United Appliance Servicers Association

What United Appliance Servicers Association does

The United Appliance Servicers Association (UASA) is a nonprofit trade association founded in 1993 and headquartered in Sarasota, Florida, that serves independent appliance repair professionals across the United States and Canada. The organization's mission is to raise professional standards in the appliance service industry, operating on the principle of being "for servicers by servicers" — its 13-member Board of Directors is composed entirely of appliance repair business owners. UASA is run by a small staff of approximately three people (Executive Director Wendy Parker, Office Manager Maggie Wolfe, and Membership Engagement Coordinator Bin Wilcenski) supported by the volunteer board, with leadership rotating through elected officer positions. The organization has no parent company, no venture capital backing, and no subsidiaries.

UASA's core product is its annual membership program, priced at $299/year for servicers and $999/year for vendors and OEMs, which unlocks a bundled suite of benefits. These include the proprietary Service Library (a member-contributed repository of service bulletins, manuals, and wiring diagrams), the Laundry Room virtual brainstorming community hosted on Junolive, peer groups in non-competing markets, a three-month mentorship program, and on-demand webinar replays. The flagship commercial event is the Annual Service Training Institute (ASTI), a five-day in-person conference scheduled for February 8-11, 2027 in San Diego, with three ticket tiers ranging from $349 to $1,399. A specialized Sub-Zero Approved Member Program ($250 application, $200 annual) provides 15% parts discounts and warranty processing rights.

Revenue is generated through subscription membership dues, event ticket sales, approved-program fees, and partner-driven member benefits. UASA aggregates vendor partnerships across insurance (SALA Healthcare, GigCare, Legal Shield), business software (Jobber, CareerPlug, Paycom, Rossware, ServiceBench), pricing references (the Original Blue Book / MASPG), and benefits aggregation (Savings4Members, TicketsAtWork), passing negotiated discounts to members. The organization also operates recognition programs including the Most Professional Servicer Award (multiple technician-count categories), Lifetime Achievement / Wall of Fame honors, the Dean Landers Visionary Award, and the Influencer of the Year and OEM Leadership Awards introduced for 2026. Technology is entirely built on third-party platforms (GrowthZone for registration, Junolive for community, WordPress for the public site) with no proprietary AI or ML components.

Name

United Appliance Servicers Association

Legal name

United Appliance Servicers Association

Website

https://unitedservicers.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

1–10 employees

Short description

UASA is a nonprofit trade association, founded in 1993 and based in Sarasota, Florida, that provides training, networking, insurance benefits, and business tools to independent appliance repair professionals across the United States and Canada.

Ownership category

akta.pro rank

Headquarters

HQ city

Sarasota

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Servicer Membership Fees: Annual membership dues for appliance servicers providing access to training, networking, business tools, insurance benefits, and member community. Membership includes Service Library access, webinar replays, peer groups, mentorship program, and exclusive discounts from partner vendors.
2. Vendor/OEM Membership Fees: Annual membership dues for OEMs and vendors at $999/year. Provides banner ad on website, company feature in member newsletter, inclusion on ASTI t-shirt, hosted webinar opportunity, and social media spotlight.
3. ASTI Conference Tickets: Revenue from the Annual Service Training Institute event with multiple ticket tiers: Full Conference ($1099 for members, $1399 for non-members), TechTicket ($499), and Expo & TechConnect ($349). Includes business classes, technical classes, expo hall access, welcome reception, meals, and awards banquet.
4. Approved Member Program Fees: Application fee of $250 for the Sub-Zero Approved Member Program, which includes one year of membership. Annual maintenance fee of $200 thereafter. Provides 15% discount on Sub-Zero parts and ability to process warranty parts.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

United Appliance Servicers Association is a nonprofit trade association that sells annual membership subscriptions to appliance repair businesses and OEMs/vendors, providing access to training resources, networking tools, business tools, and insurance benefits. Core monetized offerings include the Servicer Membership ($299/year), Vendor/OEM Membership ($999/year), the Annual Service Training Institute (ASTI) conference event, and the Sub-Zero Approved Member Program. Member benefits are bundled into the membership and include the Service Library, webinar replays, peer groups, mentorship program, and pre-negotiated vendor discounts.

