Resolution Services Center of Central Michigan

What Resolution Services Center of Central Michigan does

Resolution Services Center of Central Michigan (RSCCM) is a 501(c)(3) nonprofit organization headquartered at 516 South Creyts Rd., Suite A, Lansing, Michigan. It delivers court-connected mediation, restorative justice, and conflict resolution training across a six-county region in Central Michigan (Clinton, Eaton, Gratiot, Ingham, Isabella, and Shiawassee). Its service portfolio is organized into three tiers: (1) Core Mediation Services, including general civil, divorce, landlord-tenant, and Special Education Mediation (SEMS); (2) Restorative Justice Services, encompassing school-based restorative circles, student support facilitation in K-12 settings, and community presentations; and (3) Training Programs, including the SCAO-approved 40-hour General Civil Mediation Training, specialized domestic/civil/workplace courses, quarterly continuing education, and custom organizational workshops. Services are delivered in person at the Lansing office and via Zoom, and rely on standard office and case management tools rather than proprietary technology.

RSCCM's revenue model blends fee-for-service mediation (with sliding scale), SCAO-approved mediator training tuition, contracted K-12 restorative justice services, and tax-deductible donations. It operates under the Michigan Community Dispute Resolution Programs (CDRP) network as an SCAO-approved center, which anchors its referral pipeline from Michigan State Courts. Customers span four primary segments: individuals and families (divorce, landlord-tenant, neighborhood, family disputes), K-12 schools (student mediation, restorative circles, staff training), Michigan State Courts and the SCAO (court-connected case diversion), and organizations/businesses (workplace mediation and custom workshops). Notable quantifiables include a statewide case resolution rate of approximately 74% through mediation and a leadership team that was substantially refreshed in 2025, including the appointment of Yarden Blumstein as Executive Director in February 2025 and Ethan Campbell as Mediation Manager in May 2025.

Name

Resolution Services Center of Central Michigan

Legal name

Resolution Services Center of Central Michigan

Website

https://rsccm.org

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

RSCCM is a Lansing, Michigan-based 501(c)(3) nonprofit delivering court-connected mediation, restorative justice, and SCAO-approved mediator training to individuals, families, K-12 schools, courts, and organizations across a six-county Central Michigan region.

Ownership category

akta.pro rank

Product category

Alternative Dispute Resolution Services

NAICS

Other Individual and Family Services (624190), Child and Youth Services (624110), Civic and Social Organizations (813410)

SIC

Services-Social Services (8300)

akta.pro primary industry

Alternative Dispute Resolution & Restorative Justice Programs (BPAIAFAL)

akta.pro secondary industries

Juvenile Justice System (Courts & Detention) (BPAIAFAF), Special Education Alternative / Nonpublic Schools (NPS) & Placements (EDAKAAAF)

Keywords

• Court-connected mediation
• Restorative justice services
• Mediator training programs
• Special education mediation
• School restorative practices

Headquarters

HQ city

Lansing

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others, Infrastructure

Revenue model

1. Mediation Services: Fee-for-service mediation for civil, domestic, landlord-tenant, and other dispute types. Fees vary by case type and financial circumstances, with sliding scale options available for those who qualify.
2. Mediator Training Programs: SCAO-approved 40-hour General Civil Mediation Training and specialized training (domestic, civil, workplace) offered year-round on Zoom. Quarterly continuing education updates for certified mediators. Custom workshops for businesses and organizations.
3. Restorative Justice School Services: Contracted services for K-12 schools including student support facilitation, restorative circles, and conflict resolution training for staff.
4. Donations: RSCCM is a 501(c)(3) nonprofit organization accepting tax-deductible donations to support free conflict resolution services across Central Michigan.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Resolution Services Center of Central Michigan is a 501(c)(3) nonprofit that delivers court-connected mediation, restorative justice services (including school-based circles and student support), and SCAO-approved mediator and conflict resolution training to individuals, families, K-12 schools, courts, and organizations across six counties in Central Michigan. Services are offered on a sliding-scale fee-for-service basis, with donations subsidizing free conflict resolution access.

Product overview

Resolution Services Center of Central Michigan (RSCCM) is a 501(c)(3) nonprofit that operates as a service organization rather than a software product company. Its portfolio consists of conflict resolution and restorative justice services, which can be grouped into three tiers: (1) Core Mediation Services — including general mediation, divorce mediation, special education mediation (SEMS), and landlord-tenant mediation — delivered by certified neutral mediators; (2) Restorative Justice Services — including school-based restorative circles, community presentations, and student support facilitation in K-12 settings; and (3) Training Programs — including SCAO-approved mediator training (40-hour civil/domestic), conflict resolution workshops, and quarterly continuing education for certified mediators. RSCCM also operates a volunteer program recruiting and training community mediators and facilitators.

