My Jewelry Repair

What My Jewelry Repair does

My Jewelry Repair is a U.S.-based mail-in jewelry and watch repair service company founded in 2016 and headquartered in Rancho Cucamonga, California. The company operates a direct-to-consumer mail-in model serving all 50 U.S. states from dual-coast repair facilities, allowing customers to place repair requests through its web/app platform, ship items via insured carriers, receive a quote for approval, and have items restored and returned. Its service portfolio covers watch repair (movement servicing, crystal replacement, battery replacement, band services, dial refinishing, vintage restoration), jewelry repair (rings, necklaces, bracelets, earrings including resizing, soldering, prong repair, pearl restringing, and rhodium coating), gemstone services, engraving, and clean-and-polish. Pricing is unit-based with pay-as-you-go billing, starting at $24 for basic jewelry services and ranging from $49 for watch battery or band services up to $199-$299 for full quartz or automatic movement overhauls.

The company's core technical differentiators are its specialized equipment and certified craft workforce. Repair facilities feature NASA-level ISO 7 and ISO 8 clean rooms meeting Swiss manufacturer standards, laser welding technology for precision work, in-house 3D printing capability, and a custom-built Setting Lab with advanced microscopes for gemstone resetting. Watchmakers hold WOSTEP, AWCI, SAWTA, and Swatch Group certifications; gemologists are GIA-certified. My Jewelry Repair is an authorized service provider for more than 20 luxury brands including Breitling, Cartier, Tiffany & Co., TAG Heuer, IWC Schaffhausen, Jaeger-LeCoultre, Panerai, Montblanc, Movado, Bulova, Fossil, Shinola Detroit, Louis Vuitton, LeVian, Judith Ripka, Glamira, Dolce & Gabbana, and Cullen Jewellery. It also holds channel-partner agreements with major U.S. retailers Macy's, Nordstrom, Bloomingdale's, Sears, and Navy Exchange (NEXCOM), and has a specialized partnership with Kirk Rich Dial Co. for dial refinishing.

The business model is straightforward service revenue: customers pay one-time repair fees after approving a quote, with the company retaining no subscription or recurring revenue. Marketing is conducted through content (blog articles, before-and-after showcases, gemstone and watch guides), organic social media across Facebook, Instagram, TikTok, Twitter, Pinterest, and YouTube, SEO targeting repair-related searches, and email newsletters. The company holds compliance certifications including CalOPPA, COPPA, and PCI compliance for payment security, and is a member of the Jewelers Vigilance Committee. No public revenue figures, funding rounds, or institutional investment have been disclosed.

Name

My Jewelry Repair

Legal name

My Jewelry Repair

Website

https://myjewelryrepair.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

My Jewelry Repair, founded in 2016, provides nationwide mail-in jewelry and watch repair, restoration, and maintenance services from dual-coast U.S. facilities. It serves individual consumers and is an authorized service provider for 20-plus luxury brands including Cartier, Tiffany & Co., and TAG Heuer.

Ownership category

akta.pro rank

Headquarters

HQ city

Rancho Cucamonga

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain, Infrastructure

Revenue model

1. Jewelry Repair Services: One-time repair fees for rings, necklaces, bracelets, earrings, and other jewelry items. Services include resizing, soldering, prong repair, stone setting, clean & polish, engraving, and gemstone services. Customer pays after approving a quote.
2. Watch Repair Services: One-time repair fees for watch battery replacement, crystal replacement, movement servicing, band services, dial refinishing, vintage restoration, and full movement overhauls.
3. Gemstone Services: Gemstone replacement and resetting services, including sourcing of diamonds, sapphires, rubies, emeralds, pearls, and other gemstones for jewelry pieces requiring stone replacement.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

My Jewelry Repair is a nationwide mail-in jewelry and watch repair, restoration, and maintenance service targeting individual consumers across the United States. The company restores rings, necklaces, bracelets, earrings, gemstones, and timepieces through a five-step online process: customers place a request, ship items insured to the facility, receive a quote (paying only upon approval), and receive restored items back with tracking. Services are delivered from dual-coast facilities using certified Master Jewelers and Watchmakers, NASA-level ISO clean rooms, laser welding, and a custom Setting Lab.

