ZAPS Premium

What ZAPS Premium does

ZAPS Premium is a private luxury concierge and VIP travel services company founded in 2024 and headquartered in Riyadh, Saudi Arabia, operating as a premium division of the ZAPS consulting group. The company delivers three core service lines — Airport Services (meet & greet, transfers, expedited handling), Valet Services, and Dine In Services (premium dining reservations) — packaged within a dedicated mobile application available on iOS and Android. The underlying technology stack is not publicly disclosed; the only named third-party integration is Google Maps for routing, and the company does not publish API documentation or proprietary platform architecture. The value proposition is delivered through professionally trained staff executing premium in-person experiences across five countries: Saudi Arabia, the United Arab Emirates, Bahrain, Qatar, India, and the United Kingdom, with offices in Riyadh, Dubai, Manama, Hyderabad, and Reading.

The business operates a hybrid B2B2C and direct-to-consumer model. The primary go-to-market motion is through white-label and co-branded partnerships with banks and financial institutions, where ZAPS Premium embeds its concierge offering into loyalty and premium account programs — the most prominent example being the ANB (Arab National Bank) Rewards program, alongside additional unnamed banking clients in KSA, Bahrain, and Pakistan. Revenue is characterized as subscription-recurring for the B2B partnership stream and as professional services contracts, with all pricing quote-based and not publicly disclosed. Secondary distribution occurs via the mobile app and direct customer service channels (phone and email), serving elite and high-net-worth individual clients as a primary persona and corporate executive clients as a secondary segment.

Operationally, ZAPS Premium claims a 100% on-time service record and 100% customer satisfaction rate on its homepage and self-describes as "celebrating 1 Year of ZAPS Premium Excellence in the Middle East" as of July 2025. The company has no disclosed external investors, no public listing, no patents or trademarks, no awards, and no named executive leadership team in the source material. Ownership commentary indicates the entity operates as a subsidiary or branded division of the ZAPS conglomerate, with no further equity or governance detail available.

Name

ZAPS Premium

Legal name

ZAPS Premium

Website

https://zapspremium.com

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

11–50 employees

Short description

ZAPS Premium is a Riyadh-headquartered luxury concierge and VIP travel services company, founded in 2024, that delivers airport, valet, and premium dining services to high-net-worth individuals and bank loyalty programs across Saudi Arabia, the UAE, Bahrain, Qatar, India, and the UK.

Ownership category

akta.pro rank

Product category

Luxury Concierge Services

NAICS

Travel Agencies (561510), All Other Travel Arrangement and Reservation Services (561599), Limousine Service (48532), Limousine Service (485320)

SIC

Services-Amusement & Recreation Services (7900)

akta.pro primary industry

Luxury, VIP & Bespoke Travel Concierge (HSACAKAL)

akta.pro secondary industries

Premium / VIP Ticketing & Hospitality Packages (HSACALAL), VIP Access & Skip-the-Line Experiences (THAJALAC), Ultra-Luxury Chauffeur-Driven Exotic Rentals (THADAMAG)

Keywords

• Luxury concierge services
• VIP travel services
• Airport concierge
• Premium hospitality
• Lifestyle concierge

Headquarters

HQ city

Riyadh

HQ country

Saudi Arabia

HQ region

Middle East

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Premium Concierge Services: ZAPS Premium generates revenue through premium concierge services including airport assistance, valet parking, and luxury dining reservations. Services are provided to elite clients through partnerships with financial institutions and directly via their mobile app. The business operates on a B2B2C model where banks and financial institutions pay to provide these services to their premium customers.
2. B2B Partnership Model: Revenue is generated through enterprise partnerships with banks and financial institutions, where ZAPS Premium provides white-label or co-branded concierge services. Banks integrate these services into their premium banking offerings (e.g., ANB Rewards program) and pay ZAPS for the service delivery.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

ZAPS Premium is a luxury concierge and VIP travel services company that delivers premium lifestyle experiences including airport concierge (meet & greet, expedited processing, transfers), luxury valet parking, and curated dining reservations. Services are offered to elite clients directly through a dedicated iOS and Android mobile app and via 24/7 phone/email concierge support, and to financial institutions as white-label perks integrated into premium banking loyalty and rewards programs.

