e-Government Authority of Zanzibar

What e-Government Authority of Zanzibar does

The e-Government Authority of Zanzibar (eGAZ; legal name Mamlaka ya Serikali Mtandao Zanzibar) is the statutory authority responsible for coordinating, developing, and regulating all e-government services across the Revolutionary Government of Zanzibar, originally established as the Agency for e-Government Zanzibar under Sheria Nam. 12 ya 2019 and re-constituted as an Authority under Sheria Nam. 1 ya 2024. It operates under the Ministry of Communications, Information Technology and Innovation (WMTHU) and reports through a Director General (Dr. Said Seif Said) and a Board chaired by NDG. Haji Mohamed Haji. eGAZ develops, deploys, hosts, and maintains a portfolio of more than 49 digital government systems used by over 40 public institutions and 2,000+ civil servants, delivered through two integration platforms — ZAN X-CHANGE (shared services data infrastructure) and ZANPORTAL (integrated service delivery portal) — that together provide interoperability, identity, and shared infrastructure across the Zanzibar government stack.

The product portfolio spans government payments (ZanMalipo), records and resource management (ERMS), tourism revenue (ZANEXPLORER), budget and expenditure (BAMAS), procurement (ePROZ), official communications (GMS), travel permits (ZanVibali), public recruitment (ZanAjira), office administration (e-Office), digital signatures (eSignature), ICT asset registry (ICT Registry), pensioner management (ZUPS), and electronic medical records (ZAN EMR). Supporting service lines include website hosting, training, UI/UX design, website design and development, ICT system verification, and custom system development. Geographic footprint is domestic to the Zanzibar archipelago with headquarters in Mazizini (Zanzibar) and a regional office in Pemba (Gombani).

eGAZ does not operate a commercial revenue model. All services to public institutions are provided free of charge and funded through annual government budget allocations from the Revolutionary Government of Zanzibar (FY2026-2027 budget approved by the House of Representatives in June 2026). The go-to-market is institutional — direct delivery by eGAZ technical teams to ministries, departments, and agencies — supplemented by citizen-facing self-service through web, mobile, and Community ICT Centers. Pricing is not commercially disclosed because none exists; the value proposition is statutory service delivery, interoperability, transparency, and inclusive access. Distribution is single-country domestic, and the customer base is exclusively the public sector of Zanzibar.

Name

e-Government Authority of Zanzibar

Legal name

Mamlaka ya Serikali Mtandao Zanzibar (eGAZ)

Website

https://egaz.go.tz

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

501–1,000 employees

Short description

e-Government Authority of Zanzibar (eGAZ) is the statutory government authority that develops, hosts, and regulates digital government systems across all ministries and departments of the Revolutionary Government of Zanzibar, serving public institutions and citizens through a portfolio of 49+ systems and shared integration platforms.

Ownership category

akta.pro rank

Product category

Government Digital Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Other Computer Related Services (541519)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Enterprise Service Management (ESM) Platforms (HDAEALAB)

akta.pro secondary industries

Network Security Services (Firewall/VPN/ZTNA/SASE Integration) (BPAEAEAG), Network Performance Management & Observability Services (BPAEAEAH)

Keywords

• Government digital services
• E-government systems
• Public sector ICT
• Government payment platforms
• Digital transformation services

Headquarters

HQ city

Zanzibar

HQ country

Tanzania

HQ region

Africa

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations

Revenue model

1. Government Budget Allocation: eGAZ operates as a statutory government body under the Ministry of Communications, Information Technology and Innovation. The organization is funded through annual government budget allocations from the Revolutionary Government of Zanzibar. No commercial revenue model is described; all services to public institutions are provided at no charge.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

eGAZ develops, operates, and maintains digital government systems and supporting ICT services for public institutions in Zanzibar. Its core portfolio consists of 12+ named software systems spanning payments (ZanMalipo), records and office management (ERMS, e-Office), finance and procurement (BAMAS, ePROZ), human resources (ZanAjira, ZanVibali), communications (GMS, eSignature), and sector-specific services (ZANEXPLORER for tourism, ZUPS for pensions, ICT Registry). It also delivers supporting services including website hosting, training, UI/UX design, web development, system development, and ICT system verification, all unified through ZAN X-CHANGE and ZANPORTAL integration platforms.

