VON Canada

What VON Canada does

VON Canada (Victorian Order of Nurses for Canada) is a registered Canadian charity founded in 1897, headquartered in Ottawa, and operating across Ontario and Nova Scotia. The organization provides home and community-based health and support services to seniors, adults with disabilities, family caregivers, and individuals requiring end-of-life care, organized into five categories: Health at Home, Health in the Community, Respite and Caregiver Support, End-of-Life Care, and Social Connection. VON employs 5,001-10,000 people and runs an extensive physical footprint including at least 18 regional offices, multiple community nursing clinics, nurse practitioner clinics, the Sakura House hospice residence, and bilingual service delivery through the Clinique francophone. Services range from clinical nursing, occupational and speech therapy, palliative care, and personal support to Meals on Wheels (hot and frozen), transportation, foot care, bathing programs, flu clinics, and volunteer-driven social connection programming.

The organization's core technology is eHomecare, an innovative team-based model in which a licensed nurse remotely supervises and instructs a personal support worker (health care technician) visiting clients at home, with data and observations transmitted via wireless technology. VON also operates the SMILE Portal, a ServiceNow-based digital product for service coordination among clients and providers across the SMILE program. The organization holds Accreditation Canada accreditation and Best Practice Spotlight Organization (BPSO) designation, and runs pilot programs such as CAPABLE in partnership with the Nova Scotia Department of Seniors and Long-Term Care and Johns Hopkins School of Nursing.

VON's revenue model is anchored by government-funded healthcare services from the Ontario and Nova Scotia provincial governments for publicly funded home and community care, supplemented by means-tested client fees (Home Help, Safety at Home installations), per-meal transaction fees for Meals on Wheels (frozen), and donations (charitable registration number 129 482 493 RR0001). Its go-to-market relies on healthcare provider referrals, hospital discharge planning (including the Home at Last program), strategic Ontario Health Team partnerships (e.g., Durham Region, ESO-SEMEL), community outreach, and a digital presence via its website and major social platforms. The customer base spans individual seniors and adults with disabilities, family caregivers, end-of-life care recipients, socially isolated individuals, and government health-system partners.

Name

VON Canada

Legal name

Victorian Order of Nurses for Canada

Website

https://von.ca

Company type

Private

Founded year

1897

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

VON Canada is a 125-year-old Canadian nonprofit charity providing home and community-based nursing, personal support, palliative care, respite, and social connection services to seniors, adults with disabilities, and caregivers across Ontario and Nova Scotia.

Ownership category

akta.pro rank

Product category

Home and Community Healthcare Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Home Health Care Services (6216)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300)

akta.pro primary industry

Personal Care / Non-Medical Home Care (Private Duty) (HLAFAEAB)

akta.pro secondary industries

Respite Care for Adults with Disabilities / Special Needs (HSABAGAI), Post-Acute & Transitional 24/7 In-Home Care (Hospital/SNF Discharge) (HSABAHAF), Volunteer & Companion Support Services (Hospice Volunteer Programs) (HSABAFAO), Companion Care & Social Support (non-clinical) (HLADAGAB)

Keywords

• Home care services
• Nursing services
• Palliative care
• Community healthcare
• Caregiver support

Headquarters

HQ city

Ottawa

HQ country

Canada

HQ region

North America

Offices18 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Government-Funded Healthcare Services: VON receives funding from provincial governments (Ontario and Nova Scotia) to provide essential home and community care services under publicly funded healthcare programs.
2. Client Fees for Home Help Services: Minimal hourly rates for home help services based on client financial assessments. Clients pay according to their means for housekeeping and assistance services.
3. Meals on Wheels Fees: Small fee per meal for frozen meal delivery service. Meals can be picked up or delivered free of charge.
4. Donations and Charitable Giving: The organization accepts donations to support vital services delivery for vulnerable community members. Charitable registration number: 129 482 493 RR0001.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

VON Canada delivers home and community-based clinical, personal, and social support services — including in-home nursing, personal support, therapy, palliative care, respite for caregivers, meals delivery, and social connection programs — to seniors, adults with disabilities, and families across Ontario and Nova Scotia. Services are delivered by nurses, personal support workers, therapists, and trained volunteers directly in clients' homes and at community nursing clinics.

Product overview

VON Canada is a home and community care organization offering a comprehensive portfolio of health and support services organized across five main categories: Health at Home, Health in the Community, Respite and Caregiver Support, End-of-Life Care, and Social Connection. The service portfolio includes clinical care (nursing at home, occupational therapy, speech therapy, palliative care), personal support (bathing, home support, home help), meal services (hot and frozen Meals on Wheels), exercise programs (SMART), mental health support (WIN program), senior independence programs (SMILE), transportation, volunteer visiting, and hospice/respite care. VON operates community nursing clinics and nurse practitioner clinics across Nova Scotia and Ontario. The organization has also launched a digital portal (SMILE Portal) for service coordination. Services range from intensive daily supports to occasional programs, delivered by nurses, personal support workers, therapists, and trained volunteers.

