Village of Cary

What Village of Cary does

Village of Cary is a municipal government entity headquartered at 755 Georgetown Drive, Cary, Illinois, providing local administration, public safety, infrastructure, and community development services to the residents and businesses of Cary (McHenry County). The Village operates a multi-department structure spanning a Police Department, Public Works Department (water, wastewater, roads, winter operations), Community Development Department (zoning, permitting, inspections), Finance Department, and a Village Administrator's Office. It is governed by an elected Mayor and Village Board of Trustees and serves a single, geographically bounded jurisdiction without commercial competition.

Its core technology stack is a CivicPlus content management system powering the official website (caryillinois.com), extended with ArcGIS Experience Builder (Report a Concern), ArcGIS Hub (Public GIS Maps), Constant Contact (Cary News Weekly newsletter), TextCaster (SMS notifications), and YouTube/Facebook/LinkedIn for civic communications. Resident-facing digital services include online utility billing and payments, building and stormwater permit submission, parking permit management, FOIA request submission, FOIA request processing, FOIA records access, a FOIA public records portal, an events calendar (Summer Farmers Market, Cary Cruise Night), and an Agenda & Minutes center archiving Village Board, Committee of the Whole, Police Commission, and Board of Zoning meetings. Accessibility compliance targets Section 508 and WCAG 2.0 AA via CivicPlus.

The Village's revenue model is that of a municipal government rather than a commercial enterprise: funding derives from property and sales taxes, water/wastewater utility fees, building and parking permit fees, intergovernmental transfers, and philanthropic donations (e.g., the Gliniecki Community Plaza donation channeled through The Community Foundation for McHenry County). Service delivery is hybrid: walk-in at Village Hall (Mon-Thu 8:30am-5pm; Fri 8:30am-12pm), phone (847-639-0003), and self-serve via the online portal. Primary customer segments are Village Residents (utility billing, permits, public safety), Local Businesses (licensing, TIF/economic development), and Visitors and Tourists (community events, downtown access). Sub-brands include 'Choose Cary' for economic development and the Gliniecki Community Plaza for civic programming.

Name

Village of Cary

Legal name

Village of Cary

Website

https://caryillinois.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

51–100 employees

Short description

Village of Cary is a municipal government entity in Cary, Illinois that provides public safety, infrastructure, permitting, utility billing, and community development services to village residents, local businesses, and visitors within its jurisdictional boundaries.

Ownership category

akta.pro rank

Product category

Municipal Government Administration

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Housing Programs, Urban Planning, and Community Development (9251)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Economic Development & Business Licensing (Local) (BPAIACAN), Planning, Zoning, Permitting & Code Enforcement (BPAIACAE), Parks, Recreation & Cultural Services (BPAIACAI), City Clerk/Records, Elections & Civic Engagement (BPAIACAB)

Keywords

• Municipal government services
• Public administration
• Utility billing services
• Building permit services
• Public safety services

Headquarters

HQ city

Cary

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Distribution channels3 records

Marketing channels6 records

Core offering

The Village of Cary is a municipal government entity that delivers local administration, public safety (Police Department), infrastructure and public works, water and wastewater utility services, building and parking permitting, community development, and civic engagement programming to the residents, businesses, and visitors of Cary, Illinois. Services are delivered through in-person Village Hall operations and a CivicPlus-powered online portal that enables utility billing payments, permit applications, FOIA requests, GIS maps, meeting agendas and minutes, community event listings, and resident concern reporting.