Product overview

ZAPS Premium is a luxury concierge and VIP travel services platform offering a unified mobile app experience. The core services include Airport Services (seamless airport journeys with premium assistance), Valet Services (convenient arrival/departure experiences), and Dine In Services (world-class dining reservations). The ZAPS Premium mobile app serves as the central gateway enabling clients to access all services including chauffeur booking, airport assistance, VIP reservations, and medical access. Services are available across Dubai, Qatar, Saudi Arabia, India, and the UK, with partnerships with banks for loyalty programs.

Differentiator

Problem solved

Functional benefit

Products and services

• Airport Services Premium airport assistance providing seamless journeys with meet and greet, expedited processing, luggage handling, and VIP airport transfers for elite travelers and bank premium customers.
• Valet Services Luxury valet parking services delivering convenient arrival and departure experiences for elite clients at premium venues.
• Dine In Services World-class dining reservations and personalized service experiences at premium restaurants for elite clients.
• ZAPS Premium Mobile App Personal gateway mobile application for iOS and Android enabling elite clients to book chauffeur services, airport assistance, VIP dining reservations, and medical access anytime, anywhere.

Quantifiable outcome

• 100% On-Time Service Record
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Partnerships

One partnership is on record.

• ANB (Arab National Bank)coreStrategic or Co-development PartnerANB (Arab National Bank) has partnered with ZAPS Premium to enhance their ANB Rewards program. ZAPS provides expertise in loyalty management and delivers premium concierge services including airport transfers, valet, and premium travel services. This partnership enables ANB to offer elevated benefits to their customers through ZAPS's comprehensive digital channels and service solutions. The partnership was described as instrumental in elevating the program's value and delivering exceptional benefits to ANB customers.

Scale indicators4 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Velocity Black: Tech-enabled luxury concierge and lifestyle membership app serving HNW and ultra-HNW clients with on-demand travel, dining and experiences. Comparable to ZAPS Premium's mobile-first, app-based concierge offering targeting affluent consumers with bank/card-style distribution.
• Ten Group: London-headquartered lifestyle concierge and personal management firm offering bespoke travel, dining, events and VIP services. Closely overlaps with ZAPS Premium's service catalogue, B2B (corporate and financial institution) channel, and 24/7 coverage model, with comparable geographic reach.
• John Paul (Accor): Premium concierge, loyalty and customer-care services provider now part of Accor, serving banks, insurance and luxury brands. Highly comparable to ZAPS Premium's B2B white-label concierge for financial institutions and enterprise clients.
• Quintessentially: Global luxury concierge and lifestyle management company serving ultra-high-net-worth individuals and corporate clients. Directly comparable to ZAPS Premium across airport assistance, dining reservations, travel and lifestyle concierge, and operates a similar membership and B2B partnership model with banks and premium card programs.
• Quintessentially Travel: Specialist luxury travel division of Quintessentially offering private jets, yachts, villas and bespoke itineraries. Comparable to ZAPS Premium's premium travel services within its broader concierge offering, particularly for GCC and South Asia clients.
• Knightsbridge Circle: Invitation-only luxury concierge and members' club for ultra-high-net-worth individuals. Closely comparable positioning to ZAPS Premium's elite clientele segment, with overlapping services in travel, dining and VIP access.
• LesConcierges: Loyalty and concierge services provider focused on banks, financial institutions and premium card programs. Directly comparable to ZAPS Premium's B2B bank-partnership concierge model and white-label delivery.
• VIPdesk Connect: B2B customer-care and concierge outsourcing provider serving premium brands and financial institutions. Overlaps with ZAPS Premium's white-label enterprise concierge delivery model for banks and premium programs.

Regional players

• The Fixer Travel & Concierge: Middle East-based luxury concierge and VIP travel operator serving HNW clients across the GCC. Closely comparable regional competitor to ZAPS Premium in the Saudi/UAE concierge market with overlapping airport and lifestyle services.

Broad incumbents

• American Express Centurion Concierge: In-house concierge service for Amex Centurion (Black) and Platinum cardholders delivering airport, travel, dining and lifestyle assistance. Competes with ZAPS Premium for the same HNW customer pool and serves as a benchmark for bank-embedded concierge quality.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/zapspremium
• Facebookfacebook.com/zapspremium
• LinkedInlinkedin.com/company/zaps-premium-services
• Instagraminstagram.com/zapspremium

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ZAPS Premium