Carers Northumberland

What Carers Northumberland does

Carers Northumberland is a registered charity and company limited by guarantee, founded in 2008 through the merger of Carer Link (Belford) and Carers Together (Ashington), and headquartered at 107-109 Station Road, Ashington, Northumberland. It delivers a comprehensive suite of free support services to unpaid carers across Northumberland County, covering adults, young carers under 18, working carers, and the healthcare/social care professionals who interact with them. Core services include information and advice, benefits and grants navigation, the Carer Support Fund (administered on behalf of Northumberland County Council), emergency care planning, advance planning (Lasting Power of Attorney), workshops and training, housing and social care support, an eight-location CHATs peer-support group network, and the Working for Carers employment programme delivered jointly with Newcastle Carers and North Tyneside Carers' Centre. The organisation is staffed by 11 paid employees (a CEO, Deputy CEO/Service Delivery Manager, Young Carer Service Coordinator, Young Carer Activity and Link Worker, six Carer Information and Advice Workers, and an Administration Assistant), with governance from a seven-member Board of Trustees and patronage from the Duchess of Northumberland.

The underlying technology stack is minimal: the charity uses Charity Log as its database service for carer records and runs a standard website (carersnorthumberland.org.uk) for registration, referrals, and information. There is no proprietary technology platform, no disclosed AI/ML capability, no mobile application, and no public API. Services are delivered through a high-touch, community-led model that combines face-to-face group work, telephone and email advice, online resources, and structured professional referral pathways with NHS primary, secondary, and acute care providers.

The revenue model is a typical UK local-charity mix: the majority of income is grant funding from public sector commissioners (Northumberland County Council Adult Services and Children's Services, Cumbria Northumberland Tyne and Wear NHS Foundation Trust, North East North Cumbria Integrated Care Board, and North East Combined Authority via the UK Shared Prosperity Fund), supplemented by charitable trust donations, individual giving through PayPal, and a recurring revenue share from the Northumberland Lottery (£0.50 per £1 ticket). Some trips and activities charge a small fee to cover costs, but core services are free at the point of use for registered carers. The go-to-market is a hybrid community-led, sales-led, and direct-to-consumer motion: professional referrals from NHS and social care, planned community outreach (Carer Ambassadors, events, printed materials in GP surgeries), and self-referral via website and phone.

Name

Carers Northumberland

Legal name

Carers Northumberland

Website

https://carersnorthumberland.org.uk

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1–10 employees

Short description

Carers Northumberland is a registered charity founded in 2008 that delivers free information, advice, grants, peer groups, and advocacy services to unpaid carers (including young carers) across Northumberland, funded primarily by county council and NHS grants.

Ownership category

akta.pro rank

Product category

Charitable Carer Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190), Health Care and Social Assistance (62)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Caregiver Support, Coaching & Training (HLADALAG)

akta.pro secondary industries

Family Caregiver Relief & Coaching (Respite-Integrated) (HSABAGAJ), Emergency / On-Demand Respite Care (HSABAGAD)

Keywords

• Unpaid carer support
• Young carer services
• Carer information advice
• Community carer groups
• Charitable care services

Headquarters

HQ city

Ashington

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Government Grants and Funding: Core funding from Northumberland County Council Adult Services, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, and North East North Cumbria Integrated Care Board. Additional project-specific funding from North East Combined Authority and Northumberland County Council Children's Services.
2. Charitable Donations: Support from various charitable trusts, individual and group donations to carry out charitable work.
3. Lottery Revenue: Northumberland Lottery partnership where tickets cost £1 and 50p from every ticket goes to Carers Northumberland.
4. Activity Fees: Some trips and activities have a small charge to help cover costs as a small charity.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Carers Northumberland is a registered charity that provides information, advice, support groups, practical planning services, and respite activities to unpaid carers across Northumberland. The organization delivers services including benefits and grants assistance, advance planning (Lasting Power of Attorney), emergency care planning, young carer support, employment support, and Carer Awareness Training for healthcare and social care professionals. All core services are provided free of charge to registered carers, funded primarily through local authority and NHS grants, charitable donations, and lottery proceeds.

