yourSanctuary

What yourSanctuary does

yourSanctuary is a UK registered charity (Charity No. 1137057), founded in 1977 and headquartered in Woking, Surrey, that delivers a comprehensive suite of confidential domestic abuse support services across Surrey. Its service portfolio comprises a telephone helpline operating 9am-9pm Monday-Friday, an online chat channel, women's adult community-based outreach across Runnymede, Woking, and Surrey Heath, men's outreach across all of Surrey, a refuge (safe house) in North-West Surrey accommodating 25 families at a time, therapeutic children's services for ages 5-16, youth engagement for ages 13-18 including the 'Wanna Talk?' school programme, LGBTQA+ specialist support, and the Rockpools Hope 2 Recovery six-session trauma-informed group programme. The organisation also delivers awareness and prevention training to police, local authorities, health agencies, schools, and corporate partners.

Revenue is generated entirely through donations and fundraising (JustGiving, corporate partnerships, community events, Facebook fundraisers) and grant funding from central government (Ministry of Housing, Communities and Local Government), police and crime commissioners (OPCC Surrey), local authorities (Surrey County Council, Woking Borough Council), and grant-making foundations (Lloyds Bank Foundation, Community Foundation for Surrey, BBC Children in Need). All services to survivors are free and confidential; there is no commercial pricing model. The organisation operates within the Surrey Domestic Abuse Partnership (SDAP) alongside EDAC, South West Surrey Domestic Abuse Services, and the DA SEEN survivor steering group, with referral links to Galop, Rockpools, and The Outside Project for specialist pathways. A three-year Helplines Standard certification and an Anti-Oppressive Policy recognised by assessors as among the best seen underpin its regulatory credibility. Technology is limited to a Wix-hosted public website and standard social media channels; no proprietary platform, AI, or API product exists.

Name

yourSanctuary

Legal name

Your Sanctuary

Website

https://yoursanctuary.org.uk

Company type

Private

Founded year

1977

Operating status

Operating

Short description

yourSanctuary is a Surrey-based UK registered charity providing free, confidential domestic abuse support — including helpline, online chat, outreach, refuge, and children's and youth services — to women, men, children, and LGBTQA+ survivors across Surrey.

Ownership category

akta.pro rank

Product category

Domestic Abuse Support Services

NAICS

Emergency and Other Relief Services (624230), Community Housing Services (62422), Child and Youth Services (62411)

SIC

Services-Social Services (8300)

akta.pro primary industry

Domestic Violence & Abuse Support Services (BPAGAEAD)

Keywords

• Domestic abuse support
• Refuge accommodation services
• Helpline and outreach
• Trauma-informed counselling
• Survivor advocacy services

Headquarters

HQ city

Woking

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Donations and Fundraising: The charity raises funds through one-off and monthly donations via JustGiving, corporate fundraising (charity of the year partnerships, payroll giving, team challenges), community events (bake sales, quiz nights, sponsored events), and Facebook fundraisers. Monetary donations, vouchers, food, toiletries and cleaning products are also accepted.
2. Corporate Partnerships: Businesses support the charity through corporate fundraising activities, charity of the year nominations, charity auctions, team challenges, payroll giving, and workplace workshops on domestic abuse awareness.
3. Grant Funding: The charity is funded by government bodies (Ministry of Housing, Communities and Local Government; Office of Police and Crime Commissioners; Surrey County Council; Woking Borough Council), foundations (Lloyds Bank Foundation, Community Foundation for Surrey), and charities (BBC Children in Need).

Go-to-market motion1 record

Distribution channels7 records

Marketing channels7 records

Core offering

Your Sanctuary is a Surrey-based registered charity that provides free, confidential, trauma-informed domestic abuse support services. It delivers a multi-channel support ecosystem including a telephone helpline, online chat, women's and men's outreach programmes, refuge safe house accommodation, therapeutic support for children aged 5-16, youth services for 13-18 year olds, and specialist LGBTQA+ outreach. The charity also runs group recovery programmes (Hope 2 Recovery) and awareness/prevention training for professionals and schools.

Product overview

Your Sanctuary is a Surrey-based charity offering a comprehensive suite of confidential domestic abuse support services. The organisation provides a multi-channel support ecosystem comprising the Helpline (telephone support 9am-9pm weekdays), Online Chat (digital support Monday-Friday 9.30am-5pm), and in-person services including Women's Outreach, Men's Outreach, Youth Services, Children's Service, and Refuge accommodation. Core programmes include the Hope 2 Recovery Programme (group recovery), the 'Wanna Talk?' youth programme, and specialist LGBTQA+ community support. The organisation also delivers Awareness and Prevention programmes for professionals and schools. All services are confidential and trauma-informed, with referrals accepted through the helpline or online chat.

