Cap Santé Mentale

What Cap Santé Mentale does

CAP santé mentale (legal name: Confédération des associations de proches en santé mentale du Québec), founded in 1986 and headquartered in Quebec City, is a non-profit provincial confederation that coordinates a network of 55 member associations providing free, confidential support services to family caregivers of people living with mental health disorders (schizophrenia, bipolar disorder, depression, anxiety disorders, OCD, personality disorders) across all 17 Quebec administrative regions. The organization was continuously subsidized by the Quebec Ministry of Health and Social Services (MSSS) starting in 1991 and was rebranded in 2023 from its former name Réseau Avant de Craquer to broaden its positioning.

Its service portfolio combines human-delivered support — a province-wide reference line (1-855-272-7837), a specialized family peer listening line (1-800-349-9915), and in-person services through regional associations — with digital tools including the CAP Mieux-être self-management application (launched October 2024), the CAP vers des solutions interactive guide, the CAP vers l'entourage podcast, the Aider sans filtre youth program (ages 8–25), and the Garder le CAP documentary. All services to caregivers are provided free of charge without requiring a health insurance card.

The business model is a non-profit funding structure: a recurring MSSS government subsidy forms the core revenue base, supplemented by foundation grants (Fondation Québec Philanthrope, L'Appui proches aidants) and tiered corporate partnerships (AbbVie, Rio Tinto as platinum; Otsuka, Lundbeck, Janssen as gold/silver; Desjardins and others as friend-level). Revenue is not publicly disclosed. Strategic priorities under Director General René Cloutier (appointed April 2018) include institutionalizing the Pair Aidance Famille family peer support model — which received Quebec government recognition in 2021 — and expanding employer-facing support through the 2025 awareness campaign and the ImpactReel.ca workplace toolkit.

Name

Cap Santé Mentale

Legal name

Confédération des associations de proches en santé mentale du Québec (CAP santé mentale)

Website

https://capsantementale.ca

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

11–50 employees

Short description

CAP santé mentale is a Quebec-based non-profit confederation of 55 member associations providing free, confidential support — including reference lines, family peer support, and digital self-management tools — to family caregivers of people living with mental health disorders.

Ownership category

akta.pro rank

Product category

Mental health caregiver support services

NAICS

Other Individual and Family Services (624190), Social Assistance (624)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGACAD)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGAEAH), Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

Keywords

• Mental health caregiver support
• Family peer support services
• Psychosocial support programs
• Caregiver self-management tools
• Community mental health associations

Headquarters

HQ city

Quebec

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Government Subsidy: Provincial government funding from the Ministère de la Santé et des Services sociaux (MSSS) since 1991, providing core operational support.
2. Corporate Partnerships and Donations: Platinum, gold, silver, and friend-level corporate partnerships including AbbVie, Rio Tinto, Janssen, Otsuka, Lundbeck, and others. Corporate donor program including iA Groupe financier.
3. Foundation Grants: Funding from foundations including Fondation Québec Philanthrope, L'Appui proches aidants, and others for specific programs.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

CAP santé mentale is a Quebec provincial non-profit confederation that coordinates a network of 55 member associations to provide free, confidential information, listening, peer support, professional psychosocial support, training, and respite services to family caregivers of people living with mental health disorders. Services are delivered through reference lines, regional associations, digital self-management tools (CAP Mieux-être), and targeted programs for youth caregivers (Aider sans filtre).

Product overview

CAP santé mentale operates as a provincial nonprofit organization that coordinates a network of 55 member associations providing support to caregivers and families of people living with mental health disorders in Quebec. The organization's offerings combine direct support services (reference and listening lines staffed by trained personnel and peer supporters) with digital tools (CAP Mieux-Être self-management application, CAP vers des solutions interactive guide, podcast series), awareness campaigns, and specialized programs for youth (Aider sans filtre). The core service is the reference line connecting people to regional member associations, supplemented by the family peer supporter listening line. The organization also produces documentary content (Garder le CAP) and conducts annual awareness campaigns focused on workplace support for caregivers.

Differentiator

Problem solved

Functional benefit

Brands

• CAP Mieux-Être: A self-management tool and mobile application for loved ones to support their well-being while accompanying a person living with a mental health disorder.
• Aider sans filtre
• Clic de l'Espoir

Products and services

• Reference Line for Caregivers (1 855 272-7837) A toll-free reference line connecting caregivers of people with mental health disorders to the appropriate local member association based on their geographic location across Quebec.
• Family Peer Support Listening Line (1 800 349-9915) A specialized listening line staffed by trained family peer supporters (Pairs Aidants Famille) offering empathetic support to relatives of people living with mental health disorders, based on lived experience.
• Network of 55 Member Associations A network of 55 member associations distributed across all regions of Quebec providing free, confidential professional support services including psychosocial support, peer groups, training, and respite services to caregivers and families of people with mental health issues.
• CAP Mieux-être Self-Management Application A self-management digital tool and mobile application for caregivers to support their well-being while accompanying a loved one with a mental health disorder.
• CAP vers des solutions Interactive Guide An interactive online tool designed to guide caregivers through various situations and provide solutions for supporting a loved one with mental health issues.
• Aider sans filtre Youth Project A youth project focused on young people who support family members with mental health challenges, providing age-appropriate resources and support, by young people for young people.
• CAP vers l'entourage Podcast A podcast series providing information, testimonials, and support guidance for caregivers of people with mental health disorders.
• Garder le CAP Documentary A documentary film highlighting the role of young people living with a family member who has a mental health disorder, produced to raise awareness and change perceptions.
• Zone Ados and Zone Jeunes Adultes Youth Portals Dedicated sections for teenagers and young adults providing age-appropriate information and resources about mental health caregiving.
• Pair Aidance Famille Support Model A peer support approach where trained family members (Pairs Aidants Famille) provide support to other caregivers based on their lived experience, with a certified training framework developed in partnership with AQRP.
• Clic de l'Espoir Digital Guide Digital guide providing resources and support pathways for caregivers of people with mental health disorders.

