Intouch365

What Intouch365 does

Intouch365 B.V. is a Dutch consulting and systems integration firm founded in 2020 and headquartered in Breda, Netherlands, specializing in customer data strategy, customer experience design, data science and AI, and GDPR data governance for enterprise and institutional clients. The firm delivers solutions built on the Microsoft customer-data stack — Dynamics 365 Customer Engagement, Customer Insights Data (CDP), Customer Insights Journeys, Microsoft Fabric, and Copilot Studio — extended with Optimizely for digital personalization and experimentation. Its technology approach combines proprietary methodologies such as the Interest Scoring Engine (RFT-model) with platform-level implementations at scale, including Fabric OneLake migrations handling 25M+ records and RAG-based Copilots over Dataverse customer profiles.

The firm operates a project-based and retainer consulting model targeting four verticals: Education, Finance, Charities/Non-profits, and Corporates, with named clients including Campari Group, NAGA.com, Eneco, Vogelbescherming Nederland, Hogeschool Windesheim, British Business Bank, TU Delft, and Universiteit Leiden. Go-to-market is exclusively direct enterprise sales supported by a content-led marketing engine of blogs, webinars, a quarterly newsletter, and detailed case studies. As a Microsoft FastTrack Partner ranked Top 3 in EMEA (2025), Intouch365 leverages privileged access to Microsoft product teams and Solution Architects as a core credibility and delivery differentiator.

Revenue is generated entirely through professional services — strategic advisory, platform configuration, data migration, and ongoing optimization — with no productized SaaS revenue and no public pricing. The firm is privately held under Dutch B.V. structure with no disclosed external investors, founder/management-owned, and operates with a small specialist team of approximately eight employees serving multinational clients across the Netherlands and broader EMEA.

Name

Intouch365

Legal name

Intouch365 B.V.

Website

https://intouch365.nl

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1–10 employees

Short description

Intouch365 is a Dutch Microsoft-specialist consultancy that helps enterprise and institutional clients unify customer data, activate personalized journeys, and deploy AI capabilities using Dynamics 365, Customer Insights, Microsoft Fabric, and Copilot Studio.

Ownership category

akta.pro rank

Product category

Microsoft Implementation Consulting

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Enterprise Application License Advisory, Vendor Management & Optimization (BPAEAGAO)

akta.pro secondary industries

Data Platform (Unified Data & Analytics) Suites (HDAEABAD), Metadata, Catalog & Semantic Layer for Data Platforms (HDAEABAJ), Database/Application Data Layer Modernization (DB migration, ORM, caching) (BPAEAFAL)

Keywords

• Microsoft Dynamics consulting
• Customer data platforms
• Customer experience implementation
• Data strategy services
• GDPR data governance

Headquarters

HQ city

Breda

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Consulting and Implementation Services: Intouch365 generates revenue through professional consulting services for data strategy, customer experience design, and Microsoft technology implementation. Engagements include strategic advisory, platform configuration, data migration, and ongoing optimization services delivered through project-based and retainer arrangements.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Intouch365 provides Microsoft-focused consulting and systems integration services for organizations that want to activate first-party customer data in the Microsoft Cloud. The firm designs and implements customer data strategies, customer experience (CX) and customer engagement solutions, data science and AI solutions (including Copilot Studio agents), and GDPR/AVG data governance programs, primarily using Microsoft Dynamics 365 Customer Engagement, Microsoft Customer Insights (Data and Journeys), Microsoft Fabric, and Optimizely.

Product overview

Intouch365 is a Microsoft-specialist consulting firm offering services across four core areas: Data Strategy, Customer Experience, Data Science & AI, and Data Governance & Compliance. Their implementation portfolio centers on Microsoft Dynamics 365 ecosystem products including Dynamics 365 Customer Engagement (CRM), Customer Insights Data (CDP), Customer Insights Journeys (marketing automation), Microsoft Fabric (data infrastructure), and Copilot Studio (AI agents). They also implement Optimizely for digital personalization. The Microsoft tools form an integrated stack where Customer Insights Data serves as the central customer data platform, Fabric provides the data foundation, Copilot Studio enables AI agents, and Customer Insights Journeys orchestrates omnichannel customer communications. All solutions are delivered through a consulting-led approach with focus on sectors: Education, Finance, Good Causes (non-profit), and Corporates.