Product overview

Carers Northumberland is a registered charity offering a comprehensive suite of support services for unpaid carers in Northumberland. The organization operates as a single integrated service rather than a platform-plus-modules architecture, providing services including: Information & Advice (benefits, grants, legal issues, social care, housing), the Young Carers Service (for under-18s), Carer Support Fund grants, Groups and Social Activities (CHATs in 8 locations), Working for Carers employment support, Emergency Care Planning, Workshops and Training, Advance Planning (Lasting Power of Attorney), Benefits & Grants assistance, Housing and Social Care support, and professional Carer Awareness Training. These services are delivered through a combination of one-to-one support, group sessions, workshops, online resources, and partner collaborations across health, social care, and voluntary sector organizations.

Differentiator

Problem solved

Functional benefit

Products and services

• Information & Advice Provides unpaid carers with advice on benefits, grants, legal issues, social care, housing, transport, local services and their rights as a carer. Delivered in the community, over the telephone and online, helping connect carers with other organizations.
• Young Carers Service Supports all carers under the age of 18 across Northumberland with assessments, whole family support, one-to-one sessions, monthly respite activities, and a regular newsletter to ensure children and young people have support to learn, develop and thrive.
• Carer Support Fund A small grant administered on behalf of Northumberland County Council to enable adult carers to take short breaks from their caring responsibilities. Available to adult carers registered for two months or longer.
• Groups and Social Activities (CHATs) Regular carer support groups held in eight locations across Northumberland (Ponteland, Blyth, Berwick, Cramlington, Alnwick, Morpeth, Prudhoe, Hexham) including meals, walks, trips, quizzes, afternoon teas, and other social events.
• Working for Carers A project delivered in partnership with Newcastle Carers and North Tyneside Carers' Centre providing one-to-one support to unpaid carers aged 16+ to balance caring responsibilities with work, education, volunteering or training. Funded by UK Shared Prosperity Fund.
• Emergency Care Planning Supports carers to document important information about the person they care for through a template-based plan, ensuring speedy response if the carer is taken ill and peace of mind that the cared-for person is looked after.
• Workshops and Training Structured training sessions and workshops exploring different aspects of caring, including Paying for Social Care, Less Stress, Planning for the Future, Making Guilt Manageable, and Wellbeing. Offered in various county locations and online.
• Advance Planning Service Supports carers and cared-for persons to make Lasting Power of Attorney, Advance Decisions, and Advance Statements. Provides initial impartial advice, form completion support, and assistance with registering documents.
• Benefits & Grants Provides benefit checks, assistance with benefit applications (Attendance Allowance, Carers Allowance, Pension Credit), access to Household Support Fund, and other grants through partner agencies.
• Housing Support Assists carers with social housing queries, Homefinder system, home aids and adaptations, Priority Services Register, Winter Fuel Payment, and Cold Weather Payment eligibility.
• Social Care Support Supports carers with accessing carers assessments, care needs assessments, care at home, residential care, respite breaks, and provides guidance on social care systems and processes.
• Carer Awareness Training for Professionals Training session for healthcare and social care professionals offering insight into the caring role, physical and mental impact on unpaid carers, and referral pathways. Available for Primary Care staff (GP Practices) and other professionals, with bespoke training options.
• Carer Card Registration Free registration service through which all registered carers automatically receive a carers card to prove their carer status, with optional regular newsletter delivery by post or email.

Quantifiable outcome

• Regular CHAT groups in 8 locations across Northumberland
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and minor.

