Nakuru County

What Nakuru County does

Nakuru County is a devolved government entity established in 2013 under Kenya's 2010 Constitution, administering public services for approximately 2.1 million residents across 11 sub-counties and 55 wards. It is led by Governor Susan Kihika, the third governor and first woman to hold the position, supported by a Deputy Governor, County Secretary, CECMs, and Chief Officers across functional departments. The county generates revenue through national government equitable share allocations and own-source collections including single business permits, property rates, parking fees, land rates, and various service fees, overseen by the Finance and Economic Planning department.

The county operates a portfolio of digital government platforms including e-DAMS (Electronic Development Application Management System) for development permits, the Land Information Management System (LIMS) for property records, NakuruPay for citizen payments and license applications, the Mama Hub maternal health application (piloted at Bondeni, Annex, and Bahati health facilities in partnership with Kabarak University, Strathmore, Technical University of Mombasa, IntelliSoft Consulting, and e-Med Solutions), HRMIS for internal HR workflows, PIMS for project management, a Career Recruitment Portal, and a Bursary Application System. It also integrates with Kenya's national e-Citizen platform for services such as birth certificates. Underlying infrastructure includes free WiFi in the Nakuru CBD and ICT systems supporting automated revenue collection.

The county's go-to-market is direct-to-citizen service delivery via online portals, physical service centers across sub-counties and wards, and citizen engagement forums. Its customer base is the resident population of 2.1 million, with primary segments in agriculture (smallholder farmers), healthcare, education, youth (29% of population), and businesses/MSMEs. Strategic positioning emphasizes Nakuru's status as Kenya's fastest-growing city, its agricultural output, tourism attractions (Lake Nakuru National Park, Menengai Crater, Hell's Gate), and its role as a logistics hub on the Northern transport corridor with Standard Gauge Railway and highway access.

Name

Nakuru County

Legal name

County Government of Nakuru

Website

https://nakuru.go.ke

Company type

Public

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Nakuru County is a devolved Kenyan government entity serving approximately 2.1 million residents across 11 sub-counties, delivering healthcare, education, agriculture, infrastructure, and digital government services through online portals and physical offices. It is led by Governor Susan Kihika and contributes 6.1% to Kenya's GDP.

Ownership category

akta.pro rank

Product category

County Government Services

NAICS

Public Administration (92), Executive, Legislative, and Other General Government Support (921), Other General Government Support (921190), Public Finance Activities (921130)

SIC

Services-Social Services (8300), Services-Business Services, Nec (7389)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

Keywords

• Devolved government services
• Public administration services
• E-government platforms
• Municipal revenue collection
• County development programs

Headquarters

HQ city

Nakuru

HQ country

Kenya

HQ region

Africa

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. County Revenue Collection: County government generates revenue through single business permits, property rates, parking fees, land rates, and various service fees. The Finance and Economic Planning department oversees revenue mobilization both locally and externally, including digitization of revenue collection systems.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Nakuru County is a devolved government entity providing public administration and essential services to approximately 2.1 million residents across 11 sub-counties and 55 wards. Its core functions include healthcare, education, agriculture, infrastructure development, trade and tourism, social services, land management, and revenue mobilization. The county increasingly delivers these services through digital platforms including NakuruPay for citizen payments, e-DAMS for development permits, LIMS for land records, and Mama Hub for maternal health digitization.

Product overview

Nakuru County operates a unified platform of digital government services consisting of internal management systems (HRMIS, PIMS) and citizen-facing portals (NakuruPay, e-DAMS, LIMS, Career Recruitment Portal, Bursary Application System). The county also launched a maternal health digitization tool (Mama Hub) developed in partnership with universities and technology consultants. The ecosystem is characterized by interconnected platforms enabling online payments, permit applications, land management, HR processes, and citizen engagement, all accessible through the county's main web presence and dedicated service portals.

Differentiator

Problem solved

Functional benefit

Products and services

• NakuruPay Citizen Services Portal Online citizen services portal enabling residents to make payments, apply for parking permissions, business licenses, and access various county government services.
• e-DAMS (Electronic Development Application Management System) Electronic system for streamlining development permits and enhancing planning efficiency by digitizing the development application submission and approval workflow for county residents and developers.
• Land Information Management System (LIMS) Digital land information management system for automating land records, titling, and land-related transactions within the county for property owners and planners.
• Mama Hub Application Mobile/digital application for digitizing maternal health information, including Antenatal Care booklet digitization, piloted at Bondeni, Annex, and Bahati Health facilities to enable timely interventions and reduce maternal mortality.
• Career Recruitment Portal Online portal for job applications and career recruitment processes within Nakuru County government, handling applications for county positions and career opportunities.
• Bursary Application System Digital system for processing and managing student bursary applications for education support within the county, used by students and families applying for financial education assistance.
• Digital Support Platform for Vulnerable Groups Digital platform providing services and support mechanisms for vulnerable populations within Nakuru County, addressing social protection needs.
• Human Resource Management System (HRMIS) Internal HR management system used by Nakuru County to manage employee records, recruitment processes, and HR workflows for county staff.
• Project Information Management System (PIMS) Internal project management system for tracking and managing county development projects and initiatives across various departments.