Differentiator

Problem solved

Functional benefit

Products and services

• Data Strategie Strategic consulting offering in which Intouch365 helps client organizations define and roadmap their customer data strategy on the Microsoft Cloud, including Customer Data Platform (CDP) strategy, data governance foundations, and activation of first-party customer data. It is aimed at organizations in education, finance, charity, and corporate sectors that need a clear blueprint before technology implementation.
• Customer Experience Consulting and systems integration service covering the design, configuration, and deployment of customer experience solutions using Microsoft Dynamics 365 Customer Engagement, Customer Insights Journeys, and Optimizely, intended for marketing, CRM, and customer operations teams seeking to orchestrate end-to-end customer journeys.
• Data Science & AI Consulting and implementation service for data science and AI solutions on the Microsoft platform, including Customer Insights data modeling, propensity/segmentation, and Copilot Studio-based AI agents and generative AI workflow solutions. Targeted at organizations that want to operationalize AI on their first-party customer data within the Microsoft Cloud.
• Data Governance & Compliance (GDPR/AVG) Consulting service designing and implementing GDPR/AVG-compliant data governance frameworks, consent management, data quality, and stewardship models around Microsoft Customer Insights Data, Dynamics 365, and Microsoft Fabric environments. Intended for European organizations — particularly in education, finance, energy, and charity — that must combine customer data activation with strict regulatory compliance.
• WhatsApp Integration for Customer Insights Journeys An Intouch365-delivered WhatsApp messaging channel integration for Microsoft Customer Insights Journeys, enabling organizations to add WhatsApp as a native outbound and inbound journey channel within the Microsoft Customer Insights Journeys orchestrator. It is targeted at Intouch365's existing and prospective Microsoft Customer Insights clients — particularly in education, finance, charity, and corporate sectors — that want to reach customers via WhatsApp using the same journey logic, consent, and governance controls already in Customer Insights.

Quantifiable outcome

• 50% efficiency gain in campaign launches for NAGA.com
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability9 records

Feature3 records

Partnerships

One partnership is on record.

• MicrosoftcoreTechnology or Integration · 25 November 2025As a certified Microsoft FastTrack partner, Intouch365 has direct access to Microsoft's solution architects, product development teams, and support escalation channels. This partnership enables faster implementations following Microsoft's Success by Design principles, access to pre-release features, and exclusive technical guidance for complex Dynamics 365 and Customer Insights deployments.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Xebia: Xebia is a Dutch-origin consulting firm specializing in Microsoft Azure, data, and AI engineering with a strong customer-data platform and cloud-data practice. Comparable to Intouch365 in geography (Netherlands), Microsoft data platform expertise, and enterprise customer-data focus.
• Sogeti: Sogeti is the technology and engineering arm of Capgemini with strong Microsoft technology and data practice across Europe, including Dynamics 365 and Customer Insights implementations. Comparable to Intouch365 in Microsoft-led consulting and EMEA enterprise focus.
• HSO: HSO is a Netherlands-headquartered Microsoft Dynamics 365 and data platform implementation partner serving enterprise customers across multiple verticals. It is a direct comparable to Intouch365 in geography, technology stack (Dynamics, Customer Insights, Fabric), and vertical focus.
• Slalom: Slalom is a global consulting firm with a strong Microsoft practice spanning Dynamics 365, Customer Insights, Fabric, and Azure AI. Comparable to Intouch365 in its Microsoft-first, customer-experience-led consulting motion and in its emphasis on modern data platform and AI delivery.
• Avanade: Avanade is a joint venture between Accenture and Microsoft focused exclusively on Microsoft technologies, including Dynamics 365 and Microsoft Fabric implementations. It is the most direct comparable to Intouch365 at significantly larger scale, serving the same enterprise customer base with the same Microsoft platform stack.

Broad incumbents

• Sopra Steria: Sopra Steria is a large European IT services and consulting firm with significant Microsoft Dynamics 365 and data platform delivery capability across EMEA. Comparable to Intouch365 in Microsoft SI work and European enterprise focus, though it operates at much broader scale with a wider portfolio.
• TCS (Tata Consultancy Services): TCS is a global IT services firm with a significant Microsoft Business Applications practice delivering Dynamics 365, Customer Insights, and Azure data platform implementations worldwide. Comparable to Intouch365 in Microsoft customer-data platform delivery but at vastly larger scale and broader service portfolio.
• Capgemini: Capgemini is a global IT services leader with extensive Microsoft partnership and large-scale Dynamics 365, Customer Insights, and Microsoft Fabric practices. Comparable in enterprise customer-data platform delivery but operates across a far broader portfolio and geography than Intouch365.

Regional players

• Axians: Axians is the ICT brand of VINCI Energies operating across Europe with Microsoft technology and data platform delivery practices, including Dynamics 365 implementations. Comparable to Intouch365 in Microsoft-led enterprise consulting and European regional footprint.
• Cegeka: Cegeka is a Benelux-headquartered IT solutions provider with Microsoft Dynamics 365 and data platform delivery capability, primarily serving customers in the Netherlands, Belgium, and surrounding regions. Comparable to Intouch365 in regional Microsoft SI focus but at materially larger scale.

Market position

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/intouch-365

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Intouch365