SIAO 42 Loire

What SIAO 42 Loire does

SIAO 42 Loire (Service Intégré d'Accueil et d'Orientation) is a French public social-service organization that coordinates emergency shelter access, housing placement, and social services for people experiencing homelessness or housing precarity in the Loire department (42). It was established as part of France's national 'Service Public de la Rue au Logement' (street-to-housing public service) and has been legally grounded by the ALUR law (loi n°2014-366) of 24 March 2014 and decree n°2015-1446 of 6 November 2015. The organization is headquartered at 7 rue de la Richelandière, 42100 Saint-Étienne, and operates exclusively by appointment.

Its core operational assets are the national SI-SIAO digital platform — used to centralize and manage all emergency shelter and housing-accompaniment requests — and the 115 emergency hotline, which provides 24/7 crisis intake. It also runs a Social Observatory that produces territorial diagnostics and statistical reports on homelessness, offers free SI-SIAO training to departmental social workers, manages the LOUISE housing-captation platform (Locataire Intelligent d'Usage Simplifié et Efficace), and from September 2025 took over the secretariat for the UCSA/UCSA Jeunes 'Un Chez Soi d'Abord' orientation commissions for Saint-Étienne Métropole. It co-manages the deployment of Soliguide (a Solinum-built digital cartography of social services) in the department.

SIAO 42 Loire is carried by a Groupement de Coopération Sociale now known as GRAHL 42, which federates approximately 20 associations active in the Accueil-Hébergement-Insertion-Logement (AHIL) sector, governed by a COPIL steering committee (six administrators) and a COMOP operational committee. The organization's revenue is entirely public, sourced from DDETS de la Loire, DREETS Auvergne-Rhône-Alpes, ARS Auvergne-Rhône-Alpes, CAF de la Loire, and Saint-Étienne Métropole, with DIHAL setting the national strategic framework under the 'Logement d'abord' (Housing First) policy. Services are provided free of charge to beneficiaries. Leadership comprises Director Céline MOUNIER and Deputy Director Marwa AIT ADDI, with the administrator role held by Michel Berger (President of ANEF Loire).

Name

SIAO 42 Loire

Legal name

SIAO 42 Loire

Website

https://siao42.org

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

SIAO 42 Loire is a French public social-service organization that coordinates the 115 emergency shelter hotline, housing placement, and SI-SIAO platform requests for people experiencing homelessness or housing precarity across the Loire department, carried by the GRAHL 42 cooperative of roughly 20 associations.

Ownership category

akta.pro rank

Product category

Homeless and Housing Coordination Services

NAICS

Temporary Shelters (624221), Community Housing Services (62422)

SIC

Services-Social Services (8300), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Emergency Shelter, NFIs & Winterization for Displaced Populations (BPADAHAG)

Keywords

• Emergency shelter coordination
• Homeless services coordination
• Housing pathway support
• 115 emergency hotline
• Social services observatory

Headquarters

HQ city

Saint-Étienne-de-puycorbier

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Distribution channels3 records

Marketing channels5 records

Core offering

SIAO 42 Loire is the Integrated Reception and Orientation Service (Service Intégré d'Accueil et d'Orientation) for the Loire department (42) in France. It coordinates emergency shelter access through the 115 hotline, manages housing pathways from emergency shelter to stable housing, conducts social assessments, and operates the national SI-SIAO platform to centralize all requests for homeless persons in the department. The organization serves as a public coordination hub for the housing and shelter ecosystem, working through a network of approximately 20 member associations within the GRAHL 42 cooperative structure.

Product overview

SIAO 42 Loire operates as a public service for street-to-housing coordination, managing a portfolio of interconnected digital and administrative services. The core system is the SI-SIAO Platform, a national digital tool for centralizing and managing all requests for emergency shelter and social housing. This platform is complemented by the 115 Emergency Phone Service for immediate crisis response, the UCSA Secretariat Services for 'Un Chez Soi d'Abord' device management, and the LOUISE Platform for housing captation. Additional offerings include SI-SIAO Training programs for professionals, a Social Observatory for research and territorial analysis, and integration with Soliguide for service cartography. The organization functions as a coordination hub rather than a software vendor, providing social services and using government-provided tools rather than selling proprietary products.

Differentiator

Problem solved

Functional benefit

Brands

• LOUISE: A housing capture platform developed to improve the quality of housing proposed within the framework of rental intermediation and accelerate access to housing for accompanied persons.
• SI-SIAO
• Service Public de la Rue au Logement

Products and services

• 115 Emergency Phone Service
• SI-SIAO Training Programs
• Social Observatory
• LOUISE Housing Captation Platform
• UCSA and UCSA Jeunes Secretariat Services

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Twelve partnerships are on record, tiered core and minor.

