New Jersey Division of Consumer Affairs

What New Jersey Division of Consumer Affairs does

The New Jersey Division of Consumer Affairs is a state government agency operating under the New Jersey Department of Law and Public Safety, headquartered at 124 Halsey Street in Newark. Founded in 1912, the Division enforces the New Jersey Consumer Fraud Act (N.J.S.A. 56:8-1 et seq.) and administers professional licensing and regulatory oversight across 51+ boards and committees spanning healthcare (medical, pharmacy, nursing, dental, optometry, veterinary, chiropractic), skilled trades (plumbing, electrical), and mortuary science. Its mandate covers all 21 New Jersey counties through direct services at headquarters, a Consumer Service Center Hotline, county and municipal offices, and the MyLicense online portal.

The Division's core technology assets include the NJ Prescription Monitoring Program (NJPMP), a statewide database collecting daily prescription data on Controlled Dangerous Substances, Human Growth Hormone, and gabapentin from in-state and out-of-state pharmacies dispensing into New Jersey via the PMP Clearinghouse in ASAP 4.2 format; the MyLicense web portal for licensee self-service; and the Drug Control Unit Reporting System (DCURS) for pharmacy and prescriber compliance. Public-facing products include complaint filing and investigation, license and registration services, public lookup databases (licensees, charities, healthcare profiles, prescription drug prices), and Consumer Briefs educational publications in English and Spanish.

The Division is funded through state appropriations and regulatory fees (professional licensing fees, business registration fees, charitable organization registration fees); it does not sell commercial products or generate market-rate revenue. Its customer base consists of New Jersey consumers, licensed professionals subject to its boards, and regulated businesses. The Division reports to the New Jersey Attorney General and coordinates enforcement with the Division of Criminal Justice and the Federal Trade Commission. Jeremy E. Hollander currently serves as Acting Director, indicating an ongoing leadership transition.

Name

New Jersey Division of Consumer Affairs

Legal name

New Jersey Division of Consumer Affairs

Website

https://njconsumeraffairs.gov

Company type

Public

Founded year

1912

Operating status

Operating

Headcount range

101–250 employees

Short description

The New Jersey Division of Consumer Affairs is a state government agency that enforces consumer protection laws, administers professional licensing across 51+ boards, and operates the statewide prescription drug monitoring program (NJPMP) for all New Jersey residents, licensed professionals, and regulated businesses.

Ownership category

akta.pro rank

Product category

Government Consumer Protection and Professional Licensing Regulation

akta.pro primary industry

Consumer Protection & Product Safety Regulators (BPAIAOAE)

akta.pro secondary industries

Regulatory Affairs, Labeling & Advertising/Promotion Compliance (HLAJADAI), Controlled Substances & Narcotics Regulators (HLAJADAK), Gambling, Alcohol & Controlled Substances Regulators (BPAIAOAN)

Keywords

• Consumer protection services
• Professional licensing regulation
• Prescription drug monitoring
• Fraud prevention education
• Business registration oversight

Headquarters

HQ city

Newark

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Distribution channels4 records

Marketing channels4 records

Core offering

The Division of Consumer Affairs protects the public from fraud, deceit, and misrepresentation in the sale of goods and services through regulatory enforcement, professional licensing across 51+ boards, prescription drug monitoring via the NJPMP database, and consumer complaint investigation. It registers and regulates New Jersey businesses, charities, and home improvement contractors, and conducts public outreach through educational programs such as Fighting Fraud seminars and Consumer Briefs publications.

Product overview

The New Jersey Division of Consumer Affairs is a government regulatory agency under the Department of Law and Public Safety, operating as a unified platform providing consumer protection services, professional licensing oversight, and public education initiatives. The core offerings include the NJ Prescription Monitoring Program (NJPMP) for tracking controlled substance prescriptions, consumer complaint filing and investigation services, professional license and registration services via the MyLicense portal, and public databases for verifying licenses and registrants. The Division maintains multiple public-facing programs and initiatives including Cyber Safe NJ, Fighting Fraud, Anti-Fraud Toolkit, Nail It (home improvement contractor protection), Fight the Fees (junk fees initiative), Project Medicine Drop, and Safe Care Cam Program. The portfolio also includes Consumer Briefs—educational publications on consumer protection topics—and RSS feeds for public news distribution.