• Northumberland County Council Adult ServicescoreStrategic or Co-development PartnerCore funder providing adult social services funding. Receives referrals for adult carers and administers the Carer Support Fund on behalf of the council.
• Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW)coreStrategic or Co-development PartnerCore funder through NHS Foundation Trust. Receives referrals and shares data for purposes of support. Partnership includes data sharing for carer support and referral purposes.
• North East North Cumbria Integrated Care BoardcoreStrategic or Co-development PartnerCore funder providing integrated care board funding for carer support services across the region.
• Northumberland County Council Children's ServicescoreStrategic or Co-development PartnerProject-specific funder for young carers services. Provides funding for children and young people up to age 18 with caring responsibilities.
• Newcastle CarerscoreStrategic or Co-development PartnerPartner organization in the Working for Carers project, jointly delivering specialist support to unpaid carers across Newcastle and Northumberland.
• North Tyneside Carers' CentrecoreStrategic or Co-development PartnerPartner organization in the Working for Carers project, jointly delivering specialist support to unpaid carers across North Tyneside and Northumberland.
• NHS Primary, Secondary and Acute CareminorChannel Partner/ Reseller/ DistributorReceives referrals of carers and shares data for support purposes. Part of the healthcare referral network.
• Carers TrustminorStrategic or Co-development PartnerReceives data sharing and referrals as part of the national carers support network.
• Voluntary Sector OrganisationsminorStrategic or Co-development PartnerData sharing partnerships with voluntary sector organisations for referral and general support of carers.
• Northumberland LotterycoreChannel Partner/ Reseller/ DistributorCharity benefits from lottery ticket sales where 50p from every £1 ticket sold goes directly to Carers Northumberland.

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Independent Age: National charity offering information, advice and support for older people and their families, including those with caring responsibilities. Direct peer in advice-line and grant-navigation service model, though with a national rather than county-level footprint.
• North Tyneside Carers' Centre: North Tyneside-based carers' centre providing information, advice, advocacy and training to unpaid carers. Direct peer and co-delivery partner with Carers Northumberland on the Working for Carers project, operating a near-identical service model in an adjacent borough.
• Crossroads Care: National network of charities providing respite care and carer-support services across the UK. Direct peer in service mission (respite, breaks for unpaid carers) with a comparable local-delivery model via affiliated regional charities.
• Newcastle Carers: Newcastle-based charity supporting unpaid carers with information, advice and wellbeing services. Direct peer — already a delivery partner with Carers Northumberland on the Working for Carers project, serving a directly adjacent geography with an equivalent service model.

Broad incumbents

• Family Action: National family-support charity delivering advice, mental health and wellbeing services including carer support programmes. Broad incumbent — overlapping service categories (family/carer support, advice, grants) at national scale with local delivery partnerships.
• Carers UK: UK-wide membership charity providing information, policy advocacy and campaigning for unpaid carers. Broad incumbent — operates at national policy/awareness level rather than local service delivery, but addresses the same unpaid-carer population and is a reference point for funders.
• Carers Trust: National UK charity and network of local carer-support organisations. Broad incumbent — Carers Northumberland sits within this network (data-sharing and referral relationship); the network operates at national scale while Carers Northumberland is a single-county delivery member.

Others

• Rethink Mental Illness: National charity supporting people affected by mental illness, including their unpaid carers, through advice lines and local groups. Adjacent peer — overlapping referral population (carers of people with mental illness) and group-delivery model, but with a condition-specific focus rather than general carer support.

Emerging players

• Dementia UK: UK charity providing specialist dementia nursing (Admiral Nurses) and family/carer support. Emerging player — addresses a major sub-segment of Carers Northumberland's beneficiary base (carers of people with dementia) with a more specialist clinical-adjacent model.

Regional players

• Age UK Northumberland: Local Age UK branch providing information, advice and wellbeing services to older people in Northumberland. Regional peer — overlapping beneficiary population (older carers and the people they care for) with some shared referral pathways, though focused on the cared-for rather than the carer.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/carers-northumberland-limited

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Carers Northumberland