Grad Zenica

What Grad Zenica does

Grad Zenica is the municipal government of the City of Zenica, the fourth-largest city in Bosnia and Herzegovina with approximately 115,000 residents, located in the Zenica-Doboj Canton of the Federation of Bosnia and Herzegovina. It is responsible for urban planning, infrastructure maintenance, municipal administration, and the delivery of public services to citizens, local businesses, investors, civil society organizations, and senior residents. Funding comes from municipal taxes, fees, and government allocations, complemented by international development grants and soft loans — not from commercial product sales.

The city operates a unified e-governance platform accessible through zenica.ba and a mobile application (iOS/Android). The platform bundles E-Registar (full registry of administrative procedures), E-Matičar (vital-statistics requests with online bank-card payment), a Queue Management System that lets citizens monitor counter tickets via smartphone, an Open Data Portal, an Investor Center that centralizes registration-to-permit guidance, an E-Dijaspora module for diaspora engagement, and an Online Public Discussions module for civic participation. Four wholly-owned municipal utilities — JP "ViK" (water/sewage), JP "GRIJANJE" (district heating), the spatial-planning public company, and PD "Regionalna deponija Mošćanica" (regional waste disposal) — deliver infrastructure services.

Commercially, Grad Zenica is not a revenue-generating enterprise; its pricing model is non-applicable. Service distribution combines self-serve digital channels (e-services portal, mobile app), physical service counters at City Hall, an Investor Center, and grant programs such as the Youth Bank / Blue Grants executed with Fondacija Mozaik. Strategic positioning is anchored on Motorway 5c (Budapest–Adriatic corridor), the Master Plan 2016–2036, the Business Friendly Certification, and partnerships with the Saudi Fund for Development, Swiss SECO/KfW, the EU Delegation, the German partnership city Gelsenkirchen, and ArcelorMittal on a planned energy/district-heating joint venture. Recent major capital programs include the USD 25M City Ring Road (completed 2016), the wastewater treatment plant (construction started July 1, 2026), and the public-interest declaration for a National Stadium (July 2026).

Name

Grad Zenica

Legal name

Grad Zenica

Website

https://zenica.ba

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

Grad Zenica is the municipal government of the City of Zenica in Bosnia and Herzegovina, providing urban planning, infrastructure maintenance, public utilities, and a multi-module e-governance platform to approximately 115,000 residents, local businesses, and investors.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Urban Planning and Community and Rural Development (92512)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

akta.pro secondary industry

Urban & Regional Planning (Land Use, Zoning, Master Planning) (BPAIANAD)

Keywords

• Municipal government services
• E-governance platforms
• Urban planning
• Public infrastructure
• Citizen administration

Headquarters

HQ city

Zenica

HQ country

Bosnia & Herzegovina

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales

Distribution channels5 records

Marketing channels7 records

Core offering

Grad Zenica operates municipal governance for the City of Zenica, delivering public administration, urban planning, infrastructure maintenance, and community services to citizens, businesses, and investors. The offering combines physical service counters and a comprehensive e-governance digital platform comprising the E-Registar, E-Matičar (civil registry with online bank card payments), Queue Management System, Open Data Portal, Investor Center, E-Dijaspora, and Online Public Discussions, supported by mobile applications on iOS and Android.

Product overview

Grad Zenica operates a unified e-governance platform comprising multiple digital services accessible via website and mobile application. The core offering includes citizen-facing e-services such as E-Registar for administrative procedures, E-Matičar for vital statistics, and a Queue Management System (QMS) for counter services. Additional digital services include an Open Data Portal, Investor's Corner for business facilitation, E-Dijaspora for diaspora engagement, and Online Public Discussions for civic participation. The mobile application (available on Google Play and Apple Store) provides citizens access to city services, news, and announcements. These services are interconnected components of the city's broader E-Governance System initiative.

Differentiator

Problem solved

Functional benefit

Products and services

• Grad Zenica Mobile Application Official mobile application for citizens of Zenica providing access to municipal services, news, announcements, and administrative procedures, available on Google Play and Apple App Store.
• E-Registar Comprehensive digital registry of all administrative procedures offered by the City of Zenica government, enabling citizens to find the procedure, requirements, and steps required for any municipal request.
• E-Matičar (E-Civil Registry) Online service allowing citizens to submit requests for vital statistics (civil registry) extracts and complete payment online via bank cards, eliminating the need for in-person visits.
• Queue Management System (QMS) Online information system enabling citizens to monitor queue ticket numbers at city counters in real-time via smartphone, allowing them to leave the counter area while waiting for their turn.
• Open Data Portal (Portal otvorenih podataka) Central digital platform for the collection, categorization, and public distribution of open government data from the City of Zenica.
• Investor's Corner (Centar za Investitore) Digital platform designed to facilitate investment in Zenica by providing potential investors with comprehensive information spanning business registration, taxation, incentives, construction permits, trade zone access, and regulatory documents.
• E-Dijaspora Online networking platform connecting the Zenica diaspora community living abroad with their hometown, enabling communication, civic engagement, and partnership opportunities with the City.
• Online Public Discussions (Online javne rasprave) Application module enabling the organization of public discussions through the official city website, where citizens can view and participate in active public debates on municipal issues.

