Stad Menen

What Stad Menen does

Stad Menen is the municipal government of Menen, a city in West Flanders, Belgium, serving approximately 33,000 inhabitants across the districts of Menen, Rekkem, and Lauwe. As a legally constituted public government entity under Belgian municipal law — also operating under the OCMW Menen (public social welfare center) and the Zorg Menen sub-brand — it delivers administrative, social, healthcare, cultural, recreational, and infrastructure services to residents through an omnichannel network that includes the Stadhuis (city hall), sector-specific offices (Burgerzaken, Welzijn, Leefomgeving, Ondernemen, Sociaal Huis), a central 1782 contact center, and a digital self-service portal (Digitaal Loket) backed by Flemish-government authentication (Vlaanderen.be OpenID Connect) and eBox document delivery.

The technology stack centers on digital service delivery rather than commercial product development: the Digitaal Loket enables online transactions; the Digipunten physical network (with trained Digimaten volunteers and a Digiwijzer information hub) addresses digital exclusion; the Eaglebe platform (€32,900 investment) coordinates public-space and event permits across departments; and the Hinder in Kaart map provides public transparency on roadworks and disruptions. Compliance is partially conformant with WCAG 2.1 Level A, with continuous improvements through editor training and technical optimization. Infrastructure management includes a public lighting portfolio of 5,918 fixtures (80.82% LED-converted, targeting 100% by 2028), 41 glass-container waste sites managed via the MIROM Menen intercommunal, and major joint infrastructure projects with Aquafin (€12M LAR business zone renovation; €9M Paradijs sewer works) and Vlaamse Waterweg (€12M Seine-Schelde bridge).

The operating model is funded through municipal taxes (property taxes onroerende voorheffing), Flemish and European subsidies, intercommunal cost-sharing, and limited user fees (e.g., €0.15 per PMD waste bag). Services are organized across multiple Dienst (departments) — Communicatie, Infrastructuur, Huisvesting, Omgeving, Milieu, Mobiliteit, Toerisme, Veiligheid, Onderwijs — and delivered through a 501-1000-employee workforce. Constituents include residents, local businesses (LAR business zone), schools and youth organizations (Wijs op Wielen cycling program for 423 students across 10 schools), tourists (Wieltjesfeesten, Boulevard Solar, UNESCO-listed Belfort), and vulnerable populations served through Zorg Menen healthcare and CAW social support partnerships. Governance rests with an elected city council led by Burgemeester Eddy Lust and a Schepen college covering portfolios including infrastructure, social affairs, housing and care, tourism, events, cleanliness, and participation.

Name

Stad Menen

Legal name

Stad Menen

Website

https://menen.be

Company type

Public

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Stad Menen is the municipal government of Menen, Belgium, serving approximately 33,000 residents across Menen, Rekkem, and Lauwe with administrative, social welfare, healthcare, cultural, and infrastructure services delivered through city offices, digital portals, and community programs.

Ownership category

akta.pro rank

Product category

Municipal Government and Public Administration

NAICS

Administration of Public Health Programs (923120)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

Keywords

• Municipal government services
• Civil affairs administration
• Social care services
• Waste management services
• Public infrastructure maintenance

Headquarters

HQ city

Menen

HQ country

Belgium

HQ region

Europe

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Municipal Taxes and Levies: Revenue from local taxes including property taxes (onroerende voorheffing), municipal levies, and various service fees. The city collects taxes to fund public services, infrastructure, and municipal operations.
2. Government Funding and Subsidies: Funding from higher levels of government including Flemish government subsidies, European funding (e.g., Seine-Schelde project), and intercommunal partnerships.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Stad Menen is the municipal government authority for the city of Menen and its districts of Rekkem and Lauwe in West Flanders, Belgium. It delivers public administrative services (civil affairs, permits, population register), social welfare and care services through Zorg Menen (residential care homes, assisted living, local service centers), infrastructure and environmental services (street lighting, waste management, sewer works), and cultural, leisure, and tourism programming. Services are funded primarily through municipal taxes, Flemish government subsidies, and intergovernmental partnerships.

Product overview

Stad Menen operates a municipal government website and digital services platform serving the city of Menen, Belgium, and its districts of Rekkem and Lauwe. The city's digital offerings include a digital service counter (Digitaal Loket), physical digital assistance points (Digipunten) with volunteer helpers (Digimaten), and a digital inclusion guidance platform (Digiwijzer). For administrative operations, the city uses the Eaglebe platform for public space and event permit management, along with a public disruption map (Hinder in Kaart). Traditional services cover civil affairs, healthcare (Zorg Menen), library services, and a central contact service (1782).

