WEST RICHLAND, CITY OF

What WEST RICHLAND, CITY OF does

The City of West Richland is a municipal government entity incorporated on June 7, 1955, operating under a Mayor-Council form of government in Benton County, Washington, within the Tri-Cities region of Eastern Washington. The City delivers a comprehensive suite of municipal services to its residents and local businesses, organized across six core departments: City Administration (clerk, records, HR, IT systems), Police & Public Safety (law enforcement, animal control, project guardian), Public Works (engineering, stormwater, streets, water/sewer systems), Community Development (planning, zoning, building permits, code enforcement, economic development), Parks & Recreation (14 developed parks including Bombing Range Sports Complex, plus the Bill Shane Senior Center), and Finance/Utilities (water, sewer, garbage billing). Current Mayor Fred Brink assumed office in 2026 after a mayoral transition from Brent Gerry (2014-2025).

The City's digital infrastructure is built on a CivicPlus Content Management System for its public website (westrichland.org), with Tyler Technologies powering the Municipal Online Payments utility billing platform, NextRequest managing the Public Records Request Portal, PetData Inc. handling dog licensing, and Google reCAPTCHA securing online forms. Service delivery is multi-channel: a 24-hour hotline (509-967-5434) for emergency service requests (water leaks, sewer backup, potholes, street lights), in-person service at the City Administration building and Municipal Services Facility (3100 Belmont Boulevard), an online Service Request Tracker, and the Notify Me email/SMS notification subscription system. Certifications include Section 508 accessibility and WCAG 2.0 AA conformance.

The City's revenue model is tax-and-fee based rather than commercial. Primary revenue streams include property taxes (residential and commercial), monthly utility billing for water/sewer/garbage, business licensing fees collected via Washington State Business License Services, and transaction fees from park reservations, sports field rentals, community garden plot rentals ($10 per annual season), and facility rentals (e.g., City Council Chambers). The City operates on a 2025-2026 Biennial Budget rather than disclosing traditional revenue figures. Partnerships span strategic economic development relationships with Port of Kennewick, TRIDEC, Benton-Franklin Council of Governments, West Richland Area Chamber of Commerce, Tri-City Regional Chamber of Commerce, Washington State SBDC, and utility providers including Benton Rural Electric Association, Basin Disposal, Columbia Irrigation District, and Kennewick Irrigation District. The City is regulated exclusively within its jurisdictional boundaries and faces no commercial competition for core municipal services.

Name

WEST RICHLAND, CITY OF

Legal name

City of West Richland

Website

https://westrichland.org

Company type

Private

Founded year

1955

Operating status

Operating

Headcount range

11–50 employees

Short description

The City of West Richland is a municipal government in Benton County, Washington, incorporated in 1955, providing comprehensive municipal services including utilities, police, public works, parks, and community development to residents and businesses within its Tri-Cities jurisdictional boundaries.

Ownership category

akta.pro rank

Product category

Public Administration / Municipal Government Services

NAICS

Executive Offices (92111), Other General Government Support (92119), Public Finance Activities (92113)

SIC

Services-Facilities Support Management Services (8744), Sanitary Services (4950), Water Supply (4941), Heavy Construction Other Than Bldg Const - Contractors (1600)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD)

Keywords

• Municipal government services
• Water and sewer utilities
• Parks and recreation
• Building permits and zoning
• Public safety services

Headquarters

HQ city

West Richland

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Utility Services: Water, sewer, and garbage utility services billed to residents and businesses. Utilities include water distribution, sewage collection/treatment, and garbage collection services provided by the city or contracted providers.
2. Property Taxes: Property tax revenue collected from residential and commercial properties within city limits to fund general city operations and services.
3. Business Licenses: Business licensing fees collected from businesses operating within the City of West Richland through Washington State Business License Services.
4. Parks and Recreation Fees: Fees collected for park reservations, sports field rentals, community garden plot rentals, and recreational program fees.
5. Facility Rentals: Rental fees for city facilities including City Council Chambers, sports complexes, and event spaces.