Differentiator

Problem solved

Functional benefit

Products and services

• Health at Home Home care and in-home support services including nursing (e.g., wound care, palliative nursing), therapy (occupational, speech and language), personal support, foot care, bathing, home maintenance and modifications, home help/housekeeping, Meals on Wheels, and safety programs — delivered to seniors, adults with disabilities, and those recovering from illness in their own homes across Ontario and Nova Scotia.
• Health in the Community Clinics and community-based services including community nursing clinics, nurse practitioner clinics, the Clinique francophone, flu clinics, and adult day programs — providing wound care, medication administration, IV therapy, primary care, vaccinations, and supervised activities close to home in Ontario and Nova Scotia.
• Respite and Caregiver Support Respite and caregiver support services for family caregivers including in-home adult respite, overnight/weekend respite, DETOUR (up to 14 days of care at a local retirement home), and Family Supports programs (Passport Program, Special Services at Home, Host Family Respite, Familyhome Program) for adults and children with developmental or physical disabilities.
• End-of-Life Care Hospice and palliative care services including Hospice at Home team-based care, Sakura House Hospice Residence, palliative pain and symptom management consultation, palliative interdisciplinary education, bereavement support, Kids' Circle children's grief support, and hospice/palliative volunteer visiting — for clients with life-limiting conditions and their families.
• Social Connection Programs Community-based programs to keep seniors and individuals with disabilities socially active, including adult day programs, dining programs, exercise and fall prevention classes (SMART), volunteer visiting, telephone assurance, and transportation services.
• eHomecare Team-based approach to in-home care using safe wireless technology: a licensed nurse remotely supervises and guides a specially trained personal support worker (health care technician) who visits clients at home, transmitting data and observations so the nurse can assess information and provide bedside instructions.
• Meals on Wheels (Hot) Hot, nutritious, affordable meals delivered to seniors, adults with disabilities, or those recovering from illness by friendly volunteers.
• Meals on Wheels (Frozen) Healthy, affordable frozen home-style meals delivered to clients who cannot grocery shop or cook for themselves, with optional pickup or free delivery; small fee per meal, special dietary options available.
• CAPABLE Program Community Aging in Place, Advancing Better Living for Elders — home modification program for adults over 65 to improve safety and functioning, offered at no cost to eligible clients in partnership with the Nova Scotia Department of Seniors and Long-Term Care and Johns Hopkins School of Nursing.
• WIN Program Wellness in Independence — ongoing support from trained registered nurses for individuals living with chronic mental health conditions.
• SMILE Program Connects seniors at risk of losing independence with local services including meals, transportation, housekeeping, shopping, foot care, and respite.
• Home at Last Day-of-discharge support including hospital-to-home transportation, prescription pickup, grocery pickup, and a complimentary meal for aging or frail adults transitioning home from hospital.
• Community Nursing Clinics Community-based nursing clinics offering wound care, medication administration, dressing changes, pain and symptom management, and IV therapy for ambulatory clients.
• Nurse Practitioner Clinics Clinics offering primary health care services by nurse practitioners including diagnosis, treatment, test ordering, medication prescribing, and referrals.
• Clinique francophone French-language nurse practitioner and registered nurse clinic offering comprehensive clinical services to francophone community members.
• SMILE Portal Online portal for SMILE clients and service providers to view current SMILE-funded services and care plans.

Named customers3 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• Équipe Santé Ontario Sudbury Espanola Manitoulin Elliot Lake (ESO-SEMEL) Ontario Health TeamcoreStrategic or Co-development PartnerVON proudly partners with this Ontario Health Team to deliver integrated healthcare services in the Sudbury, Espanola, Manitoulin, and Elliot Lake region. Ontario Health Teams are designed to provide coordinated care and improve patient outcomes across local communities.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• SE Health: SE Health (formerly Saint Elizabeth Health Care) is one of Canada's largest not-for-profit home and community care providers, delivering nursing, personal support, rehabilitation, and caregiver services across multiple provinces. It directly competes with VON for provincial home-care contracts and Ontario Health Team partnerships.
• Bayshore HealthCare: Bayshore is a major Canadian private-sector home and community health services provider offering nursing, personal care, home support, and pharmacy services nationwide. It competes with VON for government-funded home-care contracts and private-pay clients in Ontario and Nova Scotia.
• ParaMed Home Health Care: ParaMed (part of Extendicare) provides home health, personal support, and respite services across Canada with a strong Ontario footprint. It competes directly with VON for provincial home-care contracts and shares similar target client segments.
• CBI Health: CBI Health is a Canadian provider of community-based physiotherapy, home health, occupational therapy, and rehabilitation services. It overlaps with VON's therapy, home care, and rehabilitation programs and competes for similar referral channels.
• Closing the Gap Healthcare: Closing the Gap Healthcare delivers home and community care services, including nursing, personal support, and therapy, primarily in Ontario. It is a direct competitor for Ontario Health Team contracts and shares VON's patient demographic.
• We Care Home Health Services: We Care provides home health support, personal care, and homemaking services across Canada with a notable presence in Ontario. It competes with VON's Home Support and Home Help programs for both government-funded and private-pay clients.
• Home Instead Senior Care (Canada): Home Instead operates a Canadian franchise network delivering personal care, companionship, and homemaking services to seniors aging at home. It overlaps with VON's companion care, personal support, and respite offerings.
• Spectrum Health Care: Spectrum Health Care is a Toronto-based home health provider offering nursing, personal support, and companionship services in Ontario. It competes for government home-care contracts and shares VON's primary client base.

Broad incumbents

• Ontario Health (Provincial Health Agency): Ontario Health is the provincial agency that funds and oversees health service delivery in Ontario, including home and community care. It is a broader incumbent buyer/partner rather than a direct competitor but defines the operating environment for VON.

Others

• Hospice Palliative Care Ontario: HPCO is a provincial organization that coordinates and advocates for hospice palliative care providers across Ontario. It is an ecosystem partner and indirect collaborator with VON's end-of-life and Sakura House hospice services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xtwitter.com/von_canada?lang=en
• YouTubeyoutube.com/channel/UCpDHNcA9nz9vT1bvUEwUwPw
• Facebookfacebook.com/VONCanada
• LinkedInlinkedin.com/company/von-canada
• Instagraminstagram.com/voncanada/?hl=en

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VON Canada