Product overview

e-Government Authority of Zanzibar (eGAZ) operates as a unified e-government platform providing a comprehensive suite of 12 interconnected digital systems and 7 supporting services. The core portfolio includes government payment solutions (ZanMalipo), internal institutional management (ERMS, e-Office), financial management (BAMAS), procurement (ePROZ), human resources (ZanAjira), document management (eSignature, ICT Registry), and specialized sector systems (ZANEXPLORER for tourism, ZUPS for pensions, ZanVibali for travel permits). Supporting services include web hosting, training, UI/UX design, website development, system development, and ICT system verification. The systems are designed to work together through shared infrastructure platforms (ZAN X-CHANGE and ZANPORTAL) to enable cross-institutional data exchange and integrated public service delivery across Zanzibar government institutions.

Differentiator

Problem solved

Functional benefit

Brands

• ZanMalipo: Government payment system enabling payment reference numbers for government services and connecting government institutions, local authorities, banks, and mobile networks.
• ERMS
• ZANEXPLORER
• BAMAS
• e-PROZ
• Government Mailing System (GMS)
• ZanVibali
• ZanAjira
• e-Office
• eSignature
• ICT Registry
• ZUPS

Products and services

• ZanMalipo Government payment system that issues payment reference numbers for government services and integrates government institutions, local authorities, banks, and mobile networks to facilitate revenue collection and payment transactions for ministries such as the Ministry of Finance.
• ERMS (Electronic Records Management System) Collective system for managing work performance and institutional resources, used to manage internal institutional operations, monitor resource usage, and exchange information across departments.
• ZANEXPLORER Revenue collection system for tourism sources in Zanzibar that facilitates entry fee payments, visitor tracking, and electronic revenue management to increase transparency and accountability in the tourism sector.
• BAMAS (Budget and Usage Management System) Digital system used by the Government of Zanzibar to manage budget planning, public expenditure monitoring, project tracking, and financial reporting, integrating planning and budgeting systems (ZanPBRS) with government expenditure systems (MUSE).
• ePROZ Electronic public procurement system that connects and manages the public procurement process in Zanzibar with transparency, efficiency, and accountability, covering supplier registration, advertisement, submission, evaluation, and contract awarding.
• Government Mailing System (GMS) Electronic system used by government institutions for sending, receiving, and managing official communications via secure and efficient government email.
• ZanVibali Digital system for managing applications and issuance of travel permits abroad for Government of Zanzibar employees, increasing efficiency and transparency in official travel authorization.
• ZanAjira System for managing public service recruitment, including job advertisement, application reception, interview scheduling, and the entire hiring process with transparency and efficiency.
• e-Office Electronic office management system used to conduct administrative operations digitally instead of paper-based processes, facilitating office work performance and increasing the speed of communications and document processing.
• eSignature Electronic system for digital signatures on documents in lieu of manual signatures, enabling users to verify and sign documents securely through electronic devices.
• ICT Registry System for managing and recording all information regarding ICT resources within institutions or government, including computers, software, networks, communication devices, and their users.
• Zanzibar Universal Pensioner Scheme (ZUPS) System for registering, verifying, managing, and paying pensions to eligible elderly beneficiaries under the universal pension scheme for citizens from age 70.
• ZAN EMR (Zanzibar Electronic Medical Records) Digital electronic medical records system for healthcare facilities in Zanzibar.
• Website Hosting Services Service for hosting and storing websites, systems, or applications on secure servers to provide continuous online access for users.
• Training Provision of specialized knowledge and skills to participants to enable them to develop, maintain, and manage ICT systems.
• UI/UX Design User Interface and User Experience design combining art and technology to ensure systems or websites are usable and achieve user goals.
• Website Design Process of designing and arranging website appearance, structure, and layout to be attractive, easy to use, and effective in delivering information.
• Website Development Process of creating, building, and deploying websites online to deliver specific information, services, or content to users.
• ICT System Verification In-depth assessment of ICT systems in organizations or institutions to verify that they function efficiently, securely, and comply with established policies and laws.
• System Development Process of creating, modifying, and implementing computer systems that help institutions or organizations efficiently carry out their operations.

