Talk To Loop

What Talk To Loop does

Talk to Loop was a UK-registered charity (company limited by guarantee, charity no. 282305) that operated a secure, independent feedback and safe reporting mechanism for recipients of humanitarian aid, with a particular focus on minority and indigenous communities. The platform allowed users to share feedback about organisations providing aid in their own language, on their own device, and at their own convenience — without requiring literacy or internet access. Its core end users were vulnerable populations in 60+ countries, reached primarily through Minority Rights Group's network of over 300 partner organisations.

The product was a multi-channel intake and triage system accessible via voice (any phone), SMS, WhatsApp, Facebook Messenger, Telegram, and web. Submissions were moderated within 24 hours, then transcribed, translated, tagged, and either referred to the appropriate organisation for response or, for sensitive cases such as abuse or corruption, handled confidentially by safeguarding specialists through survivor-centred referral pathways. The platform was distinguished by full anonymity, independent and locally-owned governance, 24/7/365 availability, multi-language support with capacity to add new languages, and an interactive dashboard exposing anonymised, aggregated data on location, themes, demographics, and trends. Data handling was GDPR-compliant, based on informed consent, with secure storage and deletion on request; identifiable details were never published and data was never sold.

Talk to Loop operated a charity/funded revenue model, providing its services free of charge to aid recipients and relying on grants and donations. Distribution was community-led and partner-driven, with no commercial pricing model. The platform aggregated feedback across partners, sectors, and geographies to surface trends invisible to individual organisations and to support global humanitarian accountability commitments such as the Grand Bargain on localisation. In the most recent reporting period, the Loop Governing Board permanently closed the charity and the platform across all countries and channels, stating that the current funding environment made continuation financially impossible; Minority Rights Group has subsequently agreed to host Loop's data, reports, and code for others to adapt and use.

Name

Talk To Loop

Legal name

Talk to Loop

Website

https://talktoloop.org

Company type

Private

Founded year

2020

Operating status

Closed

Headcount range

11–50 employees

Short description

Talk to Loop was a UK-registered charity operating a secure, independent, multi-channel feedback and safe reporting platform for crisis-affected minority and indigenous communities receiving humanitarian aid, hosted by Minority Rights Group. The platform has been permanently closed due to funding constraints.

Ownership category

akta.pro rank

Product category

Humanitarian Accountability Software

NAICS

Other Individual and Family Services (624190), Social Assistance (624)

SIC

Services-Social Services (8300), Services-Prepackaged Software (7372)

akta.pro industry

PRIMARYBPAHAFAI

Ethics, Integrity & Whistleblowing Program Advisory

Business & Public Services/Professional Services (Legal, Accounting, Consulting)/Risk, Compliance & Governance Advisory

SECONDARYBPAMACAH

Community/Group Chat Platforms

Business & Public Services/Web, Mobile & Digital Platforms/Messaging, Voice/Video & Communication Apps

Keywords

• Humanitarian feedback platform
• Crisis reporting tool
• Aid accountability mechanism
• Safeguarding referral services
• Multi-language feedback systems

Headquarters

HQ city

The Hague

HQ country

Netherlands

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations

Revenue model

1. Charitable/Funded Operations: Talk to Loop operated as a charity initiative funded through grants and donations. The platform provided free services to aid recipients. The Loop Governing Board noted that the current funding environment made it financially impossible to continue operations, leading to permanent closure.

Go-to-market motion1 record

Distribution channels6 records

Marketing channels1 record

Core offering

Talk to Loop was a secure, independent feedback and safe reporting mechanism that allowed aid recipients to share feedback about organisations providing aid in their own language via voice (any phone), SMS, WhatsApp, Facebook Messenger, Telegram, or web. The platform provided full anonymity, 24/7 availability, moderation within 24 hours, transcription, translation, tagging, and survivor-centred referral pathways for sensitive reports, with aggregated anonymised data made available on an interactive dashboard for humanitarian partners.