• DIHAL (Délégation Interministérielle à l'Hébergement et à l'Accès au Logement)coreOthersInterministerial delegation responsible for homelessness and housing access policy at the national level. DIHAL sets the strategic framework for SIAO operations and coordinates the national 'Housing First' policy.
• DDETS de la Loire (Direction Départementale de l'Emploi, du Travail et des Solidarités)coreOthersDepartmental authority responsible for employment, labor, and social solidarity. Manages state-funded social programs and holds the convention with SIAO operators.
• DREETS Auvergne-Rhône-AlpescoreOthersRegional directorate for economy, employment, labor, and social solidarity. Oversees regional social policy implementation.
• ARS Auvergne-Rhône-Alpes (Agence Régionale de Santé)coreOthersRegional health agency providing funding and coordination for health-related social services.
• CAF de la Loire (Caisse d'Allocations Familiales)minorOthersFamily allowance fund providing housing assistance and family benefits information.
• Saint-Etienne MétropolecoreOthersMetropolitan authority covering Saint-Étienne and surrounding municipalities. Co-funds housing initiatives and partnered with SIAO for Soliguide deployment.
• Loire Forez AgglomérationminorOthersIntermunicipal authority for the Loire Forez area. Partner for territorial observation and housing initiatives.
• Fédération des Acteurs de la Solidarité (FAS)coreStrategic or Co-development PartnerNational federation of solidarity actors. SIAO 42 Loire is a member. FAS coordinates national advocacy and mobilizations for the social sector.
• Fondation Abbé PierrecoreStrategic or Co-development PartnerMajor non-profit organization fighting housing precarity. Partnered with SIAO Observatory for research on precarity and housing access.
• Solinum / SoliguidecoreTechnology or IntegrationSIAO 42 Loire partnered with Solinum to deploy Soliguide, an online platform mapping social services and resources for people in difficulty, in the Loire department.
• Ministère de la Santé et de la PréventionminorOthersMinistry responsible for health and prevention policy at national level.
• GRAHL 42 (Groupement des Acteurs de l'Hébergement et du Logement de la Loire)coreStrategic or Co-development PartnerCooperative group (GCS) that federates approximately 20 associations working in shelter, supported housing, and housing access in the Loire department. SIAO 42 Loire is the operational arm of GRAHL 42. Governance includes COPIL (6 members) and COMOP (representatives from each member association).

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• ADOMA: France's leading operator of subsidized housing for vulnerable populations (refugees, workers, low-income tenants). Member of GRAHL 42 and a direct operational counterpart in social/residential housing; a broad incumbent operating at national scale.
• Coallia: Major French social operator running shelters, housing, and refugee accommodation across multiple regions. Broad incumbent in the AHIL space, comparable in operational mission around shelter/housing for vulnerable populations but at national scale.
• Habitat & Humanisme: Federation working on housing access for people in precarious situations, operating social residences and emergency accommodation. Member of GRAHL 42 and a direct operational peer within the Loire departmental network; broader national footprint than SIAO 42 Loire itself.
• Emmaüs France: Federation of Emmaüs organizations across France operating shelters, housing, and reintegration programs for homeless and excluded populations. A broad incumbent in the same social-services space, with overlapping mission and member-like relationship to departmental coordination bodies.
• Croix-Rouge française: Large French humanitarian organization operating emergency shelters, social housing, and accommodation services for vulnerable populations nationwide. Overlaps with SIAO 42 Loire's mission but as a broad incumbent running direct services rather than coordinating departmental demand.

Regional players

• France Terre d'Asile: French national association specialized in refugee and asylum-seeker support, including emergency shelter and housing. Comparable in operating temporary shelter and accommodation services for vulnerable populations but focused on the refugee segment rather than general homelessness.

Others

• Fédération des Acteurs de la Solidarité (FAS): National federation of solidarity-sector associations of which SIAO 42 Loire is a member. FAS coordinates national advocacy and mobilizations for the AHIL sector, providing the umbrella network that departmental SIAOs like SIAO 42 Loire plug into.
• Fondation Abbé Pierre: Major French non-profit focused on housing precarity and homelessness. Partnered with SIAO 42 Loire's Observatory for joint research; comparable in mission around housing access for vulnerable populations but operates nationally as an advocacy/research NGO rather than a departmental coordinator.
• Solinum (Soliguide): Tech/association operator of Soliguide, the digital cartography platform mapping solidarity services in France. Technology partner of SIAO 42 Loire for Saint-Étienne Métropole deployment; an enabling/ecosystem participant rather than direct competitor.

Direct peers

• SIAO Rhône (SIAO 69): Direct departmental peer in France's Auvergne-Rhône-Alpes region: another SIAO structure operating the 115 emergency line, SI-SIAO platform, and housing coordination under the same national ALUR framework. Directly comparable mandate, funding model, and service portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/siao42
• YouTubeyoutube.com/@siao42
• Facebookfacebook.com/siao42
• LinkedInlinkedin.com/company/siao42
• Instagraminstagram.com/siao.42

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about SIAO 42 Loire