What Agentschap Integratie En Inburgering does

Agentschap Integratie en Inburgering (AgII) is an extern verzelfstandigd agentschap (EVA) of the Flemish government, established in 2015 through the merger of multiple services and organisations active in integration, civic integration, and Dutch language orientation. Headquartered in Brussels at Kanselarijstraat 17A, the agency operates across approximately 70 contact points and regional offices in six regions (Antwerpen, Brussel/BON, Limburg, Oost-Vlaanderen, Vlaams-Brabant, West-Vlaanderant), excluding the Antwerp and Ghent territories served by Atlas and Amal respectively and the Brussels Dutch-learning remit handled by Huis van het Nederlands Brussel.

The agency's offering is structured around four service pillars: the civic integration trajectory (Inburgeringstraject) combining social orientation, Dutch language learning referral, and participation pathways; Dutch language learning support and testing (the €180 NT2 test is the only direct user charge, with a maximum €90 retake fee); social interpretation and translation accreditation; and legal services in foreigners law and international family law via telephone helpdesk and training. The technology stack is conventional public-sector infrastructure — a multilingual Drupal-based website in over 20 languages, Microsoft Bookings for self-serve appointment scheduling, Zivver for secure email, Google Analytics for anonymised web measurement, and the Welkom+ mobile application for newcomer municipal navigation. No proprietary AI/ML systems are disclosed.

AgII serves three principal customer segments: individual newcomers to Flanders and Brussels required or electing to complete civic integration (primary segment); local governments and municipalities seeking support on integration, language, and diversity policy (secondary); and professional organisations, social workers, and care providers needing legal helpdesk, training, and certified interpretation (secondary). As a government EVA, AgII is funded through Flemish government appropriations rather than commercial revenue; it has no private ownership, no subsidiaries, no disclosed partnerships or alliances beyond referral arrangements with partner organisations, and no venture or private equity backing. The agency is not active in Antwerp (Atlas), Ghent (Amal), or Dutch-learning activity in Brussels (Huis van het Nederlands Brussel), and its geographic mandate is structurally limited to Flanders and Brussels.

Name

Agentschap Integratie En Inburgering

Legal name

Agentschap Integratie en Inburgering

Website

https://integratie-inburgering.be

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Agentschap Integratie en Inburgering (AgII) is a Flemish government agency providing civic integration, Dutch language learning, social interpretation, and legal advisory services to newcomers, local governments, and professional organisations across Flanders and Brussels.

Ownership category

akta.pro rank

Headquarters

HQ city

Brussel

HQ country

Belgium

HQ region

Europe

Offices8 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Pricing tiers

Distribution channels4 records

Marketing channels5 records

Core offering

Agentschap Integratie en Inburgering (AgII) is a Flemish government agency that organizes the mandatory civic integration trajectory for newcomers in Flanders and Brussels. Its core offerings include a civic integration program combining social orientation, Dutch language learning referral, pathway-to-work guidance and participation support, plus social interpretation/translation services and a legal helpdesk on foreigners law and international family law.

Product overview

Agentschap Integratie en Inburgering (AgII) is a Flemish government agency (EVA) organized around four interconnected service pillars: civic integration (inburgeringstraject), Dutch language learning (Nederlands leren), social interpretation and translation (sociaal tolken en vertalen), and legal services (juridische dienstverlening). The civic integration trajectory is the core product, combining social orientation, Dutch language courses, and participation pathways. Dutch language support is delivered through partner schools (OKAN, CBE, CVO, UTC) and practice opportunities, with the agency administering official language tests. The agency's digital presence includes a public website, a booking system for appointments, the Welkom+ mobile app for newcomers, and a training calendar of webinars and sessions. The agency serves Brussels and all Flemish provinces except Antwerp and Ghent (which have their own services) from approximately 70 contact points and offices.

Differentiator

Problem solved

Functional benefit

Products and services

• Civic Integration Trajectory (Inburgeringstraject)

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Emerging players

• myRefugeeGuide: European digital newcomer-support platform providing multilingual practical guidance on housing, healthcare, education and integration across European cities. Emerging digital peer potentially overlapping with AgII's Welkom+ app and information-provision role.

Direct peers

• VDAB (Vlaamse Dienst voor Arbeidsbemiddeling en Beroepsopleiding): Flemish public employment service that runs the 'trajectory to work' component of the integration programme in cooperation with AgII. Direct peer in the broader Flemish newcomer pathway, sharing clients and policy coordination.
• Amal Gent: Regional integration agency for Ghent, delivering Dutch as a second language courses, civic orientation and integration support. Direct peer to AgII under the parallel regional structure in Flanders.
• Huis van het Nederlands Brussel: Brussels-based agency handling Dutch language learning activities within the bilingual capital. Direct peer delivering a core component of the same integration ecosystem in a separate jurisdiction.
• BON - Brussel Onthaal Nieuwkomers: Brussels newcomer reception office providing first-line reception, orientation and onward referral for newly arrived migrants in the Brussels-Capital Region. Direct peer to AgII in the same mandated newcomer-support role within a separate regional mandate.
• Atlas Antwerpen: Regional integration agency for Antwerp, providing civic integration trajectories, Dutch language learning and newcomer support under the same Flemish government framework. Direct peer operating in the same mandated role within a different geographic territory.

Regional players

• DUO (Dienst Uitvoering Onderwijs): Dutch government agency administering education-related services including integration exams (inburgeringsexamen) in the Netherlands. Comparable international peer running an analogous civic integration programme in a neighbouring jurisdiction.
• Agentschap Onderwijsdiensten (AgODi) - GO! onderwijs: Flemish government education agency that runs OKAN (Onthaalonderwijs voor Anderstalige Nieuwenkomers) schools - the Flemish reception education classes that AgII refers Dutch language learners to. Highly relevant ecosystem partner rather than direct competitor.

Others

• Bureau voor Mutueel Begrip en Integratie (BMBI): Wallonia-region integration support organisation. Adjacent peer operating the French-community equivalent of Flemish civic integration services, useful for cross-community policy comparison.

Broad incumbents

• Agentschap Binnenlands Bestuur: Flemish government agency responsible for local government policy - one of AgII's key partner constituencies for integration policy support at the municipal level. Adjacent peer within the Flemish government ecosystem.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@agii_be
• Facebookfacebook.com/agentschapintegratie
• LinkedInlinkedin.com/company/agii
• Instagraminstagram.com/agii.be
• Xx.com/agii_be

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Agentschap Integratie En Inburgering