused on extreme poverty and social insertion in France. Comparable on the long-term insertion, training, and family-accompaniment dimensions of Entraide et Solidarités' work.
• France Terre d'Asile: National NGO specialized in refugee and migrant reception, accommodation, legal aid, and integration. Closely comparable to Entraide et Solidarités' Route 37 refugee center, PHLR platform, and MNA (unaccompanied minors) services.
• Médecins du Monde: International medical humanitarian organization running programs in France for vulnerable populations, including mobile health teams and clinics for people without coverage. Directly comparable to Entraide et Solidarités' Mobile LHSS, free Cabinet Médical, and LAM medicalized beds.
• Fondation Abbé Pierre: Leading French non-profit focused on homelessness, inadequate housing, and housing policy advocacy. Comparable on the housing/shelter dimension of Entraide et Solidarités' mission and as a national voice on the same precarious-population issues.

Others

• Fédération des Acteurs de la Solidarité (FAS): National federation of which Entraide et Solidarités is a member. Comparable as the umbrella body coordinating advocacy, best-practice sharing, and policy representation for shelter and insertion operators — directly adjacent rather than competitive.

Broad incumbents

• Croix-Rouge française: France's largest humanitarian organization, running emergency shelters, medicalized social facilities, food aid, and training across all departments. Broader in scope than Entraide et Solidarités but operates directly overlapping service lines at national scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/entraideetsolidarites
• LinkedInlinkedin.com/company/association-entraide-et-solidarites

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Entraide et Solidarités