Greater Amman Municipality

Name

Greater Amman Municipality

Legal name

Greater Amman Municipality (أمانة عمّان الكبرى)

Website

https://www.amman.jo

Company type

Private

Founded year

1909

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Services to Buildings and Dwellings (5617), Administrative and Support Services (561), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Facilities Support Management Services (8744), Sanitary Services (4950), Services-Automotive Repair, Services & Parking (7500)

akta.pro primary industry

Parking Facilities Property Management (BPAJAGAN)

akta.pro secondary industries

Parking Access & Revenue Control (PARCS) & Payment Systems (BPABAKAD), Curbside, Loading Zone & TNC/Rideshare Management (BPABAKAG)

Keywords

• Municipal government services
• E-government portal
• Property tax administration
• Building permits licensing
• Urban planning services

Headquarters

HQ city

`amman

HQ country

Jordan

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Property Tax (ضريبة المسقفات): Annual property tax levied on buildings and land within the municipality's jurisdiction, payable through the e-services portal. Managed by the Property Tax Directorate (مديرية التخمين).
2. Municipality Infrastructure Tax / Tahqiqat (ضريبة التحققات): Infrastructure service tax charged on land parcels, including partial and total tax components, managed through the e-services portal.
3. Trade and Professional Licenses (رخص المهن): Fees for issuing, renewing, and correcting trade and professional licenses for businesses operating within the municipality.
4. Building Permits and Zoning Fees: Fees for construction permits, demolition permits, excavation permits, building insurance reinstatement, urban planning site maps, and land regularization services.
5. Traffic Violation Fines (مخالفات السير): Revenue from traffic violations issued by traffic cameras and officers, including foreign vehicle violations, with inquiry and payment available through the e-portal and SMS.
6. Waste Collection and Disposal Fees (رسوم نقل وطمر النفايات): Fees charged to businesses and properties for municipal waste collection, transport, and landfill services, including exemption requests and objection handling.
7. Central Market Fees: Fees from wholesale market operations, market facility rental, broker fees, parking receipts, produce pricing reports, and entry permits for the Central Market (السوق المركزي).
8. Slaughterhouse and Meat Inspection Services (المسلخ): Fees for meat inspection, livestock slaughter services, poultry slaughter, slaughter direction permits, and Eid sacrifice permits.
9. Lease Registration and Stamp Duty (عقود الإيجار): Electronic registration of rental contracts, stamp duty fees, unique rental contract ID issuance, and contract cancellation services.
10. Telecommunications Tower Permits: Fees for permitting telecom towers and associated infrastructure for cellular service providers operating within the municipality.
11. Training Center Revenue (ICDL and Courses): Fees from ICDL international exam applications, training course registrations, and student internship facilitation through the municipality's training center.

Pricing tiers

Go-to-market motion1 record

Distribution channels9 records

Marketing channels14 records

Core offering

Greater Amman Municipality administers municipal and administrative services for the Greater Amman metropolitan area of Jordan through an electronic services portal offering 90+ digital services, including property tax collection, trade and building permits, traffic violation management, urban planning approvals, central market operations, waste management fees, and slaughterhouse services. Services are delivered through a multi-channel infrastructure comprising the amman.jo e-government portal, Android/iOS mobile applications, an SMS gateway (shortcode 94444), a 24/7 unified call center (102 / 117180), physical service counters, and 27 partner commercial banks for bill payment.

Product overview

Greater Amman Municipality operates a comprehensive electronic services portal offering over 90 distinct digital services organized by municipal sectors including Planning, Regional & Environmental Affairs, Finance, Health & Agriculture, Public Works, and Community Development. The ecosystem consists of a core Electronic Services Portal (بوابة الخدمات الإلكترونية) as the central interface, complemented by specialized modules for E-Payment, SMS Services (code 94444), an Employee Portal (Oracle ERP), a Mobile Application (GAM App), an Innovation Oasis for citizen suggestions, and sector-specific systems including Building Permits, Property Tax, Business Licenses, GIS, and the Central Market Portal. The architecture follows a government services model with citizen-facing web applications, mobile apps, SMS integration, and internal employee systems connected through a unified service framework.