Pricing tiers

Distribution channels4 records

Marketing channels5 records

Core offering

The City of West Richland provides municipal government services to residents and businesses within its city limits, including water, sewer, and garbage utility services, police and public safety, public works and infrastructure, parks and recreation (14 developed parks plus the Bill Shane Senior Center), community development (planning, zoning, building permits, code enforcement), and administrative services. The city also operates several digital service platforms including online utility billing, public records requests, service request tracking, park reservations, and dog licensing.

Product overview

The City of West Richland provides a comprehensive suite of civic services through its government website, built on the CivicPlus platform. The city's offerings include core municipal services organized by department: City Administration (clerk, records, HR, IT), Police & Public Safety (law enforcement, animal control), Public Works (infrastructure, utilities), Community Development (planning, permits, economic development), Parks & Recreation (parks management, senior center), and Finance/Utilities (billing). Digital service delivery is enabled through multiple online platforms: the Municipal Online Payments system for utility billing, the NextRequest portal for public records, the Notify Me notification system for alerts, and the Service Request Tracker for citizen inquiries. Additional online services include dog licensing through PetData Inc., park and facility reservations, and a community events calendar. The city utilizes Tyler Technologies for its payment processing infrastructure and CivicPlus for its website content management.

Differentiator

Problem solved

Functional benefit

Products and services

• Water, Sewer and Garbage Utility Services Monthly billed water distribution, sewage collection and treatment, and garbage collection services for residents and businesses within West Richland city limits. Payment options include online, in-person, automatic bank draft (SmartPay), drop box, and mail.
• Facility and Park Reservations Online reservation system for city parks, sports fields, and community facilities including Bombing Range Baseball Field ($6.00 per reservation), Bombing Range Sports Complex, City Council Chambers, Coyote Park, Edgewater Park, and Flat Top Community Park. For residents, businesses, and community organizations.
• Community Garden Plot Rental Annual rental of 42 raised garden plots at Yellowstone Trail Community Garden, partnered with WSU Extension Master Gardeners. $10 fee per annual growing season; first-come, first-serve basis; ADA accessible plots available.
• Business Licensing Business licensing services for businesses operating within the City of West Richland, administered through Washington State Business License Services. Provides regulatory compliance for local businesses.
• Building Permits and Inspections Building permits, construction inspections, and development services for residential and commercial construction projects within West Richland. Handled by the Building Division and Development Services.
• Dog Licensing Dog licensing service for dogs over 7 months old, processed through PetData Inc. Residents use reference numbers from renewal notices to access pet records for licensing renewals with rabies certification.
• Online Utility Bill Payment Web-based platform (municipalonlinepayments.com/westrichlandwa) for paying water, sewer, and garbage bills online. Supports account registration, multiple payment methods including credit/debit cards and bank drafts through the SmartPay program. Powered by Tyler Technologies.
• Public Records Request Portal Digital portal for requesting general city records and police records, managed through the NextRequest system with body worn camera request capabilities. Administered by the Public Records Officer.
• Bill Shane Senior Center Senior center located at 616 N 60th at the edge of Glen Memorial Park, hosting classes, lectures, and senior networking activities for area seniors.
• Facility Rentals (City Council Chambers, Sports Complexes, Event Spaces) Rental of city facilities including City Council Chambers, Bombing Range Sports Complex, and other event spaces for community and private events.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

14 partnerships are on record, tiered core and minor.

