What AcornServiceGroup does

Acorn Service Group, operating legally as Acorn Heating and Gas Ltd., is a privately held Canadian trades services company founded in 1999 and headquartered in Delta, British Columbia. The company installs, services, and repairs residential and light-commercial heating, cooling, plumbing, drain, and sewer systems across the Lower Mainland, covering Delta, Richmond, Surrey, White Rock, Tsawwassen, Ladner, and North Delta. Service lines span furnaces, boilers, heat pumps, gas fireplaces, central and ductless air conditioning, water heaters (including Navien tankless and Bradford White storage tanks), full plumbing and fixtures, repiping with PEX and Moen Flo smart water monitor integration, sump pump systems, and drain/sewer work including camera inspection, hydro jetting, and trenchless water line installation. Core technology is trade-specific equipment rather than software, supplemented by IoT-enabled hardware partnerships for monitoring.

The company operates a direct-to-consumer field service model, with customers booking via phone (24/7), online contact forms, and walk-in inquiries at a fully stocked Delta shop. Revenue is generated from on-demand service and repair calls (diagnostic fees, labor, parts), one-time installation projects for HVAC, water heating, and plumbing systems, recurring annual subscription revenue from the Acorn Service Plan membership (residential) and Acorn Service Plan for Businesses (commercial strata and small commercial), plus promotional discounts for new customers. Pricing is quote-based and presented upfront, with a stated commitment to no hidden costs and a 100% satisfaction guarantee.

Acorn is licensed by Technical Safety BC (license LGA0091343), bonded and insured, and reports 27+ years of operating history alongside a 4.9 Google rating across 1,300+ reviews. Preferred equipment partnerships with Daikin, Navien, Bradford White, Regency Fire, and IBC define the core install portfolio. Go-to-market is anchored on local SEO, service-area landing pages, a Google Business profile, customer testimonials, and word-of-mouth referrals, with no disclosed funding, M&A activity, external investors, or parent company.

Name

AcornServiceGroup

Legal name

Acorn Heating and Gas Ltd.

Website

https://acornheat.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Acorn Service Group is a privately held HVAC, plumbing, and drain service company founded in 1999 in Delta, BC, serving residential and commercial customers across the Lower Mainland of British Columbia.

Ownership category

akta.pro rank

Product category

HVAC and Plumbing Services

NAICS

Appliance Repair and Maintenance (811412)

SIC

Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Hydronic/Baseboard Radiant Heating Service (HSAOACAE)

Keywords

• Residential HVAC services
• Commercial plumbing services
• Heating cooling plumbing
• Drain sewer services
• Water heater installation

Headquarters

HQ city

Delta

HQ country

Canada

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Service and Repair: On-demand service calls for heating, cooling, plumbing, and drain issues. Revenue generated from diagnostic fees, labor, and parts. Pricing is upfront and transparent.
2. Installation Services: Installation of HVAC systems, water heaters, tankless units, boilers, furnaces, air conditioners, fireplaces, and plumbing fixtures. One-time revenue per project.
3. Acorn Service Plan Membership: Annual membership program offering priority service, complimentary annual plumbing inspection, and 10% discount on all service work. Provides recurring revenue and customer retention.
4. Water Heater Rental and Install: Sale and installation of storage tank and tankless water heaters. Company partners with Bradford White (preferred tank brand) and Navien (preferred tankless brand).
5. Commercial Maintenance Contracts: Customized maintenance plans for businesses, strata properties, and commercial buildings. Provides recurring service revenue with priority scheduling.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Acorn Service Group (Acorn Heating and Gas Ltd.) provides residential and commercial heating, cooling, plumbing, and drain services across the Lower Mainland of British Columbia. Core offerings include installation, repair, and maintenance of furnaces, boilers, heat pumps, air conditioning, gas fireplaces, water heaters (storage tanks and tankless), faucets, toilets, sump pumps, drain and sewer lines, and full repiping services. The company also sells an annual Acorn Service Plan membership for homeowners and customized commercial maintenance contracts for businesses and strata properties.