Differentiator

Problem solved

Functional benefit

Products and services

• Helpline
• Online Chat
• Women's Outreach (Adult Community Based Services)
• Men's Outreach Service
• Refuge Service
• Children's Service
• Youth Services
• Hope 2 Recovery Programme
• LGBTQA+ Community Support
• Awareness Programme

Quantifiable outcome

• Helpline Standard three-year certification awarded for commitment to delivering effective, high-quality service and knowledgeable, compassionate staff.
• +1 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• Surrey Domestic Abuse Partnership (SDAP)coreStrategic or Co-development PartnerYour Sanctuary is part of SDAP, a group of independent charities working together across Surrey to support survivors of domestic abuse and build a future where domestic abuse is not tolerated.
• DA SEEN (Survivor Steering Group)coreOthersDA SEEN is the SDAP survivor steering group — women from across the four partner specialist domestic abuse outreach services who have all experienced domestic abuse and are committed to informing services, educating statutory agencies, and helping other women.
• EDAC (Ending Domestic Abuse)coreStrategic or Co-development PartnerPartner organisation shown on the website homepage, part of the SDAP network of domestic abuse charities in Surrey.
• South West Surrey Domestic Abuse Services (SWSDAS)coreStrategic or Co-development PartnerYour Sanctuary refers LGBTQA+ clients to SWSDAS which has LGBTQ+ specialists who offer support to survivors of domestic abuse (01483 898884). SWSDAS also provides services for clients outside Your Sanctuary's area.
• Galop (National LGBT+ Domestic Abuse Helpline)coreStrategic or Co-development PartnerGalop provides the National LGBT+ Domestic Abuse Helpline (0800 999 5428) and casework services for LGBT+ survivors. Your Sanctuary refers clients to Galop for specialist LGBTQ+ domestic abuse support.
• Rockpools (Hope 2 Recovery Programme)coreStrategic or Co-development PartnerYour Sanctuary is delivering Rockpools' Hope 2 Recovery Programme — a trauma-informed 6-session group programme for women to understand the dynamics of domestic abuse and its effects on parenting.
• PilotlightminorStrategic or Co-development PartnerCharity partner supporting the organisation.
• Star Support / The Outside ProjectminorStrategic or Co-development PartnerLondon-based LGBTIQ+ domestic abuse refuge and community support service, a by-and-for service providing safe accommodation and community-centred support. Your Sanctuary refers clients to this service.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Others

• SafeLives: UK charity operating as a sector support body for domestic abuse services, providing training, accreditation (including the Helplines Standard), and the Domestic Abuse Matrix tool. Operates as an ecosystem enabler and accreditation partner to Your Sanctuary rather than a direct service competitor.

Broad incumbents

• Women's Aid Federation of England: National federation coordinating a network of local domestic abuse services. Comparable in mission and service design, but operates as an umbrella/federation rather than a direct service provider; relevant as a coordinating body and as a competitor for national grant funding.

Direct peers

• Hestia: London-based charity providing domestic abuse refuges, outreach, and recovery services including the Aurora Centre for LGBT+ survivors. Directly comparable operating model; larger scale and London-centric footprint position it as a broad regional peer.
• Respect: UK charity focused on domestic abuse perpetrator programmes and victim-survivor support. Comparable in the DA sector and runs the Respect Phoneline and accreditation framework for perpetrator interventions; an adjacent peer with overlapping referral pathways.
• Refuge (UK): National domestic abuse charity operating the National Domestic Abuse Helpline, refuges, and community services. Directly comparable in mission, service mix (helpline + refuge + outreach), and survivor segments; larger scale and national footprint make it the dominant UK peer.
• ManKind Initiative: UK charity providing a helpline and information service specifically for male victims of domestic abuse. Directly comparable to Your Sanctuary's Men's Outreach service line and targets the same underserved cohort nationally.
• South West Surrey Domestic Abuse Services (SWSDAS): Surrey-based DA charity and SDAP partner organisation that accepts Your Sanctuary referrals for LGBTQA+ specialist support. Operates a directly comparable service suite across an adjacent Surrey geography, making it both a peer and a referral partner.
• National Domestic Abuse Helpline (run by Refuge): Free 24/7 helpline for domestic abuse victims in the UK, operated by Refuge. Directly comparable service line to Your Sanctuary's helpline but offers 24/7 national coverage that Your Sanctuary does not, making it the default after-hours channel for Your Sanctuary's catchment.
• EDAC (Ending Domestic Abuse): Surrey-based DA charity and SDAP partner shown alongside Your Sanctuary on its homepage. Operates comparable outreach and refuge services within Surrey, directly competing for the same local-authority funding pool.
• Galop: Runs the National LGBT+ Domestic Abuse Helpline and casework services. Your Sanctuary refers LGBTQA+ clients to Galop for specialist support. Closely comparable in mission focus on an underserved survivor cohort, and a referral partner as well as a peer.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/yourSanctuaryUK
• Facebookfacebook.com/yoursanctuary
• Instagraminstagram.com/yoursanctuaryuk
• LinkedInlinkedin.com/company/your-sanctuary

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about yourSanctuary