Differentiator

Problem solved

Functional benefit

Brands

• Cyber Safe NJ: Division initiative providing tips to help consumers protect themselves and their information in the online world
• Fighting Fraud
• Anti-Fraud Toolkit
• Project Medicine Drop
• Nail It
• Fight the Fees
• Angelie's Law
• Prescribing for Pain
• Safe Care Cam Program

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Four partnerships are on record, tiered core.

• New Jersey Office of Attorney GeneralcoreStrategic or Co-development PartnerThe Division of Consumer Affairs is an agency within the New Jersey Office of Attorney General. The Acting Attorney General oversees the Division, and the Division Director reports to the Attorney General. The Division works with the OAG on enforcement actions and policy initiatives.
• Division of Criminal JusticecoreStrategic or Co-development PartnerCoordinates with the Division of Criminal Justice on law enforcement matters. Consumers and licensees are directed to report certain fraud matters to [email protected] or 800-277-2427.
• Federal Trade Commission (FTC)coreStrategic or Co-development PartnerThe Division directs consumers who have been victims of fraud to report to the FTC at ReportFraud.ftc.gov as part of the federal response to consumer fraud.
• PMP ClearinghousecoreTechnology or IntegrationThe NJPMP uses the PMP Clearinghouse for prescription data reporting. Pharmacies are required to report prescription information daily using ASAP 4.2 format through this clearinghouse.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Pennsylvania Office of Attorney General – Bureau of Consumer Protection: Handles consumer fraud enforcement, mediation, and education in Pennsylvania under the AG, a structurally equivalent model to NJ DCA which similarly sits under the NJ Office of Attorney General. Directly comparable in mandate and political-administrative placement.
• California CURES Prescription Drug Monitoring Program: Statewide prescription monitoring program operated under California's Department of Justice, comparable to NJ's NJPMP. It is the closest PMP-to-PMP peer given matching ASAP-format reporting, daily upload cadence, and outpatient controlled-substance monitoring scope.
• New York State Division of Consumer Protection: Operates within the NY Department of State and performs consumer complaint mediation, fraud prevention outreach, and consumer education—closely mirroring NJ DCA's mandate and providing a regional peer of comparable population scale.
• California Department of Consumer Affairs: California's state-level consumer protection and professional licensing agency, structurally identical to NJ DCA with oversees 40+ boards, complaint resolution, and licensing functions. It is the most directly comparable state consumer affairs agency by size and scope.
• Massachusetts Office of Consumer Affairs and Business Regulation: Another New England state-level consumer protection and business regulation office, comparable in scope to NJ DCA. Provides a near-region peer for benchmarking service breadth, complaint volumes, and licensing board oversight.

Broad incumbents

• Consumer Financial Protection Bureau (CFPB): Federal consumer financial protection agency whose mandate overlaps with NJ DCA's anti-fraud and consumer education functions. Provides a federal-level benchmark for the breadth and visibility of consumer protection enforcement work.
• Federal Trade Commission (FTC): Federal consumer protection agency that NJ DCA directly refers complaints to via ReportFraud.ftc.gov. Operates broader nationwide jurisdiction but covers overlapping enforcement areas (deceptive practices, fraud) and serves as an explicit coordination partner per the data.
• Florida Department of Agriculture and Consumer Services: Florida's consumer protection division operates within a broader agriculture department but performs similar functions to NJ DCA—complaint intake, business regulation, and consumer education. It is a larger, more diversified state-level consumer protection body serving a comparable population.

Regional players

• NY State Department of Health – Prescription Monitoring Program (NY PMP): New York's statewide PMP under the Department of Health, structurally similar to NJ's NJPMP in CDS tracking and pharmacy reporting requirements. It is a regional peer for assessing PMP interoperability and prescriber compliance infrastructure.
• Texas State Board of Pharmacy – Prescription Monitoring Program: Operates Texas's PMP, a different regional jurisdiction but a peer in PMP technology, pharmacy compliance, and CDS reporting. Useful for benchmarking NJPMP's analytics capabilities and interstate interoperability progress.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ConsumerNJ
• LinkedInlinkedin.com/company/new-jersey-division-of-consumer-affairs-office-of-consumer-protection

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Jersey Division of Consumer Affairs