Product overview

Acorn Service Group is a residential and commercial heating, cooling, and plumbing service company offering a comprehensive suite of home services across the Lower Mainland of BC. The company provides heating services (boilers, furnaces, heat pumps, gas fireplaces with Regency as preferred brand, and gas fitting), cooling services (central and ductless air conditioning with Daikin as preferred brand, and indoor air quality solutions), and full plumbing services (water heaters including Bradford White tanks and Navien tankless systems, tankless water heater services, fixture installation and repair, toilets, sinks, showers, garburators, repiping with PEX and Moen Flo smart water monitors, sump pumps, and drain/sewer services including camera inspection, hydro jetting, and water/sewer line work). Commercial offerings include HVAC, plumbing, and drain services with customized maintenance plans. The company operates on a service-repair-install model rather than a software product platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Boiler Service, Repair and Installation Energy-efficient boiler installation, service, and repair for residential heating systems, including IBC brand condensing boilers with stainless steel heat exchangers and efficiency up to 98.5%.
• Furnace Service, Repair and Installation Natural gas furnace installation and servicing with high-efficiency models over 98% AFUE, with options to add heat pumps for central air conditioning.
• Heat Pump Service, Repair, and Installation Ductless and central heat pump systems providing year-round heating and cooling, with Daikin as preferred brand.
• Gas Fireplace Service, Repair and Installation Gas fireplace installation, service, and repair, with Regency as preferred brand. Includes indoor and outdoor fireplaces, fire tables, and fire pits.
• Air Conditioning Service, Repair, and Installation Central (ducted) and ductless air conditioning systems including split and multi-split configurations, with cooling capacities from 9,000 to 36,000 Btu. Daikin is the preferred brand.
• Indoor Air Quality Solutions Indoor air quality services including filtration systems, air purification, humidifiers, dehumidifiers, and ventilation improvements, with free consultations offered.
• Water Heater Installation Hot water tank and tankless water heater installation, with Bradford White as preferred storage tank brand and Navien as preferred tankless brand.
• Water Heater Repair Water heater repair services for storage tanks and tankless systems, addressing issues like no hot water, leaks, rust, and pilot light problems.
• Tankless Water Heater Installation Tankless water heater installation providing on-demand hot water. Navien NPE series recommended for up to 0.97 UEF efficiency with 15-year warranty on heat exchangers.
• Tankless Water Heater Repair Tankless water heater repair and annual maintenance including system flushing, filter cleaning, and venting inspection for Navien and other brands.
• Faucet and Fixture Installation Faucet and fixture installation for kitchens, bathrooms, and laundry rooms. Brands include Moen, Delta, Kohler, American Standard, Grohe, and Riobel.
• Faucet Repair Faucet repair services for kitchen, bathroom, laundry, and outdoor hose bibs addressing dripping, loose handles, and leaks.
• Toilet Installation Toilet installation and repair services including standard, one-piece, comfort height, dual flush, and high-efficiency models. Brands include Toto, American Standard, and Kohler.
• Sink Repair Sink repair and installation services for kitchen, bathroom, and laundry sinks including undermount, drop-in, skirted, wall-mounted, and pedestal styles.
• Shower Repair Shower repair services addressing leaking heads/faucets, low pressure, slow draining, cracked valves, and water temperature control issues.
• Garburator Installation and Repair Garburator repair and installation services for jammed, leaking, or non-working units, with DIY troubleshooting guidance provided.
• Repiping Services Full home repiping services replacing Poly B and Kitec piping with modern PEX, including Moen Flo smart water monitor integration for leak detection and automatic shutoff.
• Sump Pump Installation and Repair Sump pump installation and repair services for basement flood prevention, including NightEye Wireless Pump Alarm monitoring options.
• Drain Clearing Drain clearing services for clogged sinks, toilets, showers, and sewer lines using camera inspection and specialized equipment.
• Drain and Sewer Camera Inspection Non-invasive camera inspection services using waterproof cameras to locate blockages, roots, broken pipes, and grease buildup without digging.
• Hydro Jetting Services Hydro jetting services using high-pressure water to clear grease, sludge, scale, roots, and debris from drain and sewer lines, including perimeter drains.
• Sewer Line Installation Professional sewer line installation and replacement services including permits, excavation, and full installation from start to finish.
• Sewer Line Repair Sewer line repair services addressing tree root intrusion, cracked pipes, collapsed lines, heavy blockages, and aging systems using camera inspection.
• Water Line Installation Water line installation and repair services with trenchless options available to reduce digging and protect landscaping.
• Water Line Repair Water line repair services for underground water line issues including cracked pipes, leaking joints, and full or partial pipe failures using drain cameras.
• Gas Fitting Services Licensed gas fitter services for gas line installation, repair, upgrades, and appliance connections including stoves, dryers, fireplaces, BBQs, and boilers.
• Outdoor Living Solutions Outdoor gas and water line installation for outdoor kitchens, fire tables, BBQs, patio heaters, and hot tubs, including Regency fire tables and Bromic heaters.
• Commercial HVAC Heating/Cooling Service Commercial HVAC service, repair, and installation for furnaces, rooftop units, air handlers, make-up air units, heat recovery ventilators, and energy management systems.
• Commercial Plumbing Services Commercial plumbing services including repairs, leak detection, fixture work, drain cleaning, water line service, hot water systems, and preventive maintenance.
• Commercial Drain, Sewer, and Water Main Services Commercial drain and sewer services including hydro jetting, camera inspections, repair/replacement, sump/catch basin service, and parking lot drainage support.
• Acorn Service Plan (Residential) Annual residential membership plan offering priority service, complimentary annual plumbing inspection, and 10% discount on all service work.
• Acorn Service Plan for Businesses Customized commercial maintenance plans for businesses, strata properties, and multi-residential sites including priority scheduling and regular system maintenance, with no diagnostic or call-out fees for regular service calls.
• Regency Gas Fireplaces Preferred brand of gas fireplaces, manufactured locally in Delta, BC. Includes LRI4E, LRI3E, HRI4E, HZ40E, E-18, and P-33 models.
• Daikin Air Conditioners and Heat Pumps Preferred brand for air conditioning and heat pumps. Includes whole house central AC, single zone ductless, and multi-zone systems reaching above 30 SEER efficiency.
• Navien Tankless Water Heaters Preferred tankless brand offering NPE-Advanced, NPE-Standard condensing units, and NCB-E/NFC Series combi-boilers with up to 0.97 UEF efficiency and 15-year warranty.

