Respondo

AI Customer Support Softwarerespondo.ai

Respondo is an AI-powered customer support platform that uses retrieval-augmented generation to autonomously resolve inquiries across 10+ channels, serving SaaS companies and growing support teams migrating from Zendesk, Intercom, and Freshdesk via flat-rate subscription pricing.

Company typePrivate
Founded2026
HeadquartersDubai, United Arab Emirates
Headcount1–10
GTM typeB2B
OfferingSoftware

Respondo firmographics

Firmographics

Name: Respondo
Legal name: KeepFlow L.L.C-FZ
Website: https://respondo.ai
Company type: Private
Founded year: 2026
Operating status: Operating
Headcount range: 1–10 employees
Short description: Respondo is an AI-powered customer support platform that uses retrieval-augmented generation to autonomously resolve inquiries across 10+ channels, serving SaaS companies and growing support teams migrating from Zendesk, Intercom, and Freshdesk via flat-rate subscription pricing.
Ownership category
akta.pro rank

Respondo industry classification

Industry

Product category: AI Customer Support Software
NAICS: Custom Computer Programming Services (541511)
SIC: Services-Prepackaged Software (7372)
akta.pro primary industry: Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
akta.pro secondary industries: Conversational NLP & Dialogue Management (chatbots, agents) (HDAAADAF), Conversational Marketing & Chat Lead Capture (Chatbots, Live Chat) (BPAFAKAJ)

Keywords

AI customer support
Helpdesk automation
Conversational AI platform
Unified messaging inbox
Outbound campaign messaging

Where Respondo is headquartered

Location

Headquarters

HQ city: Dubai
HQ country: United Arab Emirates
HQ region: Middle East

Offices1 record

Markets served

Respondo business model

Business model

GTM type: B2B
Offering type: Software
Cost components: Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

Subscription - Flat-rate SaaS: Monthly or annual subscription with unlimited team members included. No per-seat fees. AI requests and outbound messages allocated by tier. Additional capacity available as add-ons.
Capacity Add-ons: +1,000 AI requests for $49, +10,000 outbound messages for $39, additional brand for $29/mo. Stackable bundles, cancel or downgrade anytime.
WhatsApp Template Messages: When customer initiates conversation, replies within 24-hour window are free. When company initiates, Meta charges standard rate passed through at 0% markup.

Pricing tiers

Model	Billing	Price
Subscription	Monthly	Startup - Entry-level plan for teams getting started with AI support
Subscription	Monthly	Growth - Mid-tier plan with Copilot and advanced features
Subscription	Monthly	Business - High-volume plan for scaling teams with workflows

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Respondo product offering

Product offering

Core offering

Respondo is an AI-powered customer support platform that combines an autonomous AI Agent, a unified team Inbox, a self-service Knowledge Base, an outbound Customer Messaging product, Analytics, and an agent-assist Copilot into a single subscription SaaS. The AI Agent resolves customer conversations across 10+ channels using Retrieval-Augmented Generation over connected knowledge sources, with flat-rate per-tier pricing and unlimited team members.

Product overview

Respondo is an AI-powered customer support platform built as a unified system rather than a collection of separate modules. The core platform consists of the AI Agent (autonomous customer support across 10+ channels using RAG-based retrieval from connected knowledge sources), Inbox (unified team workspace aggregating all channels with AI summaries), Knowledge Base (help center that simultaneously trains the AI Agent), Analytics (reporting and dashboards), and Customer Messaging (outbound campaigns and proactive engagement). AI Copilot is an early-access agent-assist feature that sits inside the inbox, sharing the same knowledge base and AI quota as the customer-facing AI Agent. All components share a single knowledge base, unified AI-requests quota, and unified inbox — the same brain reads knowledge sources, answers customer conversations, drafts agent replies, and watches the numbers. Pricing offers three tiers (Startup, Growth, Business) with flat-rate pricing including unlimited seats and AI requests bundled per tier.

Differentiator

Problem solved

Functional benefit

Products and services

AI Agent Autonomous, customer-facing AI agent that resolves support conversations end-to-end across 10+ channels (web widget, WhatsApp, Telegram, Instagram, Facebook Messenger, email, Slack, Discord) for SaaS and support teams. It grounds answers in connected knowledge sources (help center, Notion, Google Drive, Zendesk, Intercom, Freshdesk, Confluence, GitHub), cites sources, and escalates to a human agent when confidence is low.
Inbox Unified team workspace that aggregates inbound conversations from email, chat widget, Telegram, WhatsApp, Instagram, Facebook Messenger, and other channels into a single queue. Provides AI-generated summaries, context attached to every conversation, routing, macros, drafts, and bulk actions for support agents.
Knowledge Base AI-aware help center that publishes articles usable both by customers searching directly and by the AI Agent as a knowledge source. Imports from Notion, Google Drive, Zendesk, Intercom, Freshdesk, and website crawls, with one-click translation into 50+ languages and knowledge-gap detection from real conversations.
Customer Messaging Outbound messaging and campaign platform that lets support and product teams send announcements, in-app messages, push notifications, banners, surveys, onboarding checklists, tooltips, and product tours across the web widget, email, Telegram, WhatsApp, Slack, and Discord. Supports AI-generated product tours, A/B testing, and holdout control groups to measure lift.
Analytics (Insights 2.0) Support analytics and reporting dashboard with pre-built reports for conversations, responsiveness, team performance, CSAT, AI Agent metrics, and tags/topics, plus a drag-and-drop custom dashboard builder with 33 widgets, live updates, CSV export, and knowledge-gap detection.
Copilot Agent-assist AI that sits inside the Inbox, summarizes conversations (3 bullets after each customer message), translates inbound and outbound messages, drafts replies cited from the knowledge base and customer history, mines knowledge gaps, and answers plain-language metric questions from workspace data. Shares the unified AI-request quota with the customer-facing AI Agent.