Quantifiable outcome

• Ranked #1 nationally in CASSCOM 2025 Performance Report
• +3 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

Eleven partnerships are on record, tiered major and medium.

• Village ImpactmajorStrategic or Co-development Partner · 4 February 2026Non-profit partnership to expand education infrastructure. Has constructed and equipped 16 primary and secondary schools, benefiting over 6,000 learners yearly with ambitious plans to increase impact.
• WWF (World Wide Fund for Nature)majorStrategic or Co-development Partner · 22 January 2026Partnership to restore Lake Naivasha Basin amid growing climate and environmental pressures. Addresses unsustainable water abstraction, rapid urbanization, agricultural expansion, and climate change impacts threatening the basin's ecological integrity.
• GAIN (Global Alliance for Improved Nutrition)majorStrategic or Co-development Partner · 27 November 2025Partnership to boost cold storage management at Free Area Market, helping reduce post-harvest losses and improve food security for agricultural producers.
• FarmerCoopHubmediumStrategic or Co-development Partner · 16 October 2025Pilot county in launch of FarmerCoopHub platform to revolutionize agriculture through farmer cooperative digitization and support.
• Cardiff UniversitymediumStrategic or Co-development Partner · 6 October 2025Partnership to advance multi-hazard preparedness and disaster risk policy for Nakuru City. Focus on disaster risk reduction and emergency response planning.
• Kentegra LtdmajorStrategic or Co-development Partner · 10 July 2023US-backed company constructing multi-million pyrethrum processing factory in Malewa West Ward, Gilgil Sub-county. US government committed $10 million through DFC. Factory to support 90,000 smallholder farmers across Kenya.
• KCEP-CRAL (Kenya Cereal Enhancement Programme)majorStrategic or Co-development Partner · 3 July 2023Partnership with Government of Kenya, European Union, and IFAD through Climate Resilient Agricultural Livelihoods Window. Supports smallholder farmers with warehouses, silos, and market linkages.
• Hope World Wide Kenya (HWWK)majorStrategic or Co-development Partner · 29 June 2023Harm reduction project partnership to address drug abuse. Combines education, prevention, treatment, and support systems with multisectoral approach including sensitization, capacity building, and community outreach.
• KEMRI Wellcome TrustmediumStrategic or Co-development Partner · 23 November 2022Partnership for tungiasis (jigger) survey to determine prevalence, geographic distribution, and seasonality. Research project conducted in two rounds during wet and dry seasons.
• Family BankmajorGTM or Marketing Partner · 22 November 2022Partnership for school feeding program for Early Childhood Development education on pilot basis. Family Bank (4th largest in Kenya, 128 billion KES in assets) providing support for Governor's education initiatives.
• WWF Kenya, Slum Dwellers International, SEAF-K, ALINmediumStrategic or Co-development Partner · 5 October 2022Voices for Just Climate Action (VCA) partnership for Ward Climate Change Planning Committees formation and climate action mainstreaming across county wards.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Kisumu County: Large Kenyan devolved county with similar devolved functions and active digital government initiatives. Comparable as a county pursuing health digitization, revenue mobilization, and urban planning modernization.
• Kiambu County: Kenya's second-largest county by population (~2.4M) and a peer devolved unit near Nairobi. Compares on devolved functions, citizen service delivery, and digital government priorities for a high-population peri-urban county.
• Uasin Gishu County: Rift Valley neighbor with a comparable agricultural powerhouse profile (maize, wheat) and devolved county structure. Useful comparability on agricultural sector performance, which Nakuru leads nationally in CASSCOM.
• Machakos County: Large Kenyan devolved county with comparable mandate across agriculture, health, education, and revenue collection. Peer on devolved governance, county digitization, and infrastructure delivery to a multi-sub-county population.
• Nairobi City County: Kenya's largest and capital county government. Compares directly as a devolved county delivering e-government services, urban planning, healthcare, and revenue collection across a similar constitutional mandate — just at substantially larger scale.
• County Government of Kisii: Mid-sized Kenyan devolved county pursuing digital service delivery and revenue digitization. Comparable as a county modernizing citizen services and pursuing e-government platforms at sub-national scale.

Regional players

• Laikipia County: Neighboring devolved county with comparable agricultural and tourism profile, including ecological considerations. Useful regional comparability on county-level service delivery and natural-resource stewardship.
• Nyandarua County: Adjacent Rift Valley county with shared devolved governance framework and agriculture-heavy economy. Useful regional comparability; additionally relevant because Nakuru's City Manager previously served as CECM there.
• Kajiado County: Neighboring devolved county with similar peri-urban and tourism dynamics. Comparable as a county managing rapid urbanization pressures alongside agricultural and tourism mandates.

Others

• Nakuru City Board: City management board within Nakuru County government that handles urban planning, infrastructure, and trade functions. Relevant as an internal peer showing the urban administration layer beneath the county.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/NakuruCountyGov
• Facebookfacebook.com/CountyGovernmentofNakuru
• LinkedInlinkedin.com/company/nakuru-county-government-office

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nakuru County