Product overview

United Appliance Servicers Association is a nonprofit trade association for appliance repair businesses that provides a comprehensive membership program with multiple interconnected benefits. The core offerings include the Annual Service Training Institute (ASTI) as the flagship annual conference, the Service Library for technical documentation access, and The Laundry Room virtual peer discussion platform. These are supplemented by business tools including the Original Blue Book pricing guide, CODB Calculator, and field management software partnerships (Jobber). Insurance benefits are provided through SALA Healthcare and GigCare partnerships, while professional development includes mentorship and peer group programs. The association also offers recognition through the Most Professional Servicer Award and Lifetime Achievement/Wall of Fame honors.

Differentiator

Problem solved

Functional benefit

Brands

• UASA: Shortened acronym for United Appliance Servicers Association
• United Servicers Association
• Annual Service Training Institute (ASTI)
• Most Professional Servicer Award
• Dean Landers Visionary Award
• UASA Wall of Fame

Products and services

• UASA Servicer Membership Annual subscription membership ($299/year) for appliance repair businesses providing access to training resources, networking opportunities, the Service Library, webinar replays, peer groups, mentorship program, insurance benefits, and industry recognition programs.
• UASA Vendor/OEM Membership Annual subscription membership ($999/year) for OEMs, manufacturers, and vendor companies providing banner ad on website, feature in member newsletter, inclusion on ASTI t-shirt, hosted webinar opportunity, and social media spotlight to reach UASA's servicer member base.
• Annual Service Training Institute (ASTI) Five-day in-person annual training and networking event featuring manufacturer technical training, business classes, technical classes, expo hall access, welcome reception, meals, and awards banquet. Ticketed separately from membership with multiple tiers (Full Conference $1099 members / $1399 non-members, TechTicket $499, Expo & TechConnect $349).
• Service Library Members-only digital repository of service bulletins, manuals, wiring diagrams, and other training materials for appliance repair professionals. Searchable by model number, part number, or keyword; members can contribute documents to the shared library.
• The Laundry Room Virtual brainstorming and peer discussion platform enabling members to network and share service business ideas, modeled after the early morning sessions at ASTI.
• Webinar Replays Library On-demand library of business and technical training webinars covering appliance repair topics, software training, and industry topics; all replays available to members.
• Mentorship Program Three-month program connecting new members with experienced professionals for personalized guidance, career advice, and industry insight.
• Peer Groups Regional peer groups of like-minded business owners in non-competing markets who meet periodically to share advice and business strategies.
• Sub-Zero Approved Member Program Vetted membership program providing 15% discount on Sub-Zero parts from authorized distributors, warranty parts processing through ServiceBench for the 6-12 year extended warranty period, and industry recognition for professionalism. $250 application fee (includes one year of membership) and $200 annual maintenance fee thereafter.
• Most Professional Servicer (MPS) Award Annual competition judged on company presentation, technician uniforms, service vehicles, and web presence. Recognizes the most professional appliance repair companies across multiple categories (1-2 Tech, 3-7 Tech, 8+ Tech, Sales & Service).
• Wall of Fame / Lifetime Achievement Award UASA Wall of Fame recognition honoring individuals who have made significant and lasting contributions to the appliance service industry over decades of dedicated service.
• Business Directory Online directory connecting consumers with appliance service professionals who are UASA members.

Quantifiable outcome

• Members save $5,000+ annually in travel and training expenses through ASTI factory training access
• +3 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

17 partnerships are on record, tiered core, benefit and minor.