Product overview

My Jewelry Repair is a mail-in jewelry and watch repair service company operating since 2016, offering a comprehensive portfolio of repair and restoration services. The core offering centers on watch repair services (including movement servicing, crystal replacement, battery maintenance, and authorized brand repairs) and jewelry repair services (covering rings, necklaces, bracelets, earrings, and gemstones). Additional services include engraving, clean & polish, prong repair, vintage restoration, soldering, leather conditioning, and pearl restringing. The company operates dual-coast facilities with state-of-the-art equipment including a Watch Repair Service Center with NASA-level clean rooms and a custom Setting Lab for gemstone work. Services are delivered primarily through a secure mail-in model with free standard shipping nationwide.

Differentiator

Problem solved

Functional benefit

Products and services

• Watch Repair Services Comprehensive watch repair and restoration services for individual consumers, including movement servicing, crystal replacement, battery replacement, and authorized brand repairs for luxury timepieces. Includes authorized service for Breitling, Cartier, TAG Heuer, IWC Schaffhausen, Jaeger-LeCoultre, Panerai, Montblanc, Movado, Bulova, Fossil, Shinola, and Victorinox.
• Ring Repair Services Ring repair services for individual consumers, including resizing, shank repair, prong repair, diamond ring restoration, and soldering services for all ring types. Starting at $39.99.
• Necklace Repair Services Necklace repair services for individual consumers, including chain soldering, clasp repair, pearl restringing, and charm bracelet restoration. Starting at $39.99.
• Bracelet Repair Services Bracelet repair services for individual consumers, including charm repair, resizing, clasp replacement, and chain restoration. Starting at $39.99.
• Earring Repair Services Earring repair services for individual consumers, including post and back conversions (friction to threaded/screw-back), mounting repairs, and cleaning services.
• Gemstone Services Gemstone replacement and resetting services for individual consumers, covering diamonds, sapphires, rubies, emeralds, pearls, alexandrite, moissanite, morganite, aquamarine, tanzanite, and other gemstones.
• Mail-In Repair Service Secure nationwide mail-in repair service for individual consumers across all 50 U.S. states, with free standard shipping, insured shipping options, and real-time tracking from coast to coast.
• Engraving Services Professional engraving services for rings, watches, and other jewelry pieces for individual consumers, starting at $24.99.
• Clean & Polish Services Professional cleaning and polishing services for individual consumers to restore jewelry and watch pieces to factory-new finish. Starting at $24.
• Watch Battery Replacement Service Watch battery replacement service for individual consumers, including replacement and pressure testing, starting at $49. Often processed in under a week.
• Watch Crystal Replacement Service Watch crystal replacement service for individual consumers, covering sapphire, glass, and lunette watch crystals with pressure testing, starting at $59.
• Watch Movement Servicing Complete movement overhaul services for individual consumers covering automatic, manual wind-up, and quartz watch movements with access to genuine brand parts. Quartz movement servicing starts at $199, automatic movement servicing starts at $299, and full movement servicing starts at $199.
• Vintage Watch Restoration Specialized restoration services for vintage timepieces for individual collectors, with access to rare parts through the Professional Parts Sourcing Team.
• Dial Refinishing Services Expert dial refinishing services for individual consumers performed by Kirk Rich Dial Co. for vintage and luxury watch restoration.

Quantifiable outcome

• 3-5 business day turnaround for standard repairs after quote approval
• +3 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

25 partnerships are on record, tiered core and minor.