Differentiator

Problem solved

Functional benefit

Brands

• Zorg Menen: Care services division including residential care homes (Ceres and Andante), assisted living, local service centers, and social care services
• 1782 - Jouw contact met jouw stad
• Digitale Inclusie Menen
• Sociaal Huis Menen

Products and services

• Digitaal Loket

Quantifiable outcome

• Energy consumption for public lighting reduced by 43.6% (from 2,020 MWh to 1,140 MWh)
• +3 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• AquafincoreStrategic or Co-development Partner · 22 April 2025Aquafin is a key strategic partner for Stad Menen's infrastructure projects. Joint projects include €9 million sewer works in Paradijs (Rekkem), €12 million LAR business zone renovation, and the J. & M. Sabbestraat (N362) renewal project. Aquafin manages sewer network improvements and collaborates on environmental water quality initiatives.
• Vlaamse Waterweg nvcoreStrategic or Co-development PartnerVlaamse Waterweg nv is developing the new bridge between Wevelgem and Lauwe as part of the Seine-Schelde project (EU-supported). The bridge will increase clearance from 5m to 7m for three-layer container ships. Project involves €12 million investment for the bridge and surrounding area development.
• EaglebecoreTechnology or IntegrationEaglebe is an all-in-one application platform used by Stad Menen for managing public space use permits, event authorizations, and coordination across municipal departments. Investment of €32,900. Also provides Hinderinkaart (hinderinkaart.be) for transparent display of permits and road works.
• FluviuscoreStrategic or Co-development PartnerFluvius manages electricity and gas networks in Menen. Collaborates on street lighting LED conversion (4,783 of 5,918 fixtures), Larstraat utility works for electric vehicle charging infrastructure, and various utility relocation projects during road works.
• Vlaanderen.be / Flemish GovernmentcoreStrategic or Co-development PartnerIntegration with Flemish government authentication systems (OpenID Connect) for secure citizen access. Various subsidy programs for climate, housing, and infrastructure projects. Gezonde Gemeente charter support.
• Agentschap Wegen en VerkeercoreStrategic or Co-development PartnerAWV collaborates on major road projects including J. & M. Sabbestraat (N362) renewal. Provides technical expertise and funding for national road infrastructure improvements within municipal boundaries.
• Woonmaatschappij !mpulsminorStrategic or Co-development PartnerCollaboration on Nieuwe Tuinwijk project development. !mpuls provides social housing expertise and joint funding for neighborhood greening initiatives.
• MIROM MenencoreStrategic or Co-development PartnerMIROM Menen is the waste management intercommunal managing recycling centers, glass containers (41 total including 13 underground), and waste collection services. Provides biweekly PMD collection and manages the 'De Grote Lus' cleanup campaign.
• CAW Zuid-West-VlaanderencoreStrategic or Co-development PartnerCAW provides free social support services at Koningstraat 32 in Menen (Tuesdays 14-17h, Thursdays 9-12h). Offers confidential help for relational problems, wellbeing support, and youth assistance (JAC for under-25). Part of Zorg Menen network.
• Provinciale Coordinatie Zuid-West-VlaanderenminorStrategic or Co-development PartnerCollaboration on Leie river restoration project (Seine-Schelde). Protocol established for electronic exchange of personal data in context of river restoration works.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Cipal: Shared IT-services provider for Flemish local governments, offering digital platforms and back-office solutions that overlap with Stad Menen's Eaglebe integration, Digitaal Loket, and e-government services.

Direct peers

• Gemeente Wevelgem: Direct neighboring municipality of similar size sharing the Seine-Schelde corridor project and many regional partners (Aquafin, MIROM, Fluvius). Closest geographic and demographic comparable for Stad Menen.
• Gemeente Izegem: Similar-sized Flemish municipality in West Flanders offering the same portfolio of local government, social, and cultural services under the same Flemish regulatory framework.
• Stad Kortrijk: Larger neighboring Flemish city in West Flanders operating the same municipal government service model (administration, care, culture, infrastructure). Comparable in offering breadth and Flemish regulatory environment, though at greater scale.
• Stad Waregem: Flemish city of comparable scale providing identical municipal service categories (burgerzaken, zorg, cultuur, sport, infrastructuur) under shared Flemish governance.
• Stad Roeselare: Flemish city in West Flanders providing the same suite of municipal services (citizen administration, social welfare, culture, infrastructure). Comparable in governance model and digital service delivery expectations.

Others

• Aquafin: Flemish wastewater treatment company that is a core co-funding partner on Stad Menen's sewer and infrastructure projects (LAR, Paradijs). Operates as enabling infrastructure provider rather than a competitor.
• MIROM Menen: Intercommunal waste management entity that operates Stad Menen's recycling centers, glass container network, and PMD collection. Functions as a dedicated municipal services partner rather than a competing entity.

Broad incumbents

• Provincie West-Vlaanderen: Provincial government authority that co-funds and coordinates many programs Stad Menen participates in (e.g., Leie restoration protocol). Operates as a higher-tier public administration over the same geography.
• Vlaanderen.be (Flemish Government): Flemish regional government providing authentication, subsidies, and policy frameworks that Stad Menen operates within. Direct upstream counterpart for funding and digital infrastructure.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/stad-menen

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Stad Menen