What SDIS 11 does

SDIS 11 is the departmental fire and rescue service for the Aude department (department code 11) in southern France, operating as a public administrative entity (établissement public départemental) under the authority of the Conseil Départemental de l'Aude and the French Ministry of the Interior. The organization delivers firefighting, emergency medical response, forest fire prevention, water rescue, beach safety, and civil protection services to the population of Aude through a network of 48 fire stations (centres d'incendie et de secours) and 5 medical aptitude centers. Its core operational asset is the Plateforme d'Urgence 15/18/112 — an integrated emergency coordination platform operational since 1998 (third of its kind in France), co-locating SAMU medical dispatch, CTA-CODIS fire dispatch, the forest fire command center (PC feux de forêts with DDTM and ONF), and partner agencies within 400 m² of operational space.

The platform handles approximately 280,000 emergency calls annually, generating 33,000 SDIS interventions and 90,000 SAMU patient files. The technical foundation includes the Service de Santé et de Secours Médical (SSSM), staffed by 125 nurse firefighters (Infirmiers Sapeurs-Pompiers) operating VLI (Véhicule Léger Infirmier) units and applying PISU (Protocoles Infirmiers de Soins d'Urgence) protocols to deliver emergency medical care before physician arrival. SDIS and SAMU have operated on shared coordination software since 2008 — a national first at the time. The aerial firefighting capability is anchored by the Pélicandrome de Carcassonne, hosting two 1,000-liter water-bombing helicopters (July 1 – September 15) manned by 21 cadres from multiple regional SDIS units.

SDIS 11 is funded through departmental taxes and government allocations, not commercial revenue — there is no direct pricing for emergency services to citizens. Its customer base is effectively the entire population of Aude (~370,000 inhabitants), served via emergency numbers 15/18/112, with no churn exposure given its legally mandated monopoly status. Equipment procurement follows public market procedures (e.g., 6 VSUAP ambulances acquired at €87,000 per unit in 2024). Operational scope includes seasonal beach safety surveillance across 19 posts (17 coastal, 2 inland), forest fire campaign coordination with ONF, Gendarmerie, Police, DDTM, SMMAR, military delegation, and infrastructure partners (Vinci Autoroutes, ENEDIS, RTE, SNCF).

Name

SDIS 11

Legal name

SDIS 11

Website

https://sdis11.fr

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

SDIS 11 is the French departmental fire and rescue service for the Aude department, operating 48 fire stations, an integrated 15/18/112 emergency platform co-located with SAMU, and SSSM medical services. It serves the Aude population through firefighting, EMS, forest fire response, and civil protection, funded via departmental budgets.

Ownership category

akta.pro rank

Headquarters

HQ city

Carcassonne

HQ country

France

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Revenue model

1. Public Emergency Services Funding: Government-funded emergency services organization (Service Départemental d'Incendie et de Secours) funded through departmental taxes and government allocations to provide firefighting, emergency medical services, and disaster response to the Aude department population.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

SDIS 11 is the departmental fire and rescue service for the Aude department in southern France, providing firefighting, emergency medical assistance, civil protection operations, forest fire prevention and aerial firefighting, water rescue, and beach safety surveillance. It operates an integrated emergency dispatch platform (15/18/112) co-located with SAMU, CTA-CODIS, and partner agencies, handling 280,000 emergency calls, 33,000 fire interventions and 90,000 patient files annually across 48 fire stations and seasonal beach posts.

Product overview

SDIS 11 (Service Départemental d'Incendie et de Secours de l'Aude) is the departmental fire and rescue service for the Aude region in southern France. The organization operates an integrated emergency response system combining the Plateforme d'Urgence 15/18/112 (coordinating SDIS, SAMU, and partner agencies), VSUAP ambulance services, and the SSSM medical division. Public-facing services include volunteer firefighter recruitment, youth firefighter programs, beach safety surveillance, fire prevention campaigns, and practical safety information portals. The service covers 48 fire stations across the department, handles approximately 280,000 emergency calls annually generating 33,000 fire department interventions and 90,000 patient records for the integrated SAMU platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Plateforme d'Urgence 15/18/112 (Emergency Coordination Platform) Co-located emergency coordination center that integrates SDIS, SAMU, CTA-CODIS and the forest fire command center (PC feux de forêts) for unified handling of emergency calls on 15/18/112 and crisis response including forest fires and flooding; processes 280,000 calls annually and generates 90,000 SAMU patient files and 33,000 SDIS interventions.
• SSSM (Service de Santé et de Secours Médical) Medical and rescue service providing firefighter health monitoring, 1,600+ annual medical aptitude examinations across 5 medical cabinets (Castelnaudary, Carcassonne, Couiza, Lézignan, Narbonne), and emergency nursing care via PISU protocols from 125 nurse firefighters (ISP) deployed on VLI vehicles at Narbonne, Carcassonne, Gruissan and Leucate.
• VSUAP Ambulance Fleet Deployment Pre-hospital emergency medical response and patient transport service using VSUAP ambulances (formerly VSAV), deployed across the Aude department to provide rapid medical care and transport.
• Beach Safety Surveillance Program Seasonal summer rescue and drowning-prevention service operating 19 rescue posts, including 17 coastal beach stations and 2 inland water rescue points, deployed annually during the tourist season across the Aude department's bathing waters.
• Forest Fire Prevention and Response Campaign (DFCI) Annual forest fire prevention and response program coordinated with ONF, DDTM, Gendarmerie, Police, agricultural chamber, biodiversity office and other partners, including controlled burning operations (brûlage dirigé) from October 15 to May 15 and integrated aerial and ground response during the summer season.
• Pélicandrome de Carcassonne (Aerial Firefighting Base) Seasonal aerial firefighting base pre-positioned at Carcassonne for the summer high-risk fire season (July 1 – September 15), hosting 2 water-bombing helicopters with 1,000-liter capacity each, crewed by firefighter cadres drawn from multiple regional SDIS units.
• Volunteer Firefighter Recruitment Program Recruitment and onboarding service for Sapeurs-Pompiers Volontaires (volunteer firefighters), with online application form and engagement tracks for all-missions and differentiated emergency medical response (secours à personne). Contact: [email protected] / Tel: 04.68.79.59.44.
• Young Firefighters Program (Jeunes Sapeurs-Pompiers) Youth engagement and training program introducing young people to firefighting skills, physical training, and first aid under the Service National Universel (SNU) framework, preparing future volunteers for firefighter careers.
• Practical Public Safety Information Service Public-facing safety guidance portal covering first aid (Premiers Secours), cardiac emergency response (Malaise Cardiaque), fire safety (Fumée Incendie), drowning prevention (Noyade), flooding protocols, and vegetation clearing requirements for citizens of the Aude department.
• Public Procurement Service (Marchés Publics) Departmental procurement portal enabling vendor registration, publication of ongoing consultations, contract awards, and procurement contact for SDIS 11 equipment and service contracts.

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

19 partnerships are on record, tiered core and minor.

• SAMU (Service d'Aide Médicale Urgente)coreStrategic or Co-development Partner · 1 January 1998Co-founding partner of the Plateforme d'Urgence 15/18/112 since January 1, 1998. SAMU medical professionals are co-located with fire dispatch operators for coordinated emergency medical response. The platform unified emergency numbers 15 (SAMU), 18 (fire service), and 112 (European emergency) for integrated dispatch.
• Office National des Forêts (ONF)coreStrategic or Co-development PartnerStrategic partner in forest fire prevention and fighting. ONF personnel work with SDIS specialized teams on controlled burning operations (brûlage dirigé) from October 15 to May 15 annually, as part of Defense Against Forest Fires (DFCI) to protect human interests.
• Gendarmerie NationalecoreStrategic or Co-development PartnerLaw enforcement partner participating in the annual forest fire campaign coordination, providing security support during emergency operations and natural disasters in the Aude department.
• Police NationalecoreStrategic or Co-development PartnerNational police partner in emergency coordination, participating in the forest fire campaign and providing law enforcement support during major emergency operations.
• Direction départementale des Territoire et de la Mer (DDTM)coreStrategic or Co-development PartnerGovernment partner co-located in the Plateforme d'Urgence PC feux de forêts (forest fire command center) for coordinated emergency management and operational planning.
• Conseil Départemental de l'AudecoreStrategic or Co-development PartnerDepartmental council providing support for the forest fire campaign and operating road condition monitoring (PC route) within the emergency platform during meteorological risk periods.
• Chambre d'Agriculture de l'AudeminorStrategic or Co-development PartnerAgricultural chamber partner in the forest fire prevention network, contributing to coordinated defense against forest fires affecting agricultural areas.
• Office Français de la BiodiversitéminorStrategic or Co-development PartnerEnvironmental agency partner in forest fire prevention efforts, participating in the coordinated defense network against forest fires.
• Vinci AutoroutesminorStrategic or Co-development PartnerPrivate infrastructure partner in the emergency coordination network, providing support for highway-related emergencies and forest fire response along transport corridors.
• ENEDISminorStrategic or Co-development PartnerElectricity distribution network partner in the forest fire campaign coordination, supporting emergency response for power-related incidents and infrastructure protection.
• RTE (Réseau de Transport d'Électricité)minorStrategic or Co-development PartnerElectricity transmission network partner in emergency coordination, participating in the forest fire campaign for infrastructure protection and power emergency response.
• SNCFminorStrategic or Co-development PartnerRailway operator partner in the emergency coordination network, supporting response for railway incidents and rail infrastructure protection during fire events.
• SMMAR (Syndicat mixte d'aménagement des rivières)coreStrategic or Co-development PartnerRiver management authority partner in the Plateforme d'Urgence, activated when severe rainfall and flooding risks are forecast, providing specialized flood management coordination.
• Comités communaux feux de forêtscoreStrategic or Co-development PartnerCommunity forest fire committees part of the Defense Against Forest Fires (DFCI) network, providing local coordination and prevention efforts.
• EPCI (Établissements Publics de Coopération Intercommunale)minorStrategic or Co-development PartnerInter-municipal cooperation structures participating in the forest fire campaign and coordinated emergency response.
• Association des Maires de l'AudeminorStrategic or Co-development PartnerAssociation of mayors participating in the forest fire prevention and response network, representing municipal interests in emergency coordination.
• Délégation militaire départementalecoreStrategic or Co-development PartnerMilitary delegation participating in the coordinated forest fire campaign and providing defense support during major emergencies.
• BSE (Hendaye)minorOthersAmbulance supplier BSE located in Hendaye, providing VSUAP (ex VSAV) ambulances at 87,000 € per unit. SDIS 11 received 6 units for deployment to Carcassonne, Leucate, Lézignan, Limoux, Montréal and Narbonne.
• CNP ASSURANCESminorOthersInsurance provider managing reimbursement of Prestation de Fidélisation et de Reconnaissance (PFR) contributions made by volunteer firefighters from 2005 to 2015.

Scale indicators13 records

Recent moves6 records

Expansion highlights4 records

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Customer concentration

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• LinkedInlinkedin.com/company/sdis-11

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SDIS 11