Quantifiable outcome

68% of conversations resolved automatically by AI
+4 more outcomes

Companies that use Respondo

Customer profile

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Respondo technology and API

Technology

Technology focussed Yes

API detail

Has API: Yes
API docs
API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability13 records

Feature7 records

Respondo partnerships and signals

Strategic signal

Partnerships

Six partnerships are on record, tiered core.

ZendeskcoreTechnology or IntegrationBuilt-in migration wizard that imports message history, help center articles, macros, and workspace settings from Zendesk. All imported conversations are searchable with tags intact from day one. Full migration can complete in one week.
IntercomcoreTechnology or IntegrationMigration wizard and integration available. Respondo can receive conversations from Intercom and create tickets. Full history, help center, macros imported and working from day one.
FreshdeskcoreTechnology or IntegrationMigration wizard and integration available. Respondo can receive conversations from Freshdesk and create tickets. Full history, help center, macros imported and working from day one.
NotioncoreTechnology or IntegrationConnect Notion via OAuth and Respondo imports workspace as knowledge base site, mirroring page hierarchy. Resync keeps it up to date as Notion docs change.
Google DrivecoreTechnology or IntegrationConnect Google Drive over OAuth. Documents become editable knowledge base pages. Sheets and Docs imported and kept in sync.
Meta (WhatsApp)coreTechnology or IntegrationWhatsApp Business integration with template approval synced from Meta. Respondo charges 0% markup on Meta's standard rates for outbound WhatsApp messages outside the 24-hour session window.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Respondo competitors and assessment

Company assessment

Direct peers

Freshdesk (Freshworks): Helpdesk product with AI agent capabilities, ticketing, and help center. Respondo supports a migration path from Freshdesk, confirming close product overlap for SMB and mid-market support teams.
Ada: AI-powered customer service automation platform with chatbots, voice, and agent assist. Comparable autonomous-agent offering and similar enterprise/SaaS target segments.
Decagon: AI-native customer support agent platform for enterprise, focused on autonomous resolution across voice and chat. Overlaps with Respondo's AI Agent on the highest end of the market.
Intercom: AI customer service platform with Fin AI Agent, shared inbox, and outbound messaging. Directly comparable to Respondo across AI agent, inbox, campaigns, and Fin-style product surface for SaaS customers.
Zendesk: Incumbent helpdesk and customer support platform that Respondo explicitly targets via migration tooling. Both offer ticketing, help center, AI agents, and analytics; similar mid-market customer base.
Help Scout: Customer support platform for SMB/mid-market with shared inbox, knowledge base, and AI features. Closest peer for Respondo's price-sensitive Startup/Growth tier buyers.
Forethought: AI customer support platform offering deflection, agent assist, and conversational AI. Direct overlap with Respondo's AI Agent and Copilot features for SaaS and e-commerce use cases.
Kustomer: CRM and customer service platform with unified timeline, AI, and multichannel support. Competes in mid-market and enterprise with overlapping messaging around inbox unification and automation.

Emerging players

Ultimate.ai: Conversational AI and agent-assist platform for customer support automation, with multilingual capabilities. Comparable AI agent and inbox product surface, particularly for European customers.
Sierra: AI agent platform for enterprise customer experience, focused on conversational AI agents. Comparable autonomous-agent product but typically sold into larger enterprise accounts than Respondo targets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

Respondo compliance and trust

Trust signal

Compliance2 records

Respondo financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Respondo leadership team

Management profile

Number of profiles

Respondo funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Respondo M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Respondo

What does Respondo do?

Is Respondo a public or private company?

Respondo is a private company. It is classified as unknown and is currently operating.

When was Respondo founded?

Respondo was founded in 2026. It employs 1 to 10 people.

Where is Respondo based?

Respondo is headquartered in Dubai, United Arab Emirates, in the Middle East region.

How does Respondo make money?

Three revenue lines are on record. Subscription - Flat-rate SaaS are the primary driver. The others are capacity Add-ons and whatsApp Template Messages.

Who are Respondo's main competitors?

Direct peers on record are Freshdesk (Freshworks), Ada, Decagon, Intercom, Zendesk, Help Scout, Forethought and Kustomer. Emerging players are Ultimate.ai and Sierra.

Does Respondo have an API?

Yes. REST API allowing programmatic integration of AI-powered support into applications. Authentication uses Bearer token. Base URL: https://api.supai.cloudapp.live/api/v1. Core endpoints include POST /chat for conversations with agent_id, message, and optional conversation_id parameters; GET /agents for listing agents; POST /agents for creating agents; GET /agents/:id for agent details; PUT /agents/:id for updates. Widget embedding available via widget.js script with configurable parameters (data-agent-id, data-theme, data-position, data-language, data-primary-color). Self-hosted deployments supported for enterprise customers with environment variables configuration (OPENAI_API_KEY, DATABASE_URL, REDIS_URL). Developer documentation is at respondo.ai/en/docs/api.

What industry is Respondo in?

Respondo's product category is AI Customer Support Software. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAADAF, Conversational NLP & Dialogue Management (chatbots, agents). Its NAICS code is 541511 and its SIC code is 7372.