• Richland School DistrictcoreStrategic or Co-development PartnerThe city is served by the Richland School District, which operates Wiley Elementary, Tapteal Elementary, Enterprise Middle School, and Leona Libby Middle School within West Richland city limits. Students also attend schools in Richland including White Bluffs Elementary, Lewis and Clark Elementary, Homelink, Richland High School, Hanford High School, and Delta High.
• Mid-Columbia Library SystemcoreStrategic or Co-development PartnerThe city partners with Mid-Columbia Library System. The West Richland library branch is located at 3803 W Van Giesen Street. The library system offers an extensive digital collection. West Richland has enjoyed library services since 1957, with the current branch opening in 1996.
• Port of KennewickcoreStrategic or Co-development PartnerThe City of West Richland lies within the Port of Kennewick district. The Port of Kennewick is described as a very important economic development partner, having been established in 1915. The Port provides economic development resources and financing programs for the region.
• WSU Extension Master GardenersminorStrategic or Co-development PartnerThe city partners with WSU Extension Master Gardeners for the Yellowstone Trail Community Garden. The Master Gardeners provide community gardeners with free seeds, expert advice, and mentor assistance throughout the growing season.
• West Richland Area Chamber of Commerce (WRACC)coreStrategic or Co-development PartnerThe West Richland Area Chamber of Commerce mission is to be an influential voice for businesses in West Richland and the greater Mid-Columbia region, promoting growth and economic vitality through collaboration, business-to-business interactions, community, and statewide marketing.
• Tri-City Regional Chamber of CommercecoreStrategic or Co-development PartnerThe Tri-City Regional Chamber of Commerce is the leading business advocate for nearly 1,200 private, public and non-profit member firms in the Tri-Cities region, advocating for a strong business community in Benton and Franklin Counties.
• Tri-City Industrial Development Council (TRIDEC)coreStrategic or Co-development PartnerTRIDEC is a not-for-profit community-based organization with over 360 members serving the economic development needs of Benton and Franklin counties. Provides business development and expansion support.
• Benton-Franklin Council of GovernmentscoreStrategic or Co-development PartnerProvides economic guidance to local businesses including loan fund programs to help businesses expand and create new jobs. Financing programs range from $5,000 to $500,000.
• Washington State Small Business Development CenterminorStrategic or Co-development PartnerSBDC has a location in Kennewick designed to help start or grow businesses. Provides customized one-on-one advising and nationally recognized training and market intelligence services.
• Benton CountycoreStrategic or Co-development PartnerWest Richland is located within Benton County. The city collaborates with county services and is within the county's jurisdiction for various regional services.
• Benton Rural Electric Association (BREA)minorOthersElectricity provider for West Richland. Residents should contact BREA for power outages at 509-786-2913.
• Basin DisposalminorOthersGarbage collection service provider for West Richland. Contact at 509-547-2476.
• Columbia Irrigation DistrictminorOthersIrrigation district serving parts of West Richland area. Contact at 509-586-6118.
• Kennewick Irrigation DistrictminorOthersIrrigation district serving parts of West Richland area. Contact at 509-586-9111.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• City of Prosser, Washington: Benton County seat, smaller wine-country municipal government comparable in scale and function to West Richland. Adjacent to Red Mountain AVA, sharing West Richland's regional economic context.
• City of Richland, Washington: Immediate neighbor in the Tri-Cities region of Benton County, WA; provides the same municipal service portfolio (police, utilities, parks, community development) to a larger but adjacent population. Most directly comparable peer given shared regional context and service mix.
• City of Pasco, Washington: Fourth Tri-Cities municipality (Franklin County) with comparable municipal services, utility billing operations, parks infrastructure, and community development functions; serves a similar mid-size population.
• City of Benton City, Washington: Small Benton County municipality bordering West Richland with similar small-city municipal services, utility billing, and parks operations — directly comparable by population size and service breadth.
• City of Kennewick, Washington: Third Tri-Cities municipal government sharing the same Benton/Franklin County economic region and home to the Port of Kennewick (West Richland's core economic development partner). Offers identical municipal service categories at larger scale.

Others

• CivicPlus: Technology vendor providing the website CMS, Notify Me, and Service Request Tracker platform used by West Richland. Indirect ecosystem peer representing the digital infrastructure layer enabling modern municipal service delivery.
• Tyler Technologies: Technology vendor powering West Richland's Municipal Online Payments platform and broader municipal ERP/billing software stack. Relevant as the enabling infrastructure peer for utility billing operations.

Regional players

• City of Walla Walla, Washington: Eastern Washington municipality with comparable parks, utility, and community development functions; relevant comparable for wine-region tourism adjacency and small-city governance.
• City of Grandview, Washington: Yakima Valley municipal government of similar population scale offering standard municipal services in Eastern Washington. Comparable on small-city governance and service delivery model.
• City of Sunnyside, Washington: Similar-sized Eastern Washington municipal government with the same core service offering (police, utilities, parks, community development) — relevant peer for small-city operational benchmarking.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCl-toy6Hm4d7_BKuQZGeIZQ
• Facebookfacebook.com/CityofWestRichlandWA
• LinkedInlinkedin.com/company/west-richland-city-of

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about WEST RICHLAND, CITY OF