braintree.ma

What braintree.ma does

The Town of Braintree (braintreema.gov) is a municipal government entity in Norfolk County, Massachusetts, founded in 1625 as one of the earliest settlements in Massachusetts Bay Colony. It serves approximately 40,000 residents within the Greater Boston metropolitan area, bordering Quincy, Weymouth, Holbrook, and Randolph. The Town delivers statutory municipal services including public safety (police, fire, emergency management), public works (trash and recycling collection, water and sewer utilities, road maintenance, stormwater management), planning and zoning, permitting and licensing, parks and recreation, elder affairs, public library services through Thayer Public Library, and general administrative functions. Governance is provided by an elected Mayor (currently Erin V. Joyce, serving as Chief Executive Officer) and an elected Town Council.

The Town's digital infrastructure is built on the CivicPlus CivicEngage content management system, which powers braintreema.gov and integrates online permitting (PermitEyes), emergency alerting (Smart911/Braintree Alerts), issue reporting (SeeClickFix), and bill payment (UniPayGold via UniBank). Service delivery spans physical channels (Town Hall, Recycling Center, Water and Sewer Office, Police Records, Library) and digital channels (the municipal website, social media platforms including Facebook, X, Instagram, and Nextdoor, and the 02184 weekly newsletter). The Town also operates the Braintree Electric Light Department (BELD) as a municipal utility.

Revenue is generated primarily through property taxes (collected quarterly), supplemented by water and sewer fees, trash collection fees, motor vehicle excise taxes, permit and license fees (e.g., $40 for a four-year business certificate), and vital records transaction fees. The Town is funded entirely through this municipal taxation and fee structure rather than through commercial funding rounds, and it does not publish specific revenue figures on its website, though fiscal year budgets spanning FY2014 through FY2027 are maintained by the Municipal Finance department. Recent strategic activity has emphasized digital service expansion, environmental resilience (MVP 2.0 grant, PurpleAir air sensor program), and regional intergovernmental coordination with MBTA, MWRA, MAPC, and state/federal environmental agencies.

Name

braintree.ma

Legal name

Braintree, MA

Website

https://braintreema.gov

Company type

Public

Operating status

Operating

Short description

Town of Braintree, Massachusetts is a municipal government founded in 1625 that delivers statutory public services — public safety, utilities, permitting, and community programs — to approximately 40,000 residents in the Greater Boston metropolitan area.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Urban Planning and Community and Rural Development (925120), Administration of Urban Planning and Community and Rural Development (92512)

SIC

Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Economic Development & Business Licensing (Local) (BPAIACAN)

akta.pro secondary industries

Planning, Zoning, Permitting & Code Enforcement (BPAIACAE), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), Urban & Regional Planning (Land Use, Zoning, Master Planning) (BPAIANAD), Community Development & Neighborhood Revitalization (CDBG, Place-Based Initiatives) (BPAIANAE)

Keywords

• Municipal government services
• Public safety services
• Water and sewer utilities
• Waste management services
• Parks and recreation

Headquarters

HQ city

New Braintree

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Property Tax Revenue: Primary municipal revenue source from real estate property taxes collected quarterly by the Town of Braintree. First quarter due August 1, second quarter due November 1, third quarter due February 1, fourth quarter due May 1.
2. Water and Sewer Fees: Charges for water and sewer services provided to residents and businesses throughout Braintree.
3. Trash Collection Fees: Fees for curbside trash collection services provided to residents. Residents can opt out with proof of private contractor service.
4. Excise Taxes: Motor vehicle excise taxes collected by the Town and deposited into the General Fund for services.
5. Permit and License Fees: Fees collected for building permits, business certificates ($40 for 4 years), health permits, alcohol licenses, and various other municipal licenses.
6. Vital Records Fees: Fees for ordering vital records including birth, death, and marriage certificates online.

Pricing tiers

Distribution channels4 records

Marketing channels8 records

Core offering

The Town of Braintree operates as a municipal government delivering essential local services to residents and businesses within its jurisdiction. Core offerings include public safety (police and fire), public works (water, sewer, trash, recycling, road maintenance), permitting and licensing, tax and excise billing, vital records, recreation and parks, library services, elder services, and community development. Service delivery combines in-person access at Town Hall with online self-service through the municipal website for payments, permits, alerts, and issue reporting.