Differentiator

Problem solved

Functional benefit

Products and services

• Electronic Services Portal (بوابة الخدمات الإلكترونية) Central web portal providing over 90 electronic government services to citizens and businesses across Amman, including traffic violations, property taxes, business licenses, building permits, and municipal inquiries. Organized by administrative sector (Planning, Regional & Environmental, Financial, Health & Agriculture, Public Works, Community Development) and supports real-time application tracking and electronic payments.
• SMS Citizen Services (Code 94444) Two-way SMS service enabling citizens to query traffic violations (code 41), submit complaints (code 42), check property tax (code 43), query tenders (code 44), check trade license info (code 45), and query license violations (code 46), as well as receive push notifications for reminders and awareness campaigns. Operates without internet connectivity.
• GAM Mobile Application Native mobile applications on Android (Google Play) and iOS (Apple App Store) providing on-the-go access to Greater Amman Municipality services including service browsing, application tracking, and payment.
• Property Tax Services (ضريبة المسقفات) Online service for querying and paying annual building and land property tax, filing exemption requests, and submitting tax re-evaluation appeals. Managed by the Property Tax Directorate (مديرية التخمبن) with installment payment options.
• Building Permits Services (خدمات تراخيص دائرة الأبنية) Online building licensing services including new construction permits, additions, modifications, demolition permits, drilling/excavation permits, building insurance reinstatement, and architectural compliance verification. Operated by the Buildings and Permits Directorate.
• Business and Professional License System (نظام رخص المهن)

Quantifiable outcome

• 90+ digital municipal services available online, covering all major administrative functions
• +3 more outcomes

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Three partnerships are on record, tiered core.

• Sanad Platform (Jordan E-Government)coreTechnology or IntegrationGAM services are integrated with the national Sanad e-government platform (sanad.gov.jo) and the Jordan Government Portal (portal.jordan.gov.jo), enabling citizens to access GAM municipal services through the national government gateway. This partnership extends GAM's digital service reach to all national digital government channels.
• Commercial Banks in Jordan (27 banks)coreChannel Partner/ Reseller/ Distributor27 Jordanian and international commercial banks operating in Jordan serve as bill payment channels for GAM's municipal services, including tax payments, fines, and fees. Banks supported include Arab Bank, Cairo Amman Bank, Jordan Bank, Housing Bank, and others. Users can also register on the GAM e-portal using bank credentials for authentication.
• Jordanian Telecommunications Operators (SMS Gateway)coreTechnology or IntegrationGAM operates its SMS-based citizen services (code 94444) in partnership with Jordanian mobile network operators, enabling universal access to key service queries (traffic violations, property tax, trade licenses, tenders) via SMS without requiring internet connectivity.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Dubai Municipality: Municipal authority for Dubai with a comparable e-services mandate covering building permits, trade licensing, health and safety inspections, and urban planning. Operates a mature digital portal and mobile app serving a similarly large metropolitan population, making it the closest peer in scope and digital maturity.
• Abu Dhabi City Municipality: Municipal authority for Abu Dhabi offering building permits, trade licensing, health inspections, and municipal fee collection via digital channels. Comparable in service scope, regulatory mandate, and digital transformation approach within a Gulf-region capital context.
• Istanbul Metropolitan Municipality (IBB): Governs Turkey's largest city with comparable scale (15M+ residents) and a broad municipal service portfolio including licensing, taxation, transportation, and waste management. Operates digital citizen portals and mobile apps analogous to GAM's amman.jo infrastructure.
• Riyadh Region Municipality: Regional municipal authority for Saudi Arabia's capital, with similar responsibilities in building permitting, trade licensing, municipal fee collection, and urban planning. Operates digital service portals (Baladiya) targeting a comparable population scale and Middle East governance context.

Regional players

• Bahrain eGovernment Authority (iGA): Operates Bahrain's national e-government platform (bahrain.bh) integrating municipal and federal services. Regionally proximate with a comparable Arabic-language digital service catalog, though national rather than municipal in scope.
• Cairo Governorate: Governs the Cairo metropolitan area with overlapping municipal functions including licensing, permits, and tax administration. Comparable in scale and Arabic-speaking regulatory context, but with a different digital service maturity profile.

Broad incumbents

• Seoul Metropolitan Government: Operates one of the world's most advanced municipal digital service platforms, including citizen complaint apps, real-time transit data, and integrated permit/licensing portals. A global benchmark for digital municipal services at scale that GAM's roadmap aspires to emulate.

Emerging players

• Government Technology Agency (GovTech) Singapore: National agency building digital government services for Singapore. While national rather than municipal in scope, it represents a benchmark for digital public service infrastructure (citizen portals, identity authentication, payment integration) that GAM's e-government roadmap parallels.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/GAMtweets
• YouTubeyoutube.com/ammancitytube
• Facebookfacebook.com/cityofamman
• LinkedInlinkedin.com/company/greaterammanmunicipality
• Instagraminstagram.com/cityofamman

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Greater Amman Municipality