Bizpal s.r.l. gruppo Italiaonline

Name

Bizpal s.r.l. gruppo Italiaonline

Legal name

Bizpal Srl

Website

https://bizpal.it

Company type

Private

Founded year

2018

Operating status

Operating

Ownership category

akta.pro rank

Headquarters

HQ city

Sant'ambrogio Di Torino

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Customer Care Services: Provides outsourced customer service and customer experience management for Italiaonline clients, handling inbound inquiries and outbound caring activities across multiple channels.
2. Teleselling and Sales Services: Outbound B2B teleselling services for SMEs, including appointment setting, market research, surveys, and order processing from sales force.
3. Digital Marketing Campaigns: Creation and management of advertising campaigns on Google AdWords and Facebook/Social platforms for clients.
4. Content Creation and Management: Web content creation, copywriting, social media content, and SEO optimization services.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Bizpal provides outsourced customer care (via phone, email, chat, web portal, and WhatsApp), outbound B2B teleselling, digital marketing campaign management (Google AdWords, Facebook, social platforms), content creation and SEO, and digital back office services. As the Competence Center of Italiaonline S.p.A., it delivers these integrated services to Italian small and medium enterprises (PMI) through trained personal assistants.

Product overview

Bizpal Srl is a wholly-owned subsidiary of Italiaonline S.p.A. established in 2018, serving as the Group's Competence Center for Customer Care, Digital Assistance, and Sales & Marketing solutions targeting Italian SMEs. The company offers an integrated portfolio of three interconnected service pillars: Customer Care & Customer Experience (Customer Service and Caring), Sales & Marketing (Teleselling and Order Loading), and Digital Assistance (Content Creation, Digital Back Office, and Social/Google Campaign Management). Supporting these front-end services is a Technology division providing Data Digitization and Database Management. All services are designed to strengthen clients' digital advertising presence and are delivered by trained personal assistants with continuous professional development.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Service Multichannel customer service offering including phone, email, chat, web, and WhatsApp support for Italian SMEs, operating as the Italiaonline Competence Center. Includes quality control, customer satisfaction monitoring, and telephone information services.
• Caring Proactive customer relationship management service focused on retention, ROI enhancement, up-selling opportunities, and customer satisfaction monitoring through outbound caring activities.
• Teleselling Outbound B2B teleselling service supporting SMEs through the entire sales process including objective sharing, KPI definition, custom script creation, portfolio clustering, and reporting. Includes appointment setting, market research, surveys, and interviews.
• Order Loading on Applications (Caricamento ordini su applicativi) Order-to-delivery back office service handling post-sale order loading, validation, and standardization on client applications.
• Online Content Creation (Creazione contenuti on line) Multichannel content creation and management service including text, graphics, SEO optimization, and distribution across websites, blogs, e-commerce, and social platforms.
• Digital Back Office (Back office Digitale)
• Social Facebook and Google AdWords Campaign Management (Gestione campagne Social Facebook e Google AdWords) Campaign creation and management service for Google and Facebook advertising including needs analysis, competitor analysis, keyword targeting, geotargeting, performance monitoring, and detailed reporting on CTR, CPA, and ROI.
• Data Digitization and Organization (Digitalizzazione e organizzazione dati)
• Corporate Database Management (Gestione database aziendali)

Quantifiable outcome

• Request for assistance managed (via phone, chat, email, internet portal)
• +3 more outcomes

Named customers6 records

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Italiaonline S.p.A.coreStrategic or Co-development Partner · 1 January 2018Italiaonline S.p.A. is the parent company and sole shareholder of Bizpal Srl. Bizpal was established in 2018 as the Competence Center for Italiaonline, specializing in customer care and digital solutions for the group's clients. Bizpal is subject to the direction and coordination of Italiaonline SpA.
• Italiaonline Products (PagineGialle, PagineBianche)coreTechnology or IntegrationBizpal provides specialized support for all Italiaonline products including websites, ecommerce platforms, Google and Facebook advertising campaigns, and PagineGialle directory listings. The company has vertical competencies across the entire Italiaonline product portfolio.
• DiLeiminorOthersPartner brand under Italiaonline ecosystem. Appears in partnership section alongside other Italiaonline digital properties.
• QuiFinanzaminorOthersPartner brand under Italiaonline ecosystem. Appears in partnership section alongside other Italiaonline digital properties.
• SiViaggiaminorOthersPartner brand under Italiaonline ecosystem. Appears in partnership section alongside other Italiaonline digital properties.
• BuonissimominorOthersPartner brand under Italiaonline ecosystem. Appears in partnership section alongside other Italiaonline digital properties.
• SuperevaminorOthersPartner brand under Italiaonline ecosystem. Appears in partnership section alongside other Italiaonline digital properties.
• PagineGialle CasaminorOthersPartner brand under Italiaonline ecosystem. Appears in partnership section alongside other Italiaonline digital properties.
• Virgilio MotoriminorOthersPartner brand under Italiaonline ecosystem. Appears in partnership section alongside other Italiaonline digital properties.

Scale indicators1 record

Recent moves8 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/bizpalsrl

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bizpal s.r.l. gruppo Italiaonline