VECTIS HOUSING ASSOCIATION LIMITED

What VECTIS HOUSING ASSOCIATION LIMITED does

Vectis Housing Association Limited is an independent, non-profit social housing provider operating exclusively on the Isle of Wight, United Kingdom. Founded in 1974 and registered with the Regulator for Social Housing (L1005) and the Financial Conduct Authority (21237R) as an exempt charity under the Co-operative and Community Benefit Societies Act 2014, the association manages between 430 and 500+ general needs dwellings serving local residents seeking affordable rented homes. New applicants enter the stock through the shared Island Homefinder allocations platform; existing tenants access transfers or mutual exchanges via Homeswapper or direct internal applications.

The product set is anchored on long-term social tenancy and is supported by responsive repairs and maintenance (24-hour emergency response), 24/7 online rent and service-charge collection via debit/credit card, formal complaints handling with Housing Ombudsman escalation, and a published Tenant Satisfaction Measures report under the Regulator of Social Housing framework. Tenant voice is structurally embedded through tenant members of the Board of Management and ongoing feedback mechanisms (Have Your Say). Technology is non-proprietary, comprising third-party portals, standard web analytics, and a payment gateway; the organisation does not operate a developer-facing API or mobile application.

Revenue is generated from weekly rental payments and service charges from tenants, set within the regulatory rent-setting regime; specific rates are not publicly disclosed. Governance is provided by a volunteer Board of Management chaired by Graham Cooper, with Tam Norris as Chief Executive Officer, supported by a Director-level executive team covering Property Services, Housing Services, Assets, Finance, and a dedicated Director of Culture. Headcount sits at 11-50 employees, there are no external investors, no parent company, and no active M&A activity, consistent with its charitable, locally embedded operating model.

Name

VECTIS HOUSING ASSOCIATION LIMITED

Legal name

Vectis Housing Association Limited

Website

https://vectishousing.co.uk

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

Vectis Housing Association Limited is a non-profit, independent social housing provider managing 430-500+ affordable rental homes exclusively on the Isle of Wight, UK, delivering tenancy, repairs, payment, and tenant engagement services under regulatory oversight.

Ownership category

akta.pro rank

Product category

Social Housing / Affordable Rental Housing

NAICS

Lessors of Residential Buildings and Dwellings (53111)

SIC

Operators Of Apartment Buildings (6513), Real Estate Operators (No Developers) & Lessors (6510)

akta.pro primary industry

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

akta.pro secondary industry

Affordable Housing Property Management (BPAJAGAJ)

Keywords

• Social housing
• Affordable housing
• Property management
• Tenancy services
• Housing association

Headquarters

HQ city

Cowes

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Social Housing Rents: Rental income from over 430 properties under management on the Isle of Wight. Tenants pay weekly rent and service charges for affordable housing services including repairs, maintenance, and property management.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Vectis Housing Association Limited is a small, independent, non-profit housing association that provides and manages affordable general needs rented homes exclusively on the Isle of Wight. Its core service comprises letting and managing over 430 social housing properties, supported by integrated repairs and maintenance, online rent and service charge payments, housing allocations (via Island HomeFinder), mutual exchanges (via Homeswapper), tenant engagement, and complaints handling. The organisation operates as an exempt charity and is regulated by the Regulator for Social Housing (L1005) and the Financial Conduct Authority (21237R).

Product overview

Vectis Housing Association Limited operates as a single-product social housing provider delivering affordable rented homes exclusively on the Isle of Wight. The core offering centres on managing over 430 general needs dwellings, supported by integrated services for repairs and maintenance, rent collection, housing allocations, tenant engagement, and complaints handling. A suite of policy documents underpins the service, covering tenancy, home ownership options, community support, and regulatory compliance reporting. The organisation participates in external housing portals (Island HomeFinder and Homeswapper) to facilitate allocations and mutual exchanges, while operating its own online payment and repair request systems.