• Sub-ZerocoreStrategic or Co-development PartnerSub-Zero partners with UASA on the Approved Member Program, providing 15% discount on parts for approved members and allowing warranty parts processing through Service Bench for the 6-12 year extended warranty period.
• SALA HealthcarecoreStrategic or Co-development PartnerSmall Association Leadership Alliance provides health insurance alternatives including eBenefits Preventative Care Plan, Sedera medical cost sharing, Teladoc telemedicine, and 2nd.MD treatment access.
• GigCarecoreStrategic or Co-development PartnerBenefits program designed specifically for independent service professionals providing medical, dental, and vision coverage through Kuhlmann Group partnership.
• JobberbenefitTechnology or IntegrationField management software partnership providing UASA members with exclusive discounts on Jobber's quoting, scheduling, invoicing, and payment processing platform for appliance repair businesses.
• CareerPlugbenefitTechnology or IntegrationRecruiting software partnership offering UASA members branded careers page, pre-built job templates, configured hiring process, and exclusive members-only rates.
• PaycombenefitTechnology or IntegrationHR and payroll software partnership allowing employees to enter and manage data in one platform, streamlining processes for appliance service businesses.
• Legal ShieldbenefitStrategic or Co-development PartnerLegal protection benefit providing affordable legal services, contract drafting, and 25% discount for small businesses through provider law firm network.
• The Original Blue Book (MASPG)benefitTechnology or IntegrationMajor Appliance Service National Price Guide providing approximately 10,000 job codes and flat rate pricing guides. $30 discount for members.
• Savings4MembersbenefitChannel Partner/ Reseller/ DistributorPre-negotiated discounts in 20+ categories including credit card processing, fuel, office supplies, and payroll. Average member saves $16,000/year.
• TicketsAtWorkbenefitChannel Partner/ Reseller/ DistributorEmployee perks program offering 20-60% discounts on entertainment including movies, hotels, theme parks, attractions, shows, concerts, and sporting events.
• PlusOne SolutionsbenefitStrategic or Co-development PartnerDrug testing and background screening services for appliance repair technicians. Required for Approved Member Program certification.
• RosswarebenefitTechnology or IntegrationService desk software provider offering mobile app, payment platform, and zone management tools for appliance repair businesses.
• Annual Service Training Institute (ASTI)coreStrategic or Co-development PartnerFive-day in-person training event in San Diego (February 8-11, 2027) featuring manufacturer technical training, business classes, networking, and industry awards.
• Mr. Appliance FranchiseminorStrategic or Co-development PartnerFranchise partner whose franchisees receive Sub-Zero Approved Member Program fee paid by Mr. Appliance corporate. $200 annual maintenance fee applies thereafter.
• ServicersWebbenefitTechnology or IntegrationWeb hosting and digital services partner. Provides 50 custom designed & branded tool mats as prizes for MPS contest winners.
• AirsledminorChannel Partner/ Reseller/ DistributorAppliance moving equipment vendor. Sponsors MPS contest with raffle for next-gen product and provides prize packages for winners.
• MieleminorChannel Partner/ Reseller/ DistributorAppliance manufacturer sponsor of MPS contest. Provides coffee maker prizes (up to $2,000 value) for 1st place winners.

Scale indicators7 records

Recent moves2 records

Expansion highlights6 records

Broad incumbents

• NAED — National Association of Electrical Distributors: Established national trade association for electrical distributors with a much larger member base and broader industry footprint. Comparable in operating model (membership, conference, training, industry advocacy) but serves a different vertical at greater scale.
• AHRI — Air-Conditioning, Heating, and Refrigeration Institute: Trade association representing HVAC/R and water heating equipment manufacturers. Comparable membership-conference-training model but focused on the OEM/manufacturer side rather than the independent-servicer side UASA serves.

Direct peers

• ASA — American Subcontractors Association: Trade association representing subcontractors in the skilled trades, with membership dues, insurance affinity, advocacy, and educational programming. Comparable in structure to UASA, both serving independent contractors in skilled trades with similar GTM (events + member benefits).
• ACCA — Air Conditioning Contractors of America: Trade association for HVAC contractors structured similarly to UASA with tiered contractor membership, an annual conference (ACCC), technical training, and OEM-affiliated quality programs. Closely matches UASA's contractor-membership + training-event + certification model in a parallel skilled trade.
• HARDI — Heating, Air-conditioning and Refrigeration Distributors International: Trade association for HVAC/R distribution companies with annual conference, training, and distributor-focused member benefits. Comparable to UASA's training-event-plus-vendor-membership model in the adjacent HVAC/R channel.
• NATE — North American Technician Excellence: Nonprofit certification body for HVAC/R technicians offering tiered certification, training resources, and industry recognition. Comparable to UASA's certification-style Approved Member Program and technician recognition approach.
• RSES — Refrigeration Service Engineers Society: International training and certification society for HVAC/R service technicians. Direct comparable: both serve technicians in refrigeration/appliance service with curriculum, certification, and recurring training programs; RSES is the long-standing HVAC/R analog to UASA's appliance-servicer focus.
• PHCC — Plumbing-Heating-Cooling Contractors Association: National trade association for plumbing, heating, and cooling contractors using a similar dues-based membership model. Highly comparable: both serve independent skilled-trade SMBs with annual conventions, training institutes (PHCC has CONNECT), peer networking, insurance affinity programs, and OEM partnerships.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UClE2mkcAdKlXLoMylOJPUmQ
• Facebookfacebook.com/UnitedServicers
• LinkedInlinkedin.com/company/23684547/admin/dashboard
• Instagraminstagram.com/unitedservicers/?hl=en

Revenue estimate

Valuation estimate

Number of profiles

Profiles18 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about United Appliance Servicers Association