Professionnel.le.s en prévention et règlement des différends (PRD)

What Professionnel.le.s en prévention et règlement des différends (PRD) does

PRDSA (Professionnels en prévention et règlement des différends S.A.) is a privately held Quebec professional services firm headquartered in Montréal that provides end-to-end workplace conflict prevention and resolution services to public- and private-sector organizations, HR professionals, managers, and individual learners. The firm operates from 1080 Côte du Beaver Hall in Montréal and reports approximately 30 years of continuous activity in the Quebec PRD market, delivering cumulative milestones of 500 mediations, 2,000 investigations and admissibility analyses, 200 neutral evaluations/facilitation/team-recovery mandates, and 100,000 people trained or sensitized. Its service offering spans impartial workplace investigations, mediation in civil, commercial and workplace matters, neutral evaluations, facilitation and team recovery, PRD audits, internal-policy drafting/review, outsourcing ("impartition") of difficult relational cases, individual coaching, organizational codeveloppement groups, and continuing-education training.

The technology stack is intentionally lightweight: a Webflow-hosted marketing website coupled with a member-account e-learning platform that delivers asynchronous online capsules, synchronous live virtual or in-person sessions, and a bimodal format combining the two. Google Analytics is the only third-party integration disclosed; no public APIs, SDKs, or AI/ML components are offered. Payment processing is delegated to a PCI-compliant third party, and the firm retains copyright in its training capsules, audio recordings, and published practical guides.

The business model is a hybrid of (1) project-based professional services quoted on a custom basis for organizational mandates (investigations, mediations, audits, coaching, policy work), (2) a self-serve e-commerce storefront for individual training seats priced publicly between CAD $150 and $1,100, (3) group in-person training packages priced around CAD $3,500 per cohort of approximately 15 participants, and (4) codeveloppement group programs at CAD $1,495 per individual. Free e-learning capsules (e.g., "Artisans d'un milieu de travail sain," school-harassment prevention) operate as a freemium top-of-funnel asset that captures individual learners and converts them into paid engagements or organizational leads. Go-to-market is sales-led and direct, supplemented by SEO-driven service pages, downloadable practical guides, CRHA and Barreau du Québec accreditation signals, and website contact/group-registration forms; the firm accepts spontaneous applications at [email protected], suggesting modest organic hiring.

Name

Professionnel.le.s en prévention et règlement des différends (PRD)

Legal name

Professionnels en prévention et règlement des différends S.A.

Website

https://prdsa.ca

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

PRDSA is a Quebec-based professional services firm that delivers workplace conflict prevention and resolution services to organizations, HR teams, managers, and individuals, including mediation, impartial investigations, neutral evaluations, training, and coaching, through a multidisciplinary bench of lawyers, accredited mediators, and organizational psychologists.

Ownership category

akta.pro rank

Product category

Alternative Dispute Resolution Services

NAICS

Public Relations Agencies (541820), Advertising, Public Relations, and Related Services (5418), Social Advocacy Organizations (8133), Research and Development in the Social Sciences and Humanities (54172)

SIC

Services-Management Consulting Services (8742), Services-Management Services (8741)

akta.pro primary industry

Healthcare & Life Sciences PR (BPAFADAJ)

akta.pro secondary industries

Litigation PR & Legal Communications (MPAAAOAH), Event PR & Communications Support (BPAFADAO)

Keywords

• Workplace mediation services
• Harassment investigation
• Conflict resolution training
• Psychosocial risk consulting
• HR advisory services

Headquarters

HQ city

Montréal-nord

HQ country

Canada

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Paid professional training (individual seats and groups): Per-individual training prices publicly disclosed (e.g., CAD $150, $200, $435, $500, $600, $645, $850, $1,100) plus group training packages priced around CAD $3,500 per group (~15 participants) for in-person formats. Includes e-learning, live virtual, and bimodal training.
2. Professional services (mediation, investigation, neutral evaluation, audit, consulting, coaching): Custom engagements quoted on a project basis for organizations, including third-party impartial investigations, neutral evaluations, facilitation, mediation, internal-policy drafting/review, coaching, and outsourcing of difficult relational-situation handling.
3. Codeveloppement (peer-learning group programs): Priced at CAD $1,495 per individual registration (plus taxes), delivered as 6 sessions of 3 hours each or as 3–8 customized sessions; offered in live, self-paced, and hybrid formats.
4. Free e-learning training as a top-of-funnel acquisition asset: Several e-learning capsules (e.g., 'Artisans d'un milieu de travail sain', 'Au-delà des mots', school-harassment prevention) are offered free of charge to capture individual learners and convert them into paid engagements or organizational leads.
5. Individual training license (one-time license): Buyers of individual training obtain a limited, non-exclusive, non-transferable personal-use license to training capsules, audio recordings and documents — non-commercial learning and awareness use only.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

PRDSA provides workplace conflict prevention and resolution services to Quebec-based organizations and individuals, including mediation, impartial investigations, neutral evaluations, team facilitation and recovery, conflict management audits, individual coaching, HR consulting and advisory support, internal policy drafting and review, and outsourced handling of difficult relational situations. The firm also delivers codevelopment programs, individual and group training, and free e-learning capsules, covering the full conflict lifecycle from prevention to restoration.