Differentiator

Problem solved

Functional benefit

Products and services

• General Needs Housing Affordable general needs rented homes providing secure tenancies for local residents across the Isle of Wight, managed by Vectis Housing as its core service.
• Repairs and Maintenance Services Responsive repairs service for Vectis Housing tenants covering leaks, heating, electrical, structural, and kitchen/bathroom issues, delivered by vetted contractors or an in-house maintenance team with 24-hour emergency prioritisation.
• Rent and Payment Services 24/7 online payment service enabling Vectis Housing tenants to pay weekly rent, service charges, and other housing-related fees by debit or credit card with instant confirmation.
• Housing Allocations and Transfers Service that allocates general needs housing to new applicants via the Island Homefinder shared platform and supports existing Vectis tenants with internal transfers to alternative properties.
• Tenant Engagement and Feedback Programme Tenant engagement programme gathering resident input through surveys, consultations, focus groups, and tenant Board representation to shape housing services, community development, and future planning.
• Complaints Handling Service Formal complaints and compliments service allowing tenants to raise concerns, receive resolution, and escalate unresolved complaints to the Housing Ombudsman Service.
• Home Ownership and Shared Ownership Schemes Policy-backed home ownership pathways available to eligible residents, including shared ownership, rent to buy, right to buy, discounted market sale, and disabled adaptations.
• Mutual Exchange Service (Homeswapper) Mutual exchange service enabling Vectis tenants with assured tenancies to swap homes with other housing association or council tenants via the Homeswapper platform.

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• National Housing FederationcoreOthersVectis Housing is a member of the National Housing Federation, the representative body for housing associations in England. This membership provides access to industry guidance, best practices, and collective advocacy for the social housing sector.
• Regulator of Social HousingcoreOthersRegistered with the Regulator of Social Housing (Registration No. L1005), which oversees compliance with regulatory standards for social housing providers in England.
• Housing Ombudsman ServicecoreOthersVectis Housing is a member of the Housing Ombudsman Service, which provides independent dispute resolution for housing complaints. Tenants can escalate complaints to the Ombudsman if not resolved internally.
• Chartered Institute of HousingminorOthersProfessional body membership demonstrating commitment to housing industry standards and professional development.
• MRI HomeswappercoreTechnology or IntegrationTechnology platform partnership enabling mutual exchanges between housing association and council tenants. Vectis tenants can register to find exchange partners across the UK.
• Island HomefindercoreChannel Partner/ Reseller/ DistributorCollaborative platform shared among all social housing providers on the Isle of Wight for housing applications and allocations. Vectis participates as one of multiple housing providers on the platform.
• MountjoyminorImplementation/ SI/ Consulting PartnerPartner organization visible in trust signals section of website, likely providing services related to property maintenance or development.
• Wight Fire & SecurityminorImplementation/ SI/ Consulting PartnerLocal security and fire safety services provider, supporting compliance with health and safety requirements for housing properties.
• IW ChamberminorOthersIsle of Wight Chamber of Commerce membership demonstrating local business engagement and community presence.
• Disruptive Innovators NetworkminorOthersInnovation network partnership visible in trust signals, suggesting involvement in housing sector innovation initiatives.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Longhurst Group: Mid-sized UK housing association providing affordable homes and supported housing services, similar in non-profit registered provider model. Slightly larger than Vectis but operates a comparable community-focused affordable housing model.
• Hastoe Housing Association: Specialist rural housing association providing affordable homes in rural and coastal communities across southern England. Comparable to Vectis in scale, non-profit rural/coastal housing focus, and community-led governance model.
• Coastline Housing: Cornwall-based housing association operating in a similar island/peninsular geography with a comparable scale of affordable housing stock. Directly comparable to Vectis as a small-to-mid-sized regional non-profit housing association serving a defined geographic community.

Broad incumbents

• Platform Housing Group: Large UK housing association managing over 50,000 affordable homes across the Midlands and beyond. Comparable peer in non-profit social housing delivery, though significantly larger and more geographically diverse than Vectis.
• Sanctuary Housing Association: Major UK housing association providing affordable rented and shared ownership homes across many regions. Comparable in being a non-profit registered provider of social housing, though operating at substantially larger scale than Vectis.
• Stonewater: UK-wide housing association providing affordable homes for rent and shared ownership. Comparable as a non-profit registered provider, though operating at materially larger scale than Vectis with a more diversified geographic portfolio.
• LiveWest: Large South West England-based housing association providing affordable homes and tailored housing services. Comparable in being a charitable registered provider, but with a much larger portfolio and broader geographic footprint.
• Hyde Housing Association: Large UK housing association operating tens of thousands of affordable homes across multiple regions. Comparable as a peer registered social landlord providing affordable housing services, but at significantly greater scale and geographic diversity than Vectis.
• Anchor Hanover (Anchor): One of the largest not-for-profit housing and care providers in England, providing affordable housing alongside specialist older persons housing. Comparable in non-profit social housing mission and regulatory model, but operates at much larger scale and with a broader service portfolio.

Regional players

• Island Roads / Isle of Wight Council Housing Team: Local Isle of Wight Council social housing function operating alongside Vectis on the same Island HomeFinder platform. Comparable as a direct local provider of affordable housing on the Isle of Wight, competing for allocations and serving the same tenant base.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/vectis-housing-association-limited

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles19 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VECTIS HOUSING ASSOCIATION LIMITED