Delaware County Emergency Services

What Delaware County Emergency Services does

Delaware County Emergency Services is a county government department headquartered at 280 Phoebe Ln, Ste 3, Delhi, New York, operating as the centralized emergency management coordination office for Delaware County, NY. Established in 1991 by the Delaware County Board of Supervisors, the department coordinates fire services, emergency medical services, 911 dispatch oversight, the county addressing program, and the Delaware County Comprehensive Emergency Management Plan across 1,446 square miles serving approximately 50,000 residents. The organization partners with volunteer fire departments and EMS agencies across towns and villages, providing oversight, policy development, and training infrastructure rather than acting as a direct first-response provider.

The department's core service portfolio comprises five integrated offerings: 9-1-1 Emergency Dispatch Services (using Emergency Medical Dispatch protocols for response-level determination and pre-arrival medical instructions); Fire Training (Apparatus Operator-Pump, Fire Investigation for Line Officer, Basic Passenger Vehicle Rescue); EMS Training (NYS EMT Original and Refresher courses); American Heart Association CPR/ECC Training (Heartsaver CPR/AED, First Aid, BLS for Healthcare Provider, ACLS, PALS); and Disaster Preparedness Education for residents. The department holds the exclusive designation as the only AHA Training Center in Delaware County, supported by 40+ certified AHA instructors who train 800+ people annually through in-person delivery at local fire stations (Walton, Bloomville, Downsville) and virtual platforms.

The business model is government-funded through Delaware County, New York budget appropriations — the organization is not a commercial enterprise and operates no fee-for-service pricing model, no paid customer contracts, and no external revenue streams. Go-to-market is community-led: volunteer recruitment, public education via the delcoemo.com website and Facebook presence, and coordination through Fire Advisory Board, EMS Advisory Board, Delaware County Firefighters Association, and Fire Police Association meetings. The department is led by Director/Fire Coordinator Stephen Hood, with Margaret Wilson as Deputy Director/EMS Coordinator, Mark Rossley as 911 Coordinator, and Carolynn Faraci as Administrative Assistant, alongside a roster of certified State Fire Instructors and EMS Instructors delivering training county-wide.

Name

Delaware County Emergency Services

Legal name

Delaware County Emergency Services

Website

https://delcoemo.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

11–50 employees

Short description

Delaware County Emergency Services is a county government department that coordinates fire services, EMS, 911 dispatch, training, and disaster preparedness for approximately 50,000 residents across 1,446 square miles of Delaware County, New York. It is the sole AHA Training Center in the county.

Ownership category

akta.pro rank

Product category

Public Safety and Emergency Management Services

NAICS

Fire Protection (92216), Fire Protection (922160)

akta.pro primary industry

Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL)

akta.pro secondary industries

Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK), Fire & Rescue Services (Fire Suppression, Rescue) (BPAIAGAB), Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC), Emergency, After-Hours & Hotline Contact Centers (BPAAAAAK)

Keywords

• Emergency management services
• 911 dispatch services
• Fire and EMS training
• Disaster preparedness education
• Emergency medical training

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. County Government Funding: As a county government department, Delaware County Emergency Services is funded through county government budgets. The office coordinates emergency management services including fire coordination, EMS coordination, 911 oversight, and comprehensive emergency management planning for the county.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Delaware County Emergency Services is a county government emergency management office that coordinates fire coordination, EMS coordination, 9-1-1 dispatch oversight, and comprehensive emergency management planning for Delaware County, NY. It also delivers certified training programs including American Heart Association CPR/ECC courses, NYS EMT Original and Refresher courses, and fire training classes. Services are provided to county residents and volunteer fire/EMS agencies through a centralized coordination hub in Delhi, NY.

Product overview

Delaware County Emergency Services is a government emergency management office that coordinates fire services, EMS, and 911 dispatch for Delaware County, NY. The organization operates as a unified service offering with interconnected programs: 9-1-1 Emergency Dispatch Services (the central coordination hub), Fire Training, EMS Training, and American Heart Association CPR/ECC Training programs. All training courses are delivered through their own certified instructor staff, with fire classes registered through the NYS OFPC Acadis system. The organization also provides disaster preparedness education to county residents.

Differentiator

Problem solved

Functional benefit

Products and services

• 9-1-1 Emergency Dispatch Services 911 call-taking and dispatch coordination services for all fire, ambulance, and police response in Delaware County. All dispatchers are trained in Emergency Medical Dispatch (EMD) to determine appropriate EMS response level and provide pre-arrival medical instructions to callers in emergencies.
• American Heart Association CPR and ECC Training American Heart Association Training Center providing CPR/AED, First Aid, Basic Life Support for Healthcare Providers, Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS) courses. Delivered with 40+ certified instructors in-person at fire stations, virtually, and on-site for organizations county-wide.
• EMS Training Emergency Medical Services training programs including NYS EMT Original and Refresher courses with certification preparation, delivered by certified EMS instructors (CIC 4538, 3886, 4947).
• Fire Training Firefighter training including Fire Investigation for Line Officer, Apparatus Operator-Pump, and Basic Passenger Vehicle Rescue courses with State Fire Instructors (SFI 1309, 1317, 1318, 1319, 1320). Courses registered through the NYS OFPC Acadis system and delivered at local fire stations including Walton, Bloomville, and Downsville.
• Disaster Preparedness Education Public education resources on emergency planning including family preparedness, supplies, first aid kits, communication plans, and evacuation procedures for Delaware County residents.

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• American Heart AssociationcoreStrategic or Co-development PartnerDelaware County Emergency Services is designated as the only American Heart Association Training Center in Delaware County. They offer AHA training including Heartsaver CPR/AED, First Aid, Basic Life Support for Healthcare Provider, Advanced Cardiac Life Support, and Pediatric Advanced Life Support. The organization has 40+ certified instructors and trains over 800 people annually through this partnership.

Scale indicators5 records

Recent moves5 records

Expansion highlights3 records

Others

• American Heart Association: National nonprofit that designates and authorizes Training Centers like Delaware County Emergency Services; comparable as the upstream credentialing body for the AHA training product line.
• ESO Solutions: Provider of EMS data, ePCR, and analytics software widely adopted by county-level EMS agencies — an ecosystem participant serving the same operational domain.
• Priority Dispatch: Provider of the Emergency Medical Dispatch (EMD) protocols referenced as the core technology of Delaware County's 911 system; an enabling vendor rather than a direct competitor.
• CentralSquare Technologies: Vendor of public safety CAD and records management software used by many county PSAPs and emergency management agencies — an enabling technology provider to comparable dispatch operations.

Regional players

• Ulster County Emergency Services: County-level emergency services department in Ulster County, NY, performing nearly identical functions — 911 dispatch coordination, EMS oversight, fire coordination, and emergency management — for a comparable upstate rural/suburban population.
• Otsego County Emergency Services: Upstate NY county government department responsible for fire coordination, EMS oversight, and emergency management — structurally a direct mirror of Delaware County Emergency Services' scope.
• Greene County Emergency Services: County-level emergency services office in Greene County, NY delivering 911 coordination, fire and EMS oversight, and emergency management planning for a comparable rural population.
• Sullivan County Emergency Services: Adjacent upstate NY county emergency services office providing the same fire/EMS coordination and 911 oversight functions over a similar low-density geographic footprint.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/Delaware-County-NY-Department-of-Emergency-Services-100064546937470
• Xx.com/delcoemo

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Delaware County Emergency Services