Synfis Service Gmbh

Name

Synfis Service Gmbh

Legal name

synfis Service GmbH

Website

https://synfis.com

Company type

Private

Founded year

1989

Operating status

Operating

Short description

Synfis Service GmbH is a German technical full-service provider delivering nationwide installation, maintenance, repair, and testing of charging stations, ATMs, parcel lockers, retail payment systems, and medical devices for more than 300 enterprise customers, using 180 field technicians and 40 logistics bases across Germany.

Ownership category

akta.pro rank

Product category

Technical Field Services for Complex Equipment Infrastructure

NAICS

Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance (811310), Electronic and Precision Equipment Repair and Maintenance (811210)

SIC

Services-Facilities Support Management Services (8744), Special Industry Machinery, Nec (3559)

akta.pro primary industry

Testing, Inspection, Certification & Commissioning (TICx) Technical Services (BPAHAIAL)

Keywords

• Technical field services
• Charging infrastructure maintenance
• Banking equipment service
• Medical device management
• Parcel locker maintenance

Headquarters

HQ city

Isernhagen-süd

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Technical Field Services (Installation, Maintenance, Repair): synfis earns revenue through service contracts covering installation, commissioning, maintenance, DGUV V3 testing, and repair of technical systems (charging infrastructure, ATMs, parcel lockers, medical devices). Contracts are typically multi-year with defined SLAs. Revenue is derived from labour, travel, and spare parts bundled into service agreements.
2. Managed Services for Medical Technology (Pauschale/Budget Basis): For MedTech customers, synfis offers full equipment management on a fixed-budget (pauschal) basis, including inventory management, compliant maintenance and testing, repairs, and loan device management. This creates recurring revenue from healthcare facilities.
3. Spare Parts Sales & Logistics: synfis manages and supplies spare parts from its 40 logistics bases across Germany, providing overnight delivery of specialised parts. Revenue includes the margin on spare parts sold or consigned to customers.
4. Project Services (Rollouts, Upgrades, Retrofits): synfis provides project-based services including rollout, upgrade, and retrofit of self-service equipment and charging infrastructure. These are typically one-time or periodic project fees.
5. Used/Refurbished Equipment Sales: synfis buys and sells factory-refurbished used equipment from all manufacturers, offering a cost-effective alternative to new purchases. Revenue generated from the sale of refurbished devices and reusable parts.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Synfis Service GmbH is a technical full-service provider that handles the installation, commissioning, maintenance, DGUV V3 testing, repair, spare parts management, and de-installation of complex technical equipment across five verticals: e-mobility (charging stations and wall boxes), banking (ATMs and self-service terminals), retail (payment and deposit systems), logistics (parcel locker systems), and medical technology (hospital and clinic equipment). The company delivers nationwide coverage in Germany using its own 180 field technicians and 40 logistics bases, supported by an in-house Repair Center and a proprietary ticket management IT platform.

Product overview

synfis Service GmbH is a technical full-service provider offering a comprehensive portfolio of 360° services for complex technical systems across multiple industries. The company operates across five industry verticals (E-Mobility, Banking, Retail, Logistics, and MedTech) and provides a unified set of service modules including Installation & Commissioning, Monitoring & Remote Service, Maintenance & DGUV V3 Testing, Repair, Spare Parts Management, SWAP Service, General Overhaul, and De-installation & Disposal. The core offering is built around manufacturer-independent, nationwide technical services delivered by 180 field technicians and 40 logistics bases across Germany. synfis positions itself as a single-source provider that combines industry-specific expertise with standardized service processes, supported by an internal Repair Center and training facilities.