Quantifiable outcome

• 49+ digital systems developed and operational across government institutions
• +5 more outcomes

Named customers6 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Serensic AfricacoreStrategic or Co-development Partner · 11 June 2026Wizara ya Mawasiliano, Teknolojia ya Habari na Ubunifu Zanzibar (WMTHU) and Serensic Africa signed a Memorandum of Understanding (MOU) for the purpose of training public servants and citizens on cybersecurity. The MOU signing ceremony took place on June 11, 2026, and is part of broader efforts to strengthen digital security awareness across Zanzibar's government and citizen population.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• GovTech Singapore: GovTech is the lead government technology agency for Singapore, building citizen-facing and internal government digital services at scale. Comparable in its role as the central builder/operator of government platforms and shared digital infrastructure, but operating with vastly larger budgets and headcount.
• Estonian Information System Authority (RIA): Estonia's RIA operates the backbone of the world's most digitized government, including X-Road interoperability layer and e-Estonia platforms. Comparable as a government authority running the shared integration infrastructure and digital services, though far more mature and at national scale.
• UK Government Digital Service (GDS): GDS is the UK government's central digital unit building and operating shared platforms (GOV.UK, One Login) across departments. Comparable as a central authority setting standards and operating shared digital government infrastructure across public institutions.
• Digital Dubai Authority: Digital Dubai is the government entity responsible for Dubai's city-wide digital transformation, overseeing shared digital infrastructure and government services. Comparable as a statutory authority driving whole-of-government digitization and shared services integration, though at city scale in a higher-resource context.
• e-Government Authority (eGA Tanzania, mainland): Tanzania mainland's e-Government Authority operates as the counterpart public-sector IT authority for the broader United Republic of Tanzania. Highly comparable as a sister government authority delivering digital government systems across ministries, but operating at national scale rather than Zanzibar's sub-national scope.
• Digital India Corporation (formerly Media Lab Asia): Digital India Corporation is the government entity implementing India's flagship digital governance programs (Digilocker, UMANG, eSign). Comparable as a government-owned entity building and operating shared national e-governance platforms and integration infrastructure.

Direct peers

• Rwanda Information Society Authority (RISA): RISA is the Rwandan government authority coordinating ICT-enabled public services, digital literacy, and government platforms. Most comparable as a small-country East African statutory authority delivering integrated digital government infrastructure with shared-services integration.
• Kenya's Ministry of ICT, Innovation and Youth Affairs (eCitizen): Kenya's eCitizen platform is the integrated government service portal hosting hundreds of public services for citizens and businesses. Comparable as an East African government platform for integrated public service delivery, though operating under different institutional structures.
• National Information Technology Authority – Uganda (NITA-U): NITA-U is Uganda's statutory ICT authority coordinating government IT infrastructure, e-government services and shared platforms. Directly comparable in mandate (statutory e-government coordination), scale (national-level public-sector systems), and operating model (budget-funded, monopoly-style authority).

Others

• Smart Africa Alliance: Smart Africa is a pan-African initiative coordinating digital transformation across member states. Comparable as an ecosystem-level convener of e-government and shared digital infrastructure initiatives in Africa, relevant to eGAZ's potential regional scaling ambitions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/eGA_Zanzibar
• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/zanzibar-egov

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about e-Government Authority of Zanzibar