Product overview

The Village of Cary operates a comprehensive municipal services platform built on the CivicPlus content management system, offering residents a unified suite of online services organized around government operations, community development, and public utilities. The core digital infrastructure consists of a CivicAlerts news and notification system, an online calendar and events platform for community programming (Summer Farmers Market, Cary Cruise Night) and public meetings (Village Board, Committee of the Whole, Board of Zoning), and an Agenda and Minutes Center providing archived meeting documents and YouTube-embedded video recordings. Resident-facing service portals include an online permit system for building and construction permits, a utility billing and payment portal for water and sewer services, a FOIA request submission system, a Report a Concern tool built on ArcGIS Experience Builder, and parking permit management. The platform also encompasses a Public GIS Maps portal (ArcGIS Hub), Staff Directory, and TextCaster-based text alert subscriptions. The Downtown Cary/Economic Development initiative branded as 'Choose Cary' supports business development and redevelopment projects including Cary Horizon, The Seasons at Cary, Maplewood Property, and others. The portfolio does not include a commercial software product in the traditional SaaS sense; it is a government operations and citizen engagement platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Utility Billing & Payment Online portal enabling Village of Cary residents to view and pay utility bills (water and wastewater), manage water service (start/stop), and access new resident information.
• Online Permit System Digital portal for submitting and managing building permits, residential permits, commercial permits, stormwater management permits, and contractor registrations within the Village of Cary.
• CivicAlerts News and Notification System Automated alert and news distribution system enabling Village of Cary residents to subscribe and receive notifications about community news, emergencies, and village announcements via email.
• Agenda & Minutes Center Document management system providing Village of Cary residents with access to meeting agendas, minutes, and video recordings for all Village Board, Committee of the Whole, Police Commission, and Board of Zoning meetings.
• Online Calendar and Community Events Event management system listing community events (Summer Farmers Market, Cary Cruise Night) and public meetings (Village Board, Committee of the Whole, Board of Zoning) with iCalendar/RSS subscription capabilities.
• Public GIS Maps Geographic information system portal providing interactive maps for the Village of Cary, including property information, zoning, infrastructure, and community assets via ArcGIS Hub.
• FOIA Request System Online Freedom of Information Act request submission portal for accessing public records of the Village of Cary, with processing and response management capabilities.
• Report a Concern Citizen engagement tool built on ArcGIS Experience Builder enabling Village of Cary residents to submit and track community concerns and issues through a geographic interface.
• Parking Services Online system for managing commuter parking, on-street parking permits, overnight parking requests, and public transportation information in the Village of Cary.
• Police Department (Public Safety Services) Municipal police services for the Village of Cary, including law enforcement, public safety programs, and community outreach such as business-visitation programs conducted on behalf of the Police Department.
• Choose Cary Economic Development Initiative Economic development initiative promoting Cary, Illinois as a business destination, including community profiles, TIF district information, and business startup resources for prospective and existing businesses.

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

Partnerships

Two partnerships are on record, tiered significant.

• The Community Foundation for McHenry CountysignificantOthers · 21 September 2021The Community Foundation for McHenry County facilitated a generous donation from Greg and Dana Gliniecki, village residents, which funded the Gliniecki Community Plaza development. The Foundation played a crucial role in helping secure the donation for the betterment of the Village of Cary and McHenry County.
• Greg and Dana GlinieckisignificantOthersVillage residents who made a generous donation through The Community Foundation for McHenry County to fund the Gliniecki Community Plaza at 100 W. Main Street.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Direct peers

• Village of Barrington: Mid-sized Illinois village serving a similar suburban residential population with police, public works, permitting, and parks services; competes for similar quality-of-life-driven residential and small-business investment.
• City of McHenry: McHenry County municipality delivering a comparable mix of municipal services (police, public works, utilities, permitting, parks) with a similar population scale to Cary.
• City of Crystal Lake: Larger McHenry County municipality offering public safety, community development, permitting, and parks and recreation services; a direct local competitor for residents, businesses, and development projects.
• Village of Lake in the Hills: Neighboring Illinois village in the same labor and housing market as Cary; provides comparable utilities, public works, community development, and parks services, making it a close functional peer.
• Village of Huntley: Similar-sized Illinois village in the McHenry/Kane region offering comparable municipal functions (police, public works, permitting, community development) and competing for the same development pipeline.
• Village of Carpentersville: Comparable mid-sized Illinois village in the broader northwest suburban region, providing the full suite of municipal services (public safety, public works, permitting, community development) that overlaps with Cary's scope.
• Village of Algonquin: Adjacent Illinois village referenced in Cary's Quick Links (Algonquin Township); serves a similar mix of residential and small-business constituents in McHenry/Kane counties with comparable municipal services such as public works, police, permitting, and parks.
• Fox River Grove: Small Illinois village directly neighboring Cary that provides an analogous set of municipal services — water/wastewater utilities, public works, building permits, police, and parks — to a comparable residential population.
• City of Woodstock: McHenry County seat providing municipal services analogous to Cary's (public safety, public works, community development, utilities) and competing for commerce, events, and visitors in the same regional market.

Others

• CivicPlus: Government technology vendor whose CivicPlus CMS underlies Cary's website and supports agenda/minutes, CivicAlerts, and event calendar workflows; an enabling technology partner rather than a competing municipality.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@villagecary3661
• Facebookfacebook.com/VillageofCaryIL
• LinkedInlinkedin.com/company/village-of-cary

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Village of Cary