Product overview

Braintree.ma is the official municipal government website for the Town of Braintree, Massachusetts, providing residents with access to local government services and information. The website offers a comprehensive digital platform built on the CivicPlus CivicEngage system, enabling residents to access online bill payment services (taxes, trash, water/sewer), online permitting through PermitEyes, emergency alerts via Smart911/Braintree Alerts, and various public safety services including police, fire, and emergency management. The site also provides public works services (trash/recycling, water/sewer, stormwater), recreation and community events programs, library services through Thayer Public Library, and issue reporting through SeeClickFix integration. The municipal services portfolio spans departments including the Braintree Electric Light Department (BELD), Braintree Public Schools communications via ParentSquare, Elder Affairs, Human Resources, Planning & Community Development, and Town Clerk functions.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Bill Payment Services
• Online Permitting System
• Braintree Alerts (Smart911)
• Police Department Services
• Public Works Services
• Recreation and Community Events
• Thayer Public Library Services
• Report an Issue (SeeClickFix)
• Dog Licensing
• Employment Opportunities

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered regional and core.

• Massachusetts Bay Transportation Authority (MBTA)regionalStrategic or Co-development PartnerBraintree participates in regional transportation planning through the MBTA, contributing to transit services for the Greater Boston metropolitan area.
• Massachusetts Water Resources Authority (MWRA)regionalStrategic or Co-development PartnerRegional water and sewer authority serving communities in the Greater Boston area including Braintree.
• Metropolitan Area Planning Council (MAPC)regionalStrategic or Co-development PartnerRegional planning agency serving Boston area communities including Braintree, focused on sustainable development and regional coordination.
• Tri-Town Board of Water CommissionersregionalStrategic or Co-development PartnerJoint water commission serving Braintree and neighboring communities for regional water management.
• Massachusetts Department of Fish and GameregionalStrategic or Co-development PartnerState agency supporting river and fisheries restoration projects in Braintree.
• Mass Bays Program (EPA Grant #CE96173901)regionalStrategic or Co-development PartnerEnvironmental protection program under EPA grant supporting coastal and bay restoration efforts.
• U.S. Fish and Wildlife ServiceregionalStrategic or Co-development PartnerFederal agency supporting fisheries and wildlife restoration projects in Braintree.
• CivicPluscoreTechnology or IntegrationWebsite platform provider for the Town of Braintree's official municipal website (braintreema.gov) powering content management, online services, and resident engagement tools.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Town of Hingham, MA: South Shore suburban Massachusetts municipality of ~24,000 residents operating comparable full municipal services including public safety, water, DPW, permitting, and recreation. Comparable in affluent suburban Boston profile and revenue structure.
• City of Quincy, MA: Direct neighbor in Norfolk County with ~100,000 residents; operates the same municipal services mix (public safety, utilities, permitting, recreation) and shares MBTA, MWRA, and MAPC regional partnerships with Braintree. Most directly comparable adjacent municipality.
• Town of Canton, MA: Norfolk County municipality of ~23,000 residents bordering Braintree region; operates the same municipal services mix and shares regional coordination via MAPC. Comparable governance and operating model in the Greater Boston suburban market.
• Town of Norwood, MA: Norfolk County-adjacent suburban Massachusetts municipality of ~31,000 residents; operates comparable municipal services including police, fire, DPW, water/sewer, and recreation. Closely comparable in scale and Greater Boston suburban context.
• Town of Brookline, MA: Affluent Greater Boston suburban municipality of ~63,000 residents operating comparable municipal services including police, fire, public works, water/sewer, permitting, and recreation. Similar tax-base profile and digital service delivery approach.
• Town of Holbrook, MA: Smaller (~11,000 residents) adjacent Norfolk County municipality directly bordering Braintree; operates the same core municipal services and shares regional water and planning relationships. Comparable in operating model despite smaller scale.
• Town of Plymouth, MA: Massachusetts municipality of ~62,000 residents with similar suburban municipal service portfolio including public safety, water/sewer, permitting, recreation, and library services. Comparable governance model and revenue mix via property tax and fees.
• City of Framingham, MA: Mid-sized (~72,000 residents) Massachusetts municipality operating an analogous full-service municipal portfolio including public safety, utilities, permitting, and recreation. Comparable in governance structure (mayor-council) and revenue diversification.
• Town of Weymouth, MA: Neighboring Norfolk County suburb of ~64,000 residents; directly comparable Massachusetts municipality offering the same municipal services portfolio including police, fire, DPW, water/sewer, permitting, and recreation. Shares Braintree's Greater Boston suburban context and regional service relationships.
• Town of Randolph, MA: Bordering Norfolk County suburb of ~34,000 residents with the closest population match to Braintree. Operates comparable municipal services including police, fire, DPW, water/sewer, and recreation; engages in similar regional coordination via MAPC and MWRA.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/townofbraintree
• Facebookfacebook.com/TownofBraintree
• Instagrambraintreema.gov/instagram
• LinkedInlinkedin.com/company/town-of-braintree

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about braintree.ma