Water Authority of Fiji

Name

Water Authority of Fiji

Legal name

Water Authority of Fiji

Website

https://waterauthority.com.fj

Company type

Private

Operating status

Operating

Ownership category

akta.pro rank

Product category

Water and Wastewater Utility Services

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (22131), Sewage Treatment Facilities (22132), Water Supply and Irrigation Systems (221310)

SIC

Water Supply (4941), Sanitary Services (4950), Electric, Gas & Sanitary Services (4900)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

akta.pro secondary industries

Water & Wastewater Utility IoT (SCADA, Leak/Quality Monitoring) (EUADAPAK), Water & Wastewater Infrastructure Asset Management (EUAEAMAH), Water Resources, WASH & Integrated Water Management (BPADALAH)

Keywords

• Water utility services
• Potable water supply
• Wastewater treatment
• Smart water metering
• Rural water schemes

Headquarters

HQ city

Nasinu

HQ country

Fiji

HQ region

Oceania

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Supply Chain

Revenue model

1. Water Supply Services: Water Authority of Fiji generates revenue primarily through water supply services to residential, commercial, and industrial customers. Revenue is collected through water bills based on consumption. Additional revenue streams include new connection fees, wastewater services, and water carting services.

Pricing tiers

Go-to-market motion1 record

Distribution channels8 records

Marketing channels9 records

Core offering

Water Authority of Fiji (WAF) is a statutory government-owned utility providing potable water supply, wastewater collection and treatment, and rural water schemes across Fiji. The utility operates water treatment plants, reservoirs, and distribution networks to serve 820,000+ Fijians with 99% urban and 62% rural coverage, while also delivering digital customer services through a mobile app, eServices portal, and smart metering platform.

Product overview

The Water Authority of Fiji (WAF) is Fiji's primary state-owned water utility, providing drinking water supply and wastewater treatment services across the country. WAF's portfolio includes core utility operations (water supply, wastewater, water carting) and digital service channels. The primary digital product is the Smart Water Metering Solution, deployed in partnership with Itron and Pacific Technologies, providing automated meter reading and non-revenue water analytics through Cyble communication modules and the Temetra cloud platform. This is supported by the eServices Online Portal and WAF Mobile App for customer self-service (bill payment, account management, issue reporting). WAF also publishes the Water Sector Strategy 2050 as its long-term national planning framework, and manages procurement via TenderLink. The utility currently serves over 820,000 people, delivering approximately 829 million litres of drinking water per day and 134 million litres of wastewater per day.

Differentiator

Problem solved

Functional benefit

Products and services

• Potable Water Supply Service Provision of clean drinking water to residential, commercial, industrial, and government customers across Fiji through treatment plants, reservoirs, and pipeline distribution networks. Serves 820,000+ Fijians with 99% urban coverage and 62% rural coverage.
• Wastewater Collection and Treatment Service Collection and treatment of wastewater for residential, commercial, and industrial customers across Fiji to protect waterways and the marine environment. Processes approximately 134 million litres of wastewater per day.
• New Water Connection Service Installation of new water connections for residential, commercial, and industrial properties. Type A connections (T from existing) priced at $285; Type B (direct from main) priced at $345. Lodgment fees range from $21.95 to $101.
• Water Carting Service Deployment of water tankers to areas experiencing supply disruptions or shortages. Operates more than 50 tankers during major incidents on a 24-hour roster basis across designated zones, particularly in the Suva-Nausori corridor.
• Smart Water Metering Solution Automated smart metering deployment using Itron's Cyble communication modules and Temetra cloud-based meter data management, providing drive-by data collection, advanced analytics to identify water losses, and corrosion-resistant technology suited to Fiji's coastal environment. Targets reduction of non-revenue water currently estimated at 47% of treated water production.
• WAF Mobile App Smartphone application available on Android and iOS enabling WAF customers to check bills, make payments, report issues, view water carting schedules, and access WAF services on the go.
• eServices Online Portal Customer-facing digital portal providing online access to WAF services including new meter connections, issue reporting, payment options, and account management for self-service transactions.
• Sole Fintech Bill Payment Service Digital bill payment service through the Sole Fintech mobile application enabling WAF customers to pay water bills online, particularly beneficial for rural and remote customers. Provides instant email confirmation of payments for both the customer and WAF.

Quantifiable outcome

• 99% urban population with access to safe drinking water, serving 820,000+ Fijians
• +4 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature2 records

Partnerships

15 partnerships are on record, tiered strategic, core and minor.

