The ILRC

What The ILRC does

The ILRC, doing business as CIL Jacksonville, is a 501(c)(3) nonprofit Center for Independent Living (CIL) chartered in 1978 by Reverend J.W. Wynn, Senator Stephen Wise, and Stan Carter, and headquartered at 2709 Art Museum Drive, Jacksonville, Florida. The organization serves people with disabilities across five Northeast Florida counties — Baker, Clay, Duval, Nassau, and St. Johns — through an integrated portfolio of approximately 16 distinct service programs. Core offerings include ASL sign language interpreting, CART real-time captioning, a Deaf Empowerment Program, Employment Services, FAAST assistive technology, the James Patrick Personal Assistance Services (JP-PAS) program (providing reimbursements of up to $2,330 per month for personal care attendants), the Ready to Achieve Mentoring Program (RAMP), a Temporary Loan Closet for free medical equipment loans, Work Incentives Planning and Assistance (WIPA), Victims Advocacy, a Youth Career Camp with stipend, the UNLOCKED community ecosystem, the CORE Interpreter Mentoring Program (Florida is the third state to host the national program after Washington D.C. and Denver), an annual Emergency Preparedness Conference, and the Abilities In Art initiative.

The organization is consumer-controlled, with over 51% of its board and staff having a disability — a threshold that meets and exceeds the federal requirement for designated CILs. Its technology footprint is operational rather than productized: the stack consists of Google Forms for consumer intake, NeonCRM for donations, Microsoft Teams for virtual meetings, and standard videophone/TTY phone systems for deaf-accessible communications. No proprietary software, AI/ML systems, patents, or mobile applications were identified in the source data.

The revenue model is a hybrid of federal and state grants, philanthropic donations, and pass-through program administration. Federal funding flows through the Administration for Community Living (ACL) as part of the national network of 403 CILs; state funding is channeled via Florida's Division of Vocational Rehabilitation (VR) and Division of Blind Services (DBS). Additional revenue streams include one-time and recurring donations processed through NeonCRM, social giving programs (Facebook fundraisers, Amazon Smile), clothing and medical equipment donations, and reimbursement-based administration of the JP-PAS program funded through Florida's Tax Collection Diversion Program. Services are delivered free to consumers via a three-step intake process (online/print/in-person), in-person at headquarters, via phone, videophone, email, or Microsoft Teams, and through community events. Distribution relies heavily on a referral network with VR/DBS, partnerships with employers such as Pitney Bowes Presort Services, and co-program delivery with United Way of Northeast Florida (VITA tax preparation), FAAST, Disability Rights Florida, and the Community Foundation of Northeast Florida. The staff complement, based on disclosed leadership and coordinators, is approximately 15–18 personnel.

Name

The ILRC

Legal name

CIL Jacksonville

Website

https://ciljacksonville.org

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

11–50 employees

Short description

The ILRC (CIL Jacksonville) is a 501(c)(3) nonprofit Center for Independent Living founded in 1978, providing independent living, employment, communication, assistive technology, and mentoring services to people with disabilities across five Northeast Florida counties through federally and state-funded programs delivered free of charge.

Ownership category

akta.pro rank

Product category

Disability Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Vocational Rehabilitation Services (62431)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro industry

PRIMARYEDAKANAG

Independent Living Skills Training (ADLs/IADLs)

Education/Special Education & Learning Support Services/Transition Services (Post-Secondary, Employment & Independent Living)

SECONDARYEDAKANAJ

Benefits Counseling & Financial Literacy for Transition-Age Youth

Education/Special Education & Learning Support Services/Transition Services (Post-Secondary, Employment & Independent Living)

SECONDARYEDAJAKAF

Assistive Technology (AT) & AAC Services

Education/K–12 / Primary & Secondary Education/K–12 Special Education Services

Keywords

• Disability services
• Independent living
• Advocacy services
• Youth transition
• Accessibility consulting

Headquarters

HQ city

Jacksonville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Government Grants and Federal/State Funding: As a designated Center for Independent Living (CIL), the organization receives federal and state funding through programs such as the Administration for Community Living (ACL), Florida Division of Vocational Rehabilitation, and other disability services funding streams. They also receive grants from the Administration for Community Living.
2. Donations and Contributions: CIL Jacksonville accepts one-time donations, monthly recurring donations, and honor/memorial donations through their website (NeonCRM platform). They also accept clothing donations and medical equipment donations.
3. Social Giving Programs: The organization benefits from Facebook fundraisers, Amazon Smile (when users shop and select CIL as charity), and designated giving programs where donors can contribute to specific programs.
4. JP-PAS Program Administration: CIL Jacksonville administers the James Patrick Memorial Work Incentive Personal Attendant Services (JP-PAS) Program, which provides monthly reimbursements up to $2,330 to eligible Floridians with significant disabilities for personal care attendant services. The program is funded through the Tax Collection Diversion Program.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

The ILRC provides a mandated set of five core services for people with disabilities: Independent Living Skills Instruction, Individual and Systems Advocacy, Youth Transition Services, Information and Referral, and Peer Support. It supplements these with housing assistance, financial assistance, accessibility consulting (Jax Able), diversity outreach, White Cane distribution, and disability awareness training. Services are offered free of charge to consumers in Northeast Florida, both in person and virtually.

Product overview

CIL Jacksonville operates as a nonprofit Center for Independent Living providing community-based programs and self-directed services to empower people with disabilities to achieve independent living. The organization offers an integrated suite of approximately 16 distinct service programs including ASL Sign Language Interpreting, CART Real-Time Captioning, Deaf Empowerment Program, Employment Services, Free Tax Preparation, FAAST Assistive Technology, James Patrick Personal Assistance Services (JPPAS), Ready to Achieve Mentoring Program (RAMP), Temporary Loan Closet, Work Incentives Planning and Assistance (WIPA), Victims Advocacy, Youth Career Camp, UNLOCKED Program, CORE Interpreter Mentoring Program, Emergency Preparedness Conference, and Abilities In Art. These programs are designed to address the comprehensive needs of individuals with disabilities, from communication access and employment support to equipment loans, advocacy, and community engagement. The organization is consumer-controlled and run by people with disabilities, with over 51% of board and staff having disabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Independent Living (IL) Skills Instruction Instruction in daily living and self-sufficiency skills for people with disabilities, helping consumers live more independently. Part of the federally mandated five core services.
• Individual and Systems Advocacy
• Youth Transition Services
• Information and Referral
• Peer Support
• Housing Program
• Financial Assistance Program
• Jax Able Accessibility Consulting
• Diversity Outreach Program
• White Cane Program
• Disability Awareness Training
• Summer Youth Programs

Quantifiable outcome

• 96% of students in RAMP program stay in school, 69% have better attendance, 93% stay out of juvenile justice system
• +1 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered core and minor.

• United Way of Northeast FloridacoreStrategic or Co-development PartnerPartnership for the RealSense VITA (Volunteer Income Tax Assistance) program providing free tax preparation services to qualified families in six Northeast Florida counties. CIL Jacksonville hosts tax preparation sites as part of United Way's RealSense Prosperity Campaign.
• FAAST (Florida Accessible Switch Technology)coreStrategic or Co-development PartnerFAAST provides assistive technology resources and equipment to people with disabilities. CIL Jacksonville partners with FAAST to provide free assistive technology to deaf and hard of hearing individuals and others who need adaptive equipment.
• Florida Division of Vocational Rehabilitation (VR)coreChannel Partner/ Reseller/ DistributorVR provides referrals of consumers with disabilities seeking employment services. CIL Jacksonville specializes in wrap-around employment services including job readiness trainings, on-the-job trainings, work experiences, and job placements for VR-referred consumers.
• Florida Division of Blind ServicescoreChannel Partner/ Reseller/ DistributorSimilar to VR partnership, DBS refers consumers who are blind or visually impaired to CIL Jacksonville for employment services, independent living skills training, and other disability services.
• Jacksonville Transportation Authority (JTA)minorStrategic or Co-development PartnerJTA provides public transportation access information near CIL Jacksonville's office location. The front entrance is approximately 250 feet from Bus Stop 931 on Bus Route #33, with an accessible path to the office.
• Pitney Bowes Presort ServicescoreGTM or Marketing PartnerBusiness partner that employs workers with disabilities referred through CIL Jacksonville's employment services. Pitney Bowes provides job opportunities and testimonials about the success of the partnership, serving as an employer example for other businesses.
• RS&H (Design Firm)minorGTM or Marketing PartnerLocal design firm that has partnered with CIL for three years on accessible costume initiatives for children with disabilities, providing creative support for disability empowerment events.
• AAF Jacksonville (American Advertising Federation)coreGTM or Marketing PartnerPartnership for the UNLOCKED Abilities In Art program. AAF Jacksonville partnered with CIL Studios to empower artists and creators of all abilities at Riverside Arts Market events.
• Mayo ClinicminorOthersListed as a community partner/sponsor in the CIL Circles section of the website, indicating collaborative relationship for disability community support.
• PCAmatch.orgcoreStrategic or Co-development PartnerOnline app beta that houses the UNLOCKED Caregiver Coalition initiatives. CIL Jacksonville's Caregiver Coalition is integrated with PCAmatch.org for caregiver match-making meetings, support groups, and resource summits.
• Disability Rights FloridacoreStrategic or Co-development PartnerProvides the Client Assistance Program (CAP) services for free to consumers. CAP helps individuals with problems when applying for or receiving rehabilitation or independent living services.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• SourceAmerica: National AbilityOne-program-affiliated nonprofit creating employment opportunities for people with disabilities — competes for employer placement contracts and federal set-aside work in the same inclusive-employment category.
• Goodwill Industries of North Florida: Regional Goodwill affiliate delivering vocational rehabilitation, job placement, and employment services to people with disabilities and other barriers — directly competes for VR referral dollars and employer partnerships in the same geography.
• Easterseals Jacksonville: National disability services nonprofit operating in the Jacksonville market, providing employment, therapy, and disability supports — comparable mission and target population but broader national footprint and deeper funding base.

Direct peers

• Disability Rights Florida: Florida's designated Protection & Advocacy (P&A) system and a current CIL Jacksonville partner providing the Client Assistance Program — operates in the same state disability-services ecosystem with overlapping beneficiary populations.
• Center for Independent Living of Central Florida: Another Florida-designated Center for Independent Living providing the same core 4 services (IL skills, advocacy, transition, prevention) to people with disabilities in Central Florida — the most directly comparable operating model.
• Ability360: Arizona-based Center for Independent Living operating a similar integrated independent-living, employment, and assistive-technology portfolio — benchmark for a CIL running a multi-program hub model at scale.

Regional players

• The Arc Jacksonville: Regional chapter of The Arc serving people with intellectual and developmental disabilities in the Jacksonville area — overlapping target population (especially I/DD consumers) and similar VR/DBS referral pathways.
• United Cerebral Palsy (UCP) of Northeast Florida: Regional disability services provider in the same Northeast Florida geography serving people with cerebral palsy and other disabilities — competing for similar consumers, employer partnerships, and Medicaid/VR funding.

Others

• Florida Division of Vocational Rehabilitation: State agency that is simultaneously CIL Jacksonville's largest referral partner and the upstream funder of its employment services — comparable end-customer focus on disability employment outcomes and a structural channel for the CIL's growth.

Emerging players

• Inclusively: Tech-enabled inclusive-employment platform connecting employers with disabled talent — emerging alternative to traditional CIL/VR job-placement services, targeting the same employer-diversity budgets that CIL Jacksonville cultivates through Pitney Bowes.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ciljacksonville
• LinkedInlinkedin.com/company/the-ilrc

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The ILRC