Quantifiable outcome

• 100% satisfaction guaranteed on all work performed
• +4 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Five partnerships are on record, tiered core.

• DaikincoreTechnology or IntegrationPreferred brand for air conditioning and heat pump systems. Daikin is a world leader in air conditioning technology. Acorn installs Daikin ductless and central air systems, including single zone, multi-zone, and whole-house solutions.
• NaviencoreTechnology or IntegrationPreferred tankless water heater brand offering condensing technology with up to 0.97 UEF efficiency and 15-year warranty on heat exchangers. Acorn recommends and installs Navien NPE series tankless water heaters and combi-boilers.
• Bradford WhitecoreTechnology or IntegrationPreferred storage tank water heater brand. Known for reliability and maintenance-free operation. Comes with 6-year manufacturer warranty with optional extended warranty. Top brand plumbers are most likely to recommend.
• Regency FirecoreTechnology or IntegrationPreferred gas fireplace brand. Regency is manufactured locally in Delta and known globally as a world leader in gas fireplace design and manufacturing. Partnership spanning a decade with shared local manufacturing benefits.
• IBCcoreTechnology or IntegrationPreferred boiler brand offering wall-mounted condensing boilers with stainless steel heat exchangers. Award-winning products manufactured in the Lower Mainland. Acorn values local manufacturing support.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Right Time Heating & Air Conditioning: Canadian residential HVAC service and installation company operating across multiple provinces. Comparable to Acorn in heating/cooling install-and-service model, technician-driven delivery, and direct-to-consumer marketing.
• Enercare: Canadian home services company offering HVAC, water heater, plumbing, and electrical maintenance plans and rentals. Closely mirrors Acorn's mix of installed equipment plus recurring service contracts and serves many of the same Ontario/Canadian residential and commercial customers.
• Reliance Home Comfort: Large Canadian provider of HVAC, water heating (including tankless rentals), and plumbing services with a direct-to-consumer model. Highly comparable to Acorn's heating, cooling, plumbing, and water-heater install/repair offering, though operating at significantly greater scale across multiple provinces.
• ClimateCare Cooperative: Canadian cooperative of independent HVAC contractors offering heating, cooling, indoor air quality, and water heating solutions. Peer because member dealers offer the same residential HVAC and water-heater install/service mix as Acorn and compete for the same Canadian homeowner.
• One Hour Heating & Air Conditioning: North American franchise network specializing in residential HVAC service, repair, and installation with an emphasis on local, single-market operators. Operationally and structurally similar to Acorn as a small regional HVAC provider.
• AtlasCare: Canadian home services company providing HVAC, plumbing, drain, and indoor air quality services to residential customers, with membership and maintenance programs. Direct overlap with Acorn's service portfolio and recurring-revenue model.
• Mr. Rooter Plumbing (Canada): Canadian franchise network providing residential and commercial plumbing, drain cleaning, and sewer-line services. Directly comparable to Acorn's plumbing and drain business line in service mix and direct-to-consumer go-to-market.
• Roto-Rooter Plumbing & Drain Service: Well-known North American plumbing and drain service brand offering camera inspection, hydro jetting, sewer/water line work. Directly overlaps with Acorn's drain/sewer/water-line service portfolio, though at national scale and franchise model.

Others

• ServiceMaster Restore / ServiceMaster Home Services: National home-services franchise covering restoration, cleaning, and select HVAC/plumbing adjacencies. Adjacent rather than directly competing with Acorn, but serves the same homeowner customer base in Canada.

Broad incumbents

• HomeServe Canada: National home services and warranty company offering HVAC, plumbing, and electrical repair plans across Canada. Comparable to Acorn in customer overlap and the recurring maintenance-plan concept, though operates a warranty/network model rather than a technician-driven service company.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/acornservicegroup

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AcornServiceGroup