Differentiator

Problem solved

Functional benefit

Products and services

• E-Mobility Services Industry-specific service bundle covering commissioning, DGUV V3 inspections, repairs, SWAP service, spare parts management and maintenance of EV charging stations and wall boxes. Target customers are charge point operators, energy utilities, municipalities, automotive manufacturers, car sharing platforms and parking or real estate operators running EV charging infrastructure across Germany.
• Banking Services Industry-specific service bundle for the repair and maintenance of cash, non-cash, payment and deposit systems at Sparkassen, Genossenschaftsbanken, Sparda banks and private banks. Target customers are German savings banks, cooperative banks and private banks operating fleets of ATMs and self-service terminals; delivered under multi-year service contracts.
• Retail Services Industry-specific service bundle covering maintenance and operation of wholesale and retail payment and deposit systems, including front-end and back-end deposit solutions and self-checkout infrastructure. Target customers are wholesale and retail operators running automated cash handling and payment systems.
• Logistics Services Industry-specific service bundle for parcel locker systems, covering installation, commissioning, maintenance, DGUV V3 testing and repair to ensure 24/7 availability of automated parcel collection systems. Target customers are parcel delivery companies and logistics operators (e.g. Deutsche Post / DHL Packstation network).
• MedTech Services Industry-specific service bundle delivered by synfis MedTech GmbH providing full MPDG-compliant medical device management on a fixed-budget (Pauschale) basis: inventory management, STK/MTK testing, compliant maintenance, repairs, loan device management, bring-in repair, asset/reporting and crisis management for regulatory inspections. Target customers are hospitals, nursing homes, medical care centres and physicians' practices.
• Used Equipment Sales Purchase and resale of factory-refurbished used technical equipment from all manufacturers, including banking self-service devices and components. Provides a cost-effective alternative to buying new equipment and a source of reusable spare parts.

Quantifiable outcome

• More than 100,000 technical service calls per year nationwide
• +4 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

One partnership is on record.

• Finanz-InformatikcoreStrategic or Co-development Partner · 1 January 2008synfis has been a certified service partner of Finanz-Informatik (the IT service provider for German savings banks) since 2008. This partnership grants synfis authorised status to service and maintain self-service banking equipment for Sparkassen (savings banks) across Germany, making it a core strategic relationship underpinning a significant portion of its banking sector revenue.

Scale indicators8 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Diebold Nixdorf: Diebold Nixdorf is a major manufacturer and service provider of ATMs and banking self-service equipment. Direct competitor in synfis's banking vertical, with both companies providing installation, maintenance, and managed services for cash handling equipment.
• Leadec Holding: Leadec is a German-headquartered industrial services provider offering technical facility services, installation, maintenance, and repair across automotive, manufacturing, and process industry verticals. Closely comparable multi-vertical technical service model with field-based delivery.
• NCR Atleos: NCR Atleos is the ATM and self-service banking services spin-off of NCR. Direct competitor in the German banking vertical, providing ATM field services and managed services comparable to synfis's banking offering.
• SPIE Deutschland & Europe: SPIE is a leading European multi-vertical technical services provider (energy, telecom, industrial). Both companies operate a field service model with broad industry coverage, similar scope of installation, maintenance, and repair services, and comparable customer base of utilities and infrastructure operators.

Broad incumbents

• Dussmann Group: Dussmann is a large German facility and technical services conglomerate offering building, industrial, and healthcare technology services. Significantly larger but comparable in multi-vertical technical service delivery and customer base.
• ENGIE Solutions Germany: ENGIE is a major energy and multi-technical services provider with significant German operations. Overlaps with synfis in charging infrastructure services (e-mobility) and broader technical facility management.
• Wisag: Wisag is a major German facility services company operating across multiple verticals including industrial, commercial, and aviation. Broader facility services portfolio but overlapping technical maintenance and field service capabilities for technical infrastructure.
• VINCI Energies Deutschland: VINCI Energies is a global technical services group with German operations across energy infrastructure, telecommunications, and industrial sectors. Operates a comparable multi-vertical technical service model with field service delivery.

Emerging players

• ChargePoint (US): ChargePoint is a charging network operator with its own services arm. While primarily product-focused, it competes for service contracts in e-mobility and represents the OEM/service bundling model synfis must compete against.
• Akkodis Germany: Akkodis is a technical consulting and engineering services firm with growing German field service capabilities, particularly in automotive and industrial sectors. Partial overlap in technical service delivery and customer base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/synfis

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Synfis Service Gmbh