• USP's Pacific TAFEstrategicImplementation/ SI/ Consulting Partner · 1 July 2025Workforce Development and Training Unit of USP's Pacific TAFE delivers customized Confined Space Entry training for WAF staff. Training covers hazard identification, risk assessment, emergency response, and practical assessments. Two of four planned sessions completed with 15 participants per session.
• Itron, Inc.coreTechnology or Integration · 1 May 2025Smart metering deployment partnership with Itron, Inc. for the first smart metering deployment in the Fiji Islands. WAF is deploying Itron's smart water solution including Cyble communication modules and Temetra cloud-based meter data management to address aging infrastructure and reduce non-revenue water. Deployment started May 2025, targeted for completion Q3 2025.
• Pacific TechnologiescoreTechnology or Integration · 1 May 2025Technology partner working with Itron and WAF on the smart metering deployment project in Fiji.
• Kahuto PacificstrategicTechnology or Integration · 1 January 2025Engaged to conduct Aerial LiDAR (Light Detection and Ranging) Survey of the Waimanu Catchment. Survey collects elevation and terrain data to improve understanding of catchment conditions and support future infrastructure, environmental, and water resource planning.
• Fiji Roads AuthorityminorStrategic or Co-development Partner · 1 January 2025FRA stabilizes sites during pipeline repairs (Savura) and provides assistance during flood events affecting water infrastructure.
• National Disaster Management Office (NDMO)strategicStrategic or Co-development Partner · 1 January 2025NDMO provides additional water carting trucks during major water disruptions and collaborates on disaster preparedness planning.
• Sinohydro HDEC Joint VenturestrategicImplementation/ SI/ Consulting Partner · 1 January 2025$16 million contract awarded for design and build of DN900 Waila offtake pipe laying works to channel treated water from Viria facility to Wainibuku reservoir.
• Fiji Public Service Association (FPSA)strategicOthers · 1 January 2025Master Collective Agreement signed between WAF and FPSA ensuring harmonious industrial relations, 5% pay salary increase approved as of February 2023.
• International Water Association (IWA)strategicStrategic or Co-development Partner · 1 August 2024WAF CEO recognized as IWA Fellow. IWA provides leadership and mentorship to trans-disciplinary community combining scientific breakthroughs, technological developments, and creative mindsets. WAF CEO's recognition based on contributions to water sector in Australia, Fiji, and across Pacific.
• Australian Water AssociationminorStrategic or Co-development Partner · 1 August 2024WAF Director Graham Dooley is former President of Australian Water Association, supporting international water sector collaboration.
• Flame Tree Developments – Fiji LtdstrategicImplementation/ SI/ Consulting Partner · 1 March 2024Contractor partner for emergency pipeline repair works at Savura Road following DN600 raw water trunk main damage. WAF COO acknowledged Flame Tree Development Limited's team for dedication and hard work in restoration efforts.
• Sole FintechcoreChannel Partner/ Reseller/ Distributor · 24 November 2023Bill payment services partnership enabling WAF customers to pay water bills via the Sole mobile application. Partnership supports debt reduction goals and provides convenience for rural customers who don't need to travel to WAF offices. Instant email confirmation of payments for both customer and WAF.
• Pacific Region Infrastructure Facility (PRIF)strategicImplementation/ SI/ Consulting Partner · 1 October 2023PRIF facilitated Asset Management training for WAF technical staff who were awarded certificates for completing the training course.
• Suez Caledonienne des Eaux (CDE)minorStrategic or Co-development Partner · 1 November 2022WAF delegation visited CDE Water Utility Operator in Noumea, New Caledonia for knowledge sharing and best practices exchange.
• University of New South Wales (UNSW) Institute for Global DevelopmentstrategicStrategic or Co-development Partner · 1 November 2022Collaboration with UNSW IGD for knowledge sharing and capacity building in water sector development.

Scale indicators20 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• South East Water (Australia): Victorian state-owned metropolitan water utility serving growth corridors south-east of Melbourne. Directly comparable in operating model, scale, smart-metering programs, and customer engagement approach under state government ownership.
• Watercare Services Limited: Statutory water and wastewater utility serving the Auckland region of New Zealand. Directly comparable to WAF as a publicly-owned municipal water utility providing potable supply and wastewater services under government oversight to a comparable national-scale customer base.
• Hunter Water: Australian state-owned water utility serving the Lower Hunter region of New South Wales. Comparable in scale and ownership structure to WAF, operating reservoirs, treatment plants, and distribution networks under a state government mandate with a similar focus on non-revenue water reduction and climate resilience.
• Yarra Valley Water: Victorian state-owned metropolitan water utility serving the northern and western suburbs of Melbourne, Australia. Closely mirrors WAF in operating model (state statutory authority), customer mix (residential/commercial/industrial), and revenue model (consumption-based tariffs + new connection fees).
• South Australia Water (SA Water): State-owned water utility supplying drinking water, recycled water, and wastewater services across South Australia. Comparable business model, regulatory structure, and capital-intensive infrastructure profile to WAF, including regional/rural service obligations and drought-resilience investments.

Broad incumbents

• Sydney Water: Australia's largest water utility, serving greater Sydney, Illawarra, and the Blue Mountains. Overlaps with WAF as a state-owned statutory water and wastewater authority, but operates at substantially larger scale, broader portfolio, and deeper digital/metering maturity, making it a benchmark incumbent rather than a direct competitor.
• PUB, Singapore's National Water Agency: Singapore's national water agency managing integrated water resource management including supply, used-water, drainage, and desalination. Functionally analogous to WAF as a state-owned monopoly utility, and a global leader in smart-water technology adoption relevant to WAF's modernization trajectory.

Others

• Veolia Water Technologies: Global water-treatment technology vendor and operations-services provider offering smart metering, SCADA, and asset management solutions. Adjacent to WAF rather than competing, but directly relevant as a potential commercial/scope partner for the kind of smart metering and non-revenue water work WAF is undertaking with Itron.
• Suez Water Technologies & Solutions: Global water and waste-management operator with Pacific-region presence (including prior knowledge-exchange visits with WAF to CDE Noumea). Adjacent technology and operations peer, relevant for benchmarking non-revenue water reduction playbooks and large-scale concession opportunities in the Pacific.
• Itron, Inc. Global smart-infrastructure technology vendor providing the Cyble communication modules and Temetra cloud platform that WAF deployed in May 2025. Included as a strategic vendor/enabler rather than a peer in utilities operations, but materially shapes WAF's smart-water roadmap.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/waf_fiji
• Facebookfacebook.com/WaterAuthorityofFiji
• Instagraminstagram.com/waterauthorityoffiji

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Water Authority of Fiji