• BreitlingcoreTechnology or IntegrationAuthorized Breitling watch repair service provider with access to genuine Breitling parts. Certified specialists trained to restore Breitling watches including Avenger, Premier, Navitimer, and vintage models to manufacturer standards.
• CartiercoreTechnology or IntegrationOfficial Cartier authorized service provider specializing in repair and restoration of Cartier jewelry and timepieces from cleaning and maintenance to full restoration.
• Tiffany & Co.coreTechnology or IntegrationCertified repair partner for Tiffany & Co. offering refurbishment, upkeep, and rejuvenation of Tiffany & Co. jewelry creations.
• TAG HeuercoreTechnology or IntegrationCertified repair partner for TAG Heuer committed to highest standards and safeguarding functionality and elegance of TAG Heuer timepieces.
• IWC SchaffhausencoreTechnology or IntegrationAuthorized service provider for IWC Schaffhausen ensuring utmost care and precision using genuine parts and brand's stringent standards.
• Jaeger-LeCoultrecoreTechnology or IntegrationAuthorized Jaeger-LeCoultre watch servicing provider offering top-quality care and repair for precious timepieces.
• PaneraicoreTechnology or IntegrationAuthorized Panerai service provider equipped to handle precision-made vintage Panerai watches with access to genuine Panerai parts.
• MontblanccoreTechnology or IntegrationAuthorized service provider for Montblanc luxury writing instruments, watches, and accessories, restoring items to original splendor.
• MovadocoreTechnology or IntegrationAuthorized Movado watch service provider with technicians trained in specific techniques and nuances of Movado watches.
• BulovacoreTechnology or IntegrationAuthorized Bulova watch repair facility for all Bulova brands including Accutron. Honors Bulova manufacturer warranties.
• FossilcoreTechnology or IntegrationAuthorized Fossil service provider with certified technicians using genuine parts and following brand's strict guidelines.
• Shinola DetroitcoreTechnology or IntegrationAuthorized Shinola service provider reflecting brand's dedication to American manufacturing and Detroit's revival.
• Victorinox Swiss ArmycoreTechnology or IntegrationAuthorized Victorinox Swiss Army watch service provider with streamlined process for easy order placement and expert technicians.
• Macy'scoreChannel Partner/ Reseller/ DistributorAuthorized Macy's jewelry and watch repair service provider. Handles Macy's Worry No More maintenance agreement repairs and standard repairs for Macy's customers.
• NordstromcoreChannel Partner/ Reseller/ DistributorAuthorized Nordstrom jewelry and watch repair service provider.
• Bloomingdale'scoreChannel Partner/ Reseller/ DistributorAuthorized Bloomingdale's jewelry and watch repair service provider.
• SearscoreChannel Partner/ Reseller/ DistributorAuthorized Sears repair partner for jewelry and watches with Sears Care Plan maintenance agreement.
• Louis VuittoncoreTechnology or IntegrationAuthorized Louis Vuitton repair partner for restoration, care, and repair of Louis Vuitton's exceptional jewelry collection.
• LeViancoreTechnology or IntegrationAuthorized LeVian service provider for refurbishment, upkeep, and revival of LeVian's jewelry creations.
• Judith RipkacoreTechnology or IntegrationAuthorized Judith Ripka repair service with certified jewelers providing all jewelry services for the brand.
• GlamiracoreTechnology or IntegrationAuthorized Glamira repair provider with expert technicians certified by Glamira using authentic materials.
• Dolce & GabbanacoreTechnology or IntegrationOfficial Dolce & Gabbana service provider for repair, maintenance, and restoration of fine jewelry collection.
• Cullen JewellerycoreTechnology or IntegrationAuthorized service provider for Cullen Jewellery specializing in repair, maintenance, and restoration of pieces with lab grown diamonds and moissanite.
• Navy Exchange (NEXCOM)minorChannel Partner/ Reseller/ DistributorAuthorized Navy Exchange jewelry and watch repair service provider.
• Kirk Rich Dial Co.coreTechnology or IntegrationPartnership with Kirk Rich Dial Co., the industry-leading dial refinishing company since 1926. Kirk Rich handles all dial refinishing services ensuring utmost care and attention to detail.

Scale indicators4 records

Recent moves9 records

Expansion highlights5 records

Market position

Weaknesses5 records

Competitive moat5 records

Customer concentration

• Xx.com/MyJewelryRepair
• YouTubeyoutube.com/c/Myjewelryrepairgplus
• Facebookfacebook.com/myjewelryrepair
• Instagraminstagram.com/myjewelryrepair
• TikToktiktok.com/@myjewelryrepair
• Pinterestpinterest.com/myjewelryrepair
• LinkedInlinkedin.com/company/my-jewelry-repair

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about My Jewelry Repair