Southern Regional Health Authority

What Southern Regional Health Authority does

Southern Regional Health Authority (SRHA) is a government statutory body of Jamaica established in 1997 under the National Health Services Act, operating decentralized public healthcare delivery across Clarendon, Manchester, and St. Elizabeth parishes. The organization manages a network of five hospitals (Mandeville Regional, May Pen, Percy Junor, Black River, Lionel Town), one community hospital (Chapelton), three parish health departments, and 77 health centres, staffed by approximately 4,060 health and administrative workers. Core service lines include 24-hour accident and emergency care, general and specialized surgery, obstetrics, paediatrics, oncology, nephrology, diagnostics, mental health, dental care, environmental health, and public health certification programmes (food handler permits, food establishment licensing). Revenue is sourced exclusively from Jamaican government budgetary allocations routed through the Ministry of Health & Wellness, with no direct patient billing for core services; fees are limited to ancillary items such as food handler permits (J$500/J$300).

SRHA's operational technology stack includes hospital management systems, electronic health records (the "E-Care" system deployed at May Pen Hospital in January 2024 was the first EHR implementation in Jamaica), laboratory information systems, radiology and pharmacy management systems, a WhatsApp-based appointment scheduling system for blood tests at Mandeville Regional Hospital Laboratory, and Google Forms-based patient satisfaction surveys. Specialized clinical capabilities include robotic-assisted surgery at Percy Junor Hospital using a 360-degree robotic camera holder (introduced June 2024), and infrastructure investments including a J$700 million Mandeville Regional Hospital redevelopment, J$309 million Chapelton Community Hospital renovation, and ongoing J$45.6 million Craighead Health Centre refurbishment under the Operation REFRESH programme. The Authority also pioneered a bus-to-ambulance retrofit programme (February 2024) that saved J$7.6 million. The go-to-market model is non-commercial: services are delivered at point-of-care to residents of the three parishes, distributed through a hierarchical structure of parish health departments, type-graded hospitals (B and C), and tiered health centres (Type 1–3).

Name

Southern Regional Health Authority

Legal name

Southern Regional Health Authority

Website

https://www.srha.gov.jm

Company type

Public

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

SRHA is a Jamaican government statutory body that delivers public healthcare across Clarendon, Manchester, and St. Elizabeth parishes via five hospitals, one community hospital, and 77 health centres staffed by approximately 4,060 workers.

Ownership category

akta.pro rank

Product category

Public Healthcare Services

NAICS

General Medical and Surgical Hospitals (622110), Administration of Public Health Programs (92312), Administration of Environmental Quality Programs (9241)

SIC

Services-Hospitals (8060), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Critical Access & Rural Hospitals (HLAFAAAG)

akta.pro secondary industries

Public/County Primary Care Clinics (HLAFAGAI), Rural Health Clinics (RHCs) (HLAFAGAL), Public Health Policy, Planning & Governance (BPAIAJAB), Maternal, Child & Adolescent Health Administration (BPAIAJAJ)

Keywords

• Public healthcare services
• Hospital services
• Primary healthcare
• Environmental health certification
• Community health programmes

Headquarters

HQ city

Mandeville

HQ country

Jamaica

HQ region

Latin America

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Public Healthcare Services: SRHA operates as a government statutory body funded through the Ministry of Health & Wellness budget. Services are provided free or at subsidized rates to residents of Clarendon, Manchester, and St. Elizabeth parishes. Revenue comes from government budgetary allocations rather than direct patient billing.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Southern Regional Health Authority (SRHA) is a government statutory body that delivers public healthcare services across Clarendon, Manchester, and St. Elizabeth parishes in Jamaica through a network of 5 hospitals, 1 community hospital, 77 health centres, and 3 parish health departments. It provides emergency care, surgery, maternity, paediatrics, diagnostics, oncology, nephrology, mental health, dental, and primary healthcare services free or at subsidized rates to residents. It also administers environmental health certification programmes including food handler permits, food establishment licensing, tourist establishment certifications, and swimming pool certifications under the Public Health (Food Handling) Regulations 2000.

Product overview

The Southern Regional Health Authority (SRHA) operates as a healthcare delivery network rather than a single unified software product. The organization manages a distributed healthcare infrastructure comprising five hospitals (Mandeville Regional Hospital, May Pen Hospital, Percy Junor Hospital, Black River Hospital, Lionel Town Hospital) and one community hospital (Chapleton Community Hospital), along with 77 health centres and three health departments serving Clarendon, Manchester, and St. Elizabeth parishes in Jamaica. The SRHA provides clinical services including emergency care, surgery, maternity, pediatrics, oncology, nephrology, and diagnostic services. Additionally, the organization offers environmental health certification programmes through its Environmental Health Programme, covering food handler certifications, food establishment licensing, tourist establishment certifications, and swimming pool certifications. The SRHA has been modernizing its operations through initiatives including electronic health records (E-Care), WhatsApp-based appointment scheduling, and robotic-assisted surgery capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Mandeville Regional Hospital Type B regional hospital in Mandeville, Manchester, offering 24-hour Accident & Emergency, General Surgery, Internal Medicine, Orthopaedics, Obstetrics & Gynaecology, Ophthalmology, ENT, Paediatrics, Pathology, Nephrology, Oncology, and diagnostic services including Radiology and Laboratory.
• May Pen Hospital Type C hospital in Denbigh, Clarendon, offering medical services, 24-hour A&E, operating theatre, laboratory, radiography, and patient admission services with a capacity of 150 beds. First hospital in Jamaica to implement the E-Care Electronic Health Records system.
• Percy Junor Hospital Type C hospital in Spalding, Manchester, offering 24-hour Accident & Emergency, Medical, Surgical, Maternity & Paediatric Wards, Operating Theatre, and specialty clinics including urology and cardiology. Performs robotic-assisted surgery using a 360-degree robotic camera holder. Achieved Baby-Friendly Accreditation in 2026.
• Black River Hospital Type C hospital in Black River, St. Elizabeth, offering Obstetric & Gynaecology, Paediatric Services, Ophthalmology, 24-hour Accident and Emergency, and outpatient clinics. Operates with 150 beds serving over 180,000 catchment population.
• Lionel Town Hospital Type C hospital on the Vere Plains in Clarendon, offering inpatient/outpatient services, emergency care, minor surgery, mental health clinic, diagnostic care (ECG), obstetric services, and pharmaceutical care. Serves approximately 36,000 persons in Clarendon parish.
• Chapelton Community Hospital Community hospital in Chapleton, Clarendon, renovated with J$309 million in funding from CHASE Fund, National Health Fund, and Push Start Foundation. Provides maternity and general healthcare services to surrounding communities.
• Health Centre Network Network of 77 health centres providing primary healthcare services across Clarendon, Manchester, and St. Elizabeth parishes, including Type 1, Type 2, and Type 3 facilities offering curative, maternal and child, dental, mental, and environmental services.
• Parish Health Departments (Clarendon, Manchester, St. Elizabeth) Three parish health departments managing public health programmes, environmental health services, health centres, and community health initiatives across 74 total health centres.
• Environmental Health Certification Programme Certification programme administered through parish Health Departments covering food handler permits, food establishment licenses, tourist establishment certifications, and swimming pool certifications under the Public Health (Food Handling) Regulations 2000.
• Food Handler's Permit Mandatory certification for individuals working in food handling establishments. Permits are issued as PVC ID-style cards valid for one year, replacing previous paper cards with automated processing. Initial fee $500, renewal $500, student permit $300.
• Food Establishment Licensing Mandatory licensing programme for owners and operators of food handling establishments under the Public Health (Food Handling) Regulations 2000, administered by the Medical Officer (Health) in each parish.
• E-Care Electronic Health Records System Electronic Health Records system implemented at May Pen Hospital, described as a first for Jamaica, enabling digital patient records management and improved healthcare delivery through technology.
• WhatsApp Appointment System (Laboratory Blood Tests) Digital appointment scheduling system using WhatsApp for blood tests at Mandeville Regional Hospital Laboratory, enabling patients to book appointments digitally.
• Robotic-Assisted Surgery Robotic-assisted surgery programme at Percy Junor Hospital using a cutting-edge 360-degree robotic camera holder for safer and more efficient surgical procedures.
• Baby Friendly Hospital Initiative Initiative supporting breastfeeding through antenatal education booklets and post-natal support groups, with Percy Junor Hospital achieving Baby-Friendly Accreditation in February 2026.

Quantifiable outcome

• 153% average monthly occupancy rate at Black River Hospital demonstrates high demand and utilization of services
• +3 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Ministry of Health & Wellness (Jamaica)coreStrategic or Co-development PartnerSRHA is a statutory body of the Ministry of Health & Wellness. The Ministry provides oversight, policy direction, funding, and strategic guidance. SRHA reports to the Ministry and implements national health policies and programmes.
• World Health OrganizationcoreStrategic or Co-development PartnerWHO provides global health guidance, standards, and technical support that informs SRHA's public health programmes and emergency response protocols.
• Pan American Health OrganizationcoreStrategic or Co-development PartnerPAHO provides regional health guidance, technical cooperation, and support for health initiatives across the Americas that benefit SRHA's operations.
• National Blood Transfusion ServicecoreStrategic or Co-development PartnerNBTS works with SRHA facilities to provide blood collection, processing, and transfusion services to patients across the region.
• North East Regional Health AuthorityminorStrategic or Co-development PartnerCollaboration with NERHA on regional health coordination and inter-regional health programmes.
• South East Regional Health AuthorityminorStrategic or Co-development PartnerCollaboration with SERHA on regional health coordination and inter-regional health programmes.
• Western Regional Health AuthorityminorStrategic or Co-development PartnerCollaboration with WRHA on regional health coordination and inter-regional health programmes.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Others

• Pan American Health Organization (PAHO): WHO regional office for the Americas; provides technical cooperation, standards, and policy frameworks that shape SRHA's public health programming — comparable as a regional public health system steward.
• National Health Fund (Jamaica): Statutory funding partner that finances SRHA health centre renovations under Operation REFRESH and supports equipment and pharmaceuticals; a key enabler and capital counterparty rather than a competitor.
• Ministry of Health & Wellness (Jamaica): Parent oversight body of SRHA; sets policy, allocates budget, and coordinates across all four Regional Health Authorities — relevant as the funding and policy counterpart that shapes SRHA's operating environment.
• National Blood Transfusion Service (Jamaica): National service partner that works with SRHA facilities on blood collection and transfusion services; adjacent enabling organization rather than a competitor, but materially intertwined with SRHA's service delivery model.

Broad incumbents

• Cornwall Regional Hospital: Major Western Jamaica tertiary hospital within WRHA; serves as a referral destination for SRHA complex cases and operates at a larger scale than any single SRHA facility, providing a benchmark for hospital-level capabilities.
• Bustamante Hospital for Children: Specialty pediatric hospital within Jamaica's public health network; comparable as a public sector specialty provider that interacts with SRHA's pediatric services and offers a benchmark for niche hospital operations.
• University Hospital of the West Indies: Tertiary academic hospital in Kingston providing specialty referral services island-wide; comparable as a Jamaican public hospital delivery organization but operates at a higher complexity tier than SRHA's regional hospitals.

Direct peers

• North East Regional Health Authority (NERHA): Sister Regional Health Authority of Jamaica operating the same statutory model established under the 1997 National Health Services Act; serves St. Ann, St. Mary, and Portland parishes with a comparable network of hospitals, health centres, and health departments — the closest structural peer to SRHA.
• South East Regional Health Authority (SERHA): Sister Regional Health Authority serving Kingston, St. Andrew, St. Catherine, and St. Thomas; shares identical statutory mandate, Ministry oversight, and operational model with SRHA, making it a direct peer for service delivery comparison.
• Western Regional Health Authority (WRHA): Sister Regional Health Authority serving Cornwall (Montego Bay), St. James, Hanover, Westmoreland, and Trelawny parishes; operates under the same 1997 NHS Act framework and provides public hospital and health centre services analogous to SRHA, including the Cornwall Regional Hospital.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/SRHAJamaica
• YouTubeyoutube.com/@southernregionalhealthauth9357
• Facebookfacebook.com/southernregionalhealthauthority
• Instagraminstagram.com/southernregionalhealth
• TikToktiktok.com/@southernregionalhealth

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles41 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Southern Regional Health Authority