Differentiator

Problem solved

Functional benefit

Products and services

• Mediation Voluntary, confidential process in which a neutral accredited mediator helps disputing parties reach a mutually acceptable agreement, available to organizations and individuals in workplace, civil, and commercial matters.
• Impartial Investigation Independent, impartial third-party investigation into workplace complaints, particularly harassment and psychological harassment, conducted by qualified investigators and producing a documented report.
• Neutral Evaluation Neutral assessment of a situation or dispute by a third party, providing an outside perspective on the strengths, weaknesses, and likely outcomes without proceeding to full mediation or investigation.
• Facilitation and Team Recovery Structured facilitation to help teams recover from conflict, restore communication, and rebuild functional working relationships after a difficult interpersonal or organizational event.
• Audit in Prevention and Dispute Resolution (Audit en PRD) Comprehensive audit of an organization's conflict prevention and dispute resolution practices, identifying gaps relative to best practices and regulatory requirements and recommending improvements.
• Coaching Individual coaching for managers, employees, and practitioners dealing with workplace conflicts, interpersonal challenges, or leadership development, delivered by certified coaches.
• Consulting Service and Support (Service-conseil et accompagnement) Advisory services providing expert guidance to organizations on conflict management, HR practices, harassment prevention, and workplace dynamics, with ongoing support as required.
• Internal Policy Drafting and Review Drafting, review, and updating of internal organizational policies related to harassment, psychological health, conflict resolution, and workplace conduct, in alignment with Quebec regulatory requirements.
• Outsourcing of Difficult Relational Situation Handling (Impartition)
• Codevelopment (Codéveloppement) Group-based professional development program in which peers learn from each other's workplace experiences under structured facilitation, with the firm acting as the facilitating professional.
• Training Programs (Formations) Training programs on conflict resolution, harassment prevention, mediation, and related topics, delivered to individuals via the boutique e-commerce site and to groups on a cohort basis for organizations.
• Free E-learning Capsules (Capsules e-learning gratuites) Free online self-paced training capsules covering various topics in conflict resolution, mediation, and workplace relations, used to introduce individuals to the firm's training catalogue.

Quantifiable outcome

• 500 mediations delivered since founding
• +3 more outcomes

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• JAMS: US-headquartered, global ADR provider offering mediation, arbitration, neutral evaluation, and workplace investigations. Comparable as a large, established neutral-third-party services provider; operates at much greater scale and geographic breadth than PRDSA.
• American Arbitration Association (AAA-ICDR): Long-standing international ADR institution offering mediation, arbitration, and workplace dispute-resolution services. Comparable to PRDSA as a broad incumbent in the same category of neutral third-party dispute resolution services.

Direct peers

• Institut de médiation et d'arbitrage du Québec (IMAQ): Quebec-based professional body and registry of accredited mediators/arbitrators offering civil, commercial, and workplace mediation services in the same provincial market and regulatory regime as PRDSA. Directly comparable in scope and customer base.
• Institut Pacifique: Montreal-based non-profit specializing in school and workplace harassment prevention, civility training, and conflict resolution, with a strong Quebec presence. Overlaps with PRDSA on harassment-prevention training capsules and educational-sector engagements.

Regional players

• ADR Institute of Canada (ADRIC): National Canadian professional association for alternative dispute resolution, with affiliated regional institutes across provinces. Comparable as a credentialing and standards body in the Canadian PRD space; serves as a national umbrella for the same mediator/investigator community PRDSA operates in.
• Mediate BC: British Columbia-based non-profit society providing family, civil, and workplace mediation services and training. Comparable as a regional ADR training-and-services provider with similar service lines, but operating in a different Canadian province.
• Centre St-Pierre: Montreal-based adult-education and community-training organization offering continuing education, organizational development, and group facilitation services. Partially comparable as a Quebec training provider with adjacent offerings in communication, conflict, and group dynamics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/professionnels-en-r-glement-des-diff-rends-s-a-

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Professionnel.le.s en prévention et règlement des différends (PRD)