Differentiator

Problem solved

Functional benefit

Products and services

• Mediation Services Voluntary, confidential process where a neutral mediator guides conversation and negotiation so participants create their own fair agreement; the mediator never decides outcomes. Covers family, divorce, landlord-tenant, workplace, and neighborhood disputes for individuals, families, and organizations.
• Divorce Mediation Specialized mediation for separating couples to negotiate custody, asset division, and support agreements outside of court.
• Special Education Mediation (SEMS) Mediation helping students and families resolve conflicts related to individual education plans (IEPs) and special education services.
• Restorative Justice Services Brings together those affected by conflict to talk, understand impact, and repair harm through circles and shared decisions, building empathy, accountability, and healthier relationships. Includes community presentations and school-based support.
• Restorative Justice Community Presentations Educational presentations for community groups on restorative justice principles and practices.
• Mediator Training Year-round civil and domestic mediation training offered on Zoom with practical skills, ethics, and tools, plus quarterly continuing education updates for certified mediators. SCAO-approved 40-hour General Civil Mediation Training.
• Conflict Resolution Training Custom workshops for individuals, teams, and organizations that build practical skills to prevent, manage, and resolve conflict through communication, listening, and problem-solving techniques.
• Student Support Services On-site student support in K-12 school settings where facilitators model and promote positive problem-solving skills using restorative practices, helping students navigate conflicts and build stronger relationships.

Quantifiable outcome

• 74% of cases statewide reach a resolution through mediation

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and minor.

• State Court Administrator's Office (SCAO)coreStrategic or Co-development PartnerRSCCM operates as an approved mediation center under SCAO's Office of Dispute Resolution. Provides court-connected mediation services and SCAO-approved training programs for mediators eligible for court appointments.
• Community Dispute Resolution Programs (CDRP)coreStrategic or Co-development PartnerRSCCM participates in Michigan's Community Dispute Resolution Programs network, providing mediation services that divert disputes from court dockets.
• American Bar Association (ABA)minorOthersABA provides research and frameworks referenced by RSCCM regarding women in dispute resolution and mediation best practices.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Common Justice: Brooklyn-based nonprofit running restorative justice as an alternative to incarceration. Comparable trauma-informed, restorative-justice approach with youth and adult referrals from courts and schools.

Others

• National Association for Community Mediation: U.S. membership association supporting community mediation centers like RSCCM. Relevant as the trade body, training/certification resource, and policy advocate for the community mediation field.

Direct peers

• Community Mediation Services: Michigan-based nonprofit community mediation and restorative justice provider serving Metro Detroit. Shares RSCCM's nonprofit, court-referred, multi-county service model within Michigan.
• Center for Community Alternatives: New York-based nonprofit operating restorative justice and community-based alternatives programs. Strong overlap on restorative justice services and the justice-involved youth client segment.
• Resolution Systems Institute: A nonprofit focused on court-connected dispute resolution research, training, and program support. Directly comparable to RSCCM because both operate in the court-connected ADR ecosystem, offer mediator training, and interface with state court administrative offices.
• The Conflict Center: Denver-based nonprofit providing community mediation, restorative justice, and conflict resolution training. Directly comparable service portfolio (mediation + restorative justice + training) and similar nonprofit, donor-supported model.
• Northwest Mediation Center: Washington-state nonprofit providing community mediation, restorative justice, and training across multiple counties. Comparable regional reach and tiered service mix.

Broad incumbents

• JAMS: Largest private alternative dispute resolution provider in the U.S., offering mediation, arbitration, and ADR training. Adjacent competitor for higher-value mediation work and a benchmark for training-program scale.
• American Arbitration Association: National nonprofit ADR provider offering mediation, arbitration, and training across case types. Operates in the same ADR space as RSCCM but at national commercial scale.

Regional players

• Mediation Center of Dane County: Madison, WI–based nonprofit community mediation center with fee-for-service mediation, restorative justice, and training. Comparable operating model in a different Midwest geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/rsccm_
• Facebookfacebook.com/ResolutionServicesCenter
• LinkedInlinkedin.com/company/resolution-services-center-of-central-michigan
• Instagraminstagram.com/rsccm_

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Resolution Services Center of Central Michigan