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Twelve partnerships are on record, tiered flagship, core and minor.

• AbbVieflagshipGTM or Marketing PartnerPlatinum-level partner in the awareness campaign activities. AbbVie Canada is a pharmaceutical company focused on innovative medicines for complex health challenges.
• Rio TintoflagshipGTM or Marketing PartnerPlatinum-level partner supporting awareness campaign activities. Rio Tinto is a mining corporation operating in Quebec (Alma, Saguenay-Lac-Saint-Jean facilities).
• Janssen (Johnson & Johnson)coreGTM or Marketing PartnerSilver-level partner. Janssen Canada is the pharmaceutical innovation subsidiary of Johnson & Johnson, focused on oncology, immunology, neuroscience, and pulmonary hypertension.
• OtsukacoreGTM or Marketing PartnerGold-level partner. Otsuka Canada Pharmaceutical Inc. is a healthcare company focused on innovative drugs and healthcare products.
• LundbeckcoreGTM or Marketing PartnerGold-level partner. Lundbeck is a global pharmaceutical company focused on brain diseases.
• CHSSN (Community Health and Social Services Network)coreStrategic or Co-development PartnerSilver-level partner. CHSSN supports English-language health and social service organizations in Quebec, including contributing to the English version of CAP santé mentale's website.
• Fondation Québec PhilanthropecoreGTM or Marketing PartnerPartner supporting programs including the 'Ensemble, être là pour ceux qui le sont pour nous!' employee assistance program for mental health community organizations in Capitale-Nationale and Chaudière-Appalaches.
• ConcilivicoreStrategic or Co-development PartnerSilver-level partner and collaborator on the 2025 awareness campaign. Concilivi supports employers in implementing work-family reconciliation measures, providing practical resources for supporting caregiver employees.
• SigmundcoreStrategic or Co-development PartnerSilver-level partner and 2025 campaign collaborator. Sigmund creates digital solutions and partnered in the awareness campaign activities.
• AQRP (Association québécoise pour la réadaptation psychosociale)coreStrategic or Co-development PartnerPartners with CAP santé mentale as the certification body for Pair Aidance Famille training, in collaboration with researcher Marie-Hélène Morin from Université du Québec à Rimouski.
• Université du Québec à Rimouski - Marie-Hélène Morin Research TeamcoreStrategic or Co-development PartnerResearch team led by Professor Marie-Hélène Morin specializing in peer support, developing the provincial reference framework and certification training for Pair Aidance Famille.
• PAIRPEP Project - Dr. Amal BakiminorStrategic or Co-development PartnerResearch project led by psychiatrist Amal Baki focused on peer support implementation in mental health services.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• NAMI (National Alliance on Mental Illness): U.S. national mental health family-caregiver nonprofit with affiliate/state network model closely analogous to CAP's 55-association structure.
• Canadian Mental Health Association (CMHA): Largest Canada-wide mental health nonprofit; broader mandate but overlapping family/caregiver education, peer support, and provincial chapter structure.
• Mental Health Commission of Canada: Federal policy and program body influencing mental health caregiver strategy in Canada; overlapping policy advocacy and family peer support initiatives.

Direct peers

• Association québécoise pour la réadaptation psychosociale (AQRP): Quebec psychosocial rehabilitation association partnered with CAP santé mentale as the certification body for Pair Aidance Famille; directly comparable in mental health community support and peer-support training.
• Fondation québécoise pour la santé mentale: Quebec mental health foundation funding caregiver and family programs; comparable donor/partnership ecosystem and awareness campaigns.
• Revivre: Quebec mental health NGO providing support to people with anxiety, depression, and bipolar disorder and their families; comparable peer-support and education mission.
• AmiQuébec: Quebec-based nonprofit supporting families of people with mental health issues; overlapping caregiver mandate, regional association model, and free service offering.
• Schizophrenia Society of Canada / Société québécoise de la schizophrénie: National/Quebec nonprofit supporting individuals and families affected by schizophrenia and psychosis; directly comparable family-caregiver support model.
• L'Appui proches aidants: Quebec provincial caregiver support funder; directly comparable caregiver focus and a key financial partner of CAP santé mentale, with overlapping constituency of family caregivers.

Regional players

• Family Caregivers of British Columbia: Provincial caregiver support organization with similar reference lines, peer support, and education services, but operating in British Columbia rather than Quebec.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@capsantementale
• Facebookfacebook.com/capsantementalequebec
• LinkedInlinkedin.com/company/cap-sant%C3%A9-mentale
• Instagraminstagram.com/capsantementale_quebec
• TikToktiktok.com/@capsantementale
• Xx.com/CAP_SMQ

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Cap Santé Mentale