Quantifiable outcome

• 4% budget increase year-over-year
• +3 more outcomes

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Seven partnerships are on record, tiered major and core.

• EU Delegation to Bosnia and HerzegovinamajorStrategic or Co-development Partner · 15 May 2017EU Ambassador Lars-Gunnar Wigemark visited City of Zenica to meet with Mayor Fuad Kasumović. Discussions covered district heating, drinking water, waste water system, stray dog shelter, and joint venture company between ArcelorMittal and City. German Ambassador Hohmann also met with local entrepreneurs. EU support expected for Animal Shelter NGO operations.
• ArcelorMittalmajorStrategic or Co-development Partner · 1 January 2017Planned establishment of joint venture company between ArcelorMittal, Finnish equipment manufacturing company, and City of Zenica to cover energy production for ArcelorMittal and provide stable source of heat for city district heating system.
• Engagement Global (German Development Agency)coreStrategic or Co-development Partner · 24 November 2016Engagement Global-sponsored program of cooperation between German cities and their counterparts from South-East Europe as part of Agenda 2030 implementation. Two-year pilot program aimed at achieving local development goals of the 17 sustainable development goals. Zenica participates with its German partner Gelsenkirchen.
• Local Economic Development CouncilcoreStrategic or Co-development Partner · 7 April 2016Council established with 8 private sector representatives, 5 public sector representatives (including ZEDA), and 2 NGO representatives. Primary goal: improve dialogue between public and private sector to create business-friendly environment. Key criterion for Business Friendly Certification program.
• Gelsenkirchen (Germany - Sister City)coreStrategic or Co-development Partner · 1 January 2016German sister city partnership in the Engagement Global-sponsored city-to-city cooperation program. Pilot project for installation of solar panels at Zenica Scout Camp near Boracko Lake. Joint efforts on renewable energy and Agenda 2030 implementation. Delegation visits including Ms Melina Draws, Mr. Andreas Piwek, and Mr. Heinz Meyer from Zenica-Gelsenkirchen Friendship NGO.
• Fondacija Mozaik (Mozaik Foundation)coreGTM or Marketing PartnerCooperation with Omladinska Banka Zenica and Fondacija Mozaik for youth entrepreneurship grants (Blue Grants) supporting persons with business ideas or registered businesses.
• ZEDA (Economic Development Agency Zenica)coreStrategic or Co-development PartnerLocal economic development agency representing public sector on Local Economic Development Council. Works with private sector and NGOs to create business-friendly environment and investment attraction.

Scale indicators7 records

Recent moves8 records

Expansion highlights6 records

Regional players

• City of Novi Sad: Second-largest Serbian city with mature e-government services, EU-funded infrastructure programs, and university-town dynamics — relevant regional comparator for Zenica's e-governance and Agenda 2030 work.
• City of Niš: Third-largest Serbian city and a regional SEE municipal peer with active e-government, EU-funded infrastructure programs, and post-industrial economic restructuring analogous to Zenica's agenda.
• City of Kragujevac: Serbian city of comparable industrial-heritage profile (former Zastava/FCA hub) executing post-industrial redevelopment, e-government rollouts, and international donor partnerships — a strong regional benchmark for Zenica's transition.

Direct peers

• Grad Mostar: Herzegovina-Neretva Canton seat and major BiH municipality. Comparable in scale and remit to Zenica, with overlapping municipal administration, infrastructure, and e-government functions.
• Grad Banja Luka: Largest city in Republika Srpska and second-largest in BiH, operating parallel municipal administration, e-services, urban planning, and public utility functions — the principal peer on the other BiH entity.
• Stadt Gelsenkirchen: German sister city of Zenica under the Engagement Global city-to-city cooperation program; runs renewable-energy and Agenda 2030 pilots jointly with Zenica and serves as a directly comparable municipal peer operating in a heavily post-industrial context.
• Grad Sarajevo: Capital city of the Federation of Bosnia and Herzegovina and the country's largest municipality. Operates a comparable set of municipal e-services, citizen-facing administrative platforms, and public-utility subsidiaries, making it the most directly comparable BiH city to Grad Zenica.
• Grad Tuzla: Federation BiH city that shares the Swiss Government SECO flood-recovery grant with Zenica and operates analogous municipal services, public utilities, and administrative functions — explicitly named alongside Zenica in donor programming.
• Grad Bihać: Una-Sana Canton seat and a comparable mid-sized BiH municipality with similar municipal-service, utility-company, and citizen-administration structures.

Others

• Engagement Global: German development agency sponsoring the city-to-city cooperation program in which Zenica and Gelsenkirchen participate; functions as an enabling partner for Zenica's Agenda 2030 and renewable-energy pilot projects.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/GradskaupravaZenica

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Grad Zenica