Otero County

Name

Otero County

Legal name

Otero County, NM

Website

https://co.otero.nm.us

Company type

Public

Founded year

1899

Operating status

Operating

Headcount range

251–500 employees

Ownership category

akta.pro rank

Product category

County Government Services

NAICS

Solid Waste Collection (562111), Waste Collection (56211), Administrative and Support and Waste Management and Remediation Services (56)

SIC

Refuse Systems (4953), Sanitary Services (4950)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

akta.pro secondary industries

Solid Waste & Recycling Services Administration (BPAIACAH), County/District/Local Health Departments (HLAJAAAB)

Keywords

• County government services
• Public safety administration
• Property tax collection
• Emergency services
• Public records management

Headquarters

HQ city

Alamogordo

HQ country

United States

HQ region

North America

Offices14 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Pricing tiers

Distribution channels2 records

Marketing channels4 records

Core offering

Otero County provides county government services to residents and businesses within Otero County, New Mexico, including property tax administration, law enforcement and detention, emergency services, healthcare assistance, road maintenance, solid waste management, elections, animal control, county clerk records, and behavioral health regional planning. The county operates physical offices across multiple locations and an online services portal built on CivicPlus technology for digital transactions and public information access.

Product overview

Otero County operates a comprehensive government services platform consisting of the official county website as the primary digital portal, supported by specialized subsystems for property tax administration (Tyler Technologies EagleWeb), emergency notification (Notify Me/Genasys), and behavioral health planning (BHRIA platform). The portfolio includes core county services such as Healthcare Services with HCAP and Disposition programs, Sheriff's Office operations, Detention Center management, Emergency Services across 9 volunteer fire districts, Election Services, and Solid Waste management. Additional services encompass the Rifle Range, Film Office, DWI Supervision Program, and various online transaction systems including document requests and staff directory access. The platform is built on CivicPlus CMS infrastructure and integrates with Microsoft Teams for public meetings, Google Maps for locations, and multiple identity providers for user authentication.

Differentiator

Problem solved

Functional benefit

Brands

• Healthcare Assistance Program (HCAP): A healthcare assistance program administered by Otero County Healthcare Services Department to provide medical assistance to eligible residents.
• Disposition Program
• Behavioral Health Reform and Investment Act (BHRIA)
• Notify Me

Products and services

• Law Enforcement Services (Sheriff's Office) Law enforcement and public safety services provided by the Otero County Sheriff's Office to Otero County residents, including crime prevention programs, sex offender registry, reverse 911, and child and senior identification programs.
• Detention Center Services Correctional services at the Otero County Detention Center including inmate housing, visitation rules, commissary services, inmate correspondence, medical services, and work release programs.
• Property Tax Administration Property tax payment and viewing services for Otero County property owners, processed through Tyler Technologies EagleWeb with credit card and echeck payment options.
• Emergency Services County emergency management services including Genasys alerting, evacuation applications, Volunteer Fire and EMS departments (Districts 1-9), and emergency preparedness resources.
• Healthcare Services County healthcare department offering the Healthcare Assistance Program (HCAP), Disposition Program for unclaimed decedents, Community Health Assessment, and behavioral health coordination services for Otero County residents.
• Road Maintenance Services Road maintenance and infrastructure services for Otero County roads operated by the Road Department, including the Otero County Road Shop and Pinon Road Shop.
• Solid Waste Services Waste management services including collection center locations, recycling, slash pit services, and holiday closure schedules for Otero County residents.
• Election Services Online voter registration, election information, precinct maps, election worker applications, and voting rights assistance for Otero County residents.
• County Clerk Records Services County clerk services including document recording, marriage licenses, and public records access for Otero County residents.
• Animal Shelter Services Animal shelter and animal control services including pet adoption and animal control for Otero County residents.
• DWI Supervision Program Driving While Intoxicated compliance, screening, misdemeanor compliance, prevention programs, and fee payment services for Otero County.
• Rifle Range Services County shooting range facilities offering firearms training classes, competitions, and certification programs for Otero County residents.
• Film Office Services Film permitting and location services for productions seeking to shoot in Otero County, supporting the local film industry.
• Behavioral Health Regional Planning (BHRIA) Regional behavioral health planning initiative involving Otero County, Lincoln County, and the Mescalero Apache Tribe for Region 12 under New Mexico's Behavioral Health Reform and Investment Act (SB3), including public input forms, meeting schedules, and document repositories.
• Notify Me Subscription System Public notification system allowing Otero County residents to subscribe to email and text message alerts for News Flash, Emergency Alerts, Bids/RFPs, and calendar events.
• Motor Vehicle Division Services Motor vehicle services for Otero County residents through the Motor Vehicle Division.
• Manufactured Housing Division Services Manufactured housing regulation and permitting services for Otero County, including Mobile Home Movement Certificates ($10.00 per certificate).
• Code Enforcement Services Code enforcement and emergency services for Otero County handling zoning, building, and code compliance matters.
• Probate Judge Services Probate judicial services for Otero County residents handling probate matters.
• Subdivision Planning Services Subdivision planning and land use regulation services for Otero County.
• Buildings and Grounds Services County building maintenance and facilities management services for Otero County government buildings.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Partnerships

Five partnerships are on record, tiered core and major.

• Lincoln County, New MexicocoreStrategic or Co-development PartnerOtero County and Lincoln County collaborate as co-equal accountable entities in Region 12 Behavioral Health Reform and Investment Act (BHRIA) regional planning. The counties jointly develop the regional behavioral health plan required under SB3, sharing governance responsibilities and coordinating service delivery for the region. Both counties must approve the regional plan before state review.
• Mescalero Apache TribecoreStrategic or Co-development PartnerThe Mescalero Apache Tribe participates as a full partner in the Region 12 BHRIA tri-agency collaborative, co-developing the regional behavioral health plan with Otero County and Lincoln County. The tribe operates the Four Directions Treatment and Recovery Center, which received $500,000 in BHRIA Early Access Funding for service expansion.
• Tularosa Basin Regional Dispatch Authority (TBRDA)coreStrategic or Co-development PartnerTBRDA provides consolidated 911 emergency dispatch services for Otero County and multiple partner agencies including Alamogordo Police and Fire, Otero County Sheriff, Cloudcroft Police, Mescalero Apache Fire Rescue, and others. The authority operates from a centralized dispatch center to coordinate emergency response across the region.
• Lincoln County Planning & Projects DepartmentmajorImplementation/ SI/ Consulting PartnerLincoln County serves as the accountable entity for $1,500,000 in BHRIA Early Access Funding designated for feasibility analysis, engineering, and design activities for a potential residential treatment facility and crisis intake center serving Region 12.
• Mescalero-Apache Tribe - Four Directions Treatment and Recovery CentermajorImplementation/ SI/ Consulting PartnerFour Directions Treatment and Recovery Center, operated by the Mescalero-Apache Tribe, received $500,000 in BHRIA Early Access Funding to support service expansion for behavioral health treatment services.

Recent moves5 records

Expansion highlights5 records

Direct peers

• Lincoln County, NM: A rural New Mexico county of similar size that is Otero County's BHRIA co-lead for Region 12 behavioral health planning. Comparable in population, service portfolio, and economic base, with a direct working partnership making operational coordination and budget structure highly analogous.
• Chaves County, NM: Eastern New Mexico county government serving Roswell and surrounding communities. Similar scale, rural service area, and departmental structure (sheriff, treasurer, roads, solid waste) make it a directly comparable peer for benchmarking county operations.
• McKinley County, NM: Western New Mexico county government (Gallup) of similar population size serving a rural and tribal-adjacent community. Comparable in service mix and in operating in a region with significant tribal government interaction.
• Santa Fe County, NM: New Mexico county government (Santa Fe region) operating similar departments including sheriff, treasurer, and road maintenance. Comparable in scale and in operating under the same state government framework and CivicPlus CMS ecosystem.
• Valencia County, NM: Central New Mexico county government (Los Lunas/Belen) of comparable size and service portfolio, with similar rural-urban interface dynamics and reliance on a single dominant municipality (Alamogordo/Belen).
• Eddy County, NM: Southeastern New Mexico county government (Artesia/Carlsbad) of comparable scale and rural character, providing the same portfolio of county services including detention, road maintenance, and property tax administration.
• Lea County, NM: Southeastern New Mexico county government (Lovington/Hobbs) similar in scale and service mix. Comparable economic base with energy sector exposure, providing a useful peer for assessing how county services adapt to volatile property tax revenue.
• Sandoval County, NM: Central New Mexico county government providing comparable county services with similar governance structure (board of commissioners, county manager). Useful peer for service delivery and digital platform benchmarking.
• Doña Ana County, NM: A New Mexico county government of comparable scale serving Las Cruces and surrounding areas, providing the same suite of county services (sheriff, treasurer, assessor, solid waste, public health) to a similar-sized rural/small-metro population. Most directly comparable peer given population and service mix.

Broad incumbents

• Bernalillo County, NM: The largest New Mexico county by population (Albuquerque metro). Functions as a broader incumbent reference point—same departmental structure and state framework but at significantly greater scale, useful for understanding the upper bound of service portfolio and digital capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/otero.nm.us

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles19 records

Subsidiaries27 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Otero County