Product overview

Talk to Loop (Loop) was a single, unified product serving as a secure feedback and safe reporting platform for aid recipients. It provided a one-stop communication channel across multiple modalities (voice, SMS, WhatsApp, Facebook Messenger, Telegram, and web) allowing users to submit feedback anonymously in their own language. The platform moderated feedback within 24 hours, transcribed, translated, tagged, and referred submissions to relevant organizations. Sensitive reports (abuse, corruption) were handled confidentially through safeguarding specialists. Aggregated data was made available on an interactive dashboard. The Loop charity and platform have now been permanently closed, though tools, data, and learning are being made available for others to adapt and use.

Differentiator

Problem solved

Functional benefit

Products and services

• Talk to Loop (Loop) A multi-channel, anonymous feedback and safe reporting platform for recipients of humanitarian aid that allowed people to share feedback about aid organisations in their own language via voice (any phone), SMS, WhatsApp, Facebook Messenger, Telegram, or web. Included full anonymity, 24/7 availability, moderation within 24 hours, transcription, translation, tagging, and survivor-centred referral pathways for sensitive reports such as abuse or corruption. Served minority and indigenous communities across 60+ countries via 300+ partner organisations.

Quantifiable outcome

• Moderated feedback within 24 hours
• +1 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature5 records

Partnerships

One partnership is on record.

• Minority Rights GroupcoreStrategic or Co-development PartnerMinority Rights Group was the parent organisation that hosted and supported the Loop charity. Following Loop's permanent closure due to funding constraints, MRG has agreed to host Loop's data, reports, and code, making them available for others to adapt and use. MRG operates a network of over 300 partner organisations representing minority and indigenous communities in over 60 countries.

Scale indicators2 records

Recent moves4 records

Expansion highlights1 record

Direct peers

• Accountability Lab: Accountability Lab builds citizen-led accountability tools and integrity programmes across fragile and conflict-affected contexts. It overlaps directly with Loop's mission of enabling safe, independent feedback and reporting for vulnerable populations.
• Ground Truth Solutions: Ground Truth Solutions collects feedback from crisis-affected populations to make aid more responsive, operating surveys and AAP-focused mechanisms for humanitarian actors. It is directly comparable to Talk to Loop as another independent humanitarian accountability and beneficiary feedback provider.

Broad incumbents

• Internews: Internews works on information access, media development, and humanitarian communications globally. It overlaps with Loop's mission around safe communication channels for crisis-affected communities, but as a much larger incumbent operating across many programmes rather than a dedicated feedback platform.
• iMMAP: iMMAP delivers information management services to humanitarian organisations, including data and feedback flows from affected populations. It is comparable as an established humanitarian data and accountability infrastructure provider, though broader in scope than Loop's feedback-and-reporting focus.
• Concern Worldwide: Concern Worldwide runs emergency response and development programmes with internal accountability and feedback mechanisms for affected populations. It is comparable as a large humanitarian actor that needs — and historically has built its own — feedback infrastructure similar to Loop's.
• Oxfam Accountability and Feedback Systems: Oxfam operates one of the largest humanitarian accountability and complaints mechanisms in the sector, including multi-channel feedback and safeguarding pathways. It is comparable to Loop as a major incumbent building similar beneficiary-feedback capability, though as an integrated part of a much wider programme portfolio.

Others

• Humanitarian OpenStreetMap Team: HOT applies open-source community-driven mapping to humanitarian and development contexts. It is adjacent to Loop as another open, community-led digital platform serving humanitarian outcomes, though its product is geospatial data rather than beneficiary feedback.

Emerging players

• CLEAR Global: CLEAR Global (formerly Translators without Borders) provides language services and translation infrastructure to humanitarian and development actors. It is comparable to Loop as an enabling layer around multilingual access in crisis response, though its core offering is language rather than feedback routing.

Market position

Strengths3 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/TalkToLoop
• Facebookfacebook.com/TalkToLoop
• LinkedInlinkedin.com